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ZeroAccess Infected File


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4 replies to this topic

#1 Dragonsen

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Posted 10 November 2013 - 11:41 PM

So my son downloaded a file that was infected with ZeroAccess rootkit. Fortunately, my AV prevented the file from running. However, I want to make sure that there are no other nasty surprises in store. I've ran Malwarebytes. It found the file and deleted it. Any suggestions?


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#2 noknojon

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Posted 11 November 2013 - 01:38 AM

Hello -
Any serious infection like a ZeroAccess rootkit is best handled by the experts -
Please follow the instructions in THIS PREP GUIDE starting at Step #6.
If you cannot complete a step, skip it and continue.

 

Once the proper DDS logs are created, then make a NEW TOPIC and post it to =>

Virus, Trojan, Spyware, and Malware Removal Logs. area -

 

Thank You -



#3 Dragonsen

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Posted 11 November 2013 - 11:08 AM

Hello -
Any serious infection like a ZeroAccess rootkit is best handled by the experts -
Please follow the instructions in THIS PREP GUIDE starting at Step #6.
If you cannot complete a step, skip it and continue.

 

Once the proper DDS logs are created, then make a NEW TOPIC and post it to =>

Virus, Trojan, Spyware, and Malware Removal Logs. area -

 

Thank You -

 

I find that I am having problems with step #8. Patience has never been my strong suit. :)  Kidding. As opposed to my failed hard drive a couple months ago, this is something I can wait on. Thank you for your assistance. I have done as you requested and will be waiting for a response. I'm just hoping that a training spot will open up soon so I stop taking up so much valuable time and give help instead.


"Knowledge is the gathering of useless information."


#4 noknojon

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Posted 11 November 2013 - 04:20 PM

If you cannot complete a step, skip it and continue.

Hello -

If you can not produce a DDS log, just post a new topic =>Virus, Trojan, Spyware, and Malware Removal Logs.

And describe your problems --

 

Thank You -



#5 Animal

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Posted 11 November 2013 - 04:35 PM

Now that you have posted both logs properly, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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