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Malware or virus affecting my computer


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#1 atxhelp

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Posted 10 November 2013 - 06:22 PM

I've had this HP for about a year and it definitely has a problem I need solving! I don't have any virus protection at the moment and plan on buying one as soon as I have the money to do so (another post really). I downloaded a malware anti-virus program from this site, and rkill while in safemode. Still my internet browswers always have the same website (search conduit) and have the same pop-up with I click on links (proresync.com). Please help me!!!!

 

 

 



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#2 quietman7

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Posted 10 November 2013 - 06:59 PM


There are several free anti-virus programs which you can use now. See Choosing an Anti-Virus Program

I recommend you choose and install one ASAP, then perform a full scan.

Then download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

1. Download and run RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
Important: Do not reboot your computer until you complete the next step.

2. Download and scan with AdwCleaner created by Xplode.

-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).

3. Download and scan with Junkware Removal Tool created by thisisu after allowing AdwCleaner to restart the computer.

4. Download and scan with Malwarebytes Anti-Malware.
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#3 quietman7

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Posted 10 November 2013 - 07:02 PM

When done with the above, check for and disable or remove any unwanted add-ons from your browser:There are also more suggestion in these articles:
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