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think i have a virus


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12 replies to this topic

#1 fscguy

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Posted 10 November 2013 - 12:25 PM

i think i have a virus on my laptop that is running windows 8.  it keeps telling me i am low on RAM but when i go into task manager it only shows about 60mb being used and my computer is running 4gbs



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#2 Broni

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Posted 10 November 2013 - 03:24 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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#3 fscguy

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Posted 10 November 2013 - 05:18 PM

security checkup log

 

 Results of screen317's Security Check version 0.99.76  
   x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
AVG Internet Security 2013   
Windows Defender             
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Google Chrome 30.0.1599.101  
 Google Chrome 30.0.1599.69  
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe 
 Symantec Norton Online Backup NOBuAgent.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
fss log
 

Farbar Service Scanner Version: 10-11-2013
Ran by james (administrator) on 10-11-2013 at 16:13:59
Running from "C:\Users\james\Downloads"
Microsoft Windows 8  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2013-09-29 17:38] - [2013-08-16 00:21] - 3275776 ____A (Microsoft Corporation) 9DEC60D4783377097014DFCCA31E69F8
 
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
mbam
 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.11.10.05
 
Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16721
james :: MY-LAPTOP [administrator]
 
11/10/2013 4:33:50 PM
mbam-log-2013-11-10 (16-33-50).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 203655
Time elapsed: 4 minute(s), 53 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
mbam antiroot didnt find anything so i dont have a log
 
rkill
 

Rkill 2.6.2 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 11/10/2013 05:12:15 PM in x64 mode.
Windows Version: Windows 8 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * Explorer Policy Removed:  NoActiveDesktopChanges [HKLM]
 
Backup Registry file created at:
 C:\Users\james\Desktop\rkill\rkill-11-10-2013-05-12-24.reg
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 11/10/2013 05:14:32 PM
Execution time: 0 hours(s), 2 minute(s), and 17 seconds(s)
 
 


#4 Broni

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Posted 10 November 2013 - 05:35 PM

MiniToolbox?


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#5 fscguy

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Posted 10 November 2013 - 05:52 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by james (administrator) on 10-11-2013 at 16:17:08
Running from "C:\Users\james\Downloads"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR5B125 Wireless Network Adapter = Wi-Fi (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 9" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : my-laptop
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net
 
Wireless LAN adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-68-9D-E8-1A-37
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Qualcomm Atheros AR5B125 Wireless Network Adapter
   Physical Address. . . . . . . . . : 20-68-9D-E8-1A-37
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::9dcc:fbcb:ab8b:6ff5%15(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, November 10, 2013 4:07:48 PM
   Lease Expires . . . . . . . . . . : Monday, November 11, 2013 4:07:48 PM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 354445469
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-7F-BD-DB-B8-88-E3-B5-8C-E6
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : B8-88-E3-B5-8C-E6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.gateway.2wire.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 13:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:283c:2898:9c75:69b4(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::283c:2898:9c75:69b4%17(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  homeportal
Address:  192.168.1.254
 
Name:    google.com
Addresses:  2607:f8b0:4000:809::1009
 173.194.115.71
 173.194.115.70
 173.194.115.69
 173.194.115.67
 173.194.115.65
 173.194.115.64
 173.194.115.68
 173.194.115.73
 173.194.115.72
 173.194.115.78
 173.194.115.66
 
 
Pinging google.com [173.194.115.67] with 32 bytes of data:
Reply from 173.194.115.67: bytes=32 time=83ms TTL=51
Reply from 173.194.115.67: bytes=32 time=84ms TTL=51
 
Ping statistics for 173.194.115.67:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 83ms, Maximum = 84ms, Average = 83ms
Server:  homeportal
Address:  192.168.1.254
 
Name:    yahoo.com
Addresses:  98.138.253.109
 98.139.183.24
 206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=189ms TTL=41
Reply from 206.190.36.45: bytes=32 time=173ms TTL=41
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 173ms, Maximum = 189ms, Average = 181ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...12 68 9d e8 1a 37 ......Microsoft Wi-Fi Direct Virtual Adapter
 15...20 68 9d e8 1a 37 ......Qualcomm Atheros AR5B125 Wireless Network Adapter
 12...b8 88 e3 b5 8c e6 ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.67     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.67    281
     192.168.1.67  255.255.255.255         On-link      192.168.1.67    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.67    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.67    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.67    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 17    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 17    306 2001::/32                On-link
 17    306 2001:0:9d38:90d7:283c:2898:9c75:69b4/128
                                    On-link
 15    281 fe80::/64                On-link
 17    306 fe80::/64                On-link
 17    306 fe80::283c:2898:9c75:69b4/128
                                    On-link
 15    281 fe80::9dcc:fbcb:ab8b:6ff5/128
                                    On-link
  1    306 ff00::/8                 On-link
 17    306 ff00::/8                 On-link
 15    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/10/2013 04:16:05 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\9cd88f75-a2e4-414c-8f95-3bbb662e3845.dmp
 
Error: (11/10/2013 04:09:38 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: my-laptop)
Description: Activation of app winstore_cw5n1h2txyewy!Windows.Store failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (11/10/2013 04:09:38 PM) (Source: Application Hang) (User: )
Description: The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 180c
 
Start Time: 01cede59052501ca
 
Termination Time: 4294967295
 
Application Path: C:\Windows\System32\WWAHost.exe
 
Report Id: 4ee86380-4a4c-11e3-be80-b888e3b58ce6
 
Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy
 
Faulting package-relative application ID: Windows.Store
 
Error: (11/10/2013 04:09:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: delegate_execute.exe, version: 30.0.1599.101, time stamp: 0x52546d73
Faulting module name: delegate_execute.exe, version: 30.0.1599.101, time stamp: 0x52546d73
Exception code: 0xc0000005
Fault offset: 0x00025ad3
Faulting process id: 0x998
Faulting application start time: 0xdelegate_execute.exe0
Faulting application path: delegate_execute.exe1
Faulting module path: delegate_execute.exe2
Report Id: delegate_execute.exe3
Faulting package full name: delegate_execute.exe4
Faulting package-relative application ID: delegate_execute.exe5
 
Error: (11/10/2013 04:08:51 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: my-laptop)
Description: App winstore_cw5n1h2txyewy!Windows.Store did not launch within its allotted time.
 
Error: (11/09/2013 10:38:09 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\eb467d94-427d-49ee-b1a5-fef3a9125123.dmp
 
Error: (11/09/2013 10:36:27 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\8a098097-b1a9-418e-a144-3d6dfd09bbda.dmp
 
Error: (11/09/2013 10:36:22 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\d77d4897-0590-490b-8d2e-92651def1d87.dmp
 
Error: (11/09/2013 10:33:34 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\d9973c76-8528-41fc-8cd8-a9504c8ad0e0.dmp
 
Error: (11/09/2013 10:33:26 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\7b28259f-2920-42ec-a550-117622fc8d19.dmp
 
 
System errors:
=============
Error: (11/10/2013 04:14:51 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service terminated unexpectedly.  It has done this 2 time(s).
 
Error: (11/10/2013 04:14:35 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (11/09/2013 08:07:27 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: 
%%1056
 
Error: (11/09/2013 08:07:27 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the IKE and AuthIP IPsec Keying Modules service, but this action failed with the following error: 
%%1056
 
Error: (11/09/2013 08:06:26 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Server service, but this action failed with the following error: 
%%1056
 
Error: (11/09/2013 08:05:26 PM) (Source: Service Control Manager) (User: )
Description: The Windows Management Instrumentation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (11/09/2013 08:05:26 PM) (Source: Service Control Manager) (User: )
Description: The Themes service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (11/09/2013 08:05:26 PM) (Source: Service Control Manager) (User: )
Description: The System Events Broker service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (11/09/2013 08:05:26 PM) (Source: Service Control Manager) (User: )
Description: The Shell Hardware Detection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (11/09/2013 08:05:26 PM) (Source: Service Control Manager) (User: )
Description: The System Event Notification Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (11/10/2013 04:16:05 PM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\9cd88f75-a2e4-414c-8f95-3bbb662e3845.dmp
 
Error: (11/10/2013 04:09:38 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: my-laptop)
Description: winstore_cw5n1h2txyewy!Windows.Store-2144927142
 
Error: (11/10/2013 04:09:38 PM) (Source: Application Hang)(User: )
Description: WWAHost.exe6.2.9200.16420180c01cede59052501ca4294967295C:\Windows\System32\WWAHost.exe4ee86380-4a4c-11e3-be80-b888e3b58ce6winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewyWindows.Store
 
Error: (11/10/2013 04:09:17 PM) (Source: Application Error)(User: )
Description: delegate_execute.exe30.0.1599.10152546d73delegate_execute.exe30.0.1599.10152546d73c000000500025ad399801cede5917e701edC:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\delegate_execute.exeC:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\delegate_execute.exe5b60f98a-4a4c-11e3-be80-b888e3b58ce6
 
Error: (11/10/2013 04:08:51 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: my-laptop)
Description: winstore_cw5n1h2txyewy!Windows.Store
 
Error: (11/09/2013 10:38:09 PM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\eb467d94-427d-49ee-b1a5-fef3a9125123.dmp
 
Error: (11/09/2013 10:36:27 PM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\8a098097-b1a9-418e-a144-3d6dfd09bbda.dmp
 
Error: (11/09/2013 10:36:22 PM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\d77d4897-0590-490b-8d2e-92651def1d87.dmp
 
Error: (11/09/2013 10:33:34 PM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\d9973c76-8528-41fc-8cd8-a9504c8ad0e0.dmp
 
Error: (11/09/2013 10:33:26 PM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\7b28259f-2920-42ec-a550-117622fc8d19.dmp
 
 
=========================== Installed Programs ============================
 
Agatha Christie - Death on the Nile (Version: 2.2.0.98)
Aloha TriPeaks (Version: 2.2.0.98)
AVG 2013 (Version: 13.0.3222)
AVG 2013 (Version: 13.0.3426)
AVG 2013 (Version: 2013.0.3426)
AVG SafeGuard toolbar (Version: 17.0.1.12)
Backup Manager v4 (Version: 4.0.0.0071)
Bejeweled 3 (Version: 2.2.0.98)
Broadcom Card Reader Driver Installer (Version: 15.4.7.1)
CameraHelperMsi (Version: 13.51.815.0)
Cool Timer 5.1.1.0
Cradle Of Egypt Collector's Edition (Version: 2.2.0.98)
CyberLink MediaEspresso 6.5 (Version: 6.5.3318_45364)
CyberLink PowerDVD 10 (Version: 10.0.4427.52)
D3DX10 (Version: 15.4.2368.0902)
Delicious: Emily's True Love Premium Edition (Version: 2.2.0.98)
Dora's World Adventure (Version: 2.2.0.95)
Dritek Radio Controller (Version: 2.02.2001.0803)
eBay Worldwide (Version: 2.3.0630)
erLT (Version: 1.20.138.34)
Gateway Device Fast-lane (Version: 1.00.3011)
Gateway MyBackup (Version: 4.0.0.0071)
Gateway Power Management (Version: 7.01.3001)
Gateway Recovery Management (Version: 6.00.3012)
Google Chrome (Version: 30.0.1599.101)
Google Update Helper (Version: 1.3.21.165)
Identity Card (Version: 2.00.3004)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 9.17.10.2867)
Intel® Rapid Storage Technology (Version: 11.5.4.1001)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
Jewel Match 3 (Version: 2.2.0.98)
Launch Manager (Version: 7.0.10)
Live Updater (Version: 2.00.3006)
Logitech Webcam Software (Version: 2.80)
LWS Facebook (Version: 13.50.854.0)
LWS Gallery (Version: 13.51.827.0)
LWS Help_main (Version: 13.51.828.0)
LWS Launcher (Version: 13.51.828.0)
LWS Pictures And Video (Version: 13.51.815.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Webcam Software (Version: 13.51.815.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office (Version: 15.0.4420.1017)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3508.0205)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
Mystery P.I. - Curious Case of Counterfeit Cove (Version: 2.2.0.98)
Nero 12 Essentials OEM.a01 (Version: 12.5.00000)
Nero ControlCenter (Version: 11.0.14500.0.45)
Nero ControlCenter Help (CHM) (Version: 12.0.0003)
Nero Core Components (Version: 11.0.16900.1.27)
Nero Express (Version: 12.0.16001)
Nero Express Help (CHM) (Version: 12.0.1000)
Nero Launcher (Version: 12.0.3000)
Nero Update (Version: 11.0.11500.28.0)
Norton Online Backup (Version: 2.2.3.51r)
Norton Online Backup ARA (Version: 4.1.0.14)
Peggle Nights (Version: 2.2.0.98)
Penguins! (Version: 2.2.0.98)
Photo Gallery (Version: 16.4.3508.0205)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.98)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.98)
Prerequisite installer (Version: 12.0.0002)
Qualcomm Atheros WiFi Driver Installation (Version: 11.21)
Realtek High Definition Audio Driver (Version: 6.0.1.6657)
Skype™ 6.10 (Version: 6.10.104)
Spotify (Version: 0.8.4.99.ga249b5f1)
SUPERAntiSpyware (Version: 5.6.1020)
Synaptics Pointing Device Driver (Version: 16.3.4.0)
Tales of Lagoona (Version: 2.2.0.110)
Update Installer for WildTangent Games App
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
WildTangent Games (Version: 1.0.3.0)
WildTangent Games App (Version: 4.0.9.3)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Yahoo! Messenger
Yahoo! Software Update
Zuma's Revenge (Version: 2.2.0.98)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 91%
Total physical RAM: 3909.27 MB
Available physical RAM: 315.48 MB
Total Pagefile: 15685.27 MB
Available Pagefile: 88.93 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.58 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Gateway) (Fixed) (Total:449.19 GB) (Free:287.4 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MY-LAPTOP
 
Administrator            Guest                    james                    
 
 
**** End of log ****


#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:26 PM

Posted 10 November 2013 - 07:17 PM

Clean so far....

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#7 fscguy

fscguy
  • Topic Starter

  • Members
  • 145 posts
  • OFFLINE
  •  
  • Local time:03:26 PM

Posted 11 November 2013 - 06:31 PM

adware cleaner

 

# AdwCleaner v3.011 - Report created 10/11/2013 at 19:26:35
# Updated 03/11/2013 by Xplode
# Operating System : Windows 8  (64 bits)
# Username : james - MY-LAPTOP
# Running from : C:\Users\james\Downloads\adwcleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
Service Deleted : vToolbarUpdater17.0.12
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
File Deleted : C:\Users\Public\Desktop\eBay.lnk
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\Software\AVG Security Toolbar
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16537
 
 
-\\ Google Chrome v30.0.1599.101
 
[ File : C:\Users\james\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [4605 octets] - [10/11/2013 19:26:01]
AdwCleaner[S0].txt - [4600 octets] - [10/11/2013 19:26:35]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4660 octets] ##########
 
jrt
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 8 x64
Ran by james on Sun 11/10/2013 at 19:32:32.45
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Failed to delete: [Folder] "C:\ProgramData\boost_interprocess"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 11/10/2013 at 19:36:54.92
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
the eset scanner is still running and it has been 22 hours


#8 fscguy

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Posted 11 November 2013 - 06:39 PM

eset found nothing



#9 Broni

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Posted 11 November 2013 - 06:43 PM

How is computer doing?


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#10 fscguy

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Posted 11 November 2013 - 06:44 PM

it is ok right now



#11 Broni

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Posted 11 November 2013 - 06:45 PM

Your computer is clean p3879546.jpg

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/
Windows 8: http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/#disable

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.


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#12 fscguy

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Posted 11 November 2013 - 06:55 PM

thanks



#13 Broni

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Posted 11 November 2013 - 07:23 PM

You're very welcome p22002759.gif


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