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Zeroaccess Trojan, Unable to download any removal tools


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2 replies to this topic

#1 Harvestsmiles

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Posted 10 November 2013 - 09:45 AM

Toshiba Laptop with Vista.

 

I have the zeroaccess trojan and have read through some possible fixes but have not been successful in getting rid of it. I have tries to download Kaspersky TDSSkiller, Combo Fix and Roguekiller but just as it finishes the download a message comes up and says "... contained a virus and was deleted"

 

I guess I could download to disc on my PC and try loading through the cd drive...

 

What steps should I take from here?

Thanks,

Kevin


Edited by hamluis, 10 November 2013 - 06:04 PM.
Moved from Vista to Am I Infected - Hamluis.


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#2 xXToffeeXx

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Posted 14 November 2013 - 03:49 PM

Hi Harvestsmiles, sorry about the delay.

You're infected with ZeroAccess rootkit.
It'll require elevated help.
 
Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 rotor123

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Posted 16 November 2013 - 10:10 AM

Since there is a now a topic here in the "Virus, Trojan, Spyware, and Malware Removal Logs" forum

I am closing this topic.

 

Roger


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