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Winflashplayer.com - Should I Be Worried?


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#1 peterfoster

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Posted 09 November 2013 - 01:34 PM

Hello.

 

Two of the windows pcs on my home network (one XP, one 64bit W7) are exhibiting similar symptoms in Google Chrome.

A few times a day a new tab is opened in Chrome on the following site-

www.winflashplayer.com

and the page on the site states-

WARNING! Please update plug-in to continue

Followed by an "OK" button.

The other tabs I have open in Chrome are frozen.

If I click the "ok" button on the www.winflashplayer.com page I see the following page in www.winflashplayer.com -which asks me to install Flash Video Downloader-

http://www.winflashplayer.com/flashl...&ti1=118470781

 

The only way to get rid of the "WARNING! Please update plug-in to continue" screen, other than to go into Task Manager, is to press the "OK" button.

Can anyone kindly please offer an explanation as to why Chrome is behaving in this way and whether I should be worried?

 

The XP machine also is now suffering the problem in Internet Explorer.

 

System restore doesn't clear the problem and scans in Superantispyware, Malwarebytes and Avast! don't flag up anything untoward.

 

The first two attached files relate to the 64bit W7 pc. The second two attached files relate to the XP pc.

Thanks.

Attached Files


Edited by peterfoster, 09 November 2013 - 03:53 PM.


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#2 peterfoster

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Posted 09 November 2013 - 03:52 PM

Since I posted the first item in this topic, the third of the three pcs which make up my network has become afflicted with the same problem as the other two which I described above.

 

This third pc is another W7 one although in this case it's 32bit. I attach for your kind attention the "dds" and "attach" files relating to this second W7 pc. 

 

Thanks

Attached Files



#3 nasdaq

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Posted 11 November 2013 - 11:12 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

There are times when the instructions we provide apply to only one operating system.

In you case you can run these tools on all your systems.

Warning:
We do not service more than one computer per topic. Too often it leads to other members reading the instructions and having difficulties because the operating system is not the same or the problem must be solved by an other mean.

Use this topic to fix your Windows 7.

If the other computer need further help then create a new topic for each of them. Post in each new topic a DDS log and will take it from there.
Just let me know here the URLs of the topics and I will expedite the matter.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#4 peterfoster

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Posted 12 November 2013 - 08:50 AM

Hello, nasdaq

 

Many thanks for finding the time to address my concerns.

 

The problems I described are, sadly, present in all three of the pcs which make up my home network. The reports below relate to my 64-bit Windows 7 pc. As you advise, I shall post separately reports for the 32-bit Windows 7 pc and the XP pc. 

 

Here's the AdwCleaner report-

 

# AdwCleaner v3.012 - Report created 12/11/2013 at 13:13:48
# Updated 11/11/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Peter - PETER-PC
# Running from : C:\Users\Peter\Downloads\AdwCleaner (1).exe
# Option : Scan
 
***** [ Services ] *****
 
***** [ Files / Folders ] *****
 
***** [ Shortcuts ] *****
 
***** [ Registry ] *****
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16720
 
-\\ Google Chrome v30.0.1599.101
 
[ File : C:\Users\Peter\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
*************************
AdwCleaner[R0].txt - [1828 octets] - [10/11/2013 12:02:27]
AdwCleaner[R1].txt - [689 octets] - [12/11/2013 13:13:48]
AdwCleaner[S0].txt - [1929 octets] - [10/11/2013 12:03:36]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [808 octets] ##########
 
 
Here's the Junkware report-
 
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Peter on 12/11/2013 at 13:17:17.90
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
~~~ Services
 
~~~ Registry Values
 
~~~ Registry Keys
 
~~~ Files
 
~~~ Folders
 
~~~ Event Viewer Logs were cleared
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 12/11/2013 at 13:22:27.09
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
Thanks again for your kind attention.


#5 nasdaq

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Posted 12 November 2013 - 10:00 AM

Did that solve your problem?

#6 peterfoster

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Posted 12 November 2013 - 05:47 PM

Hello, nasdaq

 

Sadly, the problem prevails.

 

I noticed that the following file which AdwCleaner flagged and removed returns as soon as the pc reboots. i.e. if I run another AdwCleaner scan when the pc reboots it is picked up and I remove it again but when I reboot it returns. 

 

C:\Users\Peter\AppData\Local\Google\Chrome\User Data\Default\preferences



#7 nasdaq

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Posted 13 November 2013 - 08:01 AM

-\\ Google Chrome v30.0.1599.101

[ File : C:\Users\Peter\AppData\Local\Google\Chrome\User Data\Default\preferences ]

The preferences are only being checked. No problem.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
  • Note:
    Do not mouse click ComboFix's window while it's running. That may cause it to stall


    Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

    Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
    ==============

    Let me know if the problem persists.


#8 nasdaq

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Posted 19 November 2013 - 10:25 AM

Are you still with me?

#9 peterfoster

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Posted 19 November 2013 - 05:13 PM

Hello, Nasdaq

 

Many apologies for my lack of a response.

 

I've run Roguekiller on all three of my machines and so far have had no recurrence of the problem but I thought I would leave it a while yet to see ensure I remain in remission, as it were.

 

Thanks for your help.

 

Best Regards

 

Peter 



#10 nasdaq

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Posted 20 November 2013 - 09:16 AM

One last scan.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

#11 peterfoster

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Posted 20 November 2013 - 10:40 AM

Hello, nasdaq

 

Here are the contents of the checkup.txt file-

 

Results of screen317's Security Check version 0.99.77  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10 Out of date! 
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 TuneUp Utilities 2012   
 TuneUp Utilities 2009   
 TuneUp Utilities Language Pack (en-GB) 
 Java 7 Update 45  
 Adobe Reader 10.1.8 Adobe Reader out of Date!  
 Google Chrome 30.0.1599.101  
 Google Chrome 31.0.1650.57  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 1% 
````````````````````End of Log`````````````````````` 
 
Thanks


#12 nasdaq

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Posted 20 November 2013 - 10:45 AM

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
<<<>>>

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
===


Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful addons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
===

#13 nasdaq

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Posted 26 November 2013 - 11:34 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

#14 nasdaq

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Posted 26 November 2013 - 01:23 PM

This topic has been re-opened at the request of the person who originally posted.

#15 peterfoster

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Posted 26 November 2013 - 03:51 PM

Hello, Nasdaq

 

Thanks for re-opening the topic.

 

I've had no re-occurrence of the problem on any of my 3 pcs for about 2 weeks now so I think I can safely say that all is well.

 

Thank you for your kind attention in this regard. I have taken on board a number of your suggestions relating to the integrity of my principal pc.

 

Best Regards

 

Peter






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