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Explorer hangs in several instances.


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#1 sl2002

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Posted 09 November 2013 - 03:06 AM

Greetings,

OS: Windows 7 Ultimate 64-bit

This is something I have been experiencing for weeks already; Explorer.exe hangs every time I highlight a random file (whether folder, image, music, etc.), then followed by clicking 'file' tab in the menu bar. And recently (in one instance so far), right clicking a folder and in another instance, pressing the 'see more results' button in Windows 7's search function for names that have a lot of entries.

Every time these things happen, I press ctrl+alt+delete to head back to the login screen so that I can restart the OS.

Here are some different instances/entries from the event viewer;

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000005290fd8
Faulting process id: 0x468
Faulting application start time: 0x01cedc8adece2471
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: unknown
Report Id: 51e8de33-4889-11e3-9dfc-902b34dc3d6c

======================================

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: SHELL32.dll, version: 6.1.7601.18222, time stamp: 0x51f1ddfa
Exception code: 0xc0000005
Fault offset: 0x000000000005055a
Faulting process id: 0x3c8
Faulting application start time: 0x01cedc971b322cd5
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\SHELL32.dll
Report Id: 826efebe-488a-11e3-a21c-9e7233e52ac3
 


Edited by sl2002, 09 November 2013 - 10:15 AM.


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#2 dc3

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Posted 09 November 2013 - 11:23 AM

Please run chkdsk /r, then sfc /scannow.

 

Click on the Start orb startorb_zps06e1f985.png , type in cmd in the Search programs and files box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.
 
 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Sart orb startorb_zps06e1f985.png and type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one in the chkdsk /r instructions will appear.
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.

Edited by dc3, 09 November 2013 - 11:26 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 sl2002

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Posted 09 November 2013 - 01:22 PM

 

Please run chkdsk /r, then sfc /scannow.

 

Click on the Start orb startorb_zps06e1f985.png , type in cmd in the Search programs and files box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.
 
 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Sart orb startorb_zps06e1f985.png and type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one in the chkdsk /r instructions will appear.
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.

 

 

Thanks for the response. I did everything as instructed. The problem's still persists though.



#4 dc3

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Posted 09 November 2013 - 01:32 PM

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished you will have a log similar to the one below, copy and then paste your log in your next post.
 
securitylog_zps5e004078.png
 
 

Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
Edit:  You don't need to quote my posts.

Edited by dc3, 09 November 2013 - 01:33 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 sl2002

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Posted 10 November 2013 - 01:49 AM

Understood.

 

Log for security check

Spoiler

 

Speccy results

http://speccy.piriform.com/results/PR7FVW3EIlbK85KXxrMK2nk

 

Mini Toolbox results

Spoiler

 

 

 



#6 dc3

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Posted 10 November 2013 - 09:54 AM

Please boot into Safe Mode to see if this problem persists there.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 sl2002

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Posted 10 November 2013 - 10:12 AM

It still persists.



#8 dc3

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Posted 10 November 2013 - 12:43 PM

The exception code 0xc0000005 can indicate a problem with the RAM.  Let's test it.  This is a long process, most people running it will start it before going to bed and check the results in the morning.

 

 
1) Please download the Memtest86 Pre-Compiled Bootable ISO file.
 
2) Unzip the downloaded memtest86 file.  You will need a program like 7-Zip to unzip this file.
 
3) Inside, you will find the memtest86 file.
 
4) Please download and install ImageBurn.
 
5) Insert blank CD into your CD drive.
 
6) Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
7) Click on the Browse for a file... icon:
 
ImgBurn2_zpsaea72ba9.png
 
8) Locate the memtest86 file, and click on the Open button.
 
9) Click on the blue arrow to start burning bootable memtest86 CD.
 
imageburn11_zpse44f577b.png
 
10) Once the CD is created, boot from it, and memtest will automatically start to run.  
 
Please note:  It may be neccessary to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order and the hdd second.
 
Each pass consists of 8 tests, it is suggested that you run at least 7 passes, this will take several hours, you may find it simpler to let it run overnight.  The longer you run the passes the more comprehensive the results will be.
 
If you are running multiple modules and have a failure, remove all but one module and test it separately, continue this with each module till you find the one that failed.  
 
When you discern that a module is good, use it to test each slot to be sure there isn't a problem with one of them.
 
When the test is complete a display similar to the one below will appear.  Note the locations of the Pass and Errors, any Error is indicative of a failed module.
 
memtest1_zps7be717f5.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 sl2002

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Posted 11 November 2013 - 09:45 PM

http://i.imgur.com/0G1T5G9.jpg

 

7 passes, no errors.



#10 dc3

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Posted 12 November 2013 - 12:21 PM

 
This is a zip-file which you will need to extract the application from.  
 
To extract the application click on shexview.exe, and then click on Extract All.
 
ashell_zps6793059b.png
 
Click Extract in the next window that opens.
 
Another window very similar to the first one will open, click on shexview.exe
 
ashell22_zps0b420749.png
 
In the next window click on Run to start the installation.
 
A image similar to the one below will open, this will show all of the shell extentions.
 
ashell33_zps28547f95.png
 
To find the shell extention which is causing the problem right click on a non-Microsoft shell extention, the non-Microsoft shell extention should be highligjted in pink.  Under the column titled Company you can see the programs listed as Microsoft Corporation, do not disable any of these.
 
Find the non-Microsoft shell extentions starting at the top of the list and right click on the shell extention and choose Disable Selected Items.
 
Restart the computer to see if this has resolved the problem.  If it doesn't resolve the problem go down to the next shell extention and repeat this process.  Continue this process until you find the shell extention that is causing the problem.
 
After you have found the shell extetion which is causing your problem click on [b'View[/b] and choose HTML Report - Selected Items.
 
Highlight the Shell Extentions List, copy it and post it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 sl2002

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Posted 13 November 2013 - 03:18 AM

Greetings,

 

I found the problem, the entry; NVIDIA CPL Context Menu Extension caused it. I just disabled it and explorer does not hang anymore. Thanks!

 

Attached Files



#12 dc3

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Posted 13 November 2013 - 09:05 AM

Cool!


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 benchen

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Posted 20 May 2015 - 09:12 PM

HI dc3:

 

thanks you,Useful solutions for me.






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