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Loss of connection?


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#1 Robert Sukovich

Robert Sukovich

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Posted 08 November 2013 - 02:27 PM

Greetings;  Re: Windows 7 and Vista. We have 2 computers which are hard wired to Cox. One has windows 7 and the other has Vista. We installed a wireless modem (Belk Surf N300) to accommodate a requirement to access books for a Kindle from Amazon. Besides that, it accommodates 3 laptops. Today, (Nov 8) I am using the computer with 7 and my wife is using the one with Vista. I was just reading e-mail and she was playing a game on Gamesville. While she was playing, the screen went white and a note came up saying she lost the connection to the server my unit did not change or lose anything. If we are on the same modem from the carrier (cox) why would she get that message while I got nothing. Anybody? Thanks.



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#2 wing987

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Posted 08 November 2013 - 06:29 PM

There are too many possabilities with the information provided to be certain of any one cause. This could range anywhere from hardware failure on her computer to bandwidth, latency, or even the website she was accessing having a problem (even a small one not noticed by others could temporarily cause the disconnect).  Additionally you cannot rule out virus' or out of date software and drivers.

 

does this problem occur regularly?

does it occur at the same time? same website?

does it occur only when both of you are connected or even when only she is?

does it only occur on her computer or both of yours?

 

what process do you need to go through to restore connectivity? Or does it resolve itself after a few seconds/minutes?


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