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Computer randomly shuts down


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#1 jero924

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Posted 07 November 2013 - 10:21 PM

Sony Vaio VPCEH390X

Intel 5 - 2.5 Ghz

4GB RAM

Windows 7 Home Premium(64x)

BIOS: InsydeH2O Version 03.60.51R0190Z9

 

 

Computer is randomly shutting down(no BSOD) and the event log comes with 3 consistent errors I'll post below then ultimately ends with the 41 Kernel Power Critical.

 

I'm ran TDSSKiller, Malwarebytes, downloaded AVG with the TuneUp and ran test, and did chkdsk.

 

Source: DHCP-Client
Event Id: 1001
 
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x74E50BC0E1B7.  The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
 
- <System>
  <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" /> 
  <EventID>1001</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>3</Task> 
  <Opcode>75</Opcode> 
  <Keywords>0x4000000000000000</Keywords> 
  <TimeCreated SystemTime="2013-11-07T06:31:31.146449600Z" /> 
  <EventRecordID>6742</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="1088" ThreadID="3108" /> 
  <Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel> 
  <Computer>Jerich-VAIO</Computer> 
  <Security UserID="S-1-5-19" /> 
  </System>
- <EventData>
  <Data Name="HWLength">6</Data> 
  <Data Name="HWAddress">74E50BC0E1B7</Data> 
  <Data Name="StatusCode">121</Data> 
  </EventData>
  </Event>
 
 
--------------------------------------------------
Source: Service Control Manager
Event Id: 7026
 
The following boot-start or system-start driver(s) failed to load: 
sptd
 
- <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" /> 
  <EventID Qualifiers="49152">7026</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8080000000000000</Keywords> 
  <TimeCreated SystemTime="2013-11-07T06:29:34.250919000Z" /> 
  <EventRecordID>145815</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="940" ThreadID="944" /> 
  <Channel>System</Channel> 
  <Computer>Jerich-VAIO</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data Name="param1">sptd</Data> 
  </EventData>
  </Event>
 
 
--------------------------------------------------
Source: sptd
Event Id: 4
 
Driver detected an internal error in its data structures for .
 
- <System>
  <Provider Name="sptd" /> 
  <EventID Qualifiers="49156">4</EventID> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2013-11-07T06:28:27.794802300Z" /> 
  <EventRecordID>145732</EventRecordID> 
  <Channel>System</Channel> 
  <Computer>Jerich-VAIO</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data /> 
  <Binary>000000000100000000000000040004C07C0000000D0000C000000000000000000000000000000000</Binary> 
  </EventData>
  </Event>
 
Attached is the results from MiniToolBox. Any other information you need, I'll try to get while I hook up a temporary desktop to figure out this problem. Thank you everyone in advance.

Attached Files


Edited by jero924, 07 November 2013 - 10:26 PM.


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#2 voodoochildbc

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Posted 07 November 2013 - 10:43 PM

Hi, there are a few different things that can cause a PC to shut down suddenly. Can you describe what happens when it randomly shuts down, e.g. does it actually go into a shutdown sequence, does the screen suddenly go blank and all of the hardware shut off, does it freeze?

 

Also, does your machine have a CD/DVD drive, or did you install any emulation software for mounting ISO files? There's an error in your event log that makes me think there could be a problem there, specificially:

Error: (11/07/2013 09:59:31 PM) (Source: sptd) (User: )
Description: Driver detected an internal error in its data structures for .

Error: (11/07/2013 04:12:25 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
sptd


#3 jero924

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Posted 07 November 2013 - 10:46 PM

 

Hi, there are a few different things that can cause a PC to shut down suddenly. Can you describe what happens when it randomly shuts down, e.g. does it actually go into a shutdown sequence, does the screen suddenly go blank and all of the hardware shut off, does it freeze?

 

Also, does your machine have a CD/DVD drive, or did you install any emulation software for mounting ISO files? There's an error in your event log that makes me think there could be a problem there, specificially:

Error: (11/07/2013 09:59:31 PM) (Source: sptd) (User: )
Description: Driver detected an internal error in its data structures for .

Error: (11/07/2013 04:12:25 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
sptd

 

Everything just shuts off all at once without warning.

 

And yes, it started happening when I installed Xillsoft DVD Creator to make a DVD for a buddy of mine which has since been uninstalled. I also uninstalled PowerISO prior to the post if that helps in any way.



#4 voodoochildbc

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Posted 07 November 2013 - 10:55 PM

Ok. Try what this guy on the daemontools (another program that uses the same driver) forum suggested. You'll want to download the 64 bit installer/

 

http://forum.daemon-tools.cc/f19/sptd-uninstall-28994/#post134581

 

After you reboot, run MiniToolBox again and post the results.


Edited by voodoochildbc, 07 November 2013 - 10:56 PM.


#5 jero924

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Posted 07 November 2013 - 11:45 PM

Ok. Try what this guy on the daemontools (another program that uses the same driver) forum suggested. You'll want to download the 64 bit installer/

 

http://forum.daemon-tools.cc/f19/sptd-uninstall-28994/#post134581

 

After you reboot, run MiniToolBox again and post the results.

 

Okay, I installed the 64 bit version, restarted, uninstalled it, and rebooted again. Attached is the minitoolbox file after the uninstall. Anything else do you need besides me waiting and seeing if it randomly crashes?

Attached Files


Edited by jero924, 07 November 2013 - 11:46 PM.


#6 voodoochildbc

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Posted 07 November 2013 - 11:54 PM

Yeah, lets just see what happens now. Looks like that may have cleared it up.



#7 jero924

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Posted 07 November 2013 - 11:59 PM

Thank you very much. I'll give you a heads up either way, hopefully without any problems.



#8 jero924

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Posted 08 November 2013 - 12:00 PM

The computer was working fine for 4-5 hours after uninstalling the stpd file then crashed again. I am not seeing anymore stpd errors. However, I keep on seeing this DHCP-client error again.
 
Log Name:      Microsoft-Windows-Dhcp-Client/Admin
Source:        Microsoft-Windows-Dhcp-Client
Date:          11/8/2013 11:55:36 AM
Event ID:      1001
Task Category: Address Configuration State Event
Level:         Error
Keywords:      
User:          LOCAL SERVICE
Computer:      Jerich-VAIO
Description:
Your computer was not assigned an address from the network (by the DHCP 
 
Server) for the Network Card with network address 0x74E50BC0E1B7.  The 
 
following error occurred: 0x79. Your computer will continue to try and obtain 
 
an address on its own from the network address (DHCP) server.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-
 
ABAD-F98A4D666AED}" />
    <EventID>1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>3</Task>
    <Opcode>75</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2013-11-08T16:55:36.953959100Z" />
    <EventRecordID>6803</EventRecordID>
    <Correlation />
    <Execution ProcessID="1036" ThreadID="3456" />
    <Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
    <Computer>Jerich-VAIO</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="HWLength">6</Data>
    <Data Name="HWAddress">74E50BC0E1B7</Data>
    <Data Name="StatusCode">121</Data>
  </EventData>
</Event>
 
Attached are the minibox results from last night and this morning.

Attached Files


Edited by jero924, 08 November 2013 - 12:01 PM.


#9 voodoochildbc

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Posted 08 November 2013 - 04:10 PM

The DHCP error probably doesn't have anything to do with this... usually that's just an indication that your wired/wireless adapter couldn't get an IP address automatically for some reason. This is not something that would cause the machine to shut down.

 

Do you have system restore turned on? Can you restore to a point prior to when Xillsoft DVD Creator was installed?

 

Beyond that, you could look at your CPU temps with HWMonitor to see if that's the culprit... I'm still thinking that the software screwed something up though.



#10 jero924

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Posted 10 November 2013 - 01:18 AM

unfortunately no, otherwise i would have happily done a factory reset if i could. is there any other progams/tools/diagnostic reports that i can do that might help out?

hw is reding my temps around 45-55
and if worst comes to worst, could i be able to do a clean install on windows 7 even though my computer shuts down randomly?




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