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Not sure what happened, but need help with (newly) slow computer


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#1 winchester_101

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Posted 07 November 2013 - 08:07 PM

Hello all,

 

I am stumped here and didn't know where else to turn for help.

 

One of my computers is an older Dell desktop, with a Celeron 2.4GHZ processor and 2gb of ram. I am running Win XP SP3 on it, with all available updates (I think).

 

Long story short, I recently did a format and clean load of Windows on this machine, and even after updates it is EXCRUCIATINGLY slow online. Slower than it was before I did the format/load.

 

I have run virus scans (Avast) and spyware scans (spybot search and destroy) and found nothing. I have also ran SlimCLeaner.

 

When I am online and open up task manager, it shows multiple (between 5 and 8) instances of Chrome (my preferred browser) running, even when I only have 1 open browser and 1 tab open. These seem to consume a large part of my CPU usage (which is normally 100% in task manager). Another large CPU consumer seems to be "system idle processes" which I am unable to end in task manager.

 

If it matters, I am connected to the internet on this machine via a USB wireless adapter (Netgear), with a Netgear router (both also updated with the latest firmware and drivers), and AT&T DSL. I have other computers on the same network (running WIn8), that are running just fine. Seems like only this computer is SLOW.

 

I can post any other needed information, if you tell me how.

 

Thanks for any help.... I am FRUSTRATED.

 

W101



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#2 Allan

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Posted 08 November 2013 - 08:05 AM

1) System Idle Process shows how much of the cpu is NOT being used. The higher the number, the more free cycles you have.

 

2) How many instance of Chrome are in task manager when you have only one tab open. I don't use Chrome, but it's likely each tab runs in a separate process.

 

3) Is the only problem that the browser pages load slowly or are there other symptoms?

 

4) Open Device Manager. Are there any yellow or red symbols?

 

5) Why did you reformat?



#3 winchester_101

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Posted 08 November 2013 - 06:03 PM

Allan,

 

 2) When I have only 1 tab open in Chrome, there are anywhere from 5-8 instances of Chrome.exe showing in task manager.

 

 3) Slow loading of browser pages is the main issue I've found so far, but I haven't really used the computer for much besides the web since the format.

 

 4) There are no yellow or red sybols in device manager, everything has the correct driver and is operating properly.

 

 5) I formatted because performance had slowed down and I thought perhaps I should get rid of unused junk. I've formatted this particular machine a couple of     times in the past and performance was restored, but not this time. I always keep pretty good back ups of my data and programs, so formatting has never been a problem for me in the past.

 

Thanks for any additional help.

 

W101 



#4 Wolverine 7

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Posted 08 November 2013 - 06:54 PM

"When I have only 1 tab open in Chrome, there are anywhere from 5-8 instances of Chrome.exe showing in task manager"

 

This is to do with the Multiple instances feature of Chrome ie each plugin and addon runs as a separate process,so

even with one tab open you see maybe 6 or 8 processes in task manager,mine does it.

I think you can disable that feature but with a couple of gigs of ram to play with you should be running browsers Ok,so

maybe check for setup problems or conflicts and check the hard drives not failing.

 

Might be worth a look

http://www.teamliquid.net/forum/viewmessage.php?topic_id=415717

 

http://zenverse.net/how-to-fix-google-chrome-slow-loading-problem/


Edited by Wolverine 7, 08 November 2013 - 06:54 PM.


#5 Allan

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Posted 09 November 2013 - 02:03 PM

Since the only issue seems to be with Chrome, please try a different browser (any browser) and see if it's any better.



#6 winchester_101

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Posted 10 November 2013 - 04:25 PM

Allan,

 

Taking your advice, I have been using FireFox browser today and it's MARGINALLY faster than Chrome. Not what I think it should be (nor what it was pre-reformat), but faster non the less, so perhaps this is pointing me into the right direction. My CPU usage also seems to be less when running FireFox, so far.

 

FWIW, I also did a lot of typing/printing/editing of a syllabus on this machine today and the performance when not online was ok, so it would seem that my issue is solely related to my browser and internet.

 

I'm still not (even with FireFox) enjoying the online speed I had before, and all of my other machines on my network are running up to speed.

 

Is there anything else I can do to diagnose this issue??

 

Thanks

 

W101



#7 Allan

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Posted 10 November 2013 - 05:20 PM

You can download MalwareBytes and run a full scan with that. Also, how are you connecting to the internet? And is this machine using wifi or ethernet?



#8 winchester_101

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Posted 10 November 2013 - 07:11 PM

I ran MalwareBytes and came up clean.

 

I connect on this machine via WiFI, using a netgear USB WiFI adapter. It's WG111v2, 54 mbps, USB 2.0. It is the same adapter I used before the reformat, and I have installed the latest driver I could find.

 

I'm stumped.  UGH

 

W101



#9 jhayz

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Posted 10 November 2013 - 08:24 PM

I would remove spybot completely as it is not recommended nowadays. Spywareblaster free is more effective and not known to contain bugs compared to S&D.


Tekken
 


#10 Allan

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Posted 11 November 2013 - 07:47 AM

I would remove spybot completely as it is not recommended nowadays. Spywareblaster free is more effective and not known to contain bugs compared to S&D.

While I agree about Spybot, SpywareBlaster is not a direct replacement. Spybot is a combination scanner and innoculator while SpywareBlaster is strictly passive. Hence the suggestion to use MBAM instead (though I always recommend SpywareBlaster and use it on all of my systems).



#11 cryptodan

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Posted 11 November 2013 - 08:09 AM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Then please download a program called Speccy then install it and run it. Go to File then Publish Snapshot and post the resulting link in your next post along with your minitoolbox.

Also head to http://www.speedtest.net and perform 3 speed tests and post the results.

#12 Allan

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Posted 11 November 2013 - 08:48 AM

 
 

 

I ran MalwareBytes and came up clean.

 

I connect on this machine via WiFI, using a netgear USB WiFI adapter. It's WG111v2, 54 mbps, USB 2.0. It is the same adapter I used before the reformat, and I have installed the latest driver I could find.

 

I'm stumped.  UGH

 

W101

 

Please try a direct ethernet connection and let us know how it responds.



#13 davnel

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Posted 11 November 2013 - 10:27 AM

One thing you might think about. The USB wireless adapter requires a driver. If you didn't install the driver that came with the adapter, Microsoft will load a generic version by default. Usually such drivers lean toward "slower is more reliable" and you end up with a really slow connection. Try loading the Netgear driver.



#14 winchester_101

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Posted 13 November 2013 - 05:05 PM

Ok, 

 

Here's the link to the Speccy results.

 

http://speccy.piriform.com/results/2kDOlF7QQU6NUYatgPDhPRE

 

And here's the log file from MiniToolBox.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Shawn (administrator) on 13-11-2013 at 16:54:11
Running from "C:\Documents and Settings\Shawn\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1       localhost

========================= IP Configuration: ================================

NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter = Wireless Network Connection (Connected)
Intel® PRO/100 M Network Connection = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : office

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



        Media State . . . . . . . . . . . : Media disconnected

        Description . . . . . . . . . . . : Intel® PRO/100 M Network Connection

        Physical Address. . . . . . . . . : 00-0D-56-90-3E-C1



Ethernet adapter Wireless Network Connection

 

 

 

 

 

I will uninstall Spybot and use the alternative.

 

I believe I have the correct Netgear driver for the USB wireless adapter, but I'll double check.

 

Thanks for the continuing help. I hope someone can make a diagnoses based on the information I've just posted.

 

W101

 



#15 Allan

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Posted 13 November 2013 - 05:08 PM

 

 
 

 

I ran MalwareBytes and came up clean.

 

I connect on this machine via WiFI, using a netgear USB WiFI adapter. It's WG111v2, 54 mbps, USB 2.0. It is the same adapter I used before the reformat, and I have installed the latest driver I could find.

 

I'm stumped.  UGH

 

W101

 

Please try a direct ethernet connection and let us know how it responds.

 






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