Okay, hello guys, i've never posted here, but my friend gave me a laptop with what looked to be a harmless problem:
When booting, in windows 7 (home premium), when logging in, i receive the error message "user profile service prevents from loggin in"
I tried reverting back to restore points twice (there were 2 availeble) but both failed.
After I tried this, and rebooted, I got an BSOD, saying something like the following (it restarted before i could write it all down) "somehtingsomething %hs could not be loaded"
Please note, " somethingsomething" above refers to the text I could'nt memorize before the system rebooted.
After this, system recovery ran for some time, and now I am able to boot succesfully to the original user profile. But, when system recovery ran, I searched for the error message above, and ran acros some unsetteling articles about some zeroacces trojan wich could steal personal information and maybe worse, electronic banking information.
Now, i would like to make sure that this problem was caused by a recent update (or another random fault) and not this very harmfull and nasty virus. How can I make sure this PC is clean, before returning it?
Any help would be greatly apreciated.
ps. i ran MBAM and hitmanpro: MBAM gave no results, Hitman only gave tracking cookies (I deleted them) but nohing more...
- Note: English is not my native language, so any grammatical errors or otherwise should be discarded -
Edited by matysdg, 07 November 2013 - 05:09 PM.