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User profile service prevents from loggin in, after recovery get error %hs could

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#1 matysdg


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Posted 07 November 2013 - 03:47 PM

Okay, hello guys, i've never posted here, but my friend gave me a laptop with what looked to be a harmless problem:


When booting, in windows 7 (home premium), when logging in, i receive the error message "user profile service prevents from loggin in"


I tried reverting back to restore points twice (there were 2 availeble) but both failed.

After I tried this, and rebooted, I got an BSOD, saying something like the following (it restarted before i could write it all down) "somehtingsomething %hs could not be loaded"

Please note, " somethingsomething" above refers to the text I could'nt memorize before the system rebooted.


After this, system recovery ran for some time, and now I am able to boot succesfully to the original user profile. But, when system recovery ran, I searched for the error message above, and ran acros some unsetteling articles about some zeroacces trojan wich could steal personal information and maybe worse, electronic banking information.


Now, i would like to make sure that this problem was caused by a recent update (or another random fault) and not this very harmfull and nasty virus. How can I make sure this PC is clean, before returning it?


Any help would be greatly apreciated.


ps. i ran MBAM and hitmanpro: MBAM gave no results, Hitman only gave tracking cookies (I deleted them) but nohing more...


- Note: English is not my native language, so any grammatical errors or otherwise should be discarded -

Edited by matysdg, 07 November 2013 - 05:09 PM.

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#2 noknojon


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Posted 09 November 2013 - 05:47 AM

Hello -

For attention to Zero Access Trojan problems please read this -


Please follow the instructions in the Preparation Guide For Requesting Help starting at Step #6.


When you have done that, start a new topic and post the required logs to  Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.

NOTE :If you are unable to complete any step, please just post the topic and just leave a good description of your problems


Good Luck -

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