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Resolving a "stuck" device driver installation


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#1 Julia-the-PCGP

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Posted 07 November 2013 - 02:33 PM

Hi,

 

A friend's computer is running Windows 7 Home Premium and has started to run EXTREMELY SLUGGLISHLY because it seems to have lost its USB device drivers, so it's constantly trying to re-install them, even though it can't seem to succeed.

 

The installation window seems to have no way of stopping this fruitless task from running anymore, it just continues running and running with lots of X saying "failure" ... but it continues running.

 

I was sure that Start Mode would prevent this happening and allow me to get into Control Panel to remove the (presumably) faulty drivers, so they can be re-installed from scratch.  But it still runs.

 

I've discovered that Device Driver Installation can be stopped using a tool - but it's only available in Windows 7 Professional.

 

Please can you help me, because unless I can stop the stalling installation the computer is too sluggish to use - and there must be a simple way to resolve this problem.

 

I do hope you can help me.

 

Regards,

Julia



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#2 TsVk!

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Posted 08 November 2013 - 04:25 AM

If this hasn't been going on too long (not restarted too much)"Last Known Good" from advanced start up menu may help. If not then try "System Restore" to before the problem started...

 

If neither of these work you can run "sfc /scannow" from a command prompt which should fix it.



#3 hamluis

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Posted 08 November 2013 - 10:38 AM

You could also boot into safe mode and just remove the drivers, I believe.  USB drivers for Windows tend to be generic and found under USB in Device Manager.

 

Uninstalling ALL items under USB with "controller" in the description...should result in removal of the USB drivers.

 

Upon reboot, Windows will automatically reinstall them.

 

Louis






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