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beesq.net infection - can I use the same removal steps as previously posted


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4 replies to this topic

#1 cti1

cti1

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  • Local time:06:38 PM

Posted 07 November 2013 - 11:23 AM

I have a laptop infected with the beesq.net redirect.  Can I use the same steps as posted here to remove it?

http://www.bleepingcomputer.com/forums/t/512528/beesqnet-hijacked-my-browsers-dont-know-how-to-remove-it/

 

Here is my dds log and I've also attached the attach.txt document

 

Thanks for your help

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16720  BrowserJavaVersion: 10.45.2
Run by support at 11:08:03 on 2013-11-07
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2812.1623 [GMT -5:00]
.
AV: Symantec Endpoint Protection.cloud *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection.cloud *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Symantec Endpoint Protection.cloud *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\STacSV64.exe
C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\taskeng.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe
C:\Program Files\LSI SoftModem\agr64svc.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\545\g2ax_service.exe
C:\Windows\system32\atieclxx.exe
C:\Program Files (x86)\Kaseya\KSAASP29713943924637\AgentMon.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.3.0.36\ccSvcHst.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Symantec.cloud\PlatformAgent\ccSvcHst.exe
C:\Program Files\Symantec.cloud\PlatformAgent32\ccSvcHst.exe
C:\Program Files\Symantec.cloud\AntiVirus\AVAgent.exe
C:\Windows\system32\wbem\wmiprvse.exe
c:\program files\symantec.cloud\antivirus\ssDVAgent.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\545\g2ax_comm_customer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\545\g2ax_system_customer.exe
C:\Program Files (x86)\Kaseya\KSAASP29713943924637\extensions\lua.exe
C:\Program Files (x86)\Kaseya\KSAASP29713943924637\extensions\lua.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.3.0.36\ccSvcHst.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.3.0.36\ccSvcHst.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\545\g2ax_user_customer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\System32\spool\drivers\x64\3\SN0XRCV.exe
C:\Program Files\Symantec.cloud\PlatformAgent\PAUI.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Kaseya\KSAASP29713943924637\KaUsrTsk.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\msiexec.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\System32\WUDFHost.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\system32\taskhost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.3.0.36\CoIEPlg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.3.0.36\IPS\IPSBHO.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.3.0.36\CoIEPlg.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [KASHKSAASP29713943924637] "C:\Program Files (x86)\Kaseya\KSAASP29713943924637\KaUsrTsk.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\EVERNO~1.LNK - C:\Windows\Installer\{F761359C-9CED-45AE-9A51-9D6605CD55C4}\Evernote.ico
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = 0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TCP: NameServer = 10.1.1.254
TCP: Interfaces\{94C3237E-565F-4F9D-85BC-3BE05E5C21DC} : DHCPNameServer = 10.1.1.254
TCP: Interfaces\{94C3237E-565F-4F9D-85BC-3BE05E5C21DC}\34F6677535C4 : DHCPNameServer = 64.118.139.51 64.118.139.52
TCP: Interfaces\{F49710BA-2CDA-4AE6-AAEC-802A9E2E8D1B} : DHCPNameServer = 64.118.139.51 64.118.139.52
SSODL: WebCheck - <orphaned>
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
x64-Run: [SN0XRCV] C:\Windows\System32\spool\drivers\x64\3\SN0XRCV.exe
x64-Run: [SymantecPaui] "C:\Program Files\Symantec.cloud\PlatformAgent\PAUI.exe"
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
x64-Notify: GoToAssist Express Customer - C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\545\g2ax_winlogonx64.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1403000.024\SymDS64.sys [2013-7-15 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1403000.024\SymEFA64.sys [2013-7-15 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.0.36\Definitions\BASHDefs\20131101.003\BHDrvx64.sys [2013-11-5 1524824]
R1 ccSet_Cloud;CC Standalone Settings Manager;C:\Windows\SysWOW64\drivers\Symantec.cloud\ccSetx64.sys [2013-6-10 167072]
R1 ccSet_NIS;Endpoint Protection.cloud Settings Manager;C:\Windows\System32\drivers\NISx64\1403000.024\ccSetx64.sys [2013-7-15 168096]
R1 EpfwLWF;Epfw NDIS LightWeight Filter;C:\Windows\System32\drivers\EpfwLWF.sys [2013-1-10 59440]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.0.36\Definitions\IPSDefs\20131106.001\IDSviA64.sys [2013-11-7 521816]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1403000.024\Ironx64.sys [2013-7-15 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1403000.024\symnets.sys [2013-7-15 432800]
R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe [2010-1-18 89600]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2009-8-4 203264]
R2 GoToAssist Remote Support Customer;GoToAssist Remote Support Customer;C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\545\g2ax_service.exe [2013-11-4 610376]
R2 KAKSAASP29713943924637;Kaseya Agent;C:\Program Files (x86)\Kaseya\KSAASP29713943924637\AgentMon.exe [2013-7-15 1101824]
R2 NIS;Endpoint Protection.cloud;C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\20.3.0.36\ccSvcHst.exe [2013-7-15 144520]
R2 SsPaAdm;Symantec.cloud Cloud Agent;C:\Program Files\Symantec.cloud\PlatformAgent\ccSvcHst.exe [2013-6-10 191856]
R2 ssPaSetMgr;Symantec.cloud Scheduler;C:\Program Files\Symantec.cloud\PlatformAgent32\ccSvcHst.exe [2013-6-10 138272]
R2 ssSpnAv;Symantec.cloud Endpoint Protection;C:\Program Files\Symantec.cloud\AntiVirus\AVAgent.exe [2013-3-27 414608]
R2 UMVPFSrv;UMVPFSrv;C:\Program Files (x86)\Common Files\LogiShrd\LVMVFM\UMVPFSrv.exe [2012-1-18 450848]
R3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-10-30 227896]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-8-28 140376]
R3 KAPFA;KAPFA;C:\Windows\System32\drivers\KAPFA.sys [2013-7-15 33680]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-1-18 215040]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2010-1-18 36408]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-11-19 19456]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-11-19 57856]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-5-3 1255736]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
.
=============== Created Last 30 ================
.
2013-11-07 15:59:00 -------- d-----w- C:\Users\support\AppData\Local\ATI
2013-11-04 16:18:57 -------- d-----w- C:\Windows\ERUNT
2013-11-04 16:16:48 173128 ----a-w- C:\Windows\System32\g2ax_credential_provider64_545.dll
2013-11-04 16:01:14 -------- d-----w- C:\AdwCleaner
2013-11-04 15:58:04 -------- d-----w- C:\ProgramData\Oracle
2013-11-04 15:57:48 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-10-09 13:09:58 633856 ----a-w- C:\Windows\System32\comctl32.dll
.
==================== Find3M  ====================
.
2013-10-09 14:58:57 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-09 14:58:57 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-09-22 23:28:06 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-09-22 23:27:49 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-09-22 23:27:48 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-09-22 23:27:48 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-09-22 22:55:10 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-09-22 22:54:51 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2013-09-22 22:54:50 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-09-22 22:54:50 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-09-21 03:38:39 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-09-21 03:30:24 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-09-21 02:48:36 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-09-21 02:39:47 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-09-14 01:10:19 497152 ----a-w- C:\Windows\System32\drivers\afd.sys
2013-09-08 02:30:37 1903552 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-09-08 02:27:14 327168 ----a-w- C:\Windows\System32\mswsock.dll
2013-09-08 02:03:58 231424 ----a-w- C:\Windows\SysWow64\mswsock.dll
2013-09-04 12:12:11 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2013-09-04 12:11:51 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2013-09-04 12:11:49 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2013-09-04 12:11:43 52736 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2013-09-04 12:11:43 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2013-09-04 12:11:42 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2013-09-04 12:11:40 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2013-08-29 02:17:48 5549504 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-08-29 02:16:35 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-08-29 02:16:28 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-08-29 02:16:14 859648 ----a-w- C:\Windows\System32\tdh.dll
2013-08-29 02:13:28 878080 ----a-w- C:\Windows\System32\advapi32.dll
2013-08-29 01:51:45 3969472 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51:45 3914176 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50:31 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-08-29 01:50:30 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-08-29 01:50:16 619520 ----a-w- C:\Windows\SysWow64\tdh.dll
2013-08-29 01:48:17 640512 ----a-w- C:\Windows\SysWow64\advapi32.dll
2013-08-29 01:48:15 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-08-29 00:49:53 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-08-29 00:49:52 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-08-29 00:49:52 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-08-29 00:49:49 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-08-28 01:21:06 3155968 ----a-w- C:\Windows\System32\win32k.sys
2013-08-28 01:12:33 461312 ----a-w- C:\Windows\System32\scavengeui.dll
.
============= FINISH: 11:08:38.29 ===============

 

 

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
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  • Gender:Male
  • Location:Puerto rico
  • Local time:07:38 PM

Posted 08 November 2013 - 08:41 PM


Hello cti1

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 cti1

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Posted 11 November 2013 - 08:32 PM

Gringo,

Thanks for offering your help. The day I posted I went ahead and ran the Adwcleaner and Junkware Removal. They didn't resolve the issue, so I did some additional internet searching and ran across a great article on removing browswer redirect infections. Was a lengthly process but I had the issue resolve Friday afternoon before I got your reply

Thanks again for your offer but I'm good.



#4 gringo_pr

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Posted 11 November 2013 - 08:50 PM

Thank you for letting me know

gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 15 November 2013 - 01:12 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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