Could someone advise me how I should proceed?
I am partway through cleaning my PC from various hijacks
but because IE crashes I cannot get windows update and
cannot run any online scans. Trend Micro does support
Firefox, but that also does nothing, ie Firefox only
shows "transferring data" and never gets to the
Launching House call button.
IE crashes on all these scan sites:
IE does not crash on other sites, such as news.bbc.co.uk or
I have followed these steps (after searching Help Topics for CnsMin and 3721)
in Preparation Guide for use before posting a HijackThis Log:
1 and 2 done
3 Clean out your temporary internet files and temp files.
4 ran latest Spybot with latest definitions, both normal mode and Safe Mode
with Ad-Aware normal mode
5 Online scans all tried and failed as IE crashed on each site
Ran AVG (Grisoft)
6 McAfee Stinger ran - nothing found
7 Microsoft firewall was already enabled
8 Windows updates crashes in IE
9 HijackThis ran
My brother, who is helping me via email, has sent me instructions
on removing CnsMin, but the registry editor instructions
look behind my abilities.
This site explains the CnsMin in detail but does not offer
any removal instructions:
Should I post a HijackThis log anyway (in the right forum of course),
or should I try something else?
I know I've had CnsMin since last year, when I was able to use
IE with online scans which reported it but I never got around to
trying to fix it - I was and still am a PC newbie.
I had switched from IE to Firefox some months ago, and used
IE only for windows updates.
But I wasn't getting IE crashes until some weeks ago.
I hope my system details are in my sig.