Hello. My name is Jeffrey and I am a Help Desk Technician. I learned about bleeping computers through a computer seminar. I am impressed with this site especially the guides for removing malware. I recently troubleshooted a PC that had Windows 8. "Antivirus Security Pro" was installed on it. I could not install Malwarebytes or even boot into safe mode. I consulted one of my IT friends and he suggested that I 1.) backup all files on a CD, 2.) run Malicious Software Removal Tool, and 3.) refresh the OS. These steps did work and I did not need the disc that came with the PC. I look forward to getting help from this site and sharing my knowledge.