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#1 jlwashington80

jlwashington80

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Posted 06 November 2013 - 01:39 PM

Hello. My name is Jeffrey and I am a Help Desk Technician. I learned about bleeping computers through a computer seminar. I am impressed with this site especially the guides for removing malware. I recently troubleshooted a PC that had Windows 8. "Antivirus Security Pro" was installed on it. I could not install Malwarebytes or even boot into safe mode. I consulted one of my IT friends and he suggested that I 1.) backup all files on a CD, 2.)  run Malicious Software Removal Tool, and 3.) refresh the OS. These steps did work and I did not need the disc that came with the PC. I look forward to getting help from this site and sharing my knowledge.



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