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Unable to access Safe Mode properly from F5 in XP


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#1 Milo O'Shea

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Posted 06 November 2013 - 09:49 AM

Since a recent Trojan/rootkit attack, I have been unable to access Safe Mode properly by pressing F5 in the conventional manner. Once Windows has launched fully and the Start button is visible I can then access Safe Mode via Run\msconfig. If I use the conventional F5 method, the initial Safe Mode options appear but I am unable to move the cursor up to my preferred choice e.g. Safe Mode with networking. I have, as far as I judge, successfully removed the offending Trojan/rootkit using AdwCleaner. To be on the safe side, I also temporarily disable System Restore and then reenabled it.

I have also run:

Subinacl.msi – from the MS website

Reset.zip

By way of background, (this is not an exact account, but gives you a rough idea of the sequence of events as far as I can recall) I initially realised that my PC had suffered some type of attack when the mouse became unusable, shooting to the top left of the monitor. After restarting in Safe Mode I was able to run System Restore, which appeared to have fixed the problem. However, a day or so later the computer suddenly displayed a black screen and appeared to have suffered a hardware failure. I restarted it in successfully in Safe Mode, shut down and restarted normally, but the problem was repeated. I then attempted to restart in Safe Mode but was confronted with a screen requesting that I press F2 to enter setup – which probably unwisely I did. The machine then briefly entered the BIOS, but was uncontrollable and then restarted. I assume something malicious took place during that time. I was then able to restart, but the machine was running very fast and noisily and System Idle Process and WPFFCache4.000.exe(or similar) were taking large amounts of resources. I smelt a large rat, disabled WPFFC...exe and eventually managed to access Safe Mode via Run & msconfig sys. Having run a variety of scans, which found nothing, I finally ran AdwCleaner, which, as I expected discovered and removed a pile of dodgy stuff from the registry, since when the machine has run excellently, with the single exception that Safe Mode is still behaving abnormally. I assume some component has been altered/deleted, which ideally I would like to restore.

 

I am running:

Windows XP Sp3

MS Office 2007

AVG 2014 free edition

Spybot – latest edition

SpywareBlaster – latest updates

+ lots of other programs.

Any suggestions as how to correct this problem would be most helpful.

Milo

 

 



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#2 cryptodan

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Posted 06 November 2013 - 10:50 AM

The right key for Windows is F8 and not F5.

#3 hamluis

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Posted 06 November 2013 - 04:32 PM

FWIW:  I actually had to boot into safe mode the other day and, to my chagrin...F8 would not get me there.  I had to use the msconfig/safeboot method, which worked as it should.

 

http://dottech.org/25365/tip-tapping-f8-not-getting-you-into-safe-mode-try-holding-f8/

 

http://social.technet.microsoft.com/Forums/windows/en-US/c8a11700-ce71-4bc0-882b-bd359b754c02/f8-does-not-open-safe-mode-options

 

Louis






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