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Malwarebytes Anti-Malware NOT Responding?


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#1 napy666

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Posted 05 November 2013 - 09:50 PM

I have a HP Laptop with Windows 7 Home Premium and downloaded the Malwarebytes Anti-Malware software and today I tried doing a full scan and the whole program froze up and I had to bring up the task manager to close it down. It will not run at all. Am I infected?



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#2 boopme

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Posted 05 November 2013 - 10:09 PM

Hello, did you get an error message?

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).


Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.

Edited by boopme, 05 November 2013 - 10:10 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 napy666

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Posted 06 November 2013 - 02:43 AM

I tried the RKill and then tried the program again and this happened.

 

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Edited by napy666, 06 November 2013 - 03:13 AM.


#4 boopme

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Posted 06 November 2013 - 12:04 PM

Ok, so it completed and is clean ?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 napy666

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Posted 06 November 2013 - 02:36 PM

NO can't you see on the screen shot it says at the top NOT RESPONDING.



#6 boopme

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Posted 06 November 2013 - 02:50 PM

No I did not look there.

Follow the instructions in post 2 HERE

start at... Please do a MBAM clean re-install by doing the following:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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