For some reason, I wasn't able to do a Windows update yesterday. I tried to get in touch with Microsoft Support by going to their website, but was only able to find online support but no phone number. I did a Google search and found a number from the results page and called it. This was a scam company pretending to be Microsoft. (When I later got suspicious, I called back and found out their name was "Vtech support" located in India). They told me I had a virus which is why I couldn't update. They had me log on to a site to give them remote access to my computer, then did an autorun scan which they told me showed my computer was infected with viruses. They said they needed to check on my warranty and asked my name, phone number, and address, which I gave them. Then they came back and said that my warranty had expired and I needed to purchase an additional warranty for 190 dollars. At this point I became suspicious and hung up.
So, I'm freaking now. I gave these scammers my personal information, plus gave them remote access to my computer. I've done the Norton Power Eraser scan, along with Microsoft's virus scan and they both came back clean. Malware byes turned up 38 PUP files which I removed. I'm wondering what I shoudl do. I'm thinking about reformatting my whole computer but really don't want to do that. Was wondering if anyone could look over a Hijack log and see if there's anything suspicious going on.
Mod Edit: Moved from Win8 to the Am I Infected forum ~~boopme
Edited by boopme, 05 November 2013 - 09:44 PM.