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Computer Locks Up When Not Being Used


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#1 ryankaufmann

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Posted 05 November 2013 - 06:52 PM

My computer works fine if I keep typing or playing with the touchpad, but if I leave it go for longer than a few minutes without touching anything it locks up. It won't allow me to access programs, the start menu or anything and I am stuck with doing a forced shutdown. I originally thought it was a battery issue, but replacing that didn't help. I disabled the screen saver and the sleep/hibernation mode and it didn't help either. Any suggestions that you have would be appreciated. 

Thanks!



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#2 jhayz

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Posted 06 November 2013 - 12:35 AM

Please post the computer model next time. Have you tried safemode if the computer locks during the same duration or longer?

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.


Tekken
 


#3 ryankaufmann

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Posted 06 November 2013 - 07:19 PM

http://speccy.piriform.com/results/33gHJDQpfJsMDKZIpLUEx2N



#4 ryankaufmann

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Posted 06 November 2013 - 07:22 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by The Kaufmanns (administrator) on 06-11-2013 at 18:20:47
Running from "C:\Users\The Kaufmanns\Downloads"
Microsoft Windows 7 Home Premium   (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/06/2013 06:14:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/05/2013 09:46:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/05/2013 05:17:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/04/2013 07:52:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/03/2013 00:58:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/02/2013 06:23:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/31/2013 08:38:08 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/31/2013 04:45:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/28/2013 11:53:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/27/2013 03:49:46 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (11/06/2013 06:13:06 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error: 
%%2
 
Error: (11/06/2013 06:13:06 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error: 
%%2
 
Error: (11/06/2013 06:12:59 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error: 
%%2
 
Error: (11/06/2013 06:12:59 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error: 
%%2
 
Error: (11/05/2013 10:14:37 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Windows 7 Service Pack 1 (KB976932).
 
Error: (11/05/2013 10:14:34 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: NT AUTHORITY)
Description: Service Pack installation failed with error code 0x80070026.
 
Error: (11/05/2013 10:14:33 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (11/05/2013 09:45:29 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error: 
%%2
 
Error: (11/05/2013 09:45:29 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error: 
%%2
 
Error: (11/05/2013 09:45:29 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error: 
%%2
 
 
Microsoft Office Sessions:
=========================
Error: (01/19/2013 08:23:14 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 3545 seconds with 3060 seconds of active time.  This session ended with a crash.
 
Error: (06/25/2012 07:35:32 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 20 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (06/25/2012 07:35:04 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 3 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (06/25/2012 07:34:48 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 7 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (06/25/2012 07:34:14 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (06/25/2012 07:33:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (06/25/2012 07:33:24 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (06/25/2012 07:33:02 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 318 seconds with 300 seconds of active time.  This session ended with a crash.
 
Error: (01/10/2010 08:32:44 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2682 seconds with 420 seconds of active time.  This session ended with a crash.
 
Error: (09/21/2008 02:20:43 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6308.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 5897 seconds with 180 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2009-12-29 22:00:35.985
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-29 22:00:35.923
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-29 22:00:35.860
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-29 22:00:35.798
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-29 22:00:35.735
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-29 21:54:31.992
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trend Micro\Internet Security\Component\Engine\0x22000040\tmevtmgr.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-29 21:54:31.914
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trend Micro\Internet Security\Component\Engine\0x22000040\tmevtmgr.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-29 21:54:31.851
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trend Micro\Internet Security\Component\Engine\0x22000040\tmevtmgr.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-29 21:54:31.773
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trend Micro\Internet Security\Component\Engine\0x22000040\tmevtmgr.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-29 21:54:17.047
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trend Micro\Internet Security\Component\Engine\0x22000040\tmevtmgr.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 1.0.0)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Reader 8.1.3 (Version: 8.1.3)
Advanced Audio FX Engine
Advanced Video FX Engine
AIO_Scan (Version: 90.0.222.000)
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
Browser Address Error Redirector (Version: 1.00.0000)
BTGuard 2.5
BTGuard 2.6
BufferChm (Version: 90.0.146.000)
C7200 (Version: 90.0.222.000)
C7200_doccd (Version: 90.0.222.000)
c7200_Help (Version: 90.0.222.000)
calibre (Version: 0.8.9)
CCleaner (Version: 3.22)
Cisco EAP-FAST Module (Version: 2.0.26)
Cisco LEAP Module (Version: 1.0.11)
Cisco PEAP Module (Version: 1.0.12)
Collectorz.com Comic Collector
Conexant HDA D330 MDC V.92 Modem
Copy (Version: 90.0.146.000)
Dell Touchpad (Version: 7.1.103.4)
Dell Webcam Center
Dell Webcam Manager
Dell Wireless WLAN Card (Version: 4.170.25.12)
Destination Component (Version: 090.000.091.086)
DeviceDiscovery (Version: 90.0.205.000)
DeviceManagementQFolder (Version: 1.00.0000)
Digital Line Detect (Version: 1.21)
DocProc (Version: 9.0.0.0)
DocProcQFolder (Version: 1.00.0000)
Fax (Version: 90.0.146.000)
Free FLAC to MP3 Converter 1.0
Freemake Video Converter version 4.0.3 (Version: 4.0.3)
Google Chrome (Version: 30.0.1599.101)
Google Earth Plug-in (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.165)
HP Imaging Device Functions 9.0 (Version: 9.0)
HP OCR Software 9.0 (Version: 9.0)
HP Photosmart All-In-One Software 9.0 (Version: 9.0)
HP Photosmart Essential 2.01 (Version: 2.01)
HP Photosmart Essential2.01 (Version: 1.01.0000)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Update (Version: 5.003.001.001)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Intel® Matrix Storage Manager
Intel® TV Wizard
iTunes (Version: 11.0.4.4)
Laptop Integrated Webcam Driver (1.03.02.0719)  
Level Quality Watcher (Version: 1.0.0.0)
LiveUpdate 3.2 (Symantec Corporation) (Version: 3.2.0.68)
LiveUpdate Notice (Symantec Corporation) (Version: 1.4.5)
MediaMonkey 4.0 (Version: 4.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.3.0219.0)
Microsoft Security Essentials (Version: 4.3.219.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Works (Version: 08.05.0818)
Modem Diagnostic Tool (Version: 1.0.20.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Music, Photos & Videos Launcher (Version: 1.00.0000)
NetDeviceManager (Version: 90.0.205.000)
NetWaiting (Version: 2.5.44)
PanoStandAlone (Version: 90.0.146.000)
Picasa 3 (Version: 3.9)
POWERPREP II (Version: 2.00.0000)
PrintMaster 2012 Platinum (Version: 4.0.0.230)
Product Documentation Launcher (Version: 1.00.0000)
PS_AIO_02_ProductContext (Version: 90.0.222.000)
PS_AIO_02_Software (Version: 90.0.222.000)
PS_AIO_02_Software_min (Version: 90.0.222.000)
PSSWCORE (Version: 2.01.0000)
QuickTime (Version: 7.74.80.86)
Roxio Creator Audio (Version: 3.3.0)
Roxio Creator BDAV Plugin (Version: 3.3.0)
Roxio Creator Copy (Version: 3.3.0)
Roxio Creator Data (Version: 3.3.0)
Roxio Creator DE (Version: 3.3.0)
Roxio Creator Tools (Version: 3.3.0)
Roxio Express Labeler (Version: 2.1.0)
Roxio MyDVD DE (Version: 9.0.116)
Roxio Update Manager (Version: 3.0.0)
SAMSUNG USB Driver for Mobile Phones (Version: 1.4.6.0)
Scan (Version: 9.0.0.0)
SmartWebPrinting (Version: 140.0.186.000)
Sonic Activation Module (Version: 1.0)
Speccy (Version: 1.23)
Status (Version: 90.0.146.000)
Toolbox (Version: 90.0.146.000)
TouchFreeze (Version: 1.1.0)
TrayApp (Version: 90.0.146.000)
TuneUp 2.4.6.4 (Version: 2.4.6.4)
UnloadSupport (Version: 9.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoToolkit01 (Version: 90.0.146.000)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Vuze (Version: 5.1.0.0)
WebReg (Version: 90.0.146.000)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows 7 USB/DVD Download Tool (Version: 1.0.30)
WinRAR archiver
Zero Assumption Recovery Version 9
 
========================= Memory info: ===================================
 
Percentage of memory in use: 49%
Total physical RAM: 3062.04 MB
Available physical RAM: 1553.64 MB
Total Pagefile: 6122.36 MB
Available Pagefile: 4388.79 MB
Total Virtual: 2047.88 MB
Available Virtual: 1932.47 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:220.58 GB) (Free:7.21 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:9.77 GB) (Free:5.44 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\THEKAUFMANNS-PC
 
Administrator            Guest                    The Kaufmanns            
 
 
**** End of log ****


#5 jhayz

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Posted 07 November 2013 - 09:32 AM

Please post the computer model next time.

1. Download Windows 7 service pack 1 by saving it first and to run the package on the Dell PC. http://www.microsoft.com/en-us/download/details.aspx?id=5842#

2. Run windows checkdisk tool to correct pending sectors http://windows.microsoft.com/en-ph/windows-vista/check-your-hard-disk-for-errors

3. The hard drive needs atleast 15% free space for the system to function properly. http://windows.microsoft.com/en-ph/windows-vista/check-your-hard-disk-for-errors

1 Drive c: (OS) (Fixed) (Total:220.58 GB) (Free:7.21 GB) NTFS

 

Please transfer files externally and remove/delete unwanted, unused programs and frequently used data.

4. Did you try changing themes/screensavers to check on the difference?

5. Not familiar with Touchfreeze software but it seems particular to touchpad usage...remove also BTGuard.


Edited by jhayz, 07 November 2013 - 09:32 AM.

Tekken
 


#6 ryankaufmann

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Posted 09 November 2013 - 11:38 AM

My computer model is a Dell Inspiron 1525. I put my music on my external hard drive and that freed up around 62 GB. I downloaded the service pack 1, ran the checkdisk tool and changed the screensaver. My computer seems to be working fine now and hasn't locked up yet when being on idle. If you think any other maintenance is needed please let me know. 

Thank you for all of your help!!!

Touchfreeze basically freezes the touchpad while you are typing so your cursor doesn't jump around while typing if you touch it while typing. 



#7 Chris Cosgrove

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Posted 09 November 2013 - 06:56 PM

I just had a look at your Speccy report and it seems there is quite a bit more space you could free up.

 

You seem to have 33 - or thereabouts - installations of your Photosmart 7200 printer, you only need one !

 

You have Ccleaner installed on your computer, but your version is 3.05, the current version is something like 4.07. This is a great tool for removing temporary files which just clutter up your system needlessly. Just DON'T use the registry cleaner part of it, and, to be on the safe side, in the second column of choices - Applications, scroll right down to the bottom of the list and untick the entry against 'RegEdit'.  Then click 'Analyse', and when this is finished, click 'Run cleaner'. I suggest you install the latest version first.

 

Chris Cosgrove


Edited by hamluis, 11 November 2013 - 08:06 AM.
Corrected "Ccleaner" for "Speccy" - Hamluis.


#8 jhayz

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Posted 10 November 2013 - 07:54 PM

Try clearing your cache files : Free Ccleaner
Ignore the Registry feature of Ccleaner as it is not recommended or needed.

 

Download Adwcleaner by Xplode : http://www.bleepingcomputer.com/download/adwcleaner/
Click on Adwcleaner and hit the Delete button. Copy and paste the result on your next reply.

 

Scan for Malware using Free Malwarebytes

Install then run a quick scan only after updating to the latest definition.Uncheck the trial pro version on setup and remove any found threats after running the scan. Please post also the result.


Tekken
 





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