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#1 ndonaldson2912

ndonaldson2912

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Posted 05 November 2013 - 03:08 PM

Hi all,

 

My friend has toshiba laptop, running Windows 7 Home. The OS has one user account that is password protected. She turned her laptop on to find two accounts, one as administrator and the other one as 'Other User' - her own account was not visible. When she tried to click into the 'administrator' account, it tells her that her account has been disabled - contact system admin. The other account asks for a user name and password. What has happened here? She is unaware of anything specific that she had done for this to happen...

 

Any clues as to how I could help her resolve this issue?

 

Many thanks

 

ndonaldson2912



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