My friend has toshiba laptop, running Windows 7 Home. The OS has one user account that is password protected. She turned her laptop on to find two accounts, one as administrator and the other one as 'Other User' - her own account was not visible. When she tried to click into the 'administrator' account, it tells her that her account has been disabled - contact system admin. The other account asks for a user name and password. What has happened here? She is unaware of anything specific that she had done for this to happen...
Any clues as to how I could help her resolve this issue?