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Blue Screen of Death while playing LoL and CSGO + at Random times


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7 replies to this topic

#1 AccidentsHappen

AccidentsHappen

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Posted 05 November 2013 - 10:37 AM

Hello BleepingComputer.com

 

I have been getting the blue screen of death on my computer every 1-2 days. Usually, its when I am playing LoL or CSGO (Accounts for the majority of BSOD), but sometimes it can be just randomly. I don't know how to post logs or anything, but whenever the blue screen comes up, all I can see is something along the lines up "Faulty driver on kernel stack".

 

 

Please let me know what I should do (i.e post logs from my computer, tweak with settings etc) !

 

Thank you very much for your time in reading this and hope to hear from you soon

 

 

Thanks!



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#2 Anshad Edavana

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Posted 05 November 2013 - 11:10 AM

:welcome: to the forum mate.
 
Please follow the below steps.
 
:step1: Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip most recent three or more dumps to a single file. Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
:step2: Publish a snapshot of your system using Speccy.
 
"Speccy" is a free tool which can list the hardware specs, temperature status, installed Windows updates, HDD SMART info etc of your system. Please read the below tutorial to know how to use "Speccy" to collect system info.
 
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 
:step3: Minitoolbox log.
 
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.


#3 AccidentsHappen

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Posted 05 November 2013 - 11:31 AM

________________________________________________________________________
 
 
 
________________________________________________________________________
 
 
 
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Quinlan Lee (administrator) on 05-11-2013 at 11:29:28
Running from "C:\Users\Quinlan Lee\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/05/2013 10:22:40 AM) (Source: Application Hang) (User: )
Description: The program mmc.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 25e8
 
Start Time: 01ceda3a8159f655
 
Termination Time: 4
 
Application Path: C:\Windows\system32\mmc.exe
 
Report Id: 11ae6044-462e-11e3-8fb8-08edb9d903b7
 
Error: (11/05/2013 01:24:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: League of Legends.exe, version: 3.13.0.399, time stamp: 0x526ed0a3
Faulting module name: cgD3D9.dll, version: 3.0.0.16, time stamp: 0x4d55a06f
Exception code: 0xc0000005
Fault offset: 0x000b6539
Faulting process id: 0x22d0
Faulting application start time: 0xLeague of Legends.exe0
Faulting application path: League of Legends.exe1
Faulting module path: League of Legends.exe2
Report Id: League of Legends.exe3
 
Error: (11/05/2013 01:24:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: League of Legends.exe, version: 3.13.0.399, time stamp: 0x526ed0a3
Faulting module name: cgD3D9.dll, version: 3.0.0.16, time stamp: 0x4d55a06f
Exception code: 0xc0000005
Fault offset: 0x000b6539
Faulting process id: 0xdb8
Faulting application start time: 0xLeague of Legends.exe0
Faulting application path: League of Legends.exe1
Faulting module path: League of Legends.exe2
Report Id: League of Legends.exe3
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc) (User: )
Description: An error has occurred (---query POLICYVT key success failed with 0, The Code is:0x424.).
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc) (User: )
Description: An error has occurred (---Get Poicy Open key suc failed with 0, The Code is:0x422.).
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc) (User: )
Description: An error has occurred (---query POLICYVT key success failed with 0, The Code is:0x424.).
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc) (User: )
Description: An error has occurred (---Get Poicy Open key suc failed with 0, The Code is:0x422.).
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc) (User: )
Description: An error has occurred (---query POLICYVT key success failed with 0, The Code is:0x424.).
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc) (User: )
Description: An error has occurred (---Get Poicy Open key suc failed with 0, The Code is:0x422.).
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc) (User: )
Description: An error has occurred (---query POLICYVT key success failed with 0, The Code is:0x424.).
 
 
System errors:
=============
Error: (11/05/2013 01:16:55 AM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (11/05/2013 01:16:06 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: 
%%1069
 
Error: (11/05/2013 01:16:06 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: 
%%1330
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (11/05/2013 01:15:12 AM) (Source: BugCheck) (User: )
Description: 0x000000c4 (0x0000000000000091, 0x0000000000000002, 0xfffff80003418cc0, 0x0000000000000000)C:\Windows\MEMORY.DMP110513-24804-01
 
Error: (11/05/2013 01:15:11 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:12:38 AM on ?05/?11/?2013 was unexpected.
 
Error: (11/03/2013 03:58:22 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: 
%%1069
 
Error: (11/03/2013 03:58:22 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: 
%%1330
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (10/31/2013 06:27:12 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 
Error: (10/30/2013 06:59:50 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (10/30/2013 06:59:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (11/05/2013 10:22:40 AM) (Source: Application Hang)(User: )
Description: mmc.exe6.1.7600.1638525e801ceda3a8159f6554C:\Windows\system32\mmc.exe11ae6044-462e-11e3-8fb8-08edb9d903b7
 
Error: (11/05/2013 01:24:43 AM) (Source: Application Error)(User: )
Description: League of Legends.exe3.13.0.399526ed0a3cgD3D9.dll3.0.0.164d55a06fc0000005000b653922d001ced9ef718a05d0C:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.0.250\deploy\League of Legends.exeC:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.0.250\deploy\cgD3D9.dllf4bc9494-45e2-11e3-8fb8-08edb9d903b7
 
Error: (11/05/2013 01:24:40 AM) (Source: Application Error)(User: )
Description: League of Legends.exe3.13.0.399526ed0a3cgD3D9.dll3.0.0.164d55a06fc0000005000b6539db801ced9ef7f49f80bC:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.0.250\deploy\League of Legends.exeC:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.0.250\deploy\cgD3D9.dllf312fd09-45e2-11e3-8fb8-08edb9d903b7
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc)(User: )
Description: NSDSvc---query POLICYVT key success failed with 0, The Code is:0x424.
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc)(User: )
Description: NSDSvc---Get Poicy Open key suc failed with 0, The Code is:0x422.
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc)(User: )
Description: NSDSvc---query POLICYVT key success failed with 0, The Code is:0x424.
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc)(User: )
Description: NSDSvc---Get Poicy Open key suc failed with 0, The Code is:0x422.
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc)(User: )
Description: NSDSvc---query POLICYVT key success failed with 0, The Code is:0x424.
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc)(User: )
Description: NSDSvc---Get Poicy Open key suc failed with 0, The Code is:0x422.
 
Error: (11/05/2013 01:16:26 AM) (Source: NSDSvc)(User: )
Description: NSDSvc---query POLICYVT key success failed with 0, The Code is:0x424.
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-11-05 10:45:17.320
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00215_054\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-05 10:37:35.045
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00215_054\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-05 10:13:47.458
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00215_054\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-05 10:06:44.883
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00215_054\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-05 01:20:35.414
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-05 01:20:35.266
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-05 01:20:12.562
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-05 01:20:11.955
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-05 01:15:11.430
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00215_054\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-05 00:23:55.677
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
4500_G510gm_Help (Version: 000.0.439.000)
4500G510gm (Version: 000.0.423.000)
4500G510gm_Software_Min (Version: 000.0.423.000)
64 Bit HP CIO Components Installer (Version: 7.2.8)
ACID Xpress 7.0 (Version: 7.0.73)
Adobe AIR (Version: 3.6.0.6090)
Adobe Download Assistant (Version: 1.2.5)
Adobe Flash Media Live Encoder 3.2 (Version: 3.2.0)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Photoshop Elements 7.0 (Version: 7.0)
Adobe Photoshop Elements 7.0 (Version: 7.0.0.3)
Adobe Photoshop.com Inspiration Browser (Version: 2.61)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Akamai NetSession Interface
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 2.0.14.15)
Battlefield 3™ (Version: 1.6.0.0)
Battlelog Web Plugins (Version: 2.3.0)
Bitdefender Internet Security 2012 (Version: 15.0.38)
Bloodline Champions
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 130.0.331.000)
Call of Duty: Black Ops - Multiplayer
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
Counter-Strike: Global Offensive
Counter-Strike: Source
DAEMON Tools Pro (Version: 5.2.0.0348)
Day of Defeat: Source
DC++ 0.811 (Version: 0.811)
Dead Space™ 3 (Version: 1.0.0.0)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.372.000)
DocMgr (Version: 130.0.000.000)
DocProc (Version: 13.0.0.0)
Dota 2
Dragons Prophet
Energy Management (Version: 7.0.4.1)
ESN Sonar (Version: 0.70.4)
Facebook Messenger 2.1.4814.0 (Version: 2.1.4814.0)
Fax (Version: 130.0.418.000)
FileZilla Client 3.7.0.2 (Version: 3.7.0.2)
Garry's Mod
Google Chrome (Version: 30.0.1599.101)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4601.54)
Google Update Helper (Version: 1.3.21.165)
GPBaseService2 (Version: 130.0.371.000)
Grand Theft Auto IV
Happy Cloud Client (Version: 1.374)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Document Manager 2.0 (Version: 2.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Officejet 4500 G510g-m (Version: 13.0)
HP Smart Web Printing 4.5 (Version: 4.5)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.005.000.002)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
Intel AppUp(SM) center (Version: 03.05.11)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.0.3.1427)
Intel® OpenCL CPU Runtime
Intel® Processor Graphics (Version: 9.17.10.2932)
Intel® PROSet/Wireless for Bluetooth® 3.0 + High Speed (Version: 15.0.0.0059)
Intel® Rapid Storage Technology (Version: 11.0.0.1032)
Intel® WiDi (Version: 3.0.13.0)
Intel® Wireless Display
Intel® Wireless Music device driver (Version: 1.5.5323.0)
Intel® PROSet/Wireless WiFi Software (Version: 15.00.0000.0642)
Intel® Trusted Connect Service Client (Version: 1.23.605.1)
Intelligent Touchpad (Version: 1.00.0108)
iTunes (Version: 11.1.0.126)
Java™ 6 Update 38 (64-bit) (Version: 6.0.380)
JMicron Flash Media Controller Driver (Version: 1.0.64.1)
League of Legends (Version: 1.3)
Left 4 Dead 2
Lenovo Bluetooth with Enhanced Data Rate Software (Version: 6.5.1.2300)
Lenovo EasyCamera (Version: 6.1.7600.117)
Lenovo EE Boot Optimizer (Version: 0.0.1.9)
Lenovo OneKey Recovery (Version: 7.0.0.3712)
Lenovo Registration (Version: 1.0.4)
Lenovo YouCam (Version: 3.1.3728)
LockKey (Version: 1.38.1.2)
Magicka
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Maple 16
Maple 16 (Version: 16.0.0.0)
MapleStory
MarketResearch (Version: 130.0.374.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office (Version: 14.0.6120.5004)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.0)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 130.0.374.000)
Network64 (Version: 140.0.221.000)
NHL® 09 (Version: 2.0.1.0)
Nitro Pro 7 (Version: 7.4.1.12)
Nsd (Version: 1.0.1.7)
NVIDIA Control Panel 306.97 (Version: 306.97)
NVIDIA Graphics Driver 306.97 (Version: 306.97)
NVIDIA Install Application (Version: 2.1002.95.599)
NVIDIA Optimus 1.10.8 (Version: 1.10.8)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
Onekey Theater (Version: 2.0.2.9)
Open Broadcaster Software
Origin (Version: 9.1.13.85)
osu! (Version: 0.0.0.0)
Pando Media Booster (Version: 2.6.0.8)
PhotoshopdotcomInspirationBrowser (Version: 0.0.0)
Poker Night 2
Power2Go (Version: 5.6.0.7303)
PunkBuster Services (Version: 0.991)
QuickTime (Version: 7.74.80.86)
Racket v5.3 (i386) (Version: 5.3)
Realtek High Definition Audio Driver (Version: 6.0.1.6543)
Scan (Version: 13.0.0.0)
Shop for HP Supplies (Version: 13.0)
SimCity™ (Version: 1.0.0.0)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.9 (Version: 6.9.106)
SmartWebPrinting (Version: 130.0.373.000)
SolutionCenter (Version: 130.0.373.000)
Source SDK
Speccy (Version: 1.23)
Status (Version: 130.0.373.000)
Steam (Version: 1.0.0.0)
SteelSeries Engine (Version: 2.6.2591.39524)
SugarSync Manager (Version: 1.9.49.86082)
Synaptics Pointing Device Driver (Version: 15.3.38.0)
Team Fortress 2
TeamSpeak 3 Client (Version: 3.0.13.1)
The Sims™ 3 (Version: 1.42.130)
The Sims™ 3 High-End Loft Stuff (Version: 3.0.38)
The Sims™ 3 Late Night (Version: 6.5.1)
The Weather Network
Thomas Was Alone
Toolbox (Version: 130.0.648.000)
Torchlight II
TrayApp (Version: 130.0.376.000)
Ubisoft Game Launcher (Version: 1.0.0.0)
Update for Microsoft .NET Framework 4.5 (KB2750147) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805221) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805226) (Version: 1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
UserGuide (Version: 1.0.0.6)
VeriFace (Version: 4.0.1.1230)
VLC media player 2.1.0 (Version: 2.1.0)
WD Drive Utilities (Version: 1.0.0)
WD Security (Version: 1.0.0)
WD SmartWare (Version: 1.5.4)
WebReg (Version: 130.0.132.017)
Windows Driver Package - Lenovo (ACPIVPC) System  (12/15/2011 7.1.0.1) (Version: 12/15/2011 7.1.0.1)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
Worms Armageddon
 
========================= Memory info: ===================================
 
Percentage of memory in use: 50%
Total physical RAM: 8094.36 MB
Available physical RAM: 3979.72 MB
Total Pagefile: 16186.89 MB
Available Pagefile: 11225.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3955.39 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows7_OS) (Fixed) (Total:420.56 GB) (Free:104.69 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25.47 GB) (Free:20.85 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\NUMBERONE
 
Administrator            ASPNET                   Guest                    
Quinlan Lee              UpdatusUser              
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 Anshad Edavana

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Posted 05 November 2013 - 01:17 PM

Hi
 

Out of the three crash dumps, two of them are "Driver Verifier" enabled ?. Is this intentional ?.

 

Please follow the below steps.

 

:step1: Disable "Driver Verifier".

 

1. Open an elevated command prompt.

 

    http://www.bleepingcomputer.com/tutorials/windows-elevated-command-prompt/

 

2. Type Verifier /reset and press Enter key. Reboot the system when completed.

 

:step2: Uninstall Bitdefender.

 

The only crash dump which is not generated by "Verifier" shows "Bitdefender" is playing a role in the crashes. It' kernel mode driver bdfwfpf.sys is the one responcible for that crash.

fffff880`0ae35838  fffff880`045b1a9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
 bdfwfpf+0xca9a

1. First uninstall "Bitdefender" from "Control Panel --> Programs".

 

2. Now download and run the cleaning tool for your version from the below link.

 

   http://www.bitdefender.com/files/KnowledgeBase/file/BitDefender_Uninstall_Tool.exe

 

   Press the "Uninstall" button and all the leftovers will be removed. It is necessary otherwise the remnants may cause issues.

 

   

 

3. We highly recommends "Microsoft Security  Essentials" as the main AV as it is less problematic from a BSOD perspective. It is also free !.

 

    http://www.microsoft.com/en-in/download/details.aspx?id=5201

 

:step3:  Clean system interior.

 

Your CPU clearly seems to be overheating. Although it is not running on max temperature, system may experience freeze , hang or blue screens. Cleaning the system interior and reapplying the CPU thermal compound will increase your system's life.

CPU
Intel Core i7 3610QM @ 2.30GHz: 68 °C
Ivy Bridge 22nm Technology

Unlike a desktop , cleaning interior of a Laptop is difficult and require some experience. Only do it yourself if you are confident. Otherwise ask help from a friend.

 

Dust blocked heat sink fins :

 

c01658911.jpg

 

  

After following the above steps, check how the system works. If the blue screens continues, upload the new crash dumps along with a new "Speccy" snapshot.


Edited by Anshad Edavana, 05 November 2013 - 01:23 PM.


#5 AccidentsHappen

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Posted 05 November 2013 - 01:49 PM

Is the MSE safe? In other words, compared to bitdefender, can it prevent viruses just as well? 



#6 Anshad Edavana

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Posted 05 November 2013 - 02:02 PM

Hi

 

MSE will give you basic protection but it can be combined with "Malwarebytes free" for strong protection.

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

Run a full system scan with both of them at regular intervals and you will get good protection against malwares for free. If you need a commercial AV, i suggest "Kaspersky antivirus" (not "Internet Security"). However, keep MSE at least until the BSOD issue is resolved. 

 

BTW, you should solve the over heating issue as soon as possible. Otherwise it can slowly kill core system components one by one.



#7 AccidentsHappen

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Posted 05 November 2013 - 06:19 PM

I opened up my laptop and theres barely any dust

 

 

I have a lenovo Y580.

 

Any thoughts as to what can be causing the overheating? (I already have a fan cooling it too).

 

 

Thanks!



#8 Anshad Edavana

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Posted 06 November 2013 - 03:54 AM

Hi

 

It could be the dried up CPU thermal compound which is causing the over heat. Please remove old thermal compound completely and reapply a good quality one like "Arctic Silver" .

 

Here is a sample video guide :

 

 

http://www.ebay.com/itm/Arctic-Silver-5-3-5g-gram-Thermal-Paste-Grease-20-uses-/390343907573


Edited by Anshad Edavana, 06 November 2013 - 03:55 AM.





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