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Black screen after updating to windows 8.1


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#1 tornadojack

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Posted 05 November 2013 - 07:38 AM

Hi all,

First of all, thank you in advance for your helpful advice and I apologise if this is not the correct thread to post this help request.

I suddenly comes across the black blank screen after upgrading to windows 8.1. My computer was working normally prior to this.

 

I don't know how to enter the safe mode and do not have much knowledge with computer. Microsoft had suggested entering into safe mode to fix this issue, possibly regarding the drivers. I have restart the computer numerous time and pressing F8, Esc and F12.

Unfortunately, i don't know anyone who had a working windows 8.1 to create a recovery disk from. 

I have tried to insert the windows 8 disk that came in with the computer but unable to enter the boot selection

Any help would be much appreciated. 

Thanks



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#2 dc3

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Posted 06 November 2013 - 11:03 AM

Because Windows 8 boot so quickly entering Safe Mode by using the F8 key isn't possible, this has to be done with Windows 8 running.

 

In order to boot from the disk you may need to go into the BIOS and change the boot order making the CD/DVD-ROM the first device in the boot order, and the hdd the second device.

 

Please post the make and model of this computer.


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#3 tornadojack

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Posted 06 November 2013 - 04:50 PM

Thanks for your reply.

I have a built in desktop with the following specs:
Intel icore i5 3470
Asrock z77 mobo
G skill 8gb ddr3
Xfx radeon hd6870 graphic card
Intel 520 series 120gb ssd

#4 dc3

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Posted 07 November 2013 - 02:01 PM

Can you boot into Windows?

 

Did you try changing the boot order in the BIOS/UEFI?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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