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BSOD - STOP 0x0000001E please help!


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7 replies to this topic

#1 phil0sophy

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Posted 05 November 2013 - 04:23 AM

This is the fourth time in two weeks that my system has thrown this error up, I am more than happy to provide any details needed, blue screen viewer shows that it is caused by tcpip.sys.

 

I am not sure what details to send so you guys can check it out but any help you can give would be very much appreciated.

 

All the best.



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#2 Anshad Edavana

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Posted 05 November 2013 - 04:46 AM

Hi

 

Please follow the below steps.
 
:step1: Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip most recent three or more dumps to a single file. Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
:step2: Publish a snapshot of your system using Speccy.
 
"Speccy" is a free tool which can list the hardware specs, temperature status, installed Windows updates, HDD SMART info etc of your system. Please read the below tutorial to know how to use "Speccy" to collect system info.
 
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 
:step3: Minitoolbox log.
 
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.


#3 phil0sophy

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Posted 05 November 2013 - 05:03 AM

Ok I cannot add 3 crash dumps as I have only just enabled paging file the other day in order to catch this blue screen in action and actually save the dump, however I do have the most recent which I will attach here.

 

 

Also here is the speccy info you want http://speccy.piriform.com/results/kGOYPB1Or1wFG1QUtpoCNCZ

 

 

And here is the minitoolbox info you want:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Justin (administrator) on 05-11-2013 at 09:52:18
Running from "C:\Users\Justin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\13J9HA5E"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/05/2013 07:57:32 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (11/05/2013 07:57:32 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (11/05/2013 07:53:19 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/04/2013 01:29:15 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (11/04/2013 01:29:15 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (11/04/2013 01:25:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/04/2013 09:38:34 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (11/04/2013 09:38:34 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (11/04/2013 09:33:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/03/2013 08:28:47 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

System errors:
=============
Error: (11/05/2013 07:52:34 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/05/2013 07:51:35 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ArcCtrl

Error: (11/05/2013 07:51:34 AM) (Source: BugCheck) (User: )
Description: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)C:\Windows\Minidump\110513-13525-01.dmp110513-13525-01

Error: (11/05/2013 07:51:33 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:29:21 AM on ?11/?5/?2013 was unexpected.

Error: (11/04/2013 01:31:46 PM) (Source: Service Control Manager) (User: )
Description: The Futuremark SystemInfo Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/04/2013 01:24:21 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/04/2013 01:23:34 PM) (Source: Service Control Manager) (User: )
Description: The AtherosSvc service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/04/2013 01:23:21 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ArcCtrl

Error: (11/04/2013 09:32:40 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/04/2013 09:31:40 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ArcCtrl

Microsoft Office Sessions:
=========================
Error: (11/05/2013 07:57:32 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (11/05/2013 07:57:32 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (11/05/2013 07:53:19 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/04/2013 01:29:15 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (11/04/2013 01:29:15 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (11/04/2013 01:25:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/04/2013 09:38:34 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (11/04/2013 09:38:34 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (11/04/2013 09:33:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/03/2013 08:28:47 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

CodeIntegrity Errors:
===================================
  Date: 2013-10-17 00:47:10.505
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 00:47:10.470
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 00:47:10.410
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 00:47:10.375
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 00:47:10.325
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 00:47:10.280
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 00:47:10.240
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 00:47:10.160
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 00:47:10.080
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 00:47:10.045
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

3DMark Vantage (Version: 1.1.0)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.14.1.0)
Battlelog Web Plugins (Version: 2.3.0)
BitRaider Web Client (Version: 1.1.8.1)
Bluetooth Win7 Suite (64) (Version: 7.2.0.65)
CCleaner (Version: 4.00)
Cook, Serve, Delicious! Demo
Corsair Link (Version: 2.4.4948)
Corsair Link™ USB Dongle (Driver Removal)
Costume Quest (Version: 2.0.0.20)
CPUID HWMonitor 1.22
CrystalDiskMark 3.0.2f (Version: 3.0.2f)
Dual-Core Optimizer (Version: 1.1.4.0169)
ESN Sonar (Version: 0.70.4)
EVGA Precision X 4.1.0 (Version: 4.1.0)
ExtractNow
Futuremark SystemInfo (Version: 4.22.211)
Game Dev Tycoon version 1.3.4 (Version: 1.3.4)
Geeks3D.com FurMark 1.9.2
GeForce Experience NvStream Client Components (Version: 1.6.28)
Google Chrome (Version: 30.0.1599.101)
Google Update Helper (Version: 1.3.21.165)
HD Tune Pro 5.50
Hotline Miami
Intel® Management Engine Components (Version: 7.1.21.1124)
Intel® Network Connections 16.5.2.0 (Version: 16.5.2.0)
Intel® Rapid Storage Technology enterprise (Version: 3.6.0.1086)
Intel® Update Manager (Version: 1.6.3.70)
Intel® SSD Toolbox (Version: 3.1.9.400)
K-Lite Codec Pack 9.8.0 (Full) (Version: 9.8.0)
Lagarith Lossless Codec (1.3.27)
Mac Blu-ray Player (Version: 2.8.8.1277)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft Security Client (Version: 4.3.0219.0)
Microsoft Security Essentials (Version: 4.3.219.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Xbox 360 Accessories 1.2 (Version: 1.20.146.0)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
MSI Afterburner 2.3.1 (Version: 2.3.1)
MSVCRT Redists (Version: 1.0)
NVIDIA 3D Vision Controller Driver 331.65 (Version: 331.65)
NVIDIA 3D Vision Driver 331.65 (Version: 331.65)
NVIDIA Control Panel 331.65 (Version: 331.65)
NVIDIA GeForce Experience 1.7 (Version: 1.7)
NVIDIA Graphics Driver 331.65 (Version: 331.65)
NVIDIA HD Audio Driver 1.3.26.4 (Version: 1.3.26.4)
NVIDIA Install Application (Version: 2.1002.140.952)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA ShadowPlay 9.3.16 (Version: 9.3.16)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3165)
NVIDIA Update 9.3.16 (Version: 9.3.16)
NVIDIA Update Components (Version: 9.3.16)
NVIDIA Virtual Audio 1.2.9 (Version: 1.2.9)
OCCT 4.4.0 (Version: 4.4.0)
OpenAL
Origin (Version: 9.1.15.109)
PDF Settings CS6 (Version: 11.0)
PerformanceTest v8.0 (Version: 8.0.1025.0)
Rapture3D 2.4.8 Game
Realtek High Definition Audio Driver (Version: 6.0.1.6873)
Rising Storm/Red Orchestra 2 Multiplayer
RivaTuner Statistics Server 5.0.1 (Version: 5.0.1)
SHIELD Streaming (Version: 1.6.34)
Software Update 2.1.0.186 (Version: 2.1.0.186)
Source SDK Base 2007
Steam (Version: 1.0.0.0)
SUPERAntiSpyware (Version: 5.6.1034)
System Requirements Lab for Intel (Version: 4.5.15.0)
TechPowerUp GPU-Z
The Witcher 2: Assassins of Kings Enhanced Edition
Unigine Valley Benchmark version 1.0 (Version: 1.0)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 4.5 (KB2750147) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805221) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805226) (Version: 1)
Uplay (Version: 3.0)
Vista Services Optimizer (Version: 2.0.288)
VLC media player 2.1.0 (Version: 2.1.0)
WinDirStat 1.1.2
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
x264vfw - H.264/MPEG-4 AVC codec (remove only)
x264vfw - H.264/MPEG-4 AVC codec for x64 (remove only)
X64 Debuggers And Tools (Version: 8.59.25584)

========================= Memory info: ===================================

Percentage of memory in use: 8%
Total physical RAM: 32708.43 MB
Available physical RAM: 30011.57 MB
Total Pagefile: 33506.61 MB
Available Pagefile: 30569.29 MB
Total Virtual: 4095.88 MB
Available Virtual: 3955.83 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:223.23 GB) (Free:53.83 GB) NTFS
3 Drive e: () (Fixed) (Total:1863.01 GB) (Free:1574.6 GB) NTFS
4 Drive f: () (Fixed) (Total:1863.01 GB) (Free:1692.01 GB) NTFS

========================= Users: ========================================

User accounts for \\JUSTIN-PC

Administrator            ASPNET                   Guest                   
Justin                   UpdatusUser             

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

Attached Files


Edited by phil0sophy, 05 November 2013 - 05:06 AM.


#4 Anshad Edavana

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Posted 05 November 2013 - 06:25 AM

Hi

 

The only crash dump you provided shows Bugcheck 1E which blames "Intel storage Controller driver" as the reason behind the crashes.

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys ( iaStorA+64024 )

Before updating that driver or doing any other troubleshooting step, you should disable overclocking first. 

Core 0
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 52 °C
Thread 1
APIC ID: 0
Thread 2
APIC ID: 1
Core 1
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 45 °C
Thread 1
APIC ID: 2
Thread 2
APIC ID: 3
Core 2
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 45 °C
Thread 1
APIC ID: 4
Thread 2
APIC ID: 5
Core 3
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 59 °C
Thread 1
APIC ID: 6
Thread 2
APIC ID: 7
Core 4
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 47 °C
Thread 1
APIC ID: 8
Thread 2
APIC ID: 9
Core 5
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 50 °C
Thread 1
APIC ID: 10
Thread 2
APIC ID: 11

It is normal for an overclocked system to throw blue screens which may look like caused by third party drivers. So please disable overclocking and any voltage tweaking of CPU and RAM at least as a test. Otherwise we won't know if OC is the issue here. Resetting the system BIOS is also highly recommended .

 

http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm

 

Check and report how the system works in default BIOS values. If the issue remains, upload the new crash dumps along with a new "Speccy" snapshot.


Edited by Anshad Edavana, 05 November 2013 - 06:27 AM.


#5 phil0sophy

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Posted 05 November 2013 - 08:18 AM

Hi

 

The only crash dump you provided shows Bugcheck 1E which blames "Intel storage Controller driver" as the reason behind the crashes.

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys ( iaStorA+64024 )

Before updating that driver or doing any other troubleshooting step, you should disable overclocking first. 

Core 0
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 52 °C
Thread 1
APIC ID: 0
Thread 2
APIC ID: 1
Core 1
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 45 °C
Thread 1
APIC ID: 2
Thread 2
APIC ID: 3
Core 2
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 45 °C
Thread 1
APIC ID: 4
Thread 2
APIC ID: 5
Core 3
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 59 °C
Thread 1
APIC ID: 6
Thread 2
APIC ID: 7
Core 4
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 47 °C
Thread 1
APIC ID: 8
Thread 2
APIC ID: 9
Core 5
Core Speed: 4600.0 MHz
Multiplier: x 46.0
Bus Speed: 100.0 MHz
Rated Bus Speed: 3200.0 MHz
Temperature: 50 °C
Thread 1
APIC ID: 10
Thread 2
APIC ID: 11

It is normal for an overclocked system to throw blue screens which may look like caused by third party drivers. So please disable overclocking and any voltage tweaking of CPU and RAM at least as a test. Otherwise we won't know if OC is the issue here. Resetting the system BIOS is also highly recommended .

 

http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm

 

Check and report how the system works in default BIOS values. If the issue remains, upload the new crash dumps along with a new "Speccy" snapshot.

 

There is no real way for me to replicate the blue screen and it happens infrequently (every few days) and at random times and not after any particular action has taken place, the PC could be on for hours and it still not blue screen.

 

However I will take my OC off and see if it still has a BSOD and if it does I will do as you say, I did noticed in blue screen viewer that it has listed tcpip.sys as a probable cause yet the .dmp file I sent you said iastora, why would they say different things as the probable cause?


Edited by phil0sophy, 05 November 2013 - 08:19 AM.


#6 Anshad Edavana

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Posted 05 November 2013 - 09:17 AM

Hi

 

If the OC is unstable, it is normal for a system to suddenly crash and record info about the process that is currently executing. If we inspect that crash dump, it will simply blame whatever driver is on top of the call stack as the reason. That is why we need to disable OC for testing. If the system crashes even without OC, the dump will give us the right info.

 

BTW, if your main purpose is gaming, overclocking your high power CPU is not going to give you a single FPS boost. None of the games are capable of utilizing even half the power of what your CPU offers. OC will benefit in some cases like CAD work , Video tendering etc as these programs are tied to the CPU clock speed.

 

Also you should uninstall Dual-Core Optimizer from the system as it is meant for 'Windows XP". 



#7 phil0sophy

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Posted 06 November 2013 - 04:20 AM

Hi

 

If the OC is unstable, it is normal for a system to suddenly crash and record info about the process that is currently executing. If we inspect that crash dump, it will simply blame whatever driver is on top of the call stack as the reason. That is why we need to disable OC for testing. If the system crashes even without OC, the dump will give us the right info.

 

BTW, if your main purpose is gaming, overclocking your high power CPU is not going to give you a single FPS boost. None of the games are capable of utilizing even half the power of what your CPU offers. OC will benefit in some cases like CAD work , Video tendering etc as these programs are tied to the CPU clock speed.

 

Also you should uninstall Dual-Core Optimizer from the system as it is meant for 'Windows XP". 

 

Hi there I have found out what the issue was, last night I had another blue screen and when I looked at the dump it was a completely separate .sys file causing the issue, so after I basically ran verifier and restarted, once that happened immediately blue screened showing my Nvidia drivers as the cause.

 

I reinstalled my NVidia drivers and once again ran verifier and no more blue screen :-).

 

Thank you for your help on the matter though, it seems as if that driver was causing the BSOD after all.



#8 Anshad Edavana

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Posted 06 November 2013 - 04:23 AM

Thanks for updating. Let us hope you won't face the BSOD again  :thumbup2: .






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