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Windows 7 boots up to black screen after Ctrl-Alt-del


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#1 rtkach

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Posted 04 November 2013 - 05:41 PM

After booting up a Windows 7 computer, I get to the Ctrl-Alt-Del screen.  If I Ctrl-Alt-Del to enter the pasword, It goes to a black screen.  If I don't hit Ctrl-Alt-Del, it will go to a black screen after a few moments.  If after that I hit Ctrl-Alt-Del on the black screen, it brings up the Ctrl-Alt_del screen, but without the Ctrl-Alt-Del.  It will then go black.

 

I have run Windows Defender Offline, and it found nothing.

 

I tried  to go to an earlier restore point, but it fails to retore.  It will not go into any safe mode.

 

Please help

 

-Rod-



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#2 dc3

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Posted 05 November 2013 - 10:09 AM

Can you access the Advance Boot Options?  This is where you have the choice for Safe Mode.

 

If you can, try using the Repair Your Computer option.


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#3 rtkach

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Posted 05 November 2013 - 11:11 AM

I have tried the repair option.  I get the message that repair could not detect a problem.

 

I also went to the command prompt in advanced options, ran Notepad, clicked Open to see the directory structure.  What I found was Syetem C:, which said empty when I clicked on it.  It also had OS D:, which had what should have been on C:,  such as Program Files, Users and Windows folders.

 

What should I try next?

 

-Rod-



#4 rtkach

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Posted 07 November 2013 - 04:43 PM

I ran Kasperkey's offline virus checker and it found nothing. 

 

I was hoping to run Msconfig.exe to disable the non-Microsoft services and start-up items.  However, when I tried to run Msconfig as administrator, I get a error that says "The specified service does not exist as an installed service".  Is there any way to run Msconfig from the Recovery Options command prompt window?  Is there something else to run that will give me the same results?

 

-Rod-



#5 Adam Pollard

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Posted 07 November 2013 - 05:00 PM

Drive letters are often different when using recovery mode. It is quite normal for what you are used to being the C drive being given the letter D instead. You could try running chkdsk, but I expect it won't help and you are faced with a reinstall.



#6 rtkach

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Posted 07 November 2013 - 05:27 PM

Yes, it wad D drive.  I was able to run chkdsk /f /r.  That ran without errors.  I was hoping to find a way to stop services and startup applications from running so I could re-enable them one by one to figure out what is causing this problem.

 

-Rod-



#7 Adam Pollard

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Posted 07 November 2013 - 05:32 PM

Yes, it wad D drive.  I was able to run chkdsk /f /r.  That ran without errors.  I was hoping to find a way to stop services and startup applications from running so I could re-enable them one by one to figure out what is causing this problem.

 

-Rod-

While this is theoretically possible using offline registry editing, it would definitely be easier, and probably be quicker and more likely to succeed by doing a reinstall.

(saying this with two laptops currently updating after reinstalls, one from black screen of death, the other from a host of unsigned drivers, non functioning services etc)

 

Cheers, Adam


Edited by Adam Pollard, 07 November 2013 - 05:32 PM.


#8 dc3

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Posted 07 November 2013 - 05:34 PM

Type in msconfig in the search box, when it appears above the search box right click on it and choose run as administrator.

 

What you are describing is a Clean Boot, use the instructions below to do this.

 

 

How to perform a clean boot
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
(1)  Click on the Start orb startorb_zps06e1f985.png, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
msconfig2_zps2e854ee3.png
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
Cleanboot_zps3b042516.png
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Restart.
 
Caution:  By disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
cleanboot16_zps67072642.png
 
If the problem does not reoccur after the reboot continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found, run the System Configuration Utility, then click on the check box to clear the item.
 
To open the System Configuration Utility:
 
(1) Click on the Start orb startorb_zps06e1f985.png.
 
(2)  Click on Control Panel
 
(3)  Click on Administrative Tools.  
 
(4)  Double click on System Configuration.
 
If the Service or Startup item is identified please include it in your next post. 
 
When you are finished, click on the General tab in System Configuration, then click on Normal Startup, click on OK, then restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 dc3

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Posted 07 November 2013 - 05:36 PM

 

Yes, it wad D drive.  I was able to run chkdsk /f /r.  That ran without errors.  I was hoping to find a way to stop services and startup applications from running so I could re-enable them one by one to figure out what is causing this problem.

 

-Rod-

While this is theoretically possible using offline registry editing, it would definitely be easier, and probably be quicker and more likely to succeed by doing a reinstall.

(saying this with two laptops currently updating after reinstalls, one from black screen of death, the other from a host of unsigned drivers, non functioning services etc)

 

Cheers, Adam

 

 

A reinstall is a last ditch option.  The computer will lose all of the data which was added since the last installation of the operating system.  There are other avenues of approach to be tried before giving up and doing a fresh installation.  


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Adam Pollard

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Posted 07 November 2013 - 05:49 PM

I tried  to go to an earlier restore point, but it fails to retore.  It will not go into any safe mode.

 

Please help

 

-Rod-

 

Thought this made it pretty terminal IMHO. If he can't get into safe mode, I doubt a clean boot will help (does msconfig even run from recovery mode?)



#11 rtkach

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Posted 07 November 2013 - 05:58 PM

Adam-

 

You are right.  I can't even boot into safe mode, let alone normal windows.  If nothing can be done in recovery mode (the only way I can get a command prompt), I will probably reinstall tomorrow.

 

-Rod-



#12 dc3

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Posted 07 November 2013 - 06:01 PM

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automaticially run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 rtkach

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Posted 08 November 2013 - 11:35 AM

Ii was able to get to the Repair Options menu with the HP Recovery Disk.  I tried all options, none fixed the problem.  Was in the Command Prompt oprion to try to run msconfg.  Couldn't get that to work.

 

This morning I tried to repair using a Windows 7 install disk.  It does not find any errors to repair.

 

Thanks for all the help.  I will reset it back to factory image with HP Recovery Disks.

 

-Rod-



#14 cinkidlv

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Posted 12 November 2015 - 07:50 PM

A special thanks to Arachibutyrophobia for the nice write-up regarding the Win 7 repair.   I have shared this thread with my team, noting the example of a job well done.    Thank you.






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