I have a HP Envy Ultrabook 4-1015dx that I am trying to fix, Intel 2nd Gen Core i3, 4GB RAM, 500GB Hardrive.
Last week when the user turned on the laptop it froze and then they restarted it, and the BSOD came up. I've read around and attempted to fix this myself but most solutions involve accessing the laptop.
STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF88001490768, 0xFFFFF88001492768, 0xFFFFF88002F6A778, 0xFFFFF88002F69FDO )
iaStor.sys- Address FFFFF88001492768 base at FFFFF88001449000, DateStamp 4ed5a567
When I turn on the laptop, it goes straight to the Windows Error Recovery screen. I can Launch Startup repair or Start Windows Normally. If I Start Windows Normally the windows loading screen comes up normally for about 5 seconds then a flash of the BSOD, and then it reverts back to the Windows Error Recovery Screen. If I choose Launch Startup Repair, it says Windows is loading files and then the windows loading screen, then the BSOD comes up. Any Variation of Safe Mode begins to load and then the BSOD comes up. Last known configuration yields the same results as starting windows normally. So I can't actually access the computer.
So I tried just doing a re install of Windows 7 Home Premium from a USB flash drive. One option says there is no drive to install windows on and to find a driver. The other option says I have to boot windows normally then choose am upgrade option. So I think I can't re install windows either?