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iastor.sys BSOD on Laptop


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#1 LonzBera

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Posted 03 November 2013 - 07:14 PM

Hi  :hello:

 

I have a HP Envy Ultrabook 4-1015dx that I am trying to fix, Intel 2nd Gen Core i3, 4GB RAM, 500GB Hardrive.

 

Last week when the user turned on the laptop it froze and then they restarted it, and the BSOD came up. I've read around and attempted to fix this myself but most solutions involve accessing the laptop. 

 

Technical information:

STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF88001490768, 0xFFFFF88001492768, 0xFFFFF88002F6A778, 0xFFFFF88002F69FDO )

 

iaStor.sys- Address FFFFF88001492768 base at FFFFF88001449000, DateStamp 4ed5a567

 

When I turn on the laptop, it goes straight to the Windows Error Recovery screen. I can Launch Startup repair or Start Windows Normally. If I Start Windows Normally the windows loading screen comes up normally for about 5 seconds then a flash of the BSOD, and then it reverts back to the Windows Error Recovery Screen. If I choose Launch Startup Repair, it says Windows is loading files and then the windows loading screen, then the BSOD comes up. Any Variation of Safe Mode begins to load and then the BSOD comes up. Last known configuration yields the same results as starting windows normally. So I can't actually access the computer.

 

So I tried just doing a re install of Windows 7 Home Premium from a USB flash drive. One option says there is no drive to install windows on and to find a driver. The other option says I have to boot windows normally then choose am upgrade option. So I think I can't re install windows either?



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#2 cryptodan

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Posted 03 November 2013 - 07:19 PM

Can you get a liveCD of Ubuntu and see if you can backup the users personal data like their documents, music, images, and other things?

Also what happened prior to this?

Edited by cryptodan, 03 November 2013 - 07:20 PM.


#3 LonzBera

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Posted 03 November 2013 - 08:57 PM

Yes I will try that now. 

 

From what I've been told, it was working normally up until that day, first time with BSOD. I was there when it happened, he was just using the laptop and then it froze, restarted it, and the BSOD happened. Laptop is only a year old exactly this month.

 

*edit* Tried to copy files, got an input/output error. Used same Ubuntu USB & external hard drive on my laptop, everything worked. Sign that hard drive is done?


Edited by LonzBera, 03 November 2013 - 10:21 PM.


#4 LonzBera

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Posted 06 November 2013 - 09:47 AM

Bump, anyone have an idea?

#5 Anshad Edavana

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Posted 06 November 2013 - 10:06 AM

Hi

 

Please run a hardware diagnostic first.

 

1. Press Esc during power on to bring startup menu.

 

2. Press F2 (or the key displayed on the menu) to start diagnosing HDD ,RAM etc.

 

If all the tests are passed, you can restore OS (if you prefer) by pressing F11 from startup menu.



#6 cryptodan

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Posted 06 November 2013 - 10:45 AM

Also what kind of hard drive do you have?

I had replied, because you had edited a previous post, and did not get any update notifications to this post.

#7 LonzBera

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Posted 06 November 2013 - 11:36 PM

Anshad Edavana: Currently running a hard disk test, will report what happens.

 

 

Cryptodan: From the HP website all I got was, 

 

  • 500GB 5400RPM hard drive with HP Protect Smart Hard Drive Protection
  • Hard drive acceleration cache (32GB solid-state drive cache) with Intel Smart Response Technology

I think when I go to BIOS to select a device to boot from it displays the actual manufacturer. Will do that once the hard disk test finishes.



#8 LonzBera

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Posted 07 November 2013 - 02:24 AM

Anshad Edavana: Hard Disk Test passed, 

 

Hard Disk SMART Check: PASSED

Hard Disk Short DST: PASSED

Hard Disk Optimized DST: NOT AVAILABLE

Hard Disk Long DST: PASSED

 

Memory Test also passed.

 

 

 

 

 

Cryptodan: 

 

The hard drive's are:

1. ATA 500GB Hitachi HTS545050A7E380

2. ATA 32GB Samsung MZMPC032HBCD-000H1



#9 cryptodan

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Posted 07 November 2013 - 06:28 AM

Can you boot in safe mode with using f8 just after BIOS Post Screen?

#10 LonzBera

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Posted 07 November 2013 - 11:24 AM

No, any attempt to access the computer itself causes the BSOD.

#11 cryptodan

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Posted 07 November 2013 - 05:22 PM

Then I would assume that either your motherboard has died or your hard drive as died.

Have you tried doing a system recovery to see if that solves the issue, and what happened prior to this?

#12 LonzBera

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Posted 07 November 2013 - 10:50 PM

Yes that's what I am thinking too.

 

Well the option to go into the system recovery/repair/other items causes it to get the BSOD too.

 

What do you mean by what happened prior to this? As in how was the computer behaving or if there were any problems or signs?



#13 cryptodan

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Posted 08 November 2013 - 06:41 AM

Yes like was the lap top dropped, was anything spilled on it, were you infected with malware?




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