There were continual pop ups and various video adds starting on my wife's pc. Most of them said Arcade Safari somewhere in the ads. I removed arcade safari from her pc and then ran MBAM full scan. MBAM found nothing but then I noticed that the firewall in McAfee was off and would not restart. My wife called McAfee and they ran a remote check of some kind and said thet the Windows firewall was missing and there was a virus that was preventing McAfee firewall from starting. They want $$$ to remove the virus remotely. I asked what the name of virus is and was told it is Zero Access Trojan. They also said I would be unable to remove it myself even if they emailed the instructions to me! I am hoping you all can help us!
The pc is a Dell Studio XPS running Windows 7. Thanks for looking in. Really appreciate what you folks do!