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Infected by malware programs like snap.do #2


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3 replies to this topic

#1 axm149

axm149

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Posted 03 November 2013 - 07:35 AM

Hello, here's the result of the DDS scan:

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.7601.17514  BrowserJavaVersion: 10.45.2
Run by Ale at 20:30:20 on 2013-10-28
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.39.1040.18.2047.1232 [GMT 1:00]
.
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\PROGRA~1\AVG\AVG2014\avgrsx.exe
C:\Program Files\AVG\AVG2014\avgcsrvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\AVG\AVG2014\avgidsagent.exe
C:\Program Files\AVG\AVG2014\avgwdsvc.exe
C:\Program Files\AVG\AVG2014\avgnsx.exe
C:\Program Files\AVG\AVG2014\avgemcx.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\AVG\AVG2014\avgui.exe
C:\Windows\System32\spool\drivers\w32x86\3\CNAP2LAK.EXE
C:\Program Files\Samsung\Kies\KiesTrayAgent.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Samsung\Kies\Kies.exe
C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Users\Ale\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\system32\spool\DRIVERS\W32X86\3\CNAP2RPK.EXE
C:\Windows\system32\spool\DRIVERS\W32X86\3\CNABCSWK.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuCR&co=IT&userid=a08b163a-e1bc-3bf6-c081-a665c29e5e41&searchtype=hp&installDate=25/10/2013
uSearch Bar = hxxp://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuCR&co=IT&userid=a08b163a-e1bc-3bf6-c081-a665c29e5e41&searchtype=ds&q={searchTerms}&installDate=25/10/2013
uSearch Page = hxxp://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuCR&co=IT&userid=a08b163a-e1bc-3bf6-c081-a665c29e5e41&searchtype=ds&q={searchTerms}&installDate=25/10/2013
uSearchAssistant = hxxp://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuCR&co=IT&userid=a08b163a-e1bc-3bf6-c081-a665c29e5e41&searchtype=ds&q={searchTerms}&installDate=25/10/2013
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
uRun: [KiesPreload] c:\program files\samsung\kies\Kies.exe /preload
uRun: [] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [AVG_UI] "c:\program files\avg\avg2014\avgui.exe" /TRAYONLY
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [CNAP2 Launcher] c:\windows\system32\spool\drivers\w32x86\3\CNAP2LAK.EXE
mRun: [KiesTrayAgent] c:\program files\samsung\kies\KiesTrayAgent.exe
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\ale\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\ale\appdata\roaming\dropbox\bin\Dropbox.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&sporta in Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: I&nvia a OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{59E952BE-4FD2-4F24-9AA8-EEEAF80B110B} : DHCPNameServer = 192.168.1.1 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\ale\appdata\roaming\mozilla\firefox\profiles\1opr0s27.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: keyword.URL - hxxp://it.search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=617686&p=
FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: c:\users\ale\appdata\local\sky italia\sky go player\npPlayerPlugin.dll
FF - plugin: c:\windows\system32\adobe\director\np32dsw_1204144.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_85.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-9-2 145720]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-9-2 223032]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2013-8-20 102200]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2013-9-8 27448]
R1 Avgdiskx;AVG Disk Driver;c:\windows\system32\drivers\avgdiskx.sys [2013-9-25 120632]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-9-2 209208]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-9-10 22840]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2013-9-2 176952]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2013-8-1 193848]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2013-3-29 219136]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2014\avgidsagent.exe [2013-10-3 3538480]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2014\avgwdsvc.exe [2013-9-25 301152]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW73.sys [2013-2-14 79872]
R3 RTL8167;Driver Realtek 8167 NT;c:\windows\system32\drivers\Rt86win7.sys [2009-6-10 139776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-4-24 161384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\drivers\ssudbus.sys [2013-9-25 84248]
S3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2011-1-28 62464]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2011-1-28 15872]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\drivers\ssudmdm.sys [2013-9-25 181912]
S3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\Synth3dVsc.sys [2011-1-28 77184]
S3 terminpt;Microsoft Remote Desktop Input Driver;c:\windows\system32\drivers\terminpt.sys [2011-1-28 25600]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-1-28 52224]
S3 TsUsbGD;%TsUsbGD.DeviceDesc.Generic%;c:\windows\system32\drivers\TsUsbGD.sys [2011-1-28 27264]
S3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys [2011-1-28 112640]
.
=============== Created Last 30 ================
.
2013-10-27 00:41:18 -------- d-----w- C:\AdwCleaner
2013-10-26 18:51:47 -------- d-----w- c:\users\ale\appdata\roaming\Malwarebytes
2013-10-26 18:51:35 -------- d-----w- c:\programdata\Malwarebytes
2013-10-26 18:51:34 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-10-26 18:51:34 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-10-25 21:35:22 -------- d-----w- c:\program files\Uninstaller
2013-10-23 13:10:45 -------- d-----w- c:\programdata\Oracle
2013-10-23 13:10:30 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-10-03 22:09:28 -------- d-----w- c:\program files\Preparazione di verifiche
2013-10-03 22:04:16 -------- d-----w- c:\users\ale\appdata\roaming\AVG2014
2013-10-03 22:00:38 -------- d-----w- c:\programdata\AVG2014
2013-10-03 21:57:54 -------- d-----w- c:\users\ale\appdata\local\Avg2014
.
==================== Find3M  ====================
.
2013-09-25 18:57:14 120632 ----a-w- c:\windows\system32\drivers\avgdiskx.sys
2013-09-10 20:11:44 22840 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys
2013-09-08 20:12:16 27448 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
2013-09-05 03:51:57 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-09-05 03:51:56 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-09-02 08:39:32 176952 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2013-09-02 08:28:06 145720 ----a-w- c:\windows\system32\drivers\avgidshx.sys
2013-09-02 08:28:04 209208 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2013-09-02 08:28:00 223032 ----a-w- c:\windows\system32\drivers\avglogx.sys
2013-08-01 14:08:52 193848 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2003-03-21 10:45:22 250544 ----a-w- c:\program files\common files\keyhelp.ocx
.
============= FINISH: 20:30:57,64 ===============
 


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Gender:Male
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Posted 03 November 2013 - 08:19 AM


Hello axm149

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 08 November 2013 - 12:49 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
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  • Gender:Male
  • Location:Puerto rico
  • Local time:01:50 AM

Posted 12 November 2013 - 09:07 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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