Hi. I did read the regs (thank you Bleepin Madman) but as I cannot start my computer at this time I am unable to create a DDS log. Sorry!
About two nights ago, I got the PRISM virus (ransomware). Just popped up while I was playing Guild Wars 2.
Learned a bit about it and tried to repair. I had two user accounts on my machine and the other one still worked, so I tried running AVG to scan the computer. AVG found nothing unusual. Logging on to my main account brought up PRISM virus screen again.
Various sources online told me to boot in safe mode as a next step. Pressing F8 to enter safe mode (I have Windows Vista and an ASUS P6T Deluxe motherboard) would cause the computer to whirr, spin up, etc but never actually start. If I didn't try to enter safe mode the computer WOULD start.
I found something online that showed me how to enter safe mode without pressing F8 --basically I went into msconfig and pressed the boot tab to enable safe boot at all times. I'm kicking myself for not seeing where this might go...
Now whenever I turn my machine on it automatically tried to boot in safe mode -- and never starts. Oh, it whirrs, spins up, spins down, whatever, but never really enters safe mode. In fact, my screen never activates at all -- it has power but looks like it would if the computer was off.
I tried putting the Vista disc in the optical drive, no dice. Unplugging the cable to the internet, no dice. Nothing.
I think I hosed myself with that move. [EDIT: shortly after I did this, I read that the Prism virus can "interfere" with a computer's ability to start in Safe Mode. My fear is that the virus won't let the computer boot in safe mode, and I have told the computer to ONLY boot in safe mode, which has caused a major problem.]
I tried Bleepin Madman's earlier advice (thanks again Bleepin) and did this [Edit: I believe this is HitmanPro Kickstart] http://www.bleepingcomputer.com/virus-removal/remove-prism-nsa-internet-surveillance-ransomware
This did not work as the thumbnail boot drive failed to boot.
I called Microsoft Support and they told me I needed to install the latest version of Windows. Spent some time with their tech guy burning a startup disc and then if failed to start my computer. They gave up.
Can anyone suggest anything else?
Edited by Werebat, 02 November 2013 - 10:48 PM.