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Prism virus -- with a twist?


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#1 Werebat

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Posted 02 November 2013 - 08:07 PM

Hi.  I did read the regs (thank you Bleepin Madman) but as I cannot start my computer at this time I am unable to create a DDS log.  Sorry!

 

About two nights ago, I got the PRISM virus (ransomware).  Just popped up while I was playing Guild Wars 2.

 

Learned a bit about it and tried to repair.  I had two user accounts on my machine and the other one still worked, so I tried running AVG to scan the computer.  AVG found nothing unusual.  Logging on to my main account brought up PRISM virus screen again.

 

Various sources online told me to boot in safe mode as a next step.  Pressing F8 to enter safe mode (I have Windows Vista and an ASUS P6T Deluxe motherboard) would cause the computer to whirr, spin up, etc but never actually start.  If I didn't try to enter safe mode the computer WOULD start.

 

I found something online that showed me how to enter safe mode without pressing F8 --basically I went into msconfig and pressed the boot tab to enable safe boot at all times.  I'm kicking myself for not seeing where this might go...

 

Now whenever I turn my machine on it automatically tried to boot in safe mode -- and never starts.  Oh, it whirrs, spins up, spins down, whatever, but never really enters safe mode.  In fact, my screen never activates at all -- it has power but looks like it would if the computer was off.

 

I tried putting the Vista disc in the optical drive, no dice.  Unplugging the cable to the internet, no dice.  Nothing.

 

I think I hosed myself with that move.  [EDIT: shortly after I did this, I read that the Prism virus can "interfere" with a computer's ability to start in Safe Mode.  My fear is that the virus won't let the computer boot in safe mode, and I have told the computer to ONLY boot in safe mode, which has caused a major problem.]

 

I tried Bleepin Madman's earlier advice (thanks again Bleepin) and did this [Edit: I believe this is HitmanPro Kickstart] http://www.bleepingcomputer.com/virus-removal/remove-prism-nsa-internet-surveillance-ransomware

 

This did not work as the thumbnail boot drive failed to boot.

 

I called Microsoft Support and they told me I needed to install the latest version of Windows.  Spent some time with their tech guy burning a startup disc and then if failed to start my computer.  They gave up.

 

Can anyone suggest anything else?


Edited by Werebat, 02 November 2013 - 10:48 PM.


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#2 Werebat

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Posted 02 November 2013 - 08:56 PM

OK, just an update/clarification here -- what happens when I try to boot up is that the computer makes its usual spinning noise, lights and fans go on.  I do NOT hear any beeping.

 

Nothing ever comes on to the monitor though (it is an Acer H243H).  If I turn it(the monitor) off and then on again it starts up as usual, gives its opening screen, and then gives a "no signal" message before turning off.

 

I have read that reseating the RAM can help with lack of signal to the monitor and may try this next.  Would be a weird coincidence if that were the problem but maybe not unheard of.

 

Again, any advice would be great.  Thanks!



#3 Werebat

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Posted 02 November 2013 - 10:28 PM

OK, another update (sorry for the bump -- I just noticed the rule against that, but feel it is important to get this out there).

 

I tried reseating all three of my RAM cards, and it didn't change anything.  I did learn how to reseat RAM cards, though, which was kind of cool.

 

Just letting people know it was tried.  Thanks!

 

IMPORTANT EDIT!!!  I was able to get my signal to monitor back by plugging it into a different port (there appear to be four suitable ones).  Now that I can see what is going on, I see my machine is indeed going through a "loop" on startup where it tries to boot up but shuts down before it gets to Windows.  I tried using the thumbnail drive to do Kickstarter but it didn't work (I WAS able to tell the machine to try, and then tell it to use option 2 as a second attempt, but that didn't work either).  I tried using the Windows 7 boot disc and that DID appear to work, but I'd rather not mess with a new Windows install without the tech to guide me and I don't want to pay for the product anyway.  Therefore, my next step will be to try burning a Kaspersky rescue disc and giving that a shot.

 

Again, any advice would be appreciated, but with luck I'll be able to tackle this on my own.  Keeping my fingers crossed,

 

   - Ron P.


Edited by Werebat, 03 November 2013 - 01:37 AM.


#4 HelpBot

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