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Error code 0x80070002 when attempting backup


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#1 Noire39

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Posted 02 November 2013 - 07:38 PM

So I bought an external harddrive the other day (WD Elements, 1 terabyte) in order to back up my computer (Dell Inspiron 1545, Windows Vista).
 
I've had this computer for years and have never been able to back it up, so I tried the other day.
 
The first time I tried to back it up it took almost two days and ended up just restarting the computer. When I checked it still said I had never backed up my computer.
 
The second time I tried it simply quit the backup and said it "couldn't find the specified files".
 
I tried it again and it gave the error code 0x80070002 but that was all the information it gave.
 
I'm wondering if it has to do with another problem I've been having for a few years now, which is that my computer will make a series of loud beeps every time it is started, restarted, or woken up from hibernation (but it is quiet from sleep mode). I had figured it was a hardware rather than a software issue though since the computer has been through a lot and has some damage to it, and the beeps are different each time instead of simply beeping, for example, seven quick times. And then it will go to the screen that goes "repair computer, start windows in safe mode, start windows normally" etc.
 
Basically, I know I need to back up my computer and would like to do so as quickly as possible...so any help is greatly appreciated.

 

EDIT: Okay so I messed up and its Windows 7 (don't know how I did that) but now I know I'm under the wrong topic, is there a chance this can be moved or should I start another one?

 

Moderator Edit: Moved from Windows Vista to a more appropriate forum.

Roger


Edited by rotor123, 03 November 2013 - 12:08 PM.


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#2 dc3

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Posted 03 November 2013 - 12:18 PM

If you are worried about losing data I would suggest backing up your data to a form or removable media, like you external hdd, CDs, DVDs, or flash drives.

 

You can right click on the start orb and choose Open Windows Explorer, then click on the C: drive.  You can ope Documents, Pictures, or other files or folders, and click and drag these to the removable media.

 

Before backing up the operating system I would suggest repairing it first.  I would suggest doing a repair installation.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automaticially run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

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#3 acerts04

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Posted 03 November 2013 - 05:39 PM

Noire39, take a look at this. Read the three scenarios, choose which one fits your exact problem that you saw. Then follow the resolution and see if it fixes your problem. Please report back!
http://support.microsoft.com/kb/979281#survey


-alex

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#4 Noire39

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Posted 04 November 2013 - 06:30 PM

@dc3

I have tried this fix in the past and it didn't help, thank you though.

 

@acerts04

I found this when I googled my problem and the symptoms weren't quite the same so I wasn't sure what I should do.

 

@both

I did, however, turn my computer over to someone who knows more about them than I do and it seems that he fixed the problem with not being able to back it up. I'm going to try restarting my computer and see if he fixed the beeping too. Thank you for your responses~

 

UPDATE: It's still beeping very loudly and sending me to the black page with all the startup options, but everything is on the external harddrive.


Edited by Noire39, 04 November 2013 - 07:05 PM.





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