Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

unable to connect to internet


  • Please log in to reply
35 replies to this topic

#1 bipper101

bipper101

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:07:34 PM

Posted 02 November 2013 - 05:22 PM

Not sure if this is the right forum, but not much else applied.

 

Anyhoo, just did a clean install of win 7 to deal with bugs and now having issues connecting wired to the network or the internet. I can connect fine wireless. Never had an issue just swapping wires and going wireless to wired. I get the error that there is no IP address, and I've tried "ipconfig/release->renew"

 

help plz :)



BC AdBot (Login to Remove)

 


#2 jgg

jgg

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:34 AM

Posted 02 November 2013 - 06:19 PM

Hi Bipper101, 

 

How does the computer connect to Internet, via DSL or Router?

 

If the machine is connected via Wireless or router, I suggest you bypass the router and connect to cable modem directly for a test. Then, please refer to the following steps to obtain IP address automatically.

 

1. Configure the connection to obtain an IP address automatically

 

a. Click "Start", input "NCPA.CPL" (without quotation marks) to Start Search bar and press "Enter".

b. Right-click the network connection and click "Properties".

 

If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

 

c. Click to highlight "Internet Protocol Version 6 (TCP/IPv6)" and click "Properties".

d. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically".

e. Click "OK".

f. Click to highlight "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties".

g. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically".

h. Click "OK".

i. Reboot the computer.

 

However, if the issue persists, please move on the next steps.

 

1. Temporarily turn off firewall on the machine and router (If it has one).

 

2. Upgrade the NIC driver.

 

3. Restart the computer to Safe Mode with Networking to check the result.

 



#3 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Members
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:10:34 PM

Posted 02 November 2013 - 10:28 PM

Go to Control Panel/Network and Sharing Center.

 

Look on the left side of the page, click Change adapter settings.

 

What does it say under Local Area Connection? If it says DISABLED, right click on the icon and choose ENABLE.

 

*this is dependent upon drivers being installed for your local area connection device.



#4 bipper101

bipper101
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:07:34 PM

Posted 03 November 2013 - 12:28 AM

Hi there, thanks for the replies.

 

Its hooked up modem-.puter. works fine wireless. I've tried all those options and its still refusing to find an IP address :(



#5 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Members
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:10:34 PM

Posted 03 November 2013 - 11:03 AM

Please answer the following questions:

 

Laptop or desktop?

 

If desktop are you using the network adapter on the motherboard or a separate network card?

 

Control Panel/Administrative Tools/Computer Managment/Device Manager on the left side of the page. Expand Network Adapters. Do you see your wired device listed? If so, does it have a yellow triangle next to it?

 

If a desktop and a separate network card, is it listed? If not, look for Other or Unknown (can't recall exactly which one it is) and see what is there.

 

Post the answers to these questions.



#6 bipper101

bipper101
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:07:34 PM

Posted 03 November 2013 - 10:11 PM

Its a desktop and I have 2 network adapters + 1 wireless showing up in the device manager. Updated drivers. Weird neither adapter will search for an IP :( How can I tell if its part of the MoBo or not?


Edited by bipper101, 03 November 2013 - 10:12 PM.


#7 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:03:34 AM

Posted 03 November 2013 - 10:27 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#8 bipper101

bipper101
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:07:34 PM

Posted 03 November 2013 - 10:34 PM

Attached File  Result.txt   21.2KB   8 downloads

 

 

there you go ty



#9 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:03:34 AM

Posted 03 November 2013 - 10:39 PM

I can see that your wired Ethernet card is connected, can you please disable it and see if you can connect, and is that full the minitoolbox?

#10 bipper101

bipper101
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:07:34 PM

Posted 03 November 2013 - 11:59 PM

I've tried with it disconnected/disabled. no go :(

 

Yes thats the full report with all the boxes checked that was asked for



#11 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:03:34 AM

Posted 04 November 2013 - 12:06 AM

Can you power cycle your modem / router?

#12 bipper101

bipper101
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:07:34 PM

Posted 04 November 2013 - 12:17 AM

um what?

 

 

nvm i googled. will try it


Edited by bipper101, 04 November 2013 - 12:19 AM.


#13 bipper101

bipper101
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:07:34 PM

Posted 04 November 2013 - 01:08 AM

no luck :(



#14 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:03:34 AM

Posted 04 November 2013 - 01:10 AM

ADW Cleaner


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Based upon the findings, we will need to move this to another forum such as Am I Infected.

Can you do the above?

Also can you try connecting in Safe Mode with Networking?

#15 bipper101

bipper101
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:07:34 PM

Posted 04 November 2013 - 01:27 AM

Yep tried connecting in safe mode with networking, still unable to get an IP. I should tell you I just did a clean win7 install and everything worked fine prior to that...well..except the issues that caused me to reload win7 to begin with...

Attached Files






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users