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BSoD Windows 7 Laptop


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25 replies to this topic

#1 vin1able

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Posted 02 November 2013 - 09:09 AM

Hello,

 

I have had multiple blue screens over the past few months. My laptop is 1 year old. They mostly occur while I am playing games such as Garry's Mod or Battlefield Bad Company 2. I have had DRIVER_IRQL_NOT_LESS_OR_EQUAL, IRQL_NOT_LESS_OR_EQUAL, UNEXPECTED_KERNEL_MODE_TRAP, PAGE_FAULT_IN_NONPAGED_AREA and MEMORY_MANAGEMENT Blue screens. As you can see I have had lots of different types and it is very frustrating. The most recent one was the UNEXPECTED_KERNEL_MODE_TRAP blue screen. I really need help with this problem.

 

Computer Specs:

- Graphics card

Nvidia GeForce 315m

- Processors

Intel core i5-2430M 2.40 GHz  ( I have a quad core )

- RAM

4GB ( 2x 2GB )

- Manufacturer

Toshiba

- Laptop name

Satellite C660-25U



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#2 Anshad Edavana

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Posted 02 November 2013 - 09:25 AM

:welcome: to the bleeping computer forum.

 

Let us start with the basics first. Since varying BSOD is generally a sign of failing memory modules, please run a stress test with free tool Memtest86+ . Please read instructions from the below tutorial for detailed info.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

As the tutorial states, you should run at least seven passes for an accurate result. It may take several hours to complete so please be patient or run the test over night. You can stop the test immediately if there are errors detected. 

 



#3 vin1able

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Posted 02 November 2013 - 09:54 AM

Thank you, I am now burning the image to a DVD. I will tell you the results when memtest has had 7 passes.



#4 vin1able

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Posted 02 November 2013 - 05:22 PM

I did the test for 3 passes. But I had almost 3000 errors. I have a photo if you want me to upload it.

#5 vin1able

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Posted 02 November 2013 - 05:25 PM

I have had exactly 3964 errors and 3 passes in 2 hours 29 minutes and 37 seconds

#6 jgg

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Posted 02 November 2013 - 06:09 PM

Hi Vin1able, with the amount of errors you are experiencing, then your memory is at fault.

 

You state that your running 2 x sticks of ram.  Please remove one of the sticks, and run memtest again, for at least 6 passes.

 

If the stick you have tested passes, with 0 errors, then remove that memory module, and test the 2nd.  It is possible that only one of your memory modules is faulty.


Edited by jgg, 02 November 2013 - 06:13 PM.


#7 jgg

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Posted 02 November 2013 - 06:12 PM

To remove the memory module, firstly remove the battery, then you will find a facia plate.  It only takes 1 screw to remove this plate.  Then you will have access to the memory modules.



#8 Anshad Edavana

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Posted 02 November 2013 - 11:01 PM

Hi

 

Please test the 2GB RAM modules one at a time and find the faulty one. 

 

Satalite C660 RAM replacement : http://www.youtube.com/watch?v=oGxjXuePNpM


Edited by Anshad Edavana, 02 November 2013 - 11:02 PM.


#9 vin1able

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Posted 03 November 2013 - 03:33 AM

Ok I looked at the video and I will test each ram stick separately now. Thanks for all the help so far. 


Edited by vin1able, 03 November 2013 - 03:47 AM.


#10 Anshad Edavana

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Posted 03 November 2013 - 03:46 AM

Hi

 

You don't need to open the laptop to remove the RAM modules. Memory can be accessed by removing a small cover at the bottom. It's easier than you thought. Just watch the below video tutorial for detailed steps.

 

 

 

Once you identified the failing module, either keep it unplugged and run the system with the good 2GB module or buy a replacement kit like the one below.

 

http://www.crucial.com/uk/upgrade/Toshiba-memory/Satellite+C660+Series/Satellite+C660-116-upgrades.html


Edited by Anshad Edavana, 03 November 2013 - 03:52 AM.


#11 vin1able

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Posted 03 November 2013 - 04:27 AM

I just found out that I only have 1 ram chip of 4gb upon opening my laptop. What should I do?

#12 Anshad Edavana

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Posted 03 November 2013 - 04:30 AM

Hi

 

Remove the RAM module from it's currently plugged socket and plug it in to the other empty socket. Now rerun Memtest86+ either until you got errors or it completes eight passes. If it shows errors, you should replace it with a compatible new module.



#13 vin1able

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Posted 03 November 2013 - 04:43 AM

Ok I switched the ram to the other socket and am now testing it with memtest.

#14 vin1able

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Posted 03 November 2013 - 05:29 AM

Could you give me a link where I could buy a second 4gb ram chip for my laptop?



#15 Anshad Edavana

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Posted 03 November 2013 - 05:58 AM

Hi

 

You can easily check and buy compatible RAM from this link : http://www.crucial.com/uk/toshiba/

 

The closest model listed is C660 23U. Since all C660 models share the same main board, modules recommended for it will work with your laptop.

 

http://www.crucial.com/store/listparts.aspx?model=Satellite%20C660-23U&Cat=RAM

 

Edit :

 

You can select US, UK, or FR by clicking the little country flag on top.


Edited by Anshad Edavana, 03 November 2013 - 06:04 AM.





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