Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows randomly hangs.


  • Please log in to reply
3 replies to this topic

#1 Makoto

Makoto

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:08:45 PM

Posted 02 November 2013 - 12:13 AM

I don't know where to start, so I'll describe the problem that recently occurs. I'm also clueless when it comes to technical stuff, so a bit of hand holding would be appreciated.

 

For about a few months now, this computer I've built has been going through "memory management" bsods. Seemingly random, sometimes during a game, sometimes from log in. The first time, I seem to have fixed it but the bsods occured after a few months, and ever since it has been happening off and on again with months in between. I finally got fed up and decided to run memtest86, and found a few dozen errors. I'm running on 2x4gb sticks, so I removed one of them and ran memtest again. No problems after a few passes, so I ran with 4gb for a while, until the new ram came. During this time, I didn't get any more bsods; rather, the screen would just freeze at random times, and I'd be forced to just hold the power button and restart. I thought this was because of the 4gb, but when the new ram came in, the hang up happened again randomly. Now I'm just confused as to whether or not it was the ram in the first place? I seemed to have stopped the bsods but now the freezes are occuring more frequently than the bsods before.

 

I've also run several scans from Malwarebyte, reran the memtest, and the memory diagnostics tool. Nothing comes up.

 

I appreciate the help.


Edited by Makoto, 02 November 2013 - 12:15 AM.


BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,483 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:45 PM

Posted 02 November 2013 - 08:52 AM

In order to obtain the best results when you run Memtest86 you should run at least seven passes.  One suggestion I agree with is to start the test before going to bed and then check the results in the morning.  You should also test each module individually.  You may think "this is going to take a long time", but you need to think about how long this has been going on.
 
Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Makoto

Makoto
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:08:45 PM

Posted 02 November 2013 - 12:31 PM

Thanks for the reply!

 

Here are the speccy results

 

http://speccy.piriform.com/results/DouklYRoGPFAuhDBCREd7cn

 

And here are this minibox results

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Jeff (administrator) on 02-11-2013 at 10:23:39
Running from "C:\Users\Jeff\Documents"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/02/2013 10:16:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/02/2013 10:14:54 AM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (11/02/2013 10:08:38 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/02/2013 10:07:36 AM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (11/01/2013 09:35:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/01/2013 09:34:26 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (11/01/2013 04:09:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/01/2013 04:07:56 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (11/01/2013 11:43:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/01/2013 11:42:20 AM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)


System errors:
=============
Error: (11/02/2013 10:15:04 AM) (Source: Service Control Manager) (User: )
Description: The PinnacleUpdate Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/02/2013 10:14:54 AM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (11/02/2013 10:07:36 AM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (11/01/2013 09:53:28 PM) (Source: Service Control Manager) (User: )
Description: The avast! Antivirus service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (11/01/2013 09:35:33 PM) (Source: Service Control Manager) (User: )
Description: The PinnacleUpdate Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/01/2013 09:34:56 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Hamachi Tunneling Engine service failed to start due to the following error:
%%1053

Error: (11/01/2013 09:34:56 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the LogMeIn Hamachi Tunneling Engine service to connect.

Error: (11/01/2013 09:34:26 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (11/01/2013 09:34:20 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:30:29 PM on ?11/?1/?2013 was unexpected.

Error: (11/01/2013 09:31:00 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!0702(24f8)


Microsoft Office Sessions:
=========================
Error: (11/02/2013 10:16:05 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/02/2013 10:14:54 AM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (11/02/2013 10:08:38 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/02/2013 10:07:36 AM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (11/01/2013 09:35:45 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/01/2013 09:34:26 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (11/01/2013 04:09:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/01/2013 04:07:56 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (11/01/2013 11:43:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/01/2013 11:42:20 AM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)


CodeIntegrity Errors:
===================================
  Date: 2012-11-18 23:08:42.242
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-11-18 23:08:42.211
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

Adobe Flash Media Encoder 2.5 (Version: 2.5)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Apple Application Support (Version: 2.3)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
Arma 2: DayZ Mod
Arma 2: Operation Arrowhead Beta
ArtMoney SE v7.39.3 (Version: 7.39)
Audacity 2.0.3 (Version: 2.0.3)
avast! Free Antivirus (Version: 9.0.2007)
Bandisoft MPEG-1 Decoder
BattlEye for OA Uninstall
Beat Hazard
Bonjour (Version: 3.0.0.10)
BOSS (Version: 2.1.1)
CCleaner (Version: 3.27)
CDisplay 1.8
Combined Community Codec Pack 2011-11-11 (Version: 2011.11.11.0)
Core Temp 1.0 RC4 (Version: 1.0)
CPUID CPU-Z 1.63.0
CPUID HWMonitor 1.21
Creation Kit
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.45.4.0316)
Desura (Version: 100.53)
Dropbox (Version: 2.4.6)
Dual-Core Optimizer (Version: 1.1.4.0169)
Dungeon Crawl Stone Soup (Version: 0.12.2)
f.lux
Fraps (remove only)
FTL: Faster Than Light
GeForce Experience NvStream Client Components (Version: 1.6.28)
Google Chrome (Version: 30.0.1599.101)
Google Update Helper (Version: 1.3.21.165)
IceChat 7.70 (Build 20101031) (Version: 7.70)
iTunes (Version: 10.7.0.21)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 15.4.3502.0922)
La-Mulana
League of Legends (Version: 1.3)
Lexmark 7300 Series
LINE (Version: 3.1.10.37)
LOLReplay (Version: 0.8.1.4)
Magic The Gathering Online  (Version: 3.4.78.342)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MechWarrior Online (Version: 1.2.0.0)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft .NET Framework 4 Extended (Version: 4.0.30320)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Security Client (Version: 4.3.0219.0)
Microsoft Security Essentials (Version: 4.3.219.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft XNA Framework Redistributable 4.0 Refresh (Version: 4.0.30901.0)
mIRC (Version: 7.27)
MotioninJoy ds3 driver version 0.6.0005 (Version: 0.6.00005)
MotioninJoy DS3 driver version 0.6.0005 (Version: 0.6.0005)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSVCRT_amd64 (Version: 15.4.2862.0708)
NiGHTS into Dreams...
Notepad++ (Version: 6.3.3)
NVIDIA 3D Vision Controller Driver 314.22 (Version: 314.22)
NVIDIA 3D Vision Driver 314.22 (Version: 314.22)
NVIDIA Control Panel 314.22 (Version: 314.22)
NVIDIA Drivers (Version: 1.10.62.40)
NVIDIA GeForce Experience 1.7 (Version: 1.7)
NVIDIA Graphics Driver 314.22 (Version: 314.22)
NVIDIA HD Audio Driver 1.3.24.2 (Version: 1.3.24.2)
NVIDIA Install Application (Version: 2.1002.140.952)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA PhysX (Version: 9.13.0604)
NVIDIA PhysX System Software 9.13.0604 (Version: 9.13.0604)
NVIDIA ShadowPlay 9.3.16 (Version: 9.3.16)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1422)
NVIDIA Update 9.3.16 (Version: 9.3.16)
NVIDIA Update Components (Version: 9.3.16)
NVIDIA Virtual Audio 1.2.9 (Version: 1.2.9)
OpenAL
OpenOffice.org 3.4.1 (Version: 3.41.9593)
Origin (Version: 9.3.1.4482)
Osmos
Pando Media Booster (Version: 2.6.0.8)
Pinnacle Game Profiler (Version: 5.0.0)
puush (Version: 1.0.0.0)
QuickTime (Version: 7.73.80.64)
Qumana (Version: 3.2.3)
Rainlendar2 (remove only)
Rainmeter (Version: 2.3.3 r1522)
Raptr
Realtek High Definition Audio Driver (Version: 6.0.1.6194)
RocketDock 1.3.5
SEGA Genesis & Mega Drive Classics
SHIELD Streaming (Version: 1.6.34)
Skype Click to Call (Version: 6.13.13771)
Skype? 6.9 (Version: 6.9.106)
Speccy (Version: 1.23)
SpeedFan (remove only)
Steam (Version: 1.0.0.0)
TweetDeck (Version: 2.1.0)
Ubisoft Game Launcher (Version: 1.0.0.0)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
XSplit (Version: 1.2.1303.0101)
Xvid Video Codec (Version: 1.3.2)
μTorrent (Version: 3.1.3)

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 8190.46 MB
Available physical RAM: 5240.13 MB
Total Pagefile: 10188.64 MB
Available Pagefile: 7125.5 MB
Total Virtual: 4095.88 MB
Available Virtual: 3963.22 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:931.41 GB) (Free:88.28 GB) NTFS

========================= Users: ========================================

User accounts for \\JEFF-PC

Administrator            Guest                    Jeff                     
UpdatusUser              

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,483 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:05:45 PM

Posted 02 November 2013 - 01:15 PM

The first thing I see is that you only have 9% free space on your C: drive, you need to free up some more space.

 

I see that you have Ccleaner installed, you should not use the registry cleaning tool.  If this is used incorrectly you can damage the registry which could result in rendering your computer inoperable.

 

Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  When the installation has finished, make sure you leave both of these checked:
 
    Update Malwarebytes' Anti-Malware
 
    Launch Malwarebytes' Anti-Malware
 
Then click on Finish.
 
3)  MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. 
 
4)  Click on perform Quick Scan, then click on the Scan button.
 
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
 
5)  The scan will now begin, this may take some time to complete so please be patient.
 
6)  When the scan is finished click on Show Results to display all objects found.
 
7)  Click OK to close the message box and continue with the removal process.
 
8)  Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
 
Make sure that every item shown in the results has a check mark in the box next to it, then click on Remove Selected.
 
9)  When removal is completed, a log will open in Notepad.
 
This log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of the log in your next post, then exit MBAM.
 
Important:  If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
 
Please copy the Malwarebytes log and paste it in your next post.
 
To locate this file right click on the Start orb and choose Open Windows Explorer, then click on C: drive.
 
When the C: drive opens click on the following:  ProgramData, Malwarebytes, Malwarebytes' Anti-Malware, Logs.  
 
If there is more than one log, choose the log with the date that you ran scan that I requested.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users