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Persistent Malware - TDL-4 or similar

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2 replies to this topic

#1 Be-the-program-baby


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  • 1 posts
  • Local time:06:55 AM

Posted 01 November 2013 - 10:11 PM

Hello BleepingComputer personnel,


My name is Devlin and I have been having many issues with my HP 6z-1000 sleekbook laptop, HP h8-1050z desktop, android Galaxy S4 phone and a multitude of peripheral devices that I use between the three.  I believe I have been the focus of a socially engineered attack whereby the assailants would have had physical access to my machines at nearly any time.  After months of reinstalls, scans, research, and nearly 100% isolation from people I have come to discover a trace of information that leads me to believe the persistent nature of my problems may be a form of the TDL-4 virus.


For the sake of full disclosure my group of suspects includes a former digital forensics expert, a criminal who bears conviction for creating and running botnets from before he was 18 (criminal record sealed) that includes breaking laws which include FCC regulations, a former google employee, active members of the crowd-sourced HP support forums, a nationally recognized major label touring artist, owners of a nationally franchised horror-con/festival, and many others from some "other various walks of life."  I personally own a recording studio and record label through which I have worked with or befriended all of the above loosely related individuals.  I mention the previous for two reasons, one, I would like you to be informed of the level of personal involvement and technological background of those close to my issue, and two, since I have other issues with some of these people, I need it to be known that I may need some of what I assume will be deleted as proof in the future for  business related matters.  I also need to repair my machines, so please with your best advice let me know how best to proceed, either here, or elsewhere.  Also understand that I will not hold you accountable for any advice, and that if I do choose to accept your services to repair my machines I do so by my own decision.


Moving on to my recurring problems, I will state the nature of what I know as fact, and some subjective information to apply context where necessary.


In the spring of this year I began to have issues with redirecting web traffic and mobile data bandwidth in excess of my normal use.  I began to perform some scans with AVG, TDSS, RogueKiller, etc.  At the advice of my forensics pal, I began to create backups using some forensic tools in the Backtrack 5 linux distribution.  At this time I believe I may have been exploited with a VMWare or other variant of VM software, though I can find no evidence until recently (with RogueKiller) that this is the case.  With this being the case, I want to be sure that when the infection is fixed that I am not only repairing it on a level of virtualization, but at the hardware level, effectively erradicating any virtual layer that may or may not be present. 


When going through various attempts at cleaning my machines I am always fine for a day or a week, after which telltale signs of infection begin to show up again.  First I begin to get slightly  strange requests by Windows update for things that are not security related like driver updates for the AMD/SATA, USB x64 filter driver, and others which when promted for further info use a "go.microsoft.com/fwdlink=xxxxxx" rather than a direct link to support.microsoft.com.  These links return results that appear to be from MS, but upon close inspection return results by way of javascript culled from the MS support page so as to appear legit.  In my vigilance over these updates I am only so effective in my defense as it seems even still my computer becomes less and less navigable.  Eventually my security certificates are revoked and I am no longer able to operate delete or rename functions in various user and windows folders, have no access to rogue user (s-15-21-xxxxxxxx) type recycle bins or folders, etc.  When this finally happens, I then begin to notice the social implications of my data loss as then some of the people aforementioned begin to discuss matters of my private life in public forums, though using as much inuendo so as not to exceed the boundaries of plausible deniability.  While that is annoying, I could live with it if they weren't also gaining access to my data and deleting files that are important to myself and my business.  At this point I then back up data and do a fresh install, after which the process begins again. 


Since I have three separate machines I would like to take them one at a time, beginning with my HP 6z-1000 sleekbook.


I have recently done a clean install and ran some tools already.  RogueKiller returned the following strange result with regard to my physical disc drive (I only have one 500gb drive installed):


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Hitachi HTS545050A7E380 SATA Disk Device +++++
--- User ---
[MBR] a7c36548cdb9e0d4e4870739a629b846
[BSP] 813f31b59113f27932c59c6351db4640 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 457647 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 937670656 | Size: 18989 Mo
3 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 976560128 | Size: 103 Mo
User = LL1 ... OK!
User != LL2 ... KO!
--- LL2 ---
[MBR] 03b0559af67ab934da19dbd08c3a1adf
[BSP] 813f31b59113f27932c59c6351db4640 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 77823 Mo
1 - [ACTIVE] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 159791104 | Size: 400 Mo

Finished : << RKreport[0]_S_11012013_040658.txt >>


When doing some searching related to this strange partitioning scheme, specifically searching for "User != LL2 ... KO!" I was met with many topics that lead me to believe this is a TDL-4 or something similar. 


I am currently running Bitdefender Internet Security with which I left the firewall enabled during the instructions provided for posting in this thread.  Lastly I provide the following DDS log at your request.  Hopefully this information will lead us to a successful cleansing of my recent computer woes...thank you in advance for your assistance in this matter.  :)


DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7601.17514
Run by Demeter at 22:04:52 on 2013-11-01
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.7648.5542 [GMT -5:00]
AV: Bitdefender Antivirus *Enabled/Updated* {9B5F5313-CAF9-DD97-C460-E778420237B4}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Bitdefender Antispyware *Enabled/Updated* {203EB2F7-ECC3-D219-FED0-DC0A39857D09}
FW: Bitdefender Firewall *Enabled* {A364D236-8096-DCCF-EF3F-4E4DBCD170CF}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Bitdefender\Bitdefender\vsserv.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Bitdefender\Bitdefender\updatesrv.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Bitdefender\Bitdefender\bdagent.exe
C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe
C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
============== Pseudo HJT Report ===============
mWinlogon: Userinit = userinit.exe
BHO: Bitdefender Wallet: {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender\Antispam32\pmbxie.dll
BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files (x86)\AMD\SteadyVideo\SteadyVideo.dll
uRun: [Bitdefender Wallet Agent] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe"
uRun: [Bitdefender Wallet Application Agent] "C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe"
mRun: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
dRun: [Bitdefender Wallet Agent] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe"
dRun: [Bitdefender Wallet] "C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard
dRun: [Bitdefender Wallet Application Agent] "C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe"
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:255
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
TCP: NameServer =
TCP: Interfaces\{2035EAEC-DBE4-48A8-9BF3-C8571B134B4A} : DHCPNameServer =
TCP: Interfaces\{2035EAEC-DBE4-48A8-9BF3-C8571B134B4A}\D697177756374703834323 : DHCPNameServer =
Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll
Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Bitdefender Wallet : {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender\pmbxie.dll
x64-BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files\AMD\SteadyVideo\SteadyVideo.dll
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [Bdagent] "C:\Program Files\Bitdefender\Bitdefender\bdagent.exe"
x64-Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll
x64-Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll
x64-SSODL: WebCheck - <orphaned>
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Demeter\AppData\Roaming\Mozilla\Firefox\Profiles\0zo2ah8z.default\
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\Program Files\Bitdefender\Bitdefender\Antispam32\npcomm.dll
FF - ExtSQL: 2013-10-17 15:03; ffpwdman@bitdefender.com; C:\Program Files\Bitdefender\Bitdefender\Antispam32\ffpwdman
============= SERVICES / DRIVERS ===============
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-12-13 82048]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-12-13 42624]
R0 amdkmpfd;AMD PCI Root Bus Lower Filter;C:\Windows\System32\drivers\amdkmpfd.sys [2012-2-2 31872]
R0 avc3;avc3;C:\Windows\System32\drivers\avc3.sys [2013-10-29 727592]
R0 gzflt;gzflt;C:\Windows\System32\drivers\gzflt.sys [2013-10-29 150256]
R1 BdfNdisf;BitDefender Firewall NDIS 6 Filter Driver;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfndisf6.sys [2013-10-29 93600]
R1 bdfwfpf;bdfwfpf;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys [2013-10-29 103504]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-11-1 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-11-1 701512]
R2 UPDATESRV;Bitdefender Desktop Update Service;C:\Program Files\Bitdefender\Bitdefender\updatesrv.exe [2013-10-29 67320]
R3 amdhub30;AMD USB 3.0 Hub Driver;C:\Windows\System32\drivers\amdhub30.sys [2011-10-26 102528]
R3 amdxhc;AMD USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\amdxhc.sys [2011-10-26 219776]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2012-2-23 95760]
R3 avchv;avchv Function Driver;C:\Windows\System32\drivers\avchv.sys [2013-10-29 261056]
R3 avckf;avckf;C:\Windows\System32\drivers\avckf.sys [2013-10-29 601360]
R3 bcbtums;Bluetooth RAM Firmware Download USB Filter;C:\Windows\System32\drivers\bcbtums.sys [2012-2-1 134696]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-11-1 25928]
R3 RSBASTOR;Realtek PCIE CardReader Driver - BA;C:\Windows\System32\drivers\RtsBaStor.sys [2013-10-29 293480]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2013-10-29 685160]
S2 HP Support Assistant Service;HP Support Assistant Service;"C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe" --> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [?]
S2 HPAuto;HP Auto;C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe [2011-2-17 682040]
S3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2013-10-29 46136]
S3 bdfwfpf_pc;bdfwfpf_pc;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf_pc.sys [2013-10-29 121928]
S3 BDSandBox;BDSandBox;C:\Windows\System32\drivers\bdsandbox.sys [2013-10-29 82824]
S3 BTWDPAN;Bluetooth Personal Area Network;C:\Windows\System32\drivers\btwdpan.sys [2013-10-29 89640]
S3 SmbDrvAMDASF;SmbDrvAMDASF;C:\Windows\System32\drivers\Smb_driver_AMDASF.sys [2012-3-26 26384]
S3 SmbDrvIntel;SmbDrvIntel;C:\Windows\System32\drivers\Smb_driver_Intel.sys [2012-3-26 27408]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S4 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-4-12 235520]
S4 BdDesktopParental;Bitdefender Desktop Parental Control;C:\Program Files\Bitdefender\Bitdefender\bdparentalservice.exe [2013-10-29 77120]
S4 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2012-2-22 31000]
=============== Created Last 30 ================
2013-11-01 11:23:42    --------    d-----w-    C:\Program Files (x86)\sp60727
2013-11-01 11:16:53    --------    d-----w-    C:\SysinternalsSuite
2013-11-01 11:04:45    --------    d-----w-    C:\Users\Demeter\AppData\Local\CrashDumps
2013-11-01 10:55:55    --------    d-----w-    C:\ProgramData\HitmanPro
2013-11-01 09:12:35    --------    d-----w-    C:\Users\Demeter\AppData\Roaming\Malwarebytes
2013-11-01 09:12:15    --------    d-----w-    C:\ProgramData\Malwarebytes
2013-11-01 09:12:13    25928    ----a-w-    C:\Windows\System32\drivers\mbam.sys
2013-11-01 09:12:13    --------    d-----w-    C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-11-01 09:11:53    --------    d-----w-    C:\Users\Demeter\AppData\Local\Programs
2013-11-01 08:52:48    --------    d-----w-    C:\Program Files\CCleaner
2013-10-31 22:15:08    2622464    ----a-w-    C:\Windows\System32\wucltux.dll
2013-10-31 22:14:42    36864    ----a-w-    C:\Windows\System32\wuapp.exe
2013-10-31 22:14:42    186752    ----a-w-    C:\Windows\System32\wuwebv.dll
2013-10-30 11:32:38    --------    d-----w-    C:\Users\Demeter\AppData\Local\Macromedia
2013-10-30 11:29:05    --------    d-----w-    C:\Users\Demeter\AppData\Local\Adobe
2013-10-29 20:26:55    76944    ----a-w-    C:\Windows\System32\drivers\bdvedisk.sys
2013-10-29 19:54:08    576421    ----a-w-    C:\ProgramData\1383076048.bdinstall.bin
2013-10-29 19:53:15    --------    d-----w-    C:\ProgramData\BDLogging
2013-10-29 19:52:55    93600    ----a-w-    C:\Windows\System32\drivers\BdfNdisf6.sys
2013-10-29 19:52:55    82824    ----a-w-    C:\Windows\System32\drivers\bdsandbox.sys
2013-10-29 19:52:55    511328    ----a-w-    C:\Windows\capicom.dll
2013-10-29 19:52:48    727592    ----a-w-    C:\Windows\System32\drivers\avc3.sys
2013-10-29 19:52:48    601360    ----a-w-    C:\Windows\System32\drivers\avckf.sys
2013-10-29 19:52:48    261056    ----a-w-    C:\Windows\System32\drivers\avchv.sys
2013-10-29 19:51:03    --------    d-----w-    C:\Users\Demeter\AppData\Roaming\Bitdefender
2013-10-29 19:50:58    3271472    ---ha-w-    C:\bdr-bz01
2013-10-29 19:47:52    150256    ----a-w-    C:\Windows\System32\drivers\gzflt.sys
2013-10-29 19:47:52    --------    d-----w-    C:\ProgramData\Bitdefender
2013-10-29 19:47:51    389240    ----a-w-    C:\Windows\System32\drivers\trufos.sys
2013-10-29 19:47:51    --------    d-----w-    C:\Program Files\Bitdefender
2013-10-29 19:47:28    --------    d-----w-    C:\Users\Demeter\AppData\Roaming\QuickScan
2013-10-29 19:47:15    --------    d-----w-    C:\Program Files\Common Files\Bitdefender
2013-10-29 19:47:12    --------    d-----w-    C:\Program Files (x86)\Common Files\Bitdefender
2013-10-29 10:21:54    --------    d-----w-    C:\Users\Demeter\AppData\Local\Diagnostics
2013-10-29 07:19:39    --------    d-----w-    C:\Windows\ehome
2013-10-29 06:57:48    --------    d-----w-    C:\ProgramData\Synaptics
2013-10-29 06:51:02    --------    d-----w-    C:\Program Files (x86)\SymSilent
2013-10-29 06:50:44    --------    d-----w-    C:\Program Files (x86)\Microsoft
2013-10-29 06:48:50    --------    d-----w-    C:\ProgramData\Downloaded Installations
2013-10-29 06:48:15    --------    d-----w-    C:\ProgramData\Norton
2013-10-29 06:47:42    --------    d-----w-    C:\ProgramData\NortonInstaller
2013-10-29 06:43:45    --------    d-----r-    C:\Program Files\Online Services
2013-10-29 06:42:06    0    ----a-w-    C:\Windows\ativpsrm.bin
2013-10-29 06:40:52    --------    d-----w-    C:\Windows\Hewlett-Packard
2013-10-29 06:39:35    89640    ----a-w-    C:\Windows\System32\drivers\btwdpan.sys
2013-10-29 06:38:17    95544    ----a-w-    C:\Windows\System32\bcmwlcoi.dll
2013-10-29 06:36:19    536064    ----a-w-    C:\Windows\System32\drivers\stwrt64.sys
2013-10-29 06:36:19    255488    ----a-w-    C:\Windows\System32\staco64.dll
2013-10-29 06:36:18    655360    ------w-    C:\Windows\System32\stapi64.dll
2013-10-29 06:36:18    448512    ----a-w-    C:\Windows\System32\stcplx64.dll
2013-10-29 06:36:18    1977856    ----a-w-    C:\Windows\System32\stapo64.dll
2013-10-29 06:36:11    --------    d-----w-    C:\Program Files\IDT
2013-10-29 06:35:23    74344    ----a-w-    C:\Windows\System32\RtNicProp64.dll
2013-10-29 06:35:23    685160    ----a-w-    C:\Windows\System32\drivers\Rt64win7.sys
2013-10-29 06:35:23    107552    ----a-w-    C:\Windows\System32\RTNUninst64.dll
2013-10-29 06:35:20    --------    d-----w-    C:\Program Files (x86)\Realtek
2013-10-29 06:35:08    --------    d-----w-    C:\Program Files\AMD
2013-10-29 06:35:08    --------    d-----w-    C:\Program Files (x86)\AMD
2013-10-29 06:33:58    46136    ----a-w-    C:\Windows\System32\drivers\amdiox64.sys
2013-10-29 06:33:58    --------    d-----w-    C:\ProgramData\AMD
2013-10-29 06:32:54    --------    d-----w-    C:\Program Files\ATI
2013-10-29 05:42:21    --------    d-----w-    C:\Users\Demeter\AppData\Local\AMD
2013-10-29 05:42:14    --------    d-----w-    C:\Users\Demeter\AppData\Local\ATI
2013-10-29 05:41:13    --------    d-----w-    C:\Users\Demeter\AppData\Roaming\Synaptics
2013-10-29 05:39:31    --------    d-----w-    C:\Users\Demeter\AppData\Roaming\hpqlog
2013-10-29 05:39:25    --------    d-----w-    C:\Users\Demeter\AppData\Local\Hewlett-Packard
2013-10-29 05:38:56    --------    d-----w-    C:\Users\Demeter\AppData\Local\RemEngine
2013-10-29 05:38:55    --------    d-----w-    C:\Users\Demeter\AppData\Local\Hewlett-Packard_Company
2013-10-29 05:38:24    --------    d-----w-    C:\Users\Demeter\AppData\Local\VirtualStore
==================== Find3M  ====================
============= FINISH: 22:05:16.81 ===============



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Posted 06 November 2013 - 10:15 PM

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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/512647 <<< CLICK THIS LINK

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

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#3 HelpBot


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Posted 10 November 2013 - 12:40 PM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

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