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No network connectivity - WinXP Pro SP3 ; Dell Inspirion 530S; Intel 82562V-2


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22 replies to this topic

#1 hs2000

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Posted 01 November 2013 - 06:56 PM

Intel 82562V-2 10/100 Network Card.

 

It's a dual boot and when I boot into Ubuntu, the networking works fine.

 

Boot to the XP pro side and nothing.  I can enable/disable the card but when I check status is shows that it's connected and the time its been connected but it shows not packets in or out.

 

Any ideas of things I could do/try.

 

Thanks!


Edited by hamluis, 04 November 2013 - 05:53 PM.
Moved from XP to Am I Infected - Hamluis.


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#2 Wolverine 7

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Posted 01 November 2013 - 08:39 PM

Just a thought but have you tried something as simple as connect automatically in the internet options settings?(internet options,

connections,LAN,Automatically detect settings)

I know its a simple thing but its easy to overlook,my xp will do this occasionally after using my dual booting Lubuntu,no idea why.

I asked a programer why a clean system would do this and he said even

a small electrical surge could cause a setting change,so who knows.

 

If that doesnt work it might be time to repair the internet,reset the win sock etc..hopefully you dont have a viral issue messing with your settings.



#3 hamluis

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Posted 02 November 2013 - 12:53 PM

Go Start/Run...type devmgmt.msc and hit Enter.

 

Uninstall the driver for the NIC...reboot.

 

Go to Device Manager again...is there a yellow marking by the NIC item?

 

Louis



#4 hs2000

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Posted 02 November 2013 - 04:10 PM

Hi and thank you Wolverine and hamluis!

 

Wolverine: I'm pretty sure my issue is at a lower level I went ahead and tried the IE LAN setting but no luck there.

 

hamluis: I ran devmgmt and uninstalled the driver and rebooted per your instructions.  Initially, I observed the yellow marking by the nic card but after about 5 min or so, XP automatically detected the new hardware and re-installed the driver but still no connectivity.

 

Thank you for your help and suggestions -- anything else I can try?  I did re-boot into Ubuntu and verified connectivity on that side again.

 

Thanks!



#5 Wolverine 7

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Posted 02 November 2013 - 04:42 PM

Not driver or settings,

 

Reset Winsock?

 

Check dns server settings (address) in internet connections?

 

These might help if you havnt seen them

 

http://support.microsoft.com/kb/314095

http://windows.microsoft.com/en-gb/windows-vista/troubleshoot-internet-connection-problems

 

http://forums.eukhost.com/f43/faqs-about-wireless-broadband-routers-5672/#post38742



#6 cryptodan

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Posted 03 November 2013 - 07:12 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#7 hs2000

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Posted 03 November 2013 - 08:30 PM

cryptodan -

 

Thanks for your help; attached is the results.txt file.Attached File  Result.txt   17.02KB   4 downloads



#8 cryptodan

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Posted 03 November 2013 - 08:51 PM

Download and install these drivers and see if it works: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18717&lang=eng&OSVersion=Windows%20XP%20%20*&DownloadType=Drivers

#9 hs2000

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Posted 04 November 2013 - 12:42 PM

Downloaded and installed above linked drivers and that all went normally.

 

Rebooted but no change; attached is another run from minitoolbox after driver install and reboot.

 

Thank you for your help and guidance.

Attached Files



#10 cryptodan

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Posted 04 November 2013 - 05:39 PM

Please download TDSSKiller exe version to your desktop.
Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.

Click on Change Parameters and click Detect TDLFS File System.
    Click the Start Scan button.
    Do not use the computer during the scan
    If the scan completes with nothing found, click Close to exit.
    If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
    A TDSSKiller text file would be saved in Local Disk C.
    Copy and paste the contents of that file in your next reply.



#11 hs2000

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Posted 05 November 2013 - 01:30 AM

Attached File  TDSSKiller.3.0.0.16_05.11.2013_01.21.35_log.txt   136.2KB   2 downloadsTDSSKiller downloaded and run and didn't see to find anything.  Please see attached.  Thank you.



#12 K6567

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Posted 05 November 2013 - 11:22 AM

Here's an item that sometimes gets overlooked. In the property section of your network adapter are the right boxes checked. Especially CLIENT FOR MICROSOFT SERVICES.


Edited by K6567, 05 November 2013 - 11:23 AM.


#13 hs2000

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Posted 05 November 2013 - 11:49 AM

Hi K6567 - Thanks for the suggestion -- always good to verify the basics -- when I go to Network -> rt. click Properties there are 4 items -- Client for Microsoft Networking, File and Printer Sharing, QoS Packet Scheduler and Internet Protocol(TCP/IP) -- all 4 boxes are checked.

 

Thanks!



#14 cryptodan

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Posted 05 November 2013 - 05:43 PM

ADW Cleaner


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Please do the above and also do the following:

Download and use the McAfee Removal Tool to remove McAfee you do not need it as you have MSE.

#15 hs2000

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Posted 05 November 2013 - 09:12 PM

Completed actions per instructions.  Results follow:

 

# AdwCleaner v3.011 - Report created 05/11/2013 at 20:20:26
# Updated 03/11/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : monica_adm - MONICA
# Running from : C:\Documents and Settings\monica_adm\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Documents and Settings\monica_adm\Local Settings\Application Data\Conduit
Folder Deleted : C:\Documents and Settings\monica_adm\Application Data\Mozilla\Firefox\Profiles\panxfoyz.default\ConduitCommon
Folder Deleted : C:\Documents and Settings\monica_adm\Application Data\Mozilla\Firefox\Profiles\panxfoyz.default\CT2559647
Folder Deleted : C:\Documents and Settings\monica_adm\Application Data\Mozilla\Firefox\Profiles\panxfoyz.default\Extensions\{37153479-1976-43c3-a1ee-557513977b64}
File Deleted : C:\Documents and Settings\monica_adm\Application Data\Mozilla\Firefox\Profiles\panxfoyz.default\searchplugins\Conduit.xml
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\IMsiDe1egate.Application.1
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2559647
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{23B0AE65-17D2-4491-98E5-B1AA6228DDA2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{58E64AEE-516A-4DFC-AC38-31C50E8AF0F1}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{8867AC9B-4426-44A2-A693-C95850D3405C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{16FE2505-F2A0-4782-B035-AF0E5188C02C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{2AF08E71-3657-462F-898C-F7E791948F94}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{56965DCF-718F-4148-BECF-5A2B466F4556}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6F99D2AE-5C90-43C2-A2FE-81DBE512E2FC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7225F6C9-CF64-4D6D-AE8A-169779FD7B4D}
Key Deleted : HKLM\Software\iWon
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v8.0.6001.18702
 
 
-\\ Mozilla Firefox v10.0.1 (en-US)
 
[ File : C:\Documents and Settings\mikela\Application Data\Mozilla\Firefox\Profiles\ug6y11zv.default\prefs.js ]
 
 
[ File : C:\Documents and Settings\monica_adm\Application Data\Mozilla\Firefox\Profiles\0nc5ye1t.default\prefs.js ]
 
 
[ File : C:\Documents and Settings\monica_adm\Application Data\Mozilla\Firefox\Profiles\panxfoyz.default\prefs.js ]
 
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Line Deleted : user_pref("CT2559647.HomepageBeforeUnload", "hxxp://search.conduit.com/?ctid=CT2559647&SearchSource=13");
Line Deleted : user_pref("CT2559647.Initialize", true);
Line Deleted : user_pref("CT2559647.InitializeCommonPrefs", true);
Line Deleted : user_pref("CT2559647.InstallationAndCookieDataSentCount", 3);
Line Deleted : user_pref("CT2559647.InstallationType", "Unknown");
Line Deleted : user_pref("CT2559647.InstalledDate", "Fri Sep 16 2011 10:56:13 GMT-0400 (Eastern Daylight Time)");
Line Deleted : user_pref("CT2559647.IsAlertDBUpdated", true);
Line Deleted : user_pref("CT2559647.IsGrouping", false);
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Line Deleted : user_pref("CT2559647.IsMulticommunity", false);
Line Deleted : user_pref("CT2559647.IsOpenThankYouPage", true);
Line Deleted : user_pref("CT2559647.IsOpenUninstallPage", true);
Line Deleted : user_pref("CT2559647.IsProtectorsInit", true);
Line Deleted : user_pref("CT2559647.LanguagePackLastCheckTime", "Sun Dec 25 2011 17:20:11 GMT-0500 (Eastern Standard Time)");
Line Deleted : user_pref("CT2559647.LanguagePackReloadIntervalMM", 1440);
Line Deleted : user_pref("CT2559647.LanguagePackServiceUrl", "hxxp://translation.users.conduit.com/Translation.ashx");
Line Deleted : user_pref("CT2559647.LastLogin_3.6.0.10", "Sat Sep 24 2011 07:20:11 GMT-0400 (Eastern Daylight Time)");
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Line Deleted : user_pref("CT2559647.SearchInNewTabServiceUrl", "hxxp://newtab.conduit-hosting.com/newtab/?ctid=EB_TOOLBAR_ID");
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Line Deleted : user_pref("CT2559647.SearchProtectorEnabled", true);
Line Deleted : user_pref("CT2559647.SearchProtectorToolbarDisabled", false);
Line Deleted : user_pref("CT2559647.ServiceMapLastCheckTime", "Sun Dec 25 2011 17:19:55 GMT-0500 (Eastern Standard Time)");
Line Deleted : user_pref("CT2559647.SettingsLastCheckTime", "Sun Dec 25 2011 21:19:08 GMT-0500 (Eastern Standard Time)");
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Line Deleted : user_pref("CT2559647.initDone", true);
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Line Deleted : user_pref("CT2559647.myStuffEnabled", true);
Line Deleted : user_pref("CT2559647.myStuffPublihserMinWidth", 400);
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Line Deleted : user_pref("CT2559647.myStuffServiceIntervalMM", 1440);
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Line Deleted : user_pref("CommunityToolbar.ETag.hxxp://translation.toolbar.conduit-services.com/?locale=en", "\"1d81252562c31be757300e4205a85371\"");
Line Deleted : user_pref("CommunityToolbar.LatestLibsPath", "file:///C:\\Documents and Settings\\monicab\\Application Data\\Mozilla\\Firefox\\Profiles\\panxfoyz.default\\conduitCommon\\modules\\3.8.1.0");
Line Deleted : user_pref("CommunityToolbar.LatestToolbarVersionInstalled", "3.8.1.0");
Line Deleted : user_pref("CommunityToolbar.SearchFromAddressBarSavedUrl", "");
Line Deleted : user_pref("CommunityToolbar.ToolbarsList", "CT2559647");
Line Deleted : user_pref("CommunityToolbar.ToolbarsList2", "CT2559647");
Line Deleted : user_pref("CommunityToolbar.ToolbarsList4", "CT2559647");
Line Deleted : user_pref("CommunityToolbar.globalUserId", "78d91020-e71f-4a07-a994-ab0157a0694f");
Line Deleted : user_pref("CommunityToolbar.isAlertUrlAddedToFeedItemTable", true);
Line Deleted : user_pref("CommunityToolbar.isClickActionAddedToFeedItemTable", true);
Line Deleted : user_pref("CommunityToolbar.keywordURLSelectedCTID", "CT2559647");
Line Deleted : user_pref("CommunityToolbar.notifications.alertDialogsGetterLastCheckTime", "Wed Dec 21 2011 22:25:17 GMT-0500 (Eastern Standard Time)");
Line Deleted : user_pref("CommunityToolbar.notifications.alertEnabled", true);
Line Deleted : user_pref("CommunityToolbar.notifications.alertInfoInterval", 1440);
Line Deleted : user_pref("CommunityToolbar.notifications.alertInfoLastCheckTime", "Sun Dec 25 2011 17:19:59 GMT-0500 (Eastern Standard Time)");
Line Deleted : user_pref("CommunityToolbar.notifications.clientsServerUrl", "hxxp://alert.client.conduit.com");
Line Deleted : user_pref("CommunityToolbar.notifications.firstTimeAlertShown", true);
Line Deleted : user_pref("CommunityToolbar.notifications.locale", "en");
Line Deleted : user_pref("CommunityToolbar.notifications.loginIntervalMin", 1440);
Line Deleted : user_pref("CommunityToolbar.notifications.loginLastCheckTime", "Sun Dec 25 2011 17:19:51 GMT-0500 (Eastern Standard Time)");
Line Deleted : user_pref("CommunityToolbar.notifications.loginLastUpdateTime", "1313487611");
Line Deleted : user_pref("CommunityToolbar.notifications.messageShowTimeSec", 20);
Line Deleted : user_pref("CommunityToolbar.notifications.servicesServerUrl", "hxxp://alert.services.conduit.com");
Line Deleted : user_pref("CommunityToolbar.notifications.showTrayIcon", false);
Line Deleted : user_pref("CommunityToolbar.notifications.userCloseIntervalMin", 300);
Line Deleted : user_pref("CommunityToolbar.notifications.userId", "63e66a22-e7ff-4a5b-9fdc-ee5e40a42c70");
Line Deleted : user_pref("browser.search.defaultthis.engineName", "Coupons.com Customized Web Search");
Line Deleted : user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2559647&SearchSource=3&q={searchTerms}");
Line Deleted : user_pref("verizon.toolbar.verizon_search_label", "Web Search");
 
*************************
 
AdwCleaner[R0].txt - [16467 octets] - [05/11/2013 20:14:06]
AdwCleaner[R1].txt - [16468 octets] - [05/11/2013 20:16:27]
AdwCleaner[S0].txt - [16700 octets] - [05/11/2013 20:20:26]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [16761 octets] ##########
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Microsoft Windows XP x86
Ran by monica_adm on Tue 11/05/2013 at 20:33:09.31
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{4623A8C4-150D-4983-8982-68C01E7D6541}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{4E7BD74F-2B8D-469E-8CB0-AB60BB9AAE22}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{4E7BD74F-2B8D-469E-8CB0-AB60BB9AAE23}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{4E7BD74F-2B8D-469E-8CB0-AB60BB9AAE24}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4E7BD74F-2B8D-469E-8CB0-AB60BB9AAE22}
 
 
 
~~~ Files
 
Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npcouponprinter.dll"
Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npmozcouponprinter.dll"
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Program Files\couponalert_2pei"
Successfully deleted: [Folder] "C:\Program Files\coupons"
 
 
 
~~~ FireFox
 
Emptied folder: C:\Documents and Settings\monica_adm\Application Data\mozilla\firefox\profiles\panxfoyz.default\minidumps [33 files]
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 11/05/2013 at 20:41:05.10
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 






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