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BSOD 0x000000d6 ntkrnlpa.exe


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#1 ajsw_uk

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Posted 01 November 2013 - 05:29 PM

Hi everyone,

 

My first post here - thanks for appearing in Google!

 

I'm working on my mother in law's Dell Inspiron 1720, running Vista Home edition.

 

It was repeatedly BSOD'ing so after running some tests we agreed to factory restore. So I used the Dell utility and formatted the HDD and re-installed Vista.

 

Looking around the forums a Memtest86+ looked like a good idea + a cpu test. 7 passes were completed of the memtest - no errors. CPU load test (Prime95) ran successfully with no issues.

 

Driver verifier enabled to check all drivers except Microsoft. The following BSOD's have been recorded, generally triggered by the opening of SpeedFan. The last 4 (after verifier enabled) in BlueScreenView (sorry for the formatting) have been this:

 

Mini110113-06.dmp 01/11/2013 19:22:21

DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION

0x000000d6 0xb4643000 0x00000001 0x8067b731 0x00000000 ntkrnlpa.exe ntkrnlpa.exe+a9ef2

NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6000.16551 (vista_gdr.070828-1515) 32-bit ntkrnlpa.exe+a9ef2 ntkrnlpa.exe+8fbb4 iastor.sys+38731 iastor.sys+38235 C:\Windows\Minidump\Mini110113-06.dmp 2 15 6000 139,176 01/11/2013 19:24:49

 

Two before that:

Mini110113-02.dmp 01/11/2013 13:39:01
SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION
0x000000c1 0xcbaaaf68 0x00000000 0x00000098 0x00000022 ntkrnlpa.exe ntkrnlpa.exe+d8681
NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6000.16551 (vista_gdr.070828-1515) 32-bit ntkrnlpa.exe+d8681 ntkrnlpa.exe+e1ca5 ntkrnlpa.exe+e7c54 ntkrnlpa.exe+2d5995 C:\Windows\Minidump\Mini110113-02.dmp 2 15 6000 139,176 01/11/2013 13:40:58
 
First one recorded after O/S re-install
Mini103113-01.dmp 31/10/2013 21:24:36
DRIVER_CORRUPTED_EXPOOL
0x000000c5 0xa4fc08d8 0x00000002 0x00000001 0x81ce88d9 fltmgr.sys fltmgr.sys+2685
Microsoft Filesystem Filter Manager Microsoft® Windows® Operating System Microsoft Corporation 6.0.6000.16386 (vista_rtm.061101-2205) 32-bit ntkrnlpa.exe+8fd84 ntkrnlpa.exe+e88d9 ntkrnlpa.exe+e8322 ntkrnlpa.exe+1f6059 C:\Windows\Minidump\Mini103113-01.dmp 2 15 6000 139,176 31/10/2013 21:25:55
 
Windows has been updated and I can't see any new drivers on the Dell site.
 
Would anyone out there be able to suggest the next diagnostic steps I could take?
 
Many thanks
 
 

 



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#2 cryptodan

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Posted 01 November 2013 - 05:50 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 ajsw_uk

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Posted 02 November 2013 - 03:22 AM

Thank you Cryptodan. Useful tool! here's the link:

http://speccy.piriform.com/results/FjsTFto0EgPOHDwlwA0bePd

 

Hope it helps.



#4 cryptodan

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Posted 02 November 2013 - 05:21 AM

First off please download Service Pack 2 from Windows updates, and then I will tell you more things to do.

#5 ajsw_uk

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Posted 03 November 2013 - 03:05 AM

Short update,

Having some issues installing SP1. Got error 800F082F.  Keep getting failed MS updates. Slowly working through them. Not sure which updates need to be installed before SP1.

Will let you know once both SP's installed.

 

Thanks for your advice.



#6 ajsw_uk

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Posted 05 November 2013 - 06:12 PM

Hello,

 

Finally got SP1 and 2 installed. I had to completely re-install windows owing to some kind of issue with SP1 causing the laptop to enter into startup recovery.

All now done and with no BSOD's. Seems that all was well until...

I got the oxc004f050 vista activation error message. Obviously now I realise that the re-install of windows and SP's has caused microsoft to flag this as a non genuine installation. I will have to wait until tomorrow to contact Microsoft and see about a resolution.

 

Looks like the initial query is now resolved.

 

Thanks



#7 cryptodan

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Posted 05 November 2013 - 06:14 PM

You can call Microsoft and activate it over the phone takes less than 20 minutes to do so.

#8 ajsw_uk

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Posted 05 November 2013 - 06:24 PM

Thanks Bleepin Madman...the only reason I can't tonight is because I don't have the option to generate the activation code - the only option I get is to call Dell for support, which I may be doing tomorrow! Time will tell.

 

Unfortunately it looks like I may have spoken too soon however. I re-installed SpeedFan, which caused a BSOD on its first opening:

 

Mini110513-01.dmp 05/11/2013 23:13:09 BAD_POOL_HEADER
0x00000019 0x00000020 0xbca21300 0xbca21400 0x18200006 Ntfs.sys Ntfs.sys+9a478 NT File System Driver
Microsoft® Windows® Operating System Microsoft Corporation 6.0.6000.16386 (vista_rtm.061101-2205) 32-bit ntkrnlpa.exe+cd9bd ntkrnlpa.exe+ed184 ntkrnlpa.exe+b31b1 ntkrnlpa.exe+b3d80 C:\Windows\Minidump\Mini110513-01.dmp 2 15 6002 143,672 05/11/2013 23:14:44
 
I had planned to give this back to my MIL tomorrow - she won't be using SpeedFan I wouldn't imagine but I'd still like to find out what's going on!
 
Thanks again all,


#9 cryptodan

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Posted 05 November 2013 - 06:36 PM

The installation code is located via right clicking on My Computer > Properties > and at the very bottom of the Window that lists all your specs.

Index.jpg

Look at the very bottom where it says you have so many days left to activate.

Edited by cryptodan, 05 November 2013 - 06:38 PM.


#10 ajsw_uk

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Posted 06 November 2013 - 06:14 AM

So, I;ve just come off the phone to Microsoft - useful for a change!

Unfortunately, having followed their instructions they have concluded that the activation file is corrupt and that the installer is corrupt and not intact.

 

Other than the usual steps of slui 4 and using the windows activation tool to generate the error message 0xC004f050 they used the following commands in an administrator command prompt:

slmgr -upk

slmgr -ipk

slmgr -ipk + windows product key

 

They have advised me that the product key is valid, but not for this installation owing to the corruption above. They now recommend I re-install windows from a disk (which I have but had not used - I used the recovery partition). I can do this, but am annoyed at the waste of time I have spent (over 24 active hours) updating the laptop to SP2!

 

Any suggestions?



#11 ajsw_uk

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Posted 11 November 2013 - 02:53 PM

Cryptodan,

 

Sometimes, you just gotta pay for things!

Paid £59 for Dell to remotely fix the issue (and provide a 3 month period to fix a single follow up issue).

The remoted into the machine and did some clever trickery in a command window. I think, they replaced corrupt activation files. Unfortunately I can't be more specific as they were pretty quick - I think they copied and pasted TBH!

Still a worthwhile investment as the issue appears to have disappeared as fay as the MIL is concerned. I know that speedfan will still cause a BSOD, but she doesn't use this so it shouldn't be an issue.

 

Thanks for your support, much appreciated.






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