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Infected with Antivirus Security Pro and cannot start Windows 7 in Safe Mode


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26 replies to this topic

#1 Dinx

Dinx

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Posted 01 November 2013 - 03:59 PM

I am having the same issue posted by KellyV6726.  I have the "Antivirus security pro" virus but can't follow the fix instructions because it won't let me boot in Safe Mode of any form.   I followed the instructions from Aaflec in KellyV6726's  post and created a FRST.txt file, which I'll paste below.  Since Aaflec took Kelly's FRST file and created a fix file, I am hoping someone can do the same for me - or tell me how to do it.  (I initially posted this issue in the "Am I infected" forum, but received no replies so I'm assuming that was not the right place!) 

 

The contents of my FRST file:

 

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 31-10-2013
Ran by SYSTEM on MININT-K0HBV6E on 01-11-2013 14:12:54
Running from F:\
Windows 7 Professional (X86) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [nwiz] - nwiz.exe /install
HKLM\...\Run: [NvCplDaemon] - RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
HKLM\...\Run: [NVHotkey] - rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
HKLM\...\Run: [PDVDDXSrv] - C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe [140520 2009-06-24] (CyberLink Corp.)
HKLM\...\Run: [ccApp] - C:\Program Files\Common Files\Symantec Shared\ccApp.exe [115560 2010-06-09] (Symantec Corporation)
HKLM\...\Run: [GrooveMonitor] - C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe [30040 2009-02-26] (Microsoft Corporation)
HKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray.exe [458844 2009-06-29] (IDT, Inc.)
HKLM\...\Run: [Apoint] - C:\Program Files\DellTPad\Apoint.exe [249856 2009-06-19] (Alps Electric Co., Ltd.)
HKLM\...\Run: [DagentUI] - C:\Program Files\Altiris\Dagent\dagentui.exe [554320 2009-08-11] (Altiris, Inc.)
HKLM\...\Run: [ConnectionCenter] - C:\Program Files\Citrix\ICA Client\concentr.exe [300400 2010-03-10] (Citrix Systems, Inc.)
HKLM\...\Run: [IntelliPoint] - C:\Program Files\Microsoft IntelliPoint\ipoint.exe [1821576 2011-08-01] (Microsoft Corporation)
HKLM\...\Run: [Adobe ARM] - C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [958576 2013-04-04] (Adobe Systems Incorporated)
HKLM\...\Run: [TkBellExe] - C:\Program Files\Real\RealPlayer\Update\realsched.exe [296096 2012-11-11] (RealNetworks, Inc.)
HKLM\...\Run: [SunJavaUpdateSched] - C:\Program Files\Common Files\Java\Java Update\jusched.exe [253816 2013-03-12] (Oracle Corporation)
HKLM\...\Run: [AS2014] - C:\ProgramData\VgVW7sW6\VgVW7sW6.exe [541320 2013-10-28] ()
HKLM\...\Winlogon: [Userinit] C:\Windows\system32\userinit.exe,,C:\ProgramData\VgVW7sW6\VgVW7sW6.exe -sm,
HKU\minottid\...\Run: [msnmsgr] - C:\Program Files\Windows Live\Messenger\msnmsgr.exe [ 2012-03-08] (Microsoft Corporation)
HKU\minottid\...\Run: [swg] - C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [ 2012-04-26] (Google Inc.)
HKU\minottid\...\Run: [SugarSync] - C:\Program Files\SugarSync\SugarSyncManager.exe [ 2013-04-03] (SugarSync, Inc.)
HKU\minottid\...\Run: [HP Officejet Pro 8600 (NET)] - C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe [ 2012-10-17] (Hewlett-Packard Co.)
HKU\minottid\...\Run: [AS2014] - C:\ProgramData\VgVW7sW6\VgVW7sW6.exe [ 2013-10-28] ()
Startup: C:\Users\minottid\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk
ShortcutTarget: Dropbox.lnk ->  (No File)
Startup: C:\Users\minottid\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Monitor Ink Alerts - HP Officejet Pro 8600 (Network).lnk
ShortcutTarget: Monitor Ink Alerts - HP Officejet Pro 8600 (Network).lnk -> C:\Program Files\HP\HP Officejet Pro 8600\bin\HPStatusBL.dll (Hewlett-Packard Co.)
Startup: C:\Users\minottid\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OneNote 2007 Screen Clipper and Launcher.lnk
ShortcutTarget: OneNote 2007 Screen Clipper and Launcher.lnk -> C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (Microsoft Corporation)
Startup: C:\Users\minottid\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Picture Motion Browser Media Check Tool.lnk
ShortcutTarget: Picture Motion Browser Media Check Tool.lnk -> C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe (Sony Corporation)
 
========================== Services (Whitelisted) =================
 
S2 ccEvtMgr; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [108392 2010-06-09] (Symantec Corporation)
S2 ccSetMgr; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [108392 2010-06-09] (Symantec Corporation)
S2 dsNcService; C:\Program Files\Juniper Networks\Common Files\dsNcService.exe [691888 2012-09-19] (Juniper Networks)
S3 LiveUpdate; C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE [3093880 2010-02-17] (Symantec Corporation)
S2 NgVpnMgr; C:\Windows\system32\ngvpnmgr.exe [240816 2010-02-02] (Aventail Corporation)
S2 SmcService; C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe [1881368 2010-06-09] (Symantec Corporation)
S4 SNAC; C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE [349512 2010-06-09] (Symantec Corporation)
S2 STacSV; C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_b8f542503f95f21b\STacSV.exe [221266 2009-06-29] (IDT, Inc.)
S2 Symantec AntiVirus; C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe [1822296 2010-06-09] (Symantec Corporation)
S2 Altiris Deployment Agent; "C:\Program Files\Altiris\Dagent\dagent.exe" -load=default.dll,config.dll,autoupdate.dll [x]
 
==================== Drivers (Whitelisted) ====================
 
S3 dsNcAdpt; C:\Windows\System32\DRIVERS\dsNcAdpt.sys [26624 2012-09-19] (Juniper Networks)
S1 eeCtrl; C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys [376920 2013-08-29] (Symantec Corporation)
S3 EraserUtilRebootDrv; C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [108120 2013-08-29] (Symantec Corporation)
S3 NAVENG; C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20131010.007\NAVENG.SYS [93272 2013-09-16] (Symantec Corporation)
S3 NAVEX15; C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20131010.007\NAVEX15.SYS [1612376 2013-09-16] (Symantec Corporation)
S3 NgFilter; C:\Windows\System32\DRIVERS\ngfilter.sys [22600 2010-02-02] (Aventail Corporation)
S3 NgLog; C:\Windows\System32\DRIVERS\nglog.sys [27208 2010-02-02] (Aventail Corporation)
S3 NgVpn; C:\Windows\System32\DRIVERS\ngvpn.sys [79944 2010-02-02] (Aventail Corporation)
S3 NgWfp; C:\Windows\System32\DRIVERS\ngwfp.sys [25160 2010-02-02] (Aventail Corporation)
S3 NuidFltr; C:\Windows\System32\DRIVERS\NuidFltr.sys [21784 2011-08-01] (Microsoft Corporation)
S1 SPBBCDrv; C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys [421424 2010-06-09] (Symantec Corporation)
S1 SRTSP; C:\Windows\System32\Drivers\SRTSP.SYS [283184 2010-06-09] (Symantec Corporation)
S3 SRTSPL; C:\Windows\System32\Drivers\SRTSPL.SYS [320944 2010-06-09] (Symantec Corporation)
S1 SRTSPX; C:\Windows\System32\Drivers\SRTSPX.SYS [43696 2010-06-09] (Symantec Corporation)
S3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT.SYS [124976 2010-06-09] (Symantec Corporation)
S3 SYMREDRV; C:\Windows\System32\Drivers\SYMREDRV.SYS [26416 2009-11-13] (Symantec Corporation)
S1 SYMTDI; C:\Windows\System32\Drivers\SYMTDI.SYS [188080 2009-11-13] (Symantec Corporation)
S1 SysPlant; C:\Windows\SYSTEM32\Drivers\SysPlant.sys [97096 2010-06-09] (Symantec Corporation)
S3 Teefer2; C:\Windows\System32\DRIVERS\teefer2.sys [67472 2010-06-09] (Symantec Corporation)
S1 WPS; C:\Windows\system32\drivers\wpsdrvnt.sys [43336 2010-06-09] (Symantec Corporation)
S3 WpsHelper; C:\Windows\system32\drivers\WpsHelper.sys [174056 2012-10-02] (Symantec Corporation)
 
==================== NetSvcs (Whitelisted) ===================
 
 
==================== One Month Created Files and Folders ========
 
2013-11-01 14:12 - 2013-11-01 14:12 - 00000000 ____D C:\FRST
2013-10-28 07:40 - 2013-11-01 09:08 - 00001666 _____ C:\Users\minottid\Desktop\Antivirus Security Pro.lnk
2013-10-28 07:40 - 2013-11-01 09:08 - 00000118 _____ C:\Users\minottid\Desktop\Antivirus Security Pro support.url
2013-10-28 06:57 - 2013-10-28 07:57 - 00000000 ____D C:\ProgramData\VgVW7sW6
2013-10-28 05:44 - 2013-10-28 05:44 - 00000000 ____D C:\Users\minottid\AppData\Local\{6BF94FA4-1B31-418E-9DD6-AA6409273C5F}
2013-10-25 14:27 - 2013-10-25 14:27 - 00000000 ____D C:\Users\minottid\AppData\Local\{5F9EE7DB-CACF-4B1F-B8FD-0B5392A15D5B}
2013-10-24 15:45 - 2013-10-24 15:46 - 00000000 ____D C:\Users\minottid\AppData\Local\{6DF161CB-3B60-4457-8515-E0D7A8A89437}
2013-10-23 04:43 - 2013-10-23 04:43 - 00000000 ____D C:\Users\minottid\AppData\Local\{7E255AFF-C06B-4585-8208-DE3F52AEA33A}
2013-10-22 06:57 - 2013-10-22 06:57 - 00000000 ____D C:\Users\minottid\AppData\Local\{9D1D7036-9A5E-43E3-9EB3-0A0236D86D89}
2013-10-21 06:19 - 2013-10-21 06:19 - 00000000 ____D C:\Users\minottid\AppData\Local\{C10CAB41-E81C-4C6A-B9E5-CD096AF47186}
2013-10-20 09:07 - 2013-10-20 09:07 - 00000000 ____D C:\Users\minottid\AppData\Local\{5CAE822C-477B-411F-BC77-EBA900FB570D}
2013-10-19 05:01 - 2013-10-19 05:01 - 00000000 ____D C:\Users\minottid\AppData\Local\{A4EA719A-7261-493E-8E1C-69FDCF1F2E08}
2013-10-18 05:14 - 2013-10-18 05:14 - 00000000 ____D C:\Users\minottid\AppData\Local\{6D0F00BA-8DD0-43FD-96C6-44003F3ADA42}
2013-10-16 10:57 - 2013-10-16 10:58 - 00000000 ____D C:\Users\minottid\AppData\Local\{3AF73606-68F0-4183-A6D9-653D39AC96C3}
2013-10-15 08:14 - 2013-10-15 08:14 - 00000215 _____ C:\Users\minottid\Desktop\Google.url
2013-10-15 07:09 - 2013-10-15 07:09 - 00000000 ____D C:\Users\minottid\AppData\Local\{06FAFEB8-DF29-4CA1-868D-CF28600F67D5}
2013-10-14 10:18 - 2013-10-14 10:18 - 00000000 ____D C:\Users\minottid\AppData\Local\{17CE1764-2583-41D4-AF77-61069C5BBFE4}
2013-10-13 11:59 - 2013-10-13 11:59 - 00000000 ____D C:\Users\minottid\AppData\Local\{1952A316-0141-498A-9A86-08BE59CD6FC3}
2013-10-12 18:16 - 2013-10-12 18:16 - 00000000 ____D C:\Users\minottid\AppData\Local\{7FD512B2-1AFB-4F52-AA71-EFAA13D8BFC4}
2013-10-12 05:01 - 2013-10-12 05:01 - 00000000 ____D C:\Users\minottid\AppData\Local\{319D242A-220B-4989-BE4F-948331AE3F40}
2013-10-11 06:49 - 2013-10-11 06:49 - 00000000 ____D C:\Users\minottid\AppData\Local\{F9EBEE34-A4EC-4ADE-883A-148CC787197D}
2013-10-11 06:42 - 2013-10-11 06:42 - 331478029 _____ C:\Windows\MEMORY.DMP
2013-10-11 06:42 - 2013-10-11 06:42 - 00154184 _____ C:\Windows\Minidump\101113-52806-01.dmp
2013-10-11 06:42 - 2013-10-11 06:42 - 00000000 ____D C:\Windows\Minidump
2013-10-10 18:50 - 2013-09-22 02:29 - 12336128 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2013-10-10 18:50 - 2013-09-22 02:22 - 09739264 _____ (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2013-10-10 18:50 - 2013-09-22 02:22 - 01800704 _____ (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2013-10-10 18:50 - 2013-09-22 02:14 - 01427968 _____ (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl
2013-10-10 18:50 - 2013-09-22 02:13 - 01129472 _____ (Microsoft Corporation) C:\Windows\System32\wininet.dll
2013-10-10 18:50 - 2013-09-22 02:13 - 01104896 _____ (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2013-10-10 18:50 - 2013-09-22 02:12 - 00231936 _____ (Microsoft Corporation) C:\Windows\System32\url.dll
2013-10-10 18:50 - 2013-09-22 02:09 - 00065024 _____ (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2013-10-10 18:50 - 2013-09-22 02:08 - 00142848 _____ (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe
2013-10-10 18:50 - 2013-09-22 02:07 - 00717824 _____ (Microsoft Corporation) C:\Windows\System32\jscript.dll
2013-10-10 18:50 - 2013-09-22 02:06 - 00420864 _____ (Microsoft Corporation) C:\Windows\System32\vbscript.dll
2013-10-10 18:50 - 2013-09-22 02:05 - 00607744 _____ (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
2013-10-10 18:50 - 2013-09-22 02:03 - 02382848 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2013-10-10 18:50 - 2013-09-22 02:03 - 01796096 _____ (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2013-10-10 18:50 - 2013-09-22 02:03 - 00073216 _____ (Microsoft Corporation) C:\Windows\System32\mshtmled.dll
2013-10-10 18:50 - 2013-09-22 01:59 - 00176640 _____ (Microsoft Corporation) C:\Windows\System32\ieui.dll
2013-10-10 17:20 - 2013-09-13 16:48 - 00338944 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\afd.sys
2013-10-10 17:20 - 2013-09-07 18:07 - 01294272 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\tcpip.sys
2013-10-10 17:20 - 2013-09-07 18:03 - 00231424 _____ (Microsoft Corporation) C:\Windows\System32\mswsock.dll
2013-10-10 17:20 - 2013-08-27 17:04 - 02348544 _____ (Microsoft Corporation) C:\Windows\System32\win32k.sys
2013-10-10 17:20 - 2013-08-27 16:57 - 00434688 _____ (Microsoft Corporation) C:\Windows\System32\scavengeui.dll
2013-10-10 17:20 - 2013-08-01 03:03 - 00729024 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\dxgkrnl.sys
2013-10-10 17:20 - 2013-07-20 02:33 - 00102608 _____ (Microsoft Corporation) C:\Windows\System32\PresentationCFFRasterizerNative_v0300.dll
2013-10-10 17:20 - 2013-07-12 02:07 - 00086016 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\usbcir.sys
2013-10-10 17:20 - 2013-07-04 03:57 - 00205824 _____ (Microsoft Corporation) C:\Windows\System32\WebClnt.dll
2013-10-10 17:20 - 2013-07-04 03:51 - 00081920 _____ (Microsoft Corporation) C:\Windows\System32\davclnt.dll
2013-10-10 17:20 - 2013-07-04 03:50 - 00530432 _____ (Microsoft Corporation) C:\Windows\System32\comctl32.dll
2013-10-10 17:20 - 2013-07-04 01:48 - 00115712 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\mrxdav.sys
2013-10-10 17:20 - 2013-07-02 19:36 - 00055808 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\hidclass.sys
2013-10-10 17:20 - 2013-07-02 19:36 - 00025728 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\hidparse.sys
2013-10-10 17:20 - 2013-06-25 14:56 - 00527064 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\Wdf01000.sys
2013-10-10 17:20 - 2013-06-05 20:52 - 00026112 _____ (Microsoft Corporation) C:\Windows\System32\lpk.dll
2013-10-10 17:20 - 2013-06-05 20:51 - 00070656 _____ (Microsoft Corporation) C:\Windows\System32\fontsub.dll
2013-10-10 17:20 - 2013-06-05 20:50 - 00010240 _____ (Microsoft Corporation) C:\Windows\System32\dciman32.dll
2013-10-10 17:20 - 2013-06-05 19:01 - 00295424 _____ (Adobe Systems Incorporated) C:\Windows\System32\atmfd.dll
2013-10-10 17:20 - 2013-06-05 19:01 - 00034304 _____ (Adobe Systems) C:\Windows\System32\atmlib.dll
2013-10-10 17:19 - 2013-08-28 17:51 - 03969472 _____ (Microsoft Corporation) C:\Windows\System32\ntkrnlpa.exe
2013-10-10 17:19 - 2013-08-28 17:51 - 03914176 _____ (Microsoft Corporation) C:\Windows\System32\ntoskrnl.exe
2013-10-10 17:19 - 2013-08-28 17:50 - 01289096 _____ (Microsoft Corporation) C:\Windows\System32\ntdll.dll
2013-10-10 17:19 - 2013-08-28 17:50 - 00619520 _____ (Microsoft Corporation) C:\Windows\System32\tdh.dll
2013-10-10 17:19 - 2013-08-28 17:48 - 00640512 _____ (Microsoft Corporation) C:\Windows\System32\advapi32.dll
2013-10-10 16:36 - 2013-10-10 16:36 - 00000000 ____D C:\Users\minottid\AppData\Local\{B2E81E7F-95EA-4291-BF5C-D94423D114CC}
2013-10-09 15:25 - 2013-10-09 15:25 - 00000000 ____D C:\Users\minottid\AppData\Local\{66652DDC-3FD2-4637-8CEC-D4D002C430DC}
2013-10-08 10:08 - 2013-10-08 10:08 - 00000000 ____D C:\Users\minottid\AppData\Local\{D4CB3D5A-F86B-4349-AE29-CE33E63F67BD}
2013-10-07 05:10 - 2013-10-07 05:10 - 00000000 ____D C:\Users\minottid\AppData\Local\{70CBAF8A-B441-4175-BD3A-A834D7F72D06}
2013-10-05 09:31 - 2013-10-05 09:31 - 00000000 ____D C:\Users\minottid\AppData\Local\{1E38B88D-DCD2-44D6-BDC7-4B7DFB873CD1}
2013-10-04 06:06 - 2013-10-04 06:06 - 00000000 ____D C:\Users\minottid\AppData\Local\{81F3BC76-0869-4A72-B914-17A769313D0F}
2013-10-03 08:14 - 2013-10-03 08:14 - 00000000 ____D C:\Users\minottid\AppData\Local\{5790A5C1-E3FB-4EBB-8DE5-AA35E3F64084}
2013-10-02 17:05 - 2013-10-02 17:06 - 00000000 ____D C:\Users\minottid\AppData\Local\{33FA9F66-AE77-437D-A1CC-3A369E53A973}
 
==================== One Month Modified Files and Folders =======
 
2013-11-01 14:12 - 2013-11-01 14:12 - 00000000 ____D C:\FRST
2013-11-01 09:42 - 2010-02-17 06:16 - 00726444 _____ C:\Windows\System32\PerfStringBackup.INI
2013-11-01 09:08 - 2013-10-28 07:40 - 00001666 _____ C:\Users\minottid\Desktop\Antivirus Security Pro.lnk
2013-11-01 09:08 - 2013-10-28 07:40 - 00000118 _____ C:\Users\minottid\Desktop\Antivirus Security Pro support.url
2013-11-01 08:56 - 2009-07-13 20:34 - 00014256 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-11-01 08:56 - 2009-07-13 20:34 - 00014256 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-11-01 08:48 - 2009-07-13 20:39 - 00112040 _____ C:\Windows\setupact.log
2013-10-28 09:24 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\NDF
2013-10-28 07:57 - 2013-10-28 06:57 - 00000000 ____D C:\ProgramData\VgVW7sW6
2013-10-28 07:55 - 2010-05-29 03:45 - 00000000 ____D C:\Users\minottid\Tracing
2013-10-28 07:55 - 2010-02-17 09:09 - 01100515 _____ C:\Windows\WindowsUpdate.log
2013-10-28 05:44 - 2013-10-28 05:44 - 00000000 ____D C:\Users\minottid\AppData\Local\{6BF94FA4-1B31-418E-9DD6-AA6409273C5F}
2013-10-28 05:44 - 2012-01-10 14:55 - 00000000 ___RD C:\Users\minottid\Dropbox
2013-10-28 05:44 - 2012-01-10 14:52 - 00000000 ____D C:\Users\minottid\AppData\Roaming\Dropbox
2013-10-25 14:27 - 2013-10-25 14:27 - 00000000 ____D C:\Users\minottid\AppData\Local\{5F9EE7DB-CACF-4B1F-B8FD-0B5392A15D5B}
2013-10-24 15:47 - 2012-06-10 06:20 - 00000000 ____D C:\Users\minottid\AppData\Local\SugarSync
2013-10-24 15:46 - 2013-10-24 15:45 - 00000000 ____D C:\Users\minottid\AppData\Local\{6DF161CB-3B60-4457-8515-E0D7A8A89437}
2013-10-23 04:43 - 2013-10-23 04:43 - 00000000 ____D C:\Users\minottid\AppData\Local\{7E255AFF-C06B-4585-8208-DE3F52AEA33A}
2013-10-22 06:57 - 2013-10-22 06:57 - 00000000 ____D C:\Users\minottid\AppData\Local\{9D1D7036-9A5E-43E3-9EB3-0A0236D86D89}
2013-10-21 06:19 - 2013-10-21 06:19 - 00000000 ____D C:\Users\minottid\AppData\Local\{C10CAB41-E81C-4C6A-B9E5-CD096AF47186}
2013-10-20 09:07 - 2013-10-20 09:07 - 00000000 ____D C:\Users\minottid\AppData\Local\{5CAE822C-477B-411F-BC77-EBA900FB570D}
2013-10-19 11:33 - 2013-04-14 06:56 - 00002129 _____ C:\Users\Public\Desktop\Google Chrome.lnk
2013-10-19 05:01 - 2013-10-19 05:01 - 00000000 ____D C:\Users\minottid\AppData\Local\{A4EA719A-7261-493E-8E1C-69FDCF1F2E08}
2013-10-18 05:14 - 2013-10-18 05:14 - 00000000 ____D C:\Users\minottid\AppData\Local\{6D0F00BA-8DD0-43FD-96C6-44003F3ADA42}
2013-10-16 10:58 - 2013-10-16 10:57 - 00000000 ____D C:\Users\minottid\AppData\Local\{3AF73606-68F0-4183-A6D9-653D39AC96C3}
2013-10-15 08:14 - 2013-10-15 08:14 - 00000215 _____ C:\Users\minottid\Desktop\Google.url
2013-10-15 07:09 - 2013-10-15 07:09 - 00000000 ____D C:\Users\minottid\AppData\Local\{06FAFEB8-DF29-4CA1-868D-CF28600F67D5}
2013-10-14 10:18 - 2013-10-14 10:18 - 00000000 ____D C:\Users\minottid\AppData\Local\{17CE1764-2583-41D4-AF77-61069C5BBFE4}
2013-10-13 11:59 - 2013-10-13 11:59 - 00000000 ____D C:\Users\minottid\AppData\Local\{1952A316-0141-498A-9A86-08BE59CD6FC3}
2013-10-12 18:16 - 2013-10-12 18:16 - 00000000 ____D C:\Users\minottid\AppData\Local\{7FD512B2-1AFB-4F52-AA71-EFAA13D8BFC4}
2013-10-12 05:01 - 2013-10-12 05:01 - 00000000 ____D C:\Users\minottid\AppData\Local\{319D242A-220B-4989-BE4F-948331AE3F40}
2013-10-11 16:21 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\rescache
2013-10-11 11:19 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\Microsoft.NET
2013-10-11 06:49 - 2013-10-11 06:49 - 00000000 ____D C:\Users\minottid\AppData\Local\{F9EBEE34-A4EC-4ADE-883A-148CC787197D}
2013-10-11 06:47 - 2009-07-13 20:33 - 00412744 _____ C:\Windows\System32\FNTCACHE.DAT
2013-10-11 06:42 - 2013-10-11 06:42 - 331478029 _____ C:\Windows\MEMORY.DMP
2013-10-11 06:42 - 2013-10-11 06:42 - 00154184 _____ C:\Windows\Minidump\101113-52806-01.dmp
2013-10-11 06:42 - 2013-10-11 06:42 - 00000000 ____D C:\Windows\Minidump
2013-10-10 18:51 - 2010-02-18 04:32 - 00000000 ____D C:\ProgramData\Microsoft Help
2013-10-10 18:49 - 2013-08-15 08:59 - 00000000 ____D C:\Windows\System32\MRT
2013-10-10 18:47 - 2010-02-18 04:58 - 78106760 _____ (Microsoft Corporation) C:\Windows\System32\MRT.exe
2013-10-10 18:46 - 2010-05-29 03:32 - 00000000 ____D C:\Program Files\Microsoft Silverlight
2013-10-10 16:36 - 2013-10-10 16:36 - 00000000 ____D C:\Users\minottid\AppData\Local\{B2E81E7F-95EA-4291-BF5C-D94423D114CC}
2013-10-10 16:34 - 2010-02-17 06:18 - 00040750 _____ C:\Windows\PFRO.log
2013-10-09 15:30 - 2011-01-10 14:06 - 00000000 ____D C:\Users\minottid\AppData\Local\Google
2013-10-09 15:25 - 2013-10-09 15:25 - 00000000 ____D C:\Users\minottid\AppData\Local\{66652DDC-3FD2-4637-8CEC-D4D002C430DC}
2013-10-08 10:48 - 2012-11-30 13:19 - 00692616 _____ (Adobe Systems Incorporated) C:\Windows\System32\FlashPlayerApp.exe
2013-10-08 10:48 - 2011-12-21 19:15 - 00071048 _____ (Adobe Systems Incorporated) C:\Windows\System32\FlashPlayerCPLApp.cpl
2013-10-08 10:08 - 2013-10-08 10:08 - 00000000 ____D C:\Users\minottid\AppData\Local\{D4CB3D5A-F86B-4349-AE29-CE33E63F67BD}
2013-10-07 05:10 - 2013-10-07 05:10 - 00000000 ____D C:\Users\minottid\AppData\Local\{70CBAF8A-B441-4175-BD3A-A834D7F72D06}
2013-10-05 09:31 - 2013-10-05 09:31 - 00000000 ____D C:\Users\minottid\AppData\Local\{1E38B88D-DCD2-44D6-BDC7-4B7DFB873CD1}
2013-10-04 06:06 - 2013-10-04 06:06 - 00000000 ____D C:\Users\minottid\AppData\Local\{81F3BC76-0869-4A72-B914-17A769313D0F}
2013-10-03 08:14 - 2013-10-03 08:14 - 00000000 ____D C:\Users\minottid\AppData\Local\{5790A5C1-E3FB-4EBB-8DE5-AA35E3F64084}
2013-10-02 17:06 - 2013-10-02 17:05 - 00000000 ____D C:\Users\minottid\AppData\Local\{33FA9F66-AE77-437D-A1CC-3A369E53A973}
 
Files to move or delete:
====================
C:\Users\minottid\AppData\Roaming\skype.ini
 
 
Some content of TEMP:
====================
C:\Users\minottid\AppData\Local\Temp\2jfuweif.exe
C:\Users\minottid\AppData\Local\Temp\dsHostCheckerSetup.exe
C:\Users\minottid\AppData\Local\Temp\epiMsiBootstraper.exe
C:\Users\minottid\AppData\Local\Temp\FlashPlayerUpdate.exe
C:\Users\minottid\AppData\Local\Temp\GLF8670.tmp.exe
C:\Users\minottid\AppData\Local\Temp\globalKeyChecker.exe
C:\Users\minottid\AppData\Local\Temp\GoogleToolbarInstaller_en32_signed.exe
C:\Users\minottid\AppData\Local\Temp\HitmanPro_x64.exe
C:\Users\minottid\AppData\Local\Temp\Java.exe
C:\Users\minottid\AppData\Local\Temp\jre-6u22-windows-i586-iftw-rv.exe
C:\Users\minottid\AppData\Local\Temp\jre-7u13-windows-i586-iftw.exe
C:\Users\minottid\AppData\Local\Temp\JuniperSetupClientInstaller.exe
C:\Users\minottid\AppData\Local\Temp\Kickstarter.exe
C:\Users\minottid\AppData\Local\Temp\lowproc.exe
C:\Users\minottid\AppData\Local\Temp\MyClaroTB.exe
C:\Users\minottid\AppData\Local\Temp\nswEB8F.tmp.exe
C:\Users\minottid\AppData\Local\Temp\nsxED8B.tmp.tbMapi.dll
C:\Users\minottid\AppData\Local\Temp\rnsetup0.exe
C:\Users\minottid\AppData\Local\Temp\stubhelper.dll
C:\Users\minottid\AppData\Local\Temp\wget.exe
C:\Users\richardsonr\AppData\Local\Temp\epiMsiBootstraper.exe
 
 
==================== Known DLLs (Whitelisted) ============
 
 
==================== Bamital & volsnap Check =================
 
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
 
==================== EXE ASSOCIATION =====================
 
HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK
 
==================== Restore Points  =========================
 
 
==================== Memory info =========================== 
 
Percentage of memory in use: 32%
Total physical RAM: 2035.9 MB
Available physical RAM: 1364.05 MB
Total Pagefile: 2035.9 MB
Available Pagefile: 1392.05 MB
Total Virtual: 2047.88 MB
Available Virtual: 1938.2 MB
 
==================== Drives ================================
 
Drive c: () (Fixed) (Total:148.71 GB) (Free:111.75 GB) NTFS
Drive f: () (Removable) (Total:7.45 GB) (Free:1.92 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS ==>[System with boot components (obtained from reading drive)]
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 149 GB) (Disk ID: 74B474B4)
Partition 1: (Not Active) - (Size=251 MB) - (Type=DE)
Partition 2: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=149 GB) - (Type=07 NTFS)
 
========================================================
Disk: 1 (Size: 7 GB) (Disk ID: 00000000)
Partition 1: (Not Active) - (Size=7 GB) - (Type=0B)
 
 
LastRegBack: 2013-11-01 09:25
 
==================== End Of Log ============================


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#2 gringo_pr

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Posted 01 November 2013 - 05:20 PM


Hello Dinx

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 
HKLM\...\Run: [AS2014] - C:\ProgramData\VgVW7sW6\VgVW7sW6.exe [541320 2013-10-28] ()
HKLM\...\Winlogon: [Userinit] C:\Windows\system32\userinit.exe,,C:\ProgramData\VgVW7sW6\VgVW7sW6.exe -sm,
HKU\minottid\...\Run: [AS2014] - C:\ProgramData\VgVW7sW6\VgVW7sW6.exe [ 2013-10-28] ()
2013-10-28 07:40 - 2013-11-01 09:08 - 00001666 _____ C:\Users\minottid\Desktop\Antivirus Security Pro.lnk
2013-10-28 07:40 - 2013-11-01 09:08 - 00000118 _____ C:\Users\minottid\Desktop\Antivirus Security Pro support.url
2013-10-28 06:57 - 2013-10-28 07:57 - 00000000 ____D C:\ProgramData\VgVW7sW6
C:\Users\minottid\AppData\Roaming\skype.ini
C:\Users\minottid\AppData\Local\Temp\2jfuweif.exe
C:\Users\minottid\AppData\Local\Temp\dsHostCheckerSetup.exe
C:\Users\minottid\AppData\Local\Temp\epiMsiBootstraper.exe
C:\Users\minottid\AppData\Local\Temp\FlashPlayerUpdate.exe
C:\Users\minottid\AppData\Local\Temp\GLF8670.tmp.exe
C:\Users\minottid\AppData\Local\Temp\globalKeyChecker.exe
C:\Users\minottid\AppData\Local\Temp\GoogleToolbarInstaller_en32_signed.exe
C:\Users\minottid\AppData\Local\Temp\HitmanPro_x64.exe
C:\Users\minottid\AppData\Local\Temp\Java.exe
C:\Users\minottid\AppData\Local\Temp\jre-6u22-windows-i586-iftw-rv.exe
C:\Users\minottid\AppData\Local\Temp\jre-7u13-windows-i586-iftw.exe
C:\Users\minottid\AppData\Local\Temp\JuniperSetupClientInstaller.exe
C:\Users\minottid\AppData\Local\Temp\Kickstarter.exe
C:\Users\minottid\AppData\Local\Temp\lowproc.exe
C:\Users\minottid\AppData\Local\Temp\MyClaroTB.exe
C:\Users\minottid\AppData\Local\Temp\nswEB8F.tmp.exe
C:\Users\minottid\AppData\Local\Temp\nsxED8B.tmp.tbMapi.dll
C:\Users\minottid\AppData\Local\Temp\rnsetup0.exe
C:\Users\minottid\AppData\Local\Temp\stubhelper.dll
C:\Users\minottid\AppData\Local\Temp\wget.exe
C:\Users\richardsonr\AppData\Local\Temp\epiMsiBootstraper.exe
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Dinx

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Posted 02 November 2013 - 07:55 AM

Hi Gringo - thank you for the fix!  It ran and I was able to boot normally.  Log is below.  The first thing I tried to do was run a scan but Symantec said it was not started.  When I replied yes to Start Now? I get the following:  Failed to start the Symantec Management Client application.  Error code returned:  0x80070102.  Is there a manual way to restart?

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 31-10-2013
Ran by SYSTEM at 2013-11-02 08:36:56 Run:1
Running from F:\
Boot Mode: Recovery
 
==============================================
 
Content of fixlist:
*****************
HKLM\...\Run: [AS2014] - C:\ProgramData\VgVW7sW6\VgVW7sW6.exe [541320 2013-10-28] ()
HKLM\...\Winlogon: [Userinit] C:\Windows\system32\userinit.exe,,C:\ProgramData\VgVW7sW6\VgVW7sW6.exe -sm,
HKU\minottid\...\Run: [AS2014] - C:\ProgramData\VgVW7sW6\VgVW7sW6.exe [ 2013-10-28] ()
2013-10-28 07:40 - 2013-11-01 09:08 - 00001666 _____ C:\Users\minottid\Desktop\Antivirus Security Pro.lnk
2013-10-28 07:40 - 2013-11-01 09:08 - 00000118 _____ C:\Users\minottid\Desktop\Antivirus Security Pro support.url
2013-10-28 06:57 - 2013-10-28 07:57 - 00000000 ____D C:\ProgramData\VgVW7sW6
C:\Users\minottid\AppData\Roaming\skype.ini
C:\Users\minottid\AppData\Local\Temp\2jfuweif.exe
C:\Users\minottid\AppData\Local\Temp\dsHostCheckerSetup.exe
C:\Users\minottid\AppData\Local\Temp\epiMsiBootstraper.exe
C:\Users\minottid\AppData\Local\Temp\FlashPlayerUpdate.exe
C:\Users\minottid\AppData\Local\Temp\GLF8670.tmp.exe
C:\Users\minottid\AppData\Local\Temp\globalKeyChecker.exe
C:\Users\minottid\AppData\Local\Temp\GoogleToolbarInstaller_en32_signed.exe
C:\Users\minottid\AppData\Local\Temp\HitmanPro_x64.exe
C:\Users\minottid\AppData\Local\Temp\Java.exe
C:\Users\minottid\AppData\Local\Temp\jre-6u22-windows-i586-iftw-rv.exe
C:\Users\minottid\AppData\Local\Temp\jre-7u13-windows-i586-iftw.exe
C:\Users\minottid\AppData\Local\Temp\JuniperSetupClientInstaller.exe
C:\Users\minottid\AppData\Local\Temp\Kickstarter.exe
C:\Users\minottid\AppData\Local\Temp\lowproc.exe
C:\Users\minottid\AppData\Local\Temp\MyClaroTB.exe
C:\Users\minottid\AppData\Local\Temp\nswEB8F.tmp.exe
C:\Users\minottid\AppData\Local\Temp\nsxED8B.tmp.tbMapi.dll
C:\Users\minottid\AppData\Local\Temp\rnsetup0.exe
C:\Users\minottid\AppData\Local\Temp\stubhelper.dll
C:\Users\minottid\AppData\Local\Temp\wget.exe
C:\Users\richardsonr\AppData\Local\Temp\epiMsiBootstraper.exe
*****************
 
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\AS2014 => Value deleted successfully.
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Userinit => Value was restored successfully.
HKU\minottid\Software\Microsoft\Windows\CurrentVersion\Run\\AS2014 => Value deleted successfully.
C:\Users\minottid\Desktop\Antivirus Security Pro.lnk => Moved successfully.
C:\Users\minottid\Desktop\Antivirus Security Pro support.url => Moved successfully.
C:\ProgramData\VgVW7sW6 => Moved successfully.
C:\Users\minottid\AppData\Roaming\skype.ini => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\2jfuweif.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\dsHostCheckerSetup.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\epiMsiBootstraper.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\FlashPlayerUpdate.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\GLF8670.tmp.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\globalKeyChecker.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\GoogleToolbarInstaller_en32_signed.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\HitmanPro_x64.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\Java.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\jre-6u22-windows-i586-iftw-rv.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\jre-7u13-windows-i586-iftw.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\JuniperSetupClientInstaller.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\Kickstarter.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\lowproc.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\MyClaroTB.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\nswEB8F.tmp.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\nsxED8B.tmp.tbMapi.dll => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\rnsetup0.exe => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\stubhelper.dll => Moved successfully.
C:\Users\minottid\AppData\Local\Temp\wget.exe => Moved successfully.
C:\Users\richardsonr\AppData\Local\Temp\epiMsiBootstraper.exe => Moved successfully.
 
==== End of Fixlog ====
 

Thanks,

 

Dinx



#4 gringo_pr

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Posted 02 November 2013 - 11:34 AM



Hello Dinx

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 Dinx

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Posted 02 November 2013 - 01:07 PM

Hi Gringo.  Both of the tools ran successfully.  Output is below.  Browser starts fine, etc.  However, I still cannot start my Symantec endpoint protection.  (This is a work laptop and they manage they settings.)  Exact same error as before.  Here is the output from the two tools.  Let me know what my next step should be, if any.  I am uncomfortale not having any protection!

 

# AdwCleaner v3.010 - Report created 02/11/2013 at 13:05:46
# Updated 20/10/2013 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : MinottiD - ITIFCHF9XL1
# Running from : C:\Users\minottid\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\jZip
Folder Deleted : C:\Program Files\Claro LTD
Folder Deleted : C:\Program Files\jZip
Folder Deleted : C:\Program Files\OApps
Folder Deleted : C:\Program Files\SaveValet
Folder Deleted : C:\Users\minottid\AppData\Local\jZip
Folder Deleted : C:\Users\minottid\AppData\Local\Temp\jZip
Folder Deleted : C:\Users\minottid\AppData\LocalLow\Claro LTD
Folder Deleted : C:\Users\minottid\AppData\LocalLow\jZip
Folder Deleted : C:\Users\minottid\AppData\Roaming\Babylon
File Deleted : C:\Users\Public\Desktop\jZip.lnk
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\claro.claroappCore
Key Deleted : HKLM\SOFTWARE\Classes\claro.claroappCore.1
Key Deleted : HKLM\SOFTWARE\Classes\claro.clarodskBnd
Key Deleted : HKLM\SOFTWARE\Classes\claro.clarodskBnd.1
Key Deleted : HKLM\SOFTWARE\Classes\claro.claroHlpr
Key Deleted : HKLM\SOFTWARE\Classes\claro.claroHlpr.1
Key Deleted : HKLM\SOFTWARE\Classes\escort.escortIEPane
Key Deleted : HKLM\SOFTWARE\Classes\escort.escortIEPane.1
Key Deleted : HKLM\SOFTWARE\Classes\esrv.claroESrvc
Key Deleted : HKLM\SOFTWARE\Classes\esrv.claroESrvc.1
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{CCC3E766-7BA9-4629-AC1A-7F4B7F362E65}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{000F18F2-09EB-4A59-82B2-5AE4184C39C3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{05340575-7D2A-4266-9A84-7EEBDC476884}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97C47A30-3CFB-474B-94E3-6019A7EE0610}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9E131A93-EED7-4BEB-B015-A0ADB30B5646}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EE4FC43F-84CE-4E20-88C2-2188525B47FB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F398D871-ED00-42A8-BEAA-0209E9E59FCC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{16466D47-74A8-4928-B8B2-07CD79ABFC9F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{26D5CC0A-7A46-4D86-AF45-2EFA320B0C54}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2D13AC8F-037E-40C5-ADA6-231BA74EA2F4}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{322EDCF5-9E7D-4021-8C67-F3FFE4961A38}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3E254398-828F-4D51-A39E-3F6B6D96A12C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{442DAF0C-7EAD-48D9-ABEA-E0036470D6D5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{58EB187D-24F8-4423-BD6C-655CE4C416BD}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6BEB066C-A791-4A21-B934-7783533FE888}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A07612DF-B1DD-484F-A1C3-36CA4CE919D2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A76F97B2-2C56-456A-A29E-72741595C2E8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B19D9D96-E59C-4936-B283-8A831CDB3A53}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DC8AAABA-3F8B-4866-8B3A-D9368133A478}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E15519AE-99BE-42DD-BE60-FFC3C183F443}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A903AC15-686E-4D67-A355-86FCBE9F60DA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{CCC3E766-7BA9-4629-AC1A-7F4B7F362E65}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{000F18F2-09EB-4A59-82B2-5AE4184C39C3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{000F18F2-09EB-4A59-82B2-5AE4184C39C3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9E131A93-EED7-4BEB-B015-A0ADB30B5646}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{000F18F2-09EB-4A59-82B2-5AE4184C39C3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{9E131A93-EED7-4BEB-B015-A0ADB30B5646}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{3614D305-2DBB-4991-9297-750DD60FFC73}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{60295942-9E5F-4EE8-B785-3A655904D24F}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{9E131A93-EED7-4BEB-B015-A0ADB30B5646}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Key Deleted : HKCU\Software\Claro LTD
Key Deleted : HKCU\Software\jZip
Key Deleted : HKCU\Software\SocialBit
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\Software\Claro LTD
Key Deleted : HKLM\Software\InfoAtoms
Key Deleted : HKLM\Software\jZip
Key Deleted : HKLM\Software\systweak
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\claro
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\jZip
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v9.0.8112.16514
 
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Search Page]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Search [Default_Search_URL]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Search [SearchAssistant]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\SearchUrl [Default]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchUrl [Default]
 
-\\ Google Chrome v30.0.1599.101
 
[ File : C:\Users\minottid\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
[ File : C:\Users\minottid\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [8973 octets] - [02/11/2013 13:03:11]
AdwCleaner[S0].txt - [8205 octets] - [02/11/2013 13:05:46]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [8265 octets] ##########
_____________________________________
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.7 (10.15.2013:2)
OS: Windows 7 Professional x86
Ran by MinottiD on Sat 11/02/2013 at 13:20:55.22
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
Successfully deleted: [File] C:\Windows\Tasks\regwork.job
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\regwork"
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{005AA4EE-972E-4804-BE03-151FC8774D50}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0061B99E-89F1-4735-BCCB-2DC50BDA0191}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{008091D1-C40A-4565-BFA3-B1EDE68678A1}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{00D8F229-8CA8-4ACE-95F5-C8D53A0E8F41}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{00E5A6BB-C84F-49DC-AE7D-63B01653D053}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{016B9464-D039-4D47-919E-DF0071649452}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{021E5192-6281-4AC4-BA89-9B0FA8AB8BF9}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{02250267-B807-4344-B39E-60265E97EACB}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{028FD015-A933-446E-BEDD-AD119CF64DFE}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{03002542-4A21-4863-B78C-790979D5EC80}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{03333AD5-2230-48E4-9790-93D7D84FD98C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{03C97405-8490-4560-B8B1-0AB4A464611C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{040242C2-6DBC-4A35-A8A6-C3733BE960DB}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{044EEDD4-CD1E-4F7A-A8C8-F65B1F348EB8}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0483E184-92A7-45A7-ABBD-BA548320EAE1}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0489635F-579B-4181-94EC-F100B552EC49}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{04FF8D4D-C7E9-444F-A7DA-952B105E8A94}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{050D9D34-96FB-410A-9B9D-F19A8A1FC2C0}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{051DF347-5B73-42CB-B2A4-62E45FE6FBB3}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{05335BBD-782E-4935-9465-E691C966818E}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{05BDB4C4-C5FE-434A-8B18-7A57F12CA595}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{05CFD24D-A00D-4827-AD18-775BDE21F610}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{05D6142B-2FDE-401D-A695-C94A2F18FFC0}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{05DCB9EF-FD9D-478E-9BAA-89E1395E222D}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{060BC8A9-0D93-4D88-93E8-584F12445A1E}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{061520D2-F166-42FD-9696-9A5CC0DBE59B}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{062C6DF4-4993-4022-A214-6EF152A9C835}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{06FAFEB8-DF29-4CA1-868D-CF28600F67D5}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{071AE9AC-6680-47A0-B9DD-74A9BDC81FEC}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{076D0D50-DD9E-4310-B9CE-AD4DA9D544C4}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{079A843A-796B-48A0-96C2-9CD31594D12C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{07A68FD9-BDE3-4633-B353-49CCA51512CE}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{07D8E564-2097-4E57-9473-6DE9FE8DBF03}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0829C25E-87B4-4DE7-B99F-9EDA1DD87F9F}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{085746B9-6B1E-4B46-BB46-3C3B4F72540C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{089D7EB5-000B-4989-820B-C558221C3467}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{08A6239F-21F7-4079-AF0F-7AB8DFF519DC}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{09E71B47-E7CA-4263-BF87-6FC3C6591D0C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{09EE1AA7-EC34-444E-A129-009936EB1284}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0A08F2FA-4624-4F6C-8C9D-68DAA5EC34C7}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0A188BFC-77F4-48B6-866F-B653122F0F4D}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0A2B85CF-7C18-442B-9B97-EA31EE7AA5EF}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0A3D788B-7995-4DCD-827F-A5C3161115EC}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0A866BC2-1506-4B29-8D76-E0D747315558}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0B20BC92-D16F-4CF9-873A-E56E94C1D895}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0B854FDF-57F1-4A8D-A299-7DB7771457AC}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0C70E283-FACB-473E-BEC0-A5FD6931A21C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0C72975A-3577-4117-8E14-17444999A93C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0CCCE68B-9348-4CF5-8E6B-DB9728792643}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0D2531B5-DCA4-4683-B6A8-E6D0197941D1}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0D79343F-FD0B-4A07-A9BA-D6DB15F51EB9}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0D87486F-678A-4A58-ACC0-248DFFC38938}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0D94CFAB-397C-4673-854F-43D3922189BC}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0DA699AC-FF81-4D38-9202-B661B6C98611}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0DCF9EE7-E182-479A-8942-583A1B2FBD33}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0E58023B-7744-4B9F-86E2-868F1B170D9C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0E80EF9B-BADB-4F87-BCBD-46CCB2BD57B8}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0EA6D636-63F2-474E-A93A-65791D335BF7}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0EA76B5C-FC98-4F77-84E9-ED27F86F8943}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0EBA5E68-8CBB-41E5-8C81-A07BE8A7B561}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0F2B4C7D-C03A-4F6A-9204-F42669479CF3}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0F4715DF-8D1D-4F5A-BC90-76FCD20C655B}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0FBBD6A8-8400-47A9-9D18-A0ACE4006405}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{0FD7E74C-227C-474E-B2E7-9A62C5D38801}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{101E41E4-714B-4328-94D4-49ADC65BB358}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{104A88DA-47AC-4C8F-A0C7-1813B344DFAD}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1071D8D3-3CB8-4452-9130-38E6F674429F}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1078D87A-142C-4603-B887-4545C1059DE8}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{107F22D1-C043-44CF-BD34-1DE7A9A53EAC}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{10870E41-F5A8-4C72-BED4-9D84A4595FA0}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1091D366-C874-453E-8CBE-B83443D1FEED}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{10A20B05-C846-4422-9C69-04419ADCBAD3}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{10D16690-706C-4693-8584-69D0B411E255}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{10E0C86B-5E35-4738-A917-346529D1B736}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{11C540D8-E381-4EF6-8A65-B661BBECD388}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{11DD5AAD-AD7C-44FC-ACCE-DB720F2E9868}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{11E8A917-67FF-41F6-8CBB-7F159854593A}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{12272830-F7FE-4E6D-8683-5E2CACA70C9D}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{12851B93-AC1C-4FFA-ADF8-E1F6ED316C74}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{12E8BF7C-F0D5-465D-9BEB-2010C4DB270E}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{137A7A41-327D-4655-AC36-C2C0C51D904C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{13AFBD3D-31A7-4ADA-A03F-7BB9FF8D17E8}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{146DCC54-ECE6-478A-9ABB-D596424CCFC4}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{14E1464F-8F11-4EF0-AAC6-BE2F06632642}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{15064D18-406A-4778-9BDF-7EE0D942B459}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1516BFFC-858E-4DF3-AC51-5AD3C6CB64DE}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{155835CC-A5D2-4340-B4EB-BD4E6D5E477A}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{156C0D9D-4054-402B-BA96-4947EF512926}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{157E822A-13A8-4583-A690-C7279639B1FF}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{158ED8DC-A0F0-44F2-BB08-C39A627B7792}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1596AE95-B1F3-4A32-9D6C-F2A958F5AEC4}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{162D2176-FB1D-42C6-B29F-923F507CEE97}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{16C7D986-B84F-4884-B912-16A37FEF011A}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1709757A-6A3B-40DD-9227-64B1E4110EDE}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{176DEEC3-A1A3-4FB7-BBB9-214DC70CFC6B}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{17BF788F-9957-4097-AA11-188A8FF784B0}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{17CE1764-2583-41D4-AF77-61069C5BBFE4}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{187EA9FC-96DB-4B5F-B025-0CDB7D468296}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{18817F25-C7D2-4632-A056-FD7A6E09C57C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{18CC6E3D-4180-44BD-8A5C-20F576AD762E}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{195046FF-AAC0-4144-B6D6-557556784D2A}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1952A316-0141-498A-9A86-08BE59CD6FC3}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{19679D77-E038-4511-8A27-940F5D3E5CB8}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{19794690-89F7-4B34-8A63-C9CAEABC498D}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{199871F4-078A-41D8-BB74-78AEB45A35B5}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{19B3D25D-4BA0-4943-8ADA-49F0A225E7B8}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1A1E4DC2-7851-4ACD-A631-4F84525FEAFF}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1A52D091-4966-47C8-AD66-B67594A17EE0}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1A6F6DBB-9E03-47FB-B643-1F159B3C5F95}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1B287E1A-F95E-4305-B925-858776FAB438}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{1B518203-A49F-4A32-A266-A055C471B625}
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Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E5910403-7245-47DF-B3CD-523B40F6C543}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E6F69CCF-D522-42E7-A7E3-EC7D11667777}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E705778D-B841-480C-A7B6-1F825E404040}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E705FE43-B88D-4CBF-AA19-0AC864AA6A80}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E76CFA2F-3791-42C2-AA4A-65B0FD9392F7}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E82B55E1-E528-472A-88CF-E7C7FF96A803}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E8A3FEF0-6FCD-4D94-9C9E-FFC57ACCC50A}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E8B4C17B-B275-426B-BDAA-F0143FD9AE67}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E8B84429-C11C-417A-BFD7-5BA7298C3EC8}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E8F7248B-71CC-4BB1-83C4-19247BF7F282}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E912D78F-6679-4E57-BB8C-57014C59C917}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E96376B9-ABB1-4C5E-9E9B-DFAD5F9156E0}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{E9EA3105-1AB7-49A4-B16A-EED7C836E751}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EA2648A4-AB81-47FE-8158-78DFE8D1C200}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EA5954E5-80A6-4BF1-AC47-C36C5C12BDAB}
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Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EB3C33C3-CEBC-4377-875C-A1A1EA5136AE}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EB56A559-41AB-4F9C-A0AF-646B448EA646}
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Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EB644AB0-4492-499F-B632-E97851588511}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EB745736-3A5F-43EF-8479-0A9228C30BB4}
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Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EC10AA7A-A9E1-4EAC-A9B0-86ED0ADDCA3F}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EC5905E6-180C-4909-808D-2FC3E2D03848}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{ECB6F1AA-8FDA-435F-ADA1-D8533E49E1AA}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{ECBBB8AB-6850-4877-BE77-A51E47F00FE2}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{ECE75EE4-5E07-414C-A255-BA9E65BB2811}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{ED79D5E1-59F2-4253-9AC7-73A5B60E096F}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{ED7AA4F3-0F58-4137-A155-6D013D4BDAE0}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{ED7F6067-A165-44B5-A51F-03DD8565E862}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EDB425F4-786F-45C1-BF2D-A61B91D5C122}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EE4A191F-1936-44F3-9031-26B5E3299B24}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EED8481D-E5CB-411B-9A59-F8CD295E85B3}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EEE642F1-CCEA-43CA-B23C-4C814D19A62A}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EF642657-B02E-44A2-80E1-0100A8AF8A0B}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EF7D11C6-FBC1-4F11-8A6B-8F2412239F27}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EF7D16CE-E4C6-4983-A388-43E4AF1ED8E8}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EFB2BF91-4DFA-4AB5-A6D4-24EE3636AC39}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EFC703E9-A63C-4EC2-9BF2-A88DAC5EBDDE}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EFD9AAD0-8937-4391-A66D-3A68DF77F89A}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EFE6124B-1F19-4C7F-A8BE-CBE5AAEC6D40}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{EFF9B2BA-E4A3-4ED7-A867-CEAC92A62FD0}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F0439A75-6E27-4CB5-BDD6-1BDF84513420}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F064C425-5F3C-4DD6-BF96-8B11B9F13E16}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F08435FA-A5AC-4970-91C7-BD6A221A696A}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F0BC71F1-B026-4F10-BB94-1F663A79F085}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F0F91C8A-D0A3-4007-A118-336527458FBD}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F1207D81-454E-4562-8C8B-34A52E6A3AFF}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F13298AA-9589-4FBF-BE96-870D2188C1E6}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F1800BD4-CE2C-4936-AFAD-6E88137989E6}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F1D974B5-011A-47D1-9117-087635D3A898}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F24D808D-6135-4E64-86CA-A6B7EA1F2F08}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F29A06CB-8918-4189-9747-42FD02BCF147}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F36A7C43-79F7-4B79-AEC8-3A99543AD8B0}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F3A95CBF-BBAD-49C6-9F1B-D261D5C6FE2D}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F3D433D6-0D0D-489A-9997-92EF1AA16E38}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F551E52B-06C6-4467-A745-04165951EF6F}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F571DE19-BB4A-4199-8101-F1F4BE950524}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F57D6ED5-8C4C-4C53-9F79-3F7FE98841E5}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F5B894A6-2C25-4D77-A416-C0D28248BC0F}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F6677080-75F2-4011-99A6-CAA50162AE60}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F675650E-09E4-4ADA-8E30-5A9A2230597B}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F6D17057-9496-4345-A34C-6F763A508466}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F6FB50F3-E8DB-4957-B66E-DCBBA962321F}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F72412D7-F097-4801-B00F-E0D244F42F61}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F7263D5E-46E9-443D-8DEA-19601908FBC2}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F74D00C1-D8BD-4B48-A42E-B5FAE24A9E8E}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F74EDB13-CD17-4B9A-B57E-B95893056BFA}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F74FA5BB-F438-4042-A379-095FD64F0781}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F7564EAD-9F4B-4D8E-A597-BC4803D11F6E}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F77AE480-ADCF-4CDE-996D-3216B16B586C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F7E7552C-0A85-4284-88FA-FEFDF0306216}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F853D26F-842C-42CD-BB28-17B7296CBE27}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F876DFC0-7E35-497B-BAE9-A3A6EB823742}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F890A49A-C172-4880-B0A2-149C9C13DE56}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F8D2F113-5C88-446D-804C-26A1DDC70472}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F8DA9560-84E4-4B4A-9C6E-13ECDA4D7395}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F90D37B1-2395-4131-9DA5-42913B99243A}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F9147A11-7E48-4484-A0D4-B74C9BE89121}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F9181A43-79A9-4BBB-8FE3-2F9EAF60A3FF}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F9821007-1E1F-4F98-A79F-3FAE0FFCF880}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F98BF8D6-4C4F-4B40-A3B9-BE7222CB992A}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F99A239F-F8AA-40B6-B978-6D4324E3687E}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F99C28DA-F353-43FC-BCF9-37CB439920C5}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F9C36415-E1E8-4334-BC76-018E40E50BC3}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F9CC01D7-CB52-4454-9493-1201B083652E}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{F9EBEE34-A4EC-4ADE-883A-148CC787197D}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FA6D62AD-01C6-4CF4-A5E5-646F7DF5FFBA}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FA9233E6-74DD-4EFA-826A-78CCF8E5DBE9}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FA95BC69-9E46-40EA-9B48-40A795AD2AC8}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FABAC9CA-0173-4159-B894-E6F4B806E2F8}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FB23B42E-67D3-442D-991E-7E294530EE36}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FB3C10D6-D62B-4B8C-A270-53927AFFEF4F}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FB55D733-D3E4-403E-B847-8B911AE30694}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FB65404C-4095-4D42-B2BC-55850100F841}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FBF9389B-06A5-40D1-A704-949AAB29EFD7}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FC748EEA-1C1F-480C-AABF-1F1D64F9EE7C}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FCA0FF4C-9163-470A-B576-63C43D635697}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FCC87469-B63B-413A-91B3-1005827292E2}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FCD5C926-969E-464C-B961-5C928AFF411B}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FCEE5CF6-6456-4E92-A5E8-69BC92175621}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FD0F8D57-7D63-4036-B30B-C9E9FE0209CB}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FD11A3C8-006E-4C37-A7B0-6663EBEDEA84}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FD28B05F-7709-4DE3-A331-143861BD1FFB}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FD56BDD3-AFA3-4635-872A-EF9618F33E06}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FDB29FDA-ED44-43EB-B16F-6E77DF7C722E}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FDC4E07D-5370-4D8E-BA71-008523265CF6}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FDC71C89-8419-457C-80DA-FD786F916EF7}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FEA0FFF9-BDF5-4325-B20C-05ABFB025C94}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FF4F04BF-F598-48B8-B8E9-5963759DEE23}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FF6432B4-EFF2-4B34-9458-FF9FADF91051}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FF748D51-55D7-4B6E-A8D6-D7EB1FC1E4AB}
Successfully deleted: [Empty Folder] C:\Users\minottid\appdata\local\{FF79BEAA-18A2-4DEA-A2B0-D6770FD26419}
 
 
 
~~~ Chrome
 
Successfully deleted: [Folder] C:\Users\minottid\appdata\local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 11/02/2013 at 13:26:59.24
Computer was rebooted
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 


#6 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 02 November 2013 - 01:48 PM


Hello Dinx

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 Dinx

Dinx
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Posted 02 November 2013 - 02:31 PM

Gringo, I have run into a "snag".  Even though I told you i was getting an error for Symantec, it IS apparently running.  When I ran Combo Fix, it tolf me that Symantec Endpoint antivirus and antispyware ARE running, and to disable them before continuing.  However, the option to disable them has been locked.  The only workaround I know of would be to actually uninstall the software (if I can) and then reinstall after running ComboFix.  What do you think?  Any other ideas?

 

Thanks,

 

DInx



#8 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 02 November 2013 - 02:34 PM

Hello

Go ahead and allow combofix to run

gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 Dinx

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Posted 02 November 2013 - 03:23 PM

Okay, Combofix log is below.  I have rebooted, opened a browser, gone to a few sites.  Everything "looks" okay.  Should I do anything else I should do?  

 

ComboFix 13-11-01.03 - MinottiD 11/02/2013  15:49:26.1.2 - x86
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.2036.1018 [GMT -4:00]
Running from: c:\users\minottid\Desktop\ComboFix.exe
AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
FW: Symantec Endpoint Protection *Disabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\Installer\{E5F3D1E9-006E-4435-85D6-483B66376655}\pnaico.exe.20FBBF0A_A7E5_4BDE_9798_9811C3D135AC.exe
.
.
(((((((((((((((((((((((((   Files Created from 2013-10-02 to 2013-11-02  )))))))))))))))))))))))))))))))
.
.
2013-11-02 19:56 . 2013-11-02 19:57 -------- d-----w- c:\users\minottid\AppData\Local\temp
2013-11-02 19:56 . 2013-11-02 19:56 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-11-02 19:56 . 2013-11-02 19:56 -------- d-----w- c:\users\richardsonr\AppData\Local\temp
2013-11-02 19:56 . 2013-11-02 19:56 -------- d-----w- c:\users\acts\AppData\Local\temp
2013-11-02 17:46 . 2013-11-02 17:46 -------- d-----w- c:\users\minottid\AppData\Local\Programs
2013-11-02 17:15 . 2013-11-02 17:15 -------- d-----w- c:\windows\ERUNT
2013-11-02 17:02 . 2013-11-02 17:06 -------- d-----w- C:\AdwCleaner
2013-11-01 22:12 . 2013-11-01 22:12 -------- d-----w- C:\FRST
2013-10-15 15:24 . 2013-10-15 15:24 163504 ----a-w- c:\programdata\Microsoft\Windows\Sqm\Manifest\Sqm10145.bin
2013-10-11 01:20 . 2013-07-12 10:07 86016 ----a-w- c:\windows\system32\drivers\usbcir.sys
2013-10-11 01:19 . 2013-08-29 01:51 3969472 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-10-11 01:19 . 2013-08-29 01:51 3914176 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-10-11 01:19 . 2013-08-29 01:50 1289096 ----a-w- c:\windows\system32\ntdll.dll
2013-10-11 01:19 . 2013-08-29 01:50 619520 ----a-w- c:\windows\system32\tdh.dll
2013-10-11 01:19 . 2013-08-29 01:48 640512 ----a-w- c:\windows\system32\advapi32.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-10-08 18:48 . 2012-11-30 21:19 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-10-08 18:48 . 2011-12-22 03:15 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-08-05 01:56 . 2013-09-13 13:34 133056 ----a-w- c:\windows\system32\drivers\ataport.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\minottid\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\minottid\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\minottid\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncBackedUp]
@="{0C4A258A-3F3B-4FFF-80A7-9B3BEC139472}"
[HKEY_CLASSES_ROOT\CLSID\{0C4A258A-3F3B-4FFF-80A7-9B3BEC139472}]
2013-04-04 00:51 383328 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncPending]
@="{62CCD8E3-9C21-41E1-B55E-1E26DFC68511}"
[HKEY_CLASSES_ROOT\CLSID\{62CCD8E3-9C21-41E1-B55E-1E26DFC68511}]
2013-04-04 00:51 383328 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncRoot]
@="{A759AFF6-5851-457D-A540-F4ECED148351}"
[HKEY_CLASSES_ROOT\CLSID\{A759AFF6-5851-457D-A540-F4ECED148351}]
2013-04-04 00:51 383328 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncShared]
@="{1574C9EF-7D58-488F-B358-8B78C1538F51}"
[HKEY_CLASSES_ROOT\CLSID\{1574C9EF-7D58-488F-B358-8B78C1538F51}]
2013-04-04 00:51 383328 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2012-04-26 39408]
"SugarSync"="c:\program files\SugarSync\SugarSyncManager.exe" [2013-04-04 11262304]
"HP Officejet Pro 8600 (NET)"="c:\program files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" [2012-10-17 1837672]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"nwiz"="nwiz.exe" [2009-06-11 1657376]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-06-16 13793824]
"NVHotkey"="c:\windows\system32\nvHotkey.dll" [2009-06-16 92704]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-06-25 140520]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2010-06-09 115560]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-26 30040]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2009-06-29 458844]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2009-06-19 249856]
"DagentUI"="c:\program files\Altiris\Dagent\dagentui.exe" [2009-08-11 554320]
"ConnectionCenter"="c:\program files\Citrix\ICA Client\concentr.exe" [2010-03-11 300400]
"IntelliPoint"="c:\program files\Microsoft IntelliPoint\ipoint.exe" [2011-08-01 1821576]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"TkBellExe"="c:\program files\Real\RealPlayer\update\realsched.exe" [2012-11-11 296096]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
.
c:\users\minottid\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\minottid\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2013-5-24 27776968]
Monitor Ink Alerts - HP Officejet Pro 8600 (Network).lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Officejet Pro 8600\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN2BRB3G5N05KD;CONNECTION=NW;MONITOR=1; [2009-7-13 44544]
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE /tsr [2009-2-26 97680]
Picture Motion Browser Media Check Tool.lnk - c:\program files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe /nobaloononstart [2010-5-16 229376]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
"EnableVirtualization"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"mixer"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-507921405-413027322-1801674531-6707\Scripts\Logon\0\0]
"Script"=\\1techsvr\CommonSoftware\Printer Fix\Printers_Dixie.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-507921405-413027322-1801674531-6707\Scripts\Logon\0\1]
"Script"=\\1techsvr\CommonSoftware\Printer Fix\Printers_Drayton.vbs
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]
@="Service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
R3 NgFilter;Aventail VPN Filter;c:\windows\system32\DRIVERS\ngfilter.sys [2010-02-02 22600]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 14848]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2012-08-23 49664]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-04-23 1343400]
S1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\DRIVERS\ctxusbm.sys [2009-10-05 65584]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_b8f542503f95f21b\aestsrv.exe [2009-03-02 81920]
S2 Altiris Deployment Agent;Altiris Deployment Agent;c:\program files\Altiris\Dagent\dagent.exe [2009-08-11 1246544]
S2 NgVpnMgr;Aventail VPN Client;c:\windows\system32\ngvpnmgr.exe [2010-02-02 240816]
S3 dc3d;MS Hardware Device Detection Driver;c:\windows\system32\DRIVERS\dc3d.sys [2011-05-18 40320]
S3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\DRIVERS\e1y6232.sys [2009-06-13 221912]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-08-29 108120]
S3 NgLog;Aventail VPN Logging;c:\windows\system32\DRIVERS\nglog.sys [2010-02-02 27208]
S3 NgVpn;Aventail VPN Adapter;c:\windows\system32\DRIVERS\ngvpn.sys [2010-02-02 79944]
S3 NgWfp;Aventail VPN Callout;c:\windows\system32\DRIVERS\ngwfp.sys [2010-02-02 25160]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-10-19 19:32 1185744 ----a-w- c:\program files\Google\Chrome\Application\30.0.1599.101\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-02 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-11-30 18:48]
.
2013-11-02 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-01-10 22:06]
.
2013-11-02 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-01-10 22:06]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uSearchAssistant = hxxp://www.google.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~1\Office12\EXCEL.EXE/3000
Trusted Zone: google.com\www
TCP: DhcpNameServer = 75.76.84.102 75.76.84.103
.
- - - - ORPHANS REMOVED - - - -
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Online plug-in.lnk - c:\windows\Installer\{E5F3D1E9-006E-4435-85D6-483B66376655}\pnaico.exe.20FBBF0A_A7E5_4BDE_9798_9811C3D135AC.exe
SafeBoot-Wdf01000.sys
SafeBoot-Symantec Antvirus
AddRemove-sl-adk - c:\program files\OApps\sl-adk_uninstall.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-11-02  15:59:51
ComboFix-quarantined-files.txt  2013-11-02 19:59
.
Pre-Run: 120,069,505,024 bytes free
Post-Run: 122,051,608,576 bytes free
.
- - End Of File - - 0E3914DC25C51D5CBF6202849AFCD122
A36C5E4F47E84449FF07ED3517B43A31


#10 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:05:39 AM

Posted 02 November 2013 - 09:15 PM


Hello Dinx

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 Dinx

Dinx
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:39 AM

Posted 03 November 2013 - 02:17 PM

Hi Gringo.  I have followed your instructions and re-run combofix.    I can start the browser and get to various sites so that all looks good.  The only issue i have discovered (and actually had after the last run of Combofix after reboot) is that my wireless mouse is no longer working.  The pointer is working so I can maneuver using the touchpad, but I sure would like my mouse back!  Any ideas?  Here is the second combofix log:

 

ComboFix 13-11-03.02 - MinottiD 11/03/2013  11:51:11.2.2 - x86
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.2036.1148 [GMT -5:00]
Running from: c:\users\minottid\Desktop\ComboFix.exe
Command switches used :: c:\users\minottid\Desktop\CFScript.txt
AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
FW: Symantec Endpoint Protection *Disabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
Infected copy of c:\windows\system32\Drivers\atapi.sys was found and disinfected 
Restored copy from - c:\windows\erdnt\cache\atapi.sys 
.
.
(((((((((((((((((((((((((   Files Created from 2013-10-03 to 2013-11-03  )))))))))))))))))))))))))))))))
.
.
2013-11-03 16:59 . 2013-11-03 16:59 -------- d-----w- c:\users\richardsonr\AppData\Local\temp
2013-11-03 16:59 . 2013-11-03 16:59 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-11-03 16:59 . 2013-11-03 16:59 -------- d-----w- c:\users\acts\AppData\Local\temp
2013-11-02 19:59 . 2013-11-03 17:28 -------- d-----w- c:\users\minottid\AppData\Local\temp
2013-11-02 17:46 . 2013-11-02 17:46 -------- d-----w- c:\users\minottid\AppData\Local\Programs
2013-11-02 17:15 . 2013-11-02 17:15 -------- d-----w- c:\windows\ERUNT
2013-11-02 17:02 . 2013-11-02 17:06 -------- d-----w- C:\AdwCleaner
2013-11-01 22:12 . 2013-11-01 22:12 -------- d-----w- C:\FRST
2013-10-15 15:24 . 2013-10-15 15:24 163504 ----a-w- c:\programdata\Microsoft\Windows\Sqm\Manifest\Sqm10145.bin
2013-10-11 01:20 . 2013-07-12 10:07 86016 ----a-w- c:\windows\system32\drivers\usbcir.sys
2013-10-11 01:19 . 2013-08-29 01:51 3969472 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-10-11 01:19 . 2013-08-29 01:51 3914176 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-10-11 01:19 . 2013-08-29 01:50 1289096 ----a-w- c:\windows\system32\ntdll.dll
2013-10-11 01:19 . 2013-08-29 01:50 619520 ----a-w- c:\windows\system32\tdh.dll
2013-10-11 01:19 . 2013-08-29 01:48 640512 ----a-w- c:\windows\system32\advapi32.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-10-08 18:48 . 2012-11-30 21:19 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-10-08 18:48 . 2011-12-22 03:15 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\minottid\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\minottid\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\minottid\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncBackedUp]
@="{0C4A258A-3F3B-4FFF-80A7-9B3BEC139472}"
[HKEY_CLASSES_ROOT\CLSID\{0C4A258A-3F3B-4FFF-80A7-9B3BEC139472}]
2013-04-04 00:51 383328 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncPending]
@="{62CCD8E3-9C21-41E1-B55E-1E26DFC68511}"
[HKEY_CLASSES_ROOT\CLSID\{62CCD8E3-9C21-41E1-B55E-1E26DFC68511}]
2013-04-04 00:51 383328 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncRoot]
@="{A759AFF6-5851-457D-A540-F4ECED148351}"
[HKEY_CLASSES_ROOT\CLSID\{A759AFF6-5851-457D-A540-F4ECED148351}]
2013-04-04 00:51 383328 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncShared]
@="{1574C9EF-7D58-488F-B358-8B78C1538F51}"
[HKEY_CLASSES_ROOT\CLSID\{1574C9EF-7D58-488F-B358-8B78C1538F51}]
2013-04-04 00:51 383328 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2012-04-26 39408]
"SugarSync"="c:\program files\SugarSync\SugarSyncManager.exe" [2013-04-04 11262304]
"HP Officejet Pro 8600 (NET)"="c:\program files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" [2012-10-17 1837672]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"nwiz"="nwiz.exe" [2009-06-11 1657376]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-06-16 13793824]
"NVHotkey"="c:\windows\system32\nvHotkey.dll" [2009-06-16 92704]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-06-25 140520]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2010-06-09 115560]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-26 30040]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2009-06-29 458844]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2009-06-19 249856]
"DagentUI"="c:\program files\Altiris\Dagent\dagentui.exe" [2009-08-11 554320]
"ConnectionCenter"="c:\program files\Citrix\ICA Client\concentr.exe" [2010-03-11 300400]
"IntelliPoint"="c:\program files\Microsoft IntelliPoint\ipoint.exe" [2011-08-01 1821576]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"TkBellExe"="c:\program files\Real\RealPlayer\update\realsched.exe" [2012-11-11 296096]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
.
c:\users\minottid\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\minottid\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2013-5-24 27776968]
Monitor Ink Alerts - HP Officejet Pro 8600 (Network).lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Officejet Pro 8600\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN2BRB3G5N05KD;CONNECTION=NW;MONITOR=1; [2009-7-13 44544]
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE /tsr [2009-2-26 97680]
Picture Motion Browser Media Check Tool.lnk - c:\program files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe /nobaloononstart [2010-5-16 229376]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
"EnableVirtualization"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"mixer"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-507921405-413027322-1801674531-6707\Scripts\Logon\0\0]
"Script"=\\1techsvr\CommonSoftware\Printer Fix\Printers_Dixie.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-507921405-413027322-1801674531-6707\Scripts\Logon\0\1]
"Script"=\\1techsvr\CommonSoftware\Printer Fix\Printers_Drayton.vbs
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]
@="Service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
R3 NgFilter;Aventail VPN Filter;c:\windows\system32\DRIVERS\ngfilter.sys [2010-02-02 22600]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 14848]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2012-08-23 49664]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-04-23 1343400]
S1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\DRIVERS\ctxusbm.sys [2009-10-05 65584]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_b8f542503f95f21b\aestsrv.exe [2009-03-02 81920]
S2 Altiris Deployment Agent;Altiris Deployment Agent;c:\program files\Altiris\Dagent\dagent.exe [2009-08-11 1246544]
S2 NgVpnMgr;Aventail VPN Client;c:\windows\system32\ngvpnmgr.exe [2010-02-02 240816]
S3 dc3d;MS Hardware Device Detection Driver;c:\windows\system32\DRIVERS\dc3d.sys [2011-05-18 40320]
S3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\DRIVERS\e1y6232.sys [2009-06-13 221912]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-08-29 108120]
S3 NgLog;Aventail VPN Logging;c:\windows\system32\DRIVERS\nglog.sys [2010-02-02 27208]
S3 NgVpn;Aventail VPN Adapter;c:\windows\system32\DRIVERS\ngvpn.sys [2010-02-02 79944]
S3 NgWfp;Aventail VPN Callout;c:\windows\system32\DRIVERS\ngwfp.sys [2010-02-02 25160]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-10-19 19:32 1185744 ----a-w- c:\program files\Google\Chrome\Application\30.0.1599.101\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-03 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-11-30 18:48]
.
2013-11-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-01-10 22:06]
.
2013-11-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-01-10 22:06]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uSearchAssistant = hxxp://www.google.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~1\Office12\EXCEL.EXE/3000
Trusted Zone: google.com\www
TCP: DhcpNameServer = 75.76.84.102 75.76.84.103
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(4300)
c:\users\minottid\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\nvvsvc.exe
c:\windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_b8f542503f95f21b\STacSV.exe
c:\program files\Common Files\Symantec Shared\ccSvcHst.exe
c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\program files\Juniper Networks\Common Files\dsNcService.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
c:\program files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\windows\system32\nvvsvc.exe
c:\windows\System32\WUDFHost.exe
c:\program files\Citrix\ICA Client\ssonsvr.exe
c:\windows\system32\taskhost.exe
c:\windows\system32\conhost.exe
c:\windows\System32\rundll32.exe
c:\program files\Citrix\ICA Client\WFCRUN32.EXE
c:\program files\DellTPad\ApMsgFwd.exe
c:\users\minottid\AppData\Roaming\Dropbox\bin\Dropbox.exe
c:\windows\system32\RunDll32.exe
c:\program files\Microsoft Office\Office12\ONENOTEM.EXE
c:\program files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
c:\program files\Microsoft IntelliPoint\dpupdchk.exe
c:\program files\DellTPad\Apntex.exe
c:\program files\DellTPad\HidFind.exe
c:\windows\system32\conhost.exe
c:\program files\HP\HP Officejet Pro 8600\Bin\HPNetworkCommunicatorCom.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\program files\HP\HP Officejet Pro 8600\Bin\HPNetworkCommunicator.exe
.
**************************************************************************
.
Completion time: 2013-11-03  12:33:40 - machine was rebooted
ComboFix-quarantined-files.txt  2013-11-03 17:33
ComboFix2.txt  2013-11-02 19:59
.
Pre-Run: 122,108,280,832 bytes free
Post-Run: 122,046,296,064 bytes free
.
- - End Of File - - 4F9A7D77A15F62659185C4747F8429D1
A36C5E4F47E84449FF07ED3517B43A31


#12 Dinx

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Posted 03 November 2013 - 03:32 PM

Gringo - I've been looking around a little more.  On the mouse issue, under hardware, it shows the wireless mouse and I tried doing an "update" of the software but it just came back and told me I had the latest version.  I also tried to run an update for Symantec but am still getting the error I was receiving earlier about the Client Management app not starting.  Also, when I do a list of all programs there is a listing for Antivirus Security Pro under "Accessories"!  I would not think I want that there!  Please advise . . .

 

Thanks,

 

Dinx 



#13 gringo_pr

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Posted 03 November 2013 - 06:36 PM

Hello

for the mouse have you tried to change the port the receiver is plugged into - have you checked the batteries have you tried to reset the connection (some times there is a red button to push to help them connect)


Gringo
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#14 Dinx

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Posted 05 November 2013 - 11:44 AM

Hi Gringo - On the mouse, I decided on a battery change (easiest) before doing anything else, and it DID end up being the battery!  Even though the light on the mouse was showing green, as soon as I changed the battery and plugged it in, there is was.  Hard to believe the battery went in the midst of all this other stuff, but it did!.  So THAT is fixed. 

 

On my Symantec, I tried uninstalling but needed a password I didn't have.  I work for a College and I went out to the website and downloaded a new version of Symantec Endpoint and that seems to have done the trick.  I can get in, and a scan appears to be running now.  However, a Live Update did return some errors - I will paste the log below.  Perhaps it is normal - I'm just not sure.

 

The other disturbing thing is that Antivirus Security Pro is still listed when I do an "All Programs".  Should I just right-click and delete?  Also, should I download and run malwarebytes or something comparable?  Let me know if you feel I need to do anything else before considering my pc "cured"!  

 

Thanks - Dinx

 

Log from Symantec Live update:

The following Symantec products and components are installed on your computer:
 
> Virus and Spyware Definitions Win32 (hub)
> SONAR Definitions
> Symantec Endpoint Protection Client
> AP Portal List
> Virus and Spyware Definitions Win32
> Extended File Attributes and Signatures
> Centralized Reputation Settings
> Intrusion Prevention Signatures
> Submission Control Thresholds
> Symantec Whitelist
> Revocation Data
 
Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Connected to LiveUpdate server successfully.
 
There are 11 update(s) to be downloaded.
Downloading catalog file (1 of 11) finished.
Downloading catalog file (2 of 11) finished.
Downloading catalog file (3 of 11) finished.
Downloading catalog file (4 of 11) finished.
Downloading catalog file (5 of 11) finished.
Downloading catalog file (6 of 11) finished.
Downloading catalog file (7 of 11) finished.
Downloading catalog file (8 of 11) finished.
Downloading catalog file (9 of 11) finished.
Downloading catalog file (10 of 11) finished.
Downloading catalog file (11 of 11) finished.
 
Update available for Virus and Spyware Definitions Win32.
 
There are 1 update(s) to be downloaded.
Downloading update package (1 of 1) failed.
Encountered an error while downloading file 1383629546jtun_sep12en131010007.m26.
0 update(s) have been downloaded.
 
Processing updates...
Encountered an error while processing an update for Virus and Spyware Definitions Win32.
Failed to install update for Virus and Spyware Definitions Win32.
 
Session summary: 1 update(s) available, 0 update(s) installed.
LiveUpdate session is complete.


#15 gringo_pr

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Posted 05 November 2013 - 09:02 PM


Hello Dinx

I would like to see a report that combofix makes.

extra combofix report
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\Qoobox\Add-Remove Programs.txt
  • click ok
copy and paste the report into this topic for me to review

Gringo
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