I have an Epson WF-3540 printer. It is supposed to be connected via wireless network to a Toshiba laptop running Windows 8 and an HP laptop running Windows 7.
The printer thinks it's connected to the network, and shows an "excellent" connection and a proper IP address, etc. The printer shows up in my router's DHCP client list, and can be sucessfully pinged over the network.
But it still won't print, scan, etc. from either of the computers. It shows as "offline" no matter what I do, and print jobs just pile up in the queue. Every now and again it surprises me and gives me hope by printing a page or 2, but then it's right back to "offline" again. Calls to Epson follow the same set of questions and the same script of disconnecting/connecting, etc., followed by being kicked up to the next level, followed by them basically throwing up their hands and telling me that it is the fault of my network or my computer or something, which is utterly infuriating. However, the previous Canon printer over the same network worked just fine (until its paper jam sensors stopped working, that is).
Anyone here have any further ideas on what I can do about this? I'm on the verge of sending Epson back a pile of plastic shards that once was a "printer".