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My internet feels like it's gone back to 56k!


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9 replies to this topic

#1 Arran82

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Posted 01 November 2013 - 12:55 PM

Hello,

 

So I'm not computing dinosaur but this has me stumped and any help would be appreciated!

 

About two weeks ago web pages either stopped loading or were really slow to load. If I reset my router it would fix the problem for a while.... maybe 10 minutes, maybe an hour, different every time! After a bit it would be back to the snail pace again...or sometimes not loading at all, its basically making the internet useless.

 

I've tried scanning using various different applications to see if I have a virus...but it's found nothing.

 

I know the internet is fine though as other computers in the house work ok and so do other application like Steam and Utorrent even when I can't get a webpage up!

 

 

I'll probably be asked for specs but i'm not sure what you'll need......

 

it's Windows 7 and happens on every browser (chrome, firefox etc)

 

any ideas at all?



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#2 kbadaloni

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Posted 01 November 2013 - 01:22 PM

Have you done all of the steps to determine if it is malware?  I saw you did scans for viruses.  

-Rkill

-Hitmanpro

-MalwareBytes

-TDSSKiller for rootkits

 

All clean?



#3 Arran82

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Posted 01 November 2013 - 03:32 PM

yeah they all came back clean



#4 kbadaloni

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Posted 01 November 2013 - 05:29 PM

Are you using an onboard NIC hard or is it a PCI one?  Do you see any blown capacitors? (if you don't know what those look like click here)



#5 Arran82

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Posted 02 November 2013 - 04:17 AM

PCI one.



#6 kbadaloni

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Posted 02 November 2013 - 06:49 PM

Do you see any blown capacitors? On the card or on the motherboard?



#7 Arran82

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Posted 04 November 2013 - 01:32 AM

ive check but they all seem fine, definitely not blown 



#8 kbadaloni

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Posted 04 November 2013 - 01:48 PM

Try I different PCI card and see if thats the issue.  If not you'll want to uninstall the Ethernet drivers from Device manager and reinstall.  



#9 ddeerrff

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Posted 04 November 2013 - 03:08 PM

Couple of things to try..

 

If you are currently on a wireless connection, connect the problem computer to the router with an ethernet cable.  Does the problem still exist?

Connect the problem computer directly to the modem with an ethernet cable.  Does the problem still exist?

 

If the problem goes away with either of the above, you could try a hard reset on the router.  That usually involves holding down a hidden reset button for a number of seconds.  See your routers manual. 


Edited by ddeerrff, 04 November 2013 - 03:09 PM.

Derfram
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#10 jhayz

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Posted 04 November 2013 - 11:27 PM

If I reset my router it would fix the problem for a while.... maybe 10 minutes, maybe an hour, different every time! After a bit it would be back to the snail pace again...or sometimes not loading at all, its basically making the internet useless.

 

Do you see the problem on a different computer or check if the router is faulty? However, the direct modem connection suggested is a solid approach to determine the possible culprit.


Tekken
 





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