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Failing to start up


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#1 JustLearningSue

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Posted 01 November 2013 - 10:42 AM

Hello,

I have an Acer Aspire 5742 6824 with Window 7 on it.

Lately it's been having problems with starting up. A white dash will appear in the top left part of the screen and then the big Acer symbol will show up (Like usual) Then it will suddenly shut down. The shut down is only for a moment before it roars to life again and repeats the same process. I have no idea how long it would do it if I left it, but it just keep repeating. I have no idea how I'm stopping it either. I tried holding the power button, but that doesn't seem to work at all. Often I end up just clicking random buttons on my keyboard until it finally continues the start-up like normal. I then restart my computer. 

How do I fix this problem? 



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#2 dc3

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Posted 01 November 2013 - 11:08 AM

Can you boot into the Advanced Boot Options?

 

Immediately after pressing the power button start tapping the F8 key.  You will see a image similar to the one below.

 

abow7_zps2646149a.png

 

Use the up or down key to navigate to Disable automatic restart on system failure and press Enter.

 

With the automatic restart disabled you should receive blue screen with a ***STOP: error similar to the one in the image below.

 

BOSD1.jpg

 

Copy the error exactly and include it in your next post.

 

If you are unable to boot into normal mode, go back to the Advanced Boot Options and click on Safe Mode with Networking.

 

Let us know what you find.


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