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Blue Screen STOP:C0000135 The program can't start because %hs is missing.


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#1 kevinvanlear

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Posted 01 November 2013 - 09:32 AM

Hi all!

 

I am trying to fix a clients machine that came into my shop with the above Blue Screen Error.  I have done tons of research.  This is not the AVG problem.  I am also not sure if it has to do with a virus removal because the customer said nothing about it when they brought in the machine.  It's an all in one touch screen HP with Windows 7.  Any help getting it diagnosed and fixed would be very much appreciated.

 

-Kevin



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#2 dc3

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Posted 01 November 2013 - 09:41 AM

Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 kevinvanlear

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Posted 01 November 2013 - 10:32 AM

Hi and thankyou for the quick response.  Please be advised that this computer does not boot into regular mode or safemode.  I am able to get to the recovery partition / cmd prompt.  Is that where you would like me to run these tools?

 

-Kevin



#4 dc3

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Posted 01 November 2013 - 10:48 AM

Please be advised that this computer does not boot into regular mode or safemode.  

 

Please post what you have already tried so we will not make suggestions which you have already tried or would not be applicable due to the condition of this computer.

 

If you have not already tried this, run sfc /scannow from the Command Prompt.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 kevinvanlear

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Posted 01 November 2013 - 10:58 AM

Yes, SFC will not run because it says the volume has a repair pending.  Chkdsk was fine.  System restore failed on multiple attempts of multiple dates.



#6 dc3

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Posted 01 November 2013 - 11:09 AM

Try doing a Repair Installation.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automaticially run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 kevinvanlear

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Posted 01 November 2013 - 11:17 AM

I guess I should have mentioned that Startup Repair has already run several times and could not repair the machine.  I will stop assuming now.  Just for your knowledge to speed up this process a bit,  I have 18 years of experience in IT and Computer Repair.  This, however, is the first time I have ever seen this STOP Error.  From my research, it has to do with corrupt registry values for the particular program causing this Blue Screen.  However, I am ok with offline registry editors, but I do not know how to pinpoint the location of the exact issue.



#8 Roodo

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Posted 01 November 2013 - 12:05 PM

Try sfc /cancel then try again Theres a sfc /revert in xp might
be in 7.

#9 kevinvanlear

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Posted 01 November 2013 - 12:08 PM

I got it resolved!  Thanks for all the comments.  For some reason, even though Startup Repair had run about 5 times previously with no luck, I ran it again twice, just while I was waiting, and miraculously, it's working now.  Not sure what changed, but hope this helps someone else.



#10 dc3

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Posted 01 November 2013 - 12:35 PM

Glad to hear you were able to resolve your problem.

 

It isn't surprising to have the repair work after multiple attempts in Windows 7, it is a common for sfc /scannow to have to run multiple times to have it complete the job.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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