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infected with ZeroAccess rootkit


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#1 izzotheschizo

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Posted 31 October 2013 - 10:21 PM

computer gets frequent bluescreens

 

I tried running dds, but it took much longer than three minutes.

 

Here goes the rkill log

 

Rkill 2.6.2 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 10/31/2013 12:16:37 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
 * ALERT: ZEROACCESS rootkit symptoms found!
 
     * C:\Program Files (x86)\Google\Desktop\Install\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\ [ZA Dir]
     * C:\Program Files (x86)\Google\Desktop\Install\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\   \ [ZA Dir]
     * C:\Program Files (x86)\Google\Desktop\Install\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\   \...\ [ZA Dir]
     * C:\Program Files (x86)\Google\Desktop\Install\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\   \...\ﯹ๛\ [ZA Dir]
     * C:\Program Files (x86)\Google\Desktop\Install\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\   \...\ﯹ๛\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\ [ZA Dir]
     * C:\Users\User\AppData\Local\Google\Desktop\Install\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\ [ZA Dir]
     * C:\Users\User\AppData\Local\Google\Desktop\Install\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\❤≸⋙\ [ZA Dir]
     * C:\Users\User\AppData\Local\Google\Desktop\Install\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\❤≸⋙\Ⱒ☠⍨\ [ZA Dir]
     * C:\Users\User\AppData\Local\Google\Desktop\Install\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\ [ZA Dir]
     * C:\Users\User\AppData\Local\Google\Desktop\Install\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{3c42eb88-3e76-c42f-e757-e3ec8d556822}\ [ZA Dir]
     * C:\Windows\assembly\GAC_32\Desktop.ini [ZA File]
     * C:\Windows\assembly\GAC_64\Desktop.ini [ZA File]
 


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#2 B-boy/StyLe/

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Posted 01 November 2013 - 04:09 AM

Hello! Welcome to BleepingComputer Forums! :welcome:
My name is Georgi and and I will be helping you with your computer problems.

Before we begin, please note the following:

  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  • I'll catch you tomorror sinice I need my sleep. :)

 

 

Regards,
Georgi


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#3 B-boy/StyLe/

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Posted 04 November 2013 - 05:36 PM

Hi,

 

Do you still need help?

 

 

Regards,

Georgi


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#4 izzotheschizo

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Posted 05 November 2013 - 05:19 PM

My sincerest apologies I really wanted to fix this. and I really appreciate your help. my friend took her computer to someone else.  he sat on it for a week and then tells her he needs the restore disk.  when I was helping her for free and doing it the right way.  I just don't get it.



#5 B-boy/StyLe/

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Posted 06 November 2013 - 06:51 PM

Ok, thank you for letting me know. I am gonna close this topic then. Let me know via PM if you want it reopened.

 

 

Regards,

Georgi


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#6 B-boy/StyLe/

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Posted 06 November 2013 - 06:51 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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