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reinstall of factory settings


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#1 tjay2371

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Posted 31 October 2013 - 12:04 PM

Hi, hoping someone can assist with this problem, O/S XP sp3, I recently reinstalled factory settings to this computer,  after removing expired programs and whilst updating to MSE I thought that the sluggishness was from a virus. however this has now been checked and confirmed no virus present.

 

The computer takes forever to load and function, I fear problems exist in the in the operating system itself, any thoughts on this will be appreciated 

 

many thanks for any interest



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#2 hamluis

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Posted 31 October 2013 - 01:00 PM

I'd try the reset to factory defaults again...check the system.  If no problems...then I would begin removing whatever, one program at a time, checking the system for functionality after each removal.

 

I would apply the same caution when installing programs.

 

I would also run a hard drive diagnostic if the same scenario happens again...or even before beginning any reinstall of Windows.

 

Why did you restall to factory settings, to begin with?

 

Louis



#3 tjay2371

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Posted 31 October 2013 - 02:37 PM

Hi Louis,

 

Thanks for reply, the computer was passed to me by a friend, and as promised to them I needed to clear all previous information on same.  Wishing to use the existing licence for the installed windows took the step of reinstalling factory settings.

 

Removing outdated programs took some time and installing sp3 was required to get MSE installed which meant running without virus protection, thought I might have allowed a virus in, have had that checked and apparently the machine is virus clean, now trying to find a way to check just what the problem is before consuming more time starting factory install all over again.

 

Are there programs out there that will do check for operating system problems?

 

Thanks,  Tom



#4 cryptodan

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Posted 31 October 2013 - 02:47 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#5 hamluis

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Posted 31 October 2013 - 02:54 PM

Contrary to what some believe...there are no magic "fixit" programs that will make a sick computer healthy...or faster...or more powerful, etc.

 

There are some diagnostic and reporting tools which any Windows user can employ...to try to determine what problems exist which require attention.

 

That's the purpose of error messages and reports generated by Windows for any user...examples would be .dmp files and Event Viewer log data.  There are tools which can be used to assess the stabilitiy of the file system employed by Windows.  There are hard drive and memory diagnostics which can be run assess the functional status of those components.

 

But...there is no "your computer is sick, I'm going to make it well" tool, in spite of what may be hypothesized by the knowing to the unknowing.  While the tools available to any user may provide varous data items...it is the interpretation of that data, as performed by the human being, that is the most important aspect of using such tools.  These interpretations...are subject to human error, as is everything manmade or conceived by man...but that's just the way life is for humans.

 

Sooo...all of this is just my way of saying...troubleshooting system issues or checking for such...is not as easy as going to the store to buy a loaf of bread :).

 

Let's try the following.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#6 tjay2371

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Posted 31 October 2013 - 04:34 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Tom (administrator) on 31-10-2013 at 21:24:11
Running from "C:\Documents and Settings\Tom\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/30/2013 10:41:29 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.3.219.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (10/30/2013 08:17:34 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.3.219.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (10/30/2013 07:21:06 PM) (Source: Application Hang) (User: )
Description: Hanging application SUPERAntiSpyware.exe, version 5.6.0.1040, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (10/30/2013 07:18:34 PM) (Source: Application Hang) (User: )
Description: Hanging application SUPERAntiSpyware.exe, version 5.6.0.1040, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (10/30/2013 07:06:45 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.3.219.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (10/30/2013 04:26:18 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.3.219.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (10/30/2013 11:20:08 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.3.219.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (10/30/2013 10:32:38 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.3.219.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (10/29/2013 04:55:04 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P2 4.3.219.0, P3 timeout, P4 1.1.10003.0, P5 fixed, P6 1 _ 2048, P7 5 _ not boot, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
Error: (10/29/2013 00:03:32 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 unspecified, P2 hardeningtelemetry, P3 hardeningtelemetrydisablertp, P4 4.3.219.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.
 
 
System errors:
=============
Error: (10/30/2013 11:39:58 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (10/30/2013 11:35:40 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
APPDRV
Fips
intelppm
MpFilter
SASDIFSV
SASKUTIL
V2IMount
 
Error: (10/30/2013 11:35:13 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (10/30/2013 11:01:29 AM) (Source: 0) (User: )
Description: WORKGROUP      :1d192.168.2.57192.168.2.65
 
Error: (10/30/2013 11:00:44 AM) (Source: Dhcp) (User: )
Description: Your computer was not assigned an address from the network (by the DHCP
Server) for the Network Card with network address 0014A5D47257.  The following error
occurred: 
%%1223.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.
 
Error: (10/30/2013 11:00:40 AM) (Source: Dhcp) (User: )
Description: Your computer was not assigned an address from the network (by the DHCP
Server) for the Network Card with network address 0014A5D47257.  The following error
occurred: 
%%1223.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.
 
Error: (10/29/2013 11:38:26 AM) (Source: Service Control Manager) (User: )
Description: The Dell Wireless WLAN Tray Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/29/2013 10:31:18 AM) (Source: System Error) (User: )
Description: Error code 1000008e, parameter1 c0000005, parameter2 b9eeeca0, parameter3 ba227a74, parameter4 00000000.
 
Error: (10/28/2013 08:52:13 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0
 
Error: (10/28/2013 08:51:49 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
AOL Coach Version 1.0(Build:20040229.1 uk)
AOL Uninstaller (Choose which Products to Remove)
AOL You've Got Pictures Screensaver
ARTEuro (Version: 1.00.0000)
Broadcom Management Programs (Version: 8.65.05)
CCleaner (Version: 4.07)
CinepPlayer 30 Update
Conexant HDA D110 MDC V.92 Modem
Corel Snapfire Plus (Version: 1.00.0000)
Dell CinePlayer (Version: 3.0)
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Media Experience (Version: 3.1)
Dell Support 3.2 (Version: 5.5.2038)
Dell System Detect (Version: 5.3.0.3)
Dell System Restore (Version: 2.00.0000)
Dell Wireless WLAN Card (Version: 4.10.47.3)
Digital Line Detect (Version: 1.15)
Google Chrome (Version: 30.0.1599.101)
Google Toolbar for Internet Explorer
Google Update Helper (Version: 1.3.21.165)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HijackThis 1.99.1 (Version: 1.99.1)
Intel® Graphics Media Accelerator Driver for Mobile (Version: 6.14.10.4410)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Learn2 Player (Uninstall Only)
LiveReg (Symantec Corporation) (Version: 3.1.0)
LiveUpdate 2.6 (Symantec Corporation) (Version: 2.6.14.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MCU (Version: 1.00.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Security Client (Version: 4.3.0219.0)
Microsoft Security Essentials (Version: 4.3.219.0)
Microsoft Works (Version: 08.05.0818)
Modem Helper (Version: 3.01)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NetWaiting (Version: 2.5.23)
Norton Ghost 10.0 (Version: 10.0.0.9528)
QuickSet (Version: 7.1.12)
QuickTime
RealPlayer Basic
Revo Uninstaller 1.95 (Version: 1.95)
Roxio DLA (Version: 5.2.0)
Roxio MyDVD LE (Version: 6.1.6)
Roxio RecordNow Audio (Version: 2.0.4)
Roxio RecordNow Copy (Version: 2.0.4)
Roxio RecordNow Data (Version: 2.0.4)
SearchAssist
Sonic Activation Module (Version: 1.0)
Sonic Update Manager (Version: 3.0.0)
Speccy (Version: 1.23)
SUPERAntiSpyware (Version: 5.6.1040)
Synaptics Pointing Device Driver (Version: 8.2.4.6)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2827325) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
URL Assistant
Viewpoint Media Player
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows XP Service Pack 3 (Version: 20080414.031525)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 23%
Total physical RAM: 2039.37 MB
Available physical RAM: 1569.96 MB
Total Pagefile: 2642.13 MB
Available Pagefile: 2329.71 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.36 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:24.73 GB) (Free:8.54 GB) NTFS
2 Drive d: (Backup) (Fixed) (Total:9.3 GB) (Free:8.83 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DELL1LAPTOP
 
Administrator            Guest                    HelpAssistant            
SUPPORT_388945a0         Tom                      
 
 
**** End of log ****
 
 


#7 hamluis

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Posted 01 November 2013 - 10:08 AM

Error: (10/28/2013 08:52:13 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0
 
Error: (10/28/2013 08:51:49 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0
 
Please go to Event Viewer...click on each item I've noted...to see the detail info...post same in next post.
 
Louis


#8 tjay2371

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Posted 01 November 2013 - 04:59 PM

unable to get the details for this Error: (10/28/2013 08:52:13 PM) (Source: 0) (User: )

Description: \Device\Ide\IdePort0
 
The earliest error time available on the 28/10/2013 is 17:17:04 and it doesn't show the above details, I must confess this is a new learning curve for me, but would like to achieve what you need from the event viewer, are you able to give me your time to point out detailed steps?  I will be most grateful.
 
regards  Tom


#9 hamluis

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Posted 01 November 2013 - 07:09 PM

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html\

 

Louis



#10 tjay2371

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Posted 02 November 2013 - 04:12 PM

Thank you for the link, I have studied it and hopefully can proceed a little further but i'm still unable to locate the error requested, following the event veiwer instructions I'm attaching the error listed around the time you are looking for.

 

first the application:  

Error 30/10/2013 10:32:38 MPSampleSubmission None 5000 N/A DELL1LAPTOP

Error 29/10/2013 16:55:04 MPSampleSubmission None 5000 N/A DELL1LAPTOP
Error 29/10/2013 12:03:32 MPSampleSubmission None 5000 N/A DELL1LAPTOP
Error 29/10/2013 11:27:56 MPSampleSubmission None 5000 N/A DELL1LAPTOP
Error 27/10/2013 22:00:06 Application Error None 1000 N/A DELL1LAPTOP
Error 27/10/2013 19:00:16 crypt32 None 8 N/A DELL1LAPTOP
 
then the system:
28/10/2013 17:47:58 DCOM None 10005 SYSTEM DELL1LAPTOP
Error 28/10/2013 17:38:16 atapi None 9 N/A DELL1LAPTOP
Error 28/10/2013 17:17:04 Dhcp None 1000 N/A DELL1LAPTOP
Error 27/10/2013 21:56:56 atapi None 9 N/A DELL1LAPTOP
Error 27/10/2013 21:55:20 atapi None 9 N/A DELL1LAPTOP
Error 27/10/2013 21:54:03 atapi None 9 N/A DELL1LAPTOP
 
Just hope I'm doing things correctly, please advise
 
thanks Tom


#11 ChelseaWoolf

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Posted 14 December 2013 - 05:40 AM

just try F11. F8 is for safe mode and boot to last known good configuration.



#12 dc3

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Posted 14 December 2013 - 12:23 PM

 

The links are not working.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 dc3

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Posted 14 December 2013 - 12:38 PM

just try F11. F8 is for safe mode and boot to last known good configuration.

 

In Windows XP F8 will access the Windows Advanced Options Menu.

 

advancedbootoptionsxp_zpsb37f07c1.png  


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 hamluis

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Posted 14 December 2013 - 12:41 PM

Yesterday...I noticed that some of the BC links I have on my "ready list"...no longer work and I assumed that the problem was with my system initially.  Seems that was wrong on my part if links I've posted (which point to BC posts/forums, etc.) and have already been posted online and previously worked...no longer work.

 

Not much I can do about it...I cannot chase down each link I've ever posted at BC which is on the website...but I have brought it up as a possible bug to the appropriate persons.  I find that if I make a new link today...it will work, while the old ones won't.

 

Thanks, Dan, for bringing that to my attention :).  it's a bigger problem than I first thought.

 

Louis

 

Update:  The problem with links has now been sorted by one of the Good Guys we never thank enough :).


Edited by hamluis, 14 December 2013 - 09:29 PM.


#15 dc3

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Posted 14 December 2013 - 01:20 PM

That's what we do here, watch out for each other. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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