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Windows 7 x64 BSOD - Dentist office (NEED FIXED ASAP)


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10 replies to this topic

#1 computerfixer412

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Posted 31 October 2013 - 11:22 AM

Computer has crashed 3 times today and we need a resolution!

 

Please help.

 

0x1000007e caused by fvevol.sys+2808


Edited by computerfixer412, 31 October 2013 - 11:53 AM.


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#2 chrisd87

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Posted 31 October 2013 - 11:35 AM

BSOD can be caused by a lot of different things. It will be hard for anyone here to help you with the information that you provided here.

 

When the bluescreen happened, what was the user doing at the present time?

 

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark all the checkboxes:

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , *Please post the URL in your next reply along with the MiniToolBox results.*


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#3 computerfixer412

computerfixer412
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Posted 31 October 2013 - 11:49 AM

BSOD can be caused by a lot of different things. It will be hard for anyone here to help you with the information that you provided here.

 

When the bluescreen happened, what was the user doing at the present time?

 

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark all the checkboxes:

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , *Please post the URL in your next reply along with the MiniToolBox results.*

 

First Step:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Staff (administrator) on 31-10-2013 at 09:48:44
Running from "C:\Users\Staff\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0S30LHHS"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Intel® 82579V Gigabit Network Connection = Local Area Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Server1
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Intel® 82579V Gigabit Network Connection
   Physical Address. . . . . . . . . : 00-22-4D-88-F6-35
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, October 31, 2013 9:34:05 AM
   Lease Expires . . . . . . . . . . : Friday, November 01, 2013 9:34:04 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.2.25
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.Home:
 
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.10%12(Preferred) 
   Default Gateway . . . . . . . . . : 
   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.2.25
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:3854:1ea3:3f57:fff5(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3854:1ea3:3f57:fff5%13(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.0.1
 
Name:    google.com
Addresses:  2607:f8b0:400a:805::1009
 173.194.33.166
 173.194.33.167
 173.194.33.168
 173.194.33.169
 173.194.33.162
 173.194.33.163
 173.194.33.165
 173.194.33.161
 173.194.33.164
 173.194.33.174
 173.194.33.160
 
 
Pinging google.com [173.194.33.134] with 32 bytes of data:
Reply from 173.194.33.134: bytes=32 time=23ms TTL=57
Reply from 173.194.33.134: bytes=32 time=21ms TTL=57
 
Ping statistics for 173.194.33.134:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 23ms, Average = 22ms
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.0.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=102ms TTL=52
Reply from 98.138.253.109: bytes=32 time=182ms TTL=52
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 102ms, Maximum = 182ms, Average = 142ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...00 22 4d 88 f6 35 ......Intel® 82579V Gigabit Network Connection
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.10     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.10    266
     192.168.0.10  255.255.255.255         On-link      192.168.0.10    266
    192.168.0.255  255.255.255.255         On-link      192.168.0.10    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.10    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.10    266
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 13     58 2001::/32                On-link
 13    306 2001:0:5ef5:79fd:3854:1ea3:3f57:fff5/128
                                    On-link
 13    306 fe80::/64                On-link
 12    266 fe80::5efe:192.168.0.10/128
                                    On-link
 13    306 fe80::3854:1ea3:3f57:fff5/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/31/2013 09:18:08 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000003EADF0).
 
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (10/31/2013 09:03:38 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/31/2013 08:41:56 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},000000000015CB90).
 
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (10/31/2013 08:41:56 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details EndPrepareSnapshots({7d8e932b-ca94-4139-a0ae-628e50758d3b}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
].
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (10/31/2013 08:41:56 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine Error calling CreateFile on volume '\\?\Volume{5841644b-0a62-11e3-9678-00224d88f635}\'.  hr = 0x80070037, The specified network resource or device is no longer available.
.
 
 
Operation:
   Automatically choosing a diff-area volume
   Processing EndPrepareSnapshots
 
Context:
   Execution Context: System Provider
 
Error: (10/31/2013 08:41:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/31/2013 08:36:43 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/31/2013 08:09:17 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000003720D0).
 
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (10/31/2013 07:52:41 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002342F0).
 
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (10/31/2013 06:32:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (10/31/2013 09:29:57 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.
 
Error: (10/31/2013 09:29:57 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.
 
Error: (10/31/2013 09:29:56 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.
 
Error: (10/31/2013 09:29:56 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.
 
Error: (10/31/2013 09:29:55 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.
 
Error: (10/31/2013 09:18:06 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (10/31/2013 09:04:13 AM) (Source: Service Control Manager) (User: )
Description: The Intel® ME Service service failed to start due to the following error: 
%%2
 
Error: (10/31/2013 09:02:00 AM) (Source: BugCheck) (User: )
Description: 0x0000007e (0xffffffffc0000005, 0x0000000000000000, 0xfffff880037aedc8, 0xfffff880037ae620)C:\Windows\MEMORY.DMP103113-12854-01
 
Error: (10/31/2013 09:01:51 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:59:28 AM on ?10/?31/?2013 was unexpected.
 
Error: (10/31/2013 08:57:15 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume E: were aborted during detection because a critical control file could not be opened.
 
 
Microsoft Office Sessions:
=========================
Error: (10/31/2013 09:18:08 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000003EADF0)
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (10/31/2013 09:03:38 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/31/2013 08:41:56 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},000000000015CB90)
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (10/31/2013 08:41:56 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}EndPrepareSnapshots({7d8e932b-ca94-4139-a0ae-628e50758d3b})0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (10/31/2013 08:41:56 AM) (Source: VSS)(User: )
Description: Error calling CreateFile on volume '\\?\Volume{5841644b-0a62-11e3-9678-00224d88f635}\'0x80070037, The specified network resource or device is no longer available.
 
 
Operation:
   Automatically choosing a diff-area volume
   Processing EndPrepareSnapshots
 
Context:
   Execution Context: System Provider
 
Error: (10/31/2013 08:41:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/31/2013 08:36:43 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/31/2013 08:09:17 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000003720D0)
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (10/31/2013 07:52:41 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002342F0)
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (10/31/2013 06:32:51 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-08-27 09:36:11.846
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-08-27 09:32:43.798
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Brother MFL-Pro Suite MFC-7460DN (Version: 1.1.3.0)
CareCredit CCware Version 4.6.0.0 (Version: 4.5.0.0)
Cisco WebEx Meetings
CrashPlan (Version: 3.5.3)
CS 3D Imaging Software (remove only) (Version: 3.2.9.0)
CS FilmComposer (remove only) (Version: 3.2.9.0)
CS SoftDent
CS Volume Converter (remove only) (Version: 1.0.6.0)
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
DYMO Label Software
EclipseDB (Version: 1.0.0.41)
Epson Copy Utility 3.5 (Version: 3.5.0.0)
EPSON Perf V700-V750 Guide
EPSON Scan
ESET NOD32 Antivirus (Version: 6.0.316.0)
GeForce Experience NvStream Client Components (Version: 1.6.28)
Google Chrome (Version: 30.0.1599.101)
Google Update Helper (Version: 1.3.21.165)
GoToAssist Unattended Customer 1.6.0.498 (Version: 1.6.0.498)
Intel® Desktop Utilities (Version: 1.0.0)
Intel® Desktop Utilities (Version: 3.2.6)
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.0.0.35132)
Intel® Management Engine Components (Version: 9.0.0.1310)
Intel® Network Connections 18.7.28.0 (Version: 18.7.28.0)
Intel® SMBus
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.9.254)
Intel® Trusted Connect Service Client (Version: 1.27.757.1)
Java 7 Update 25 (Version: 7.0.250)
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Kodak Dental Imaging
Macrium Reflect Professional Edition (Version: 5.2)
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========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 19%
Total physical RAM: 16351.89 MB
Available physical RAM: 13096.16 MB
Total Pagefile: 32701.97 MB
Available Pagefile: 29410.82 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.55 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:857.67 GB) NTFS
3 Drive e: (Backup2) (Fixed) (Total:931.51 GB) (Free:687.43 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SERVER1
 
Administrator            Guest                    Staff                    
UpdatusUser              
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
 
**** End of log ****


#4 computerfixer412

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Posted 31 October 2013 - 11:56 AM

Sorry, I thought I included more information and the actual dump file as an attachment.  Yes, I realize that you need more specifics...

 

Okay, second part:

 

http://grab.by/rE7C

 

AND

 

http://grab.by/rE7M



#5 computerfixer412

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Posted 31 October 2013 - 12:03 PM

Actual dump files:

 

https://www.dropbox.com/sh/xshuqfskyz4vjot/_w3FmkPtGh



#6 BKSeoul

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Posted 31 October 2013 - 12:05 PM

When it BSODs, is it holding at the screen or show for a few seconds at most and automatically reboots?  If the later, please enable for the computer to stop on the BSOD by doing the following:
 

  1. Click the Start Button
  2. Find "Computer" on the right side of the start menu
  3. Right click Computer and select Properties from the drop down menu that appears at the very bottom
  4. in the window that opens, find "Advanced System Settings" in the upper left corner
  5. Left click Advanced System Settings
  6. in the new window that opens, find the "Settings..." button under the "Startup and Recovery" section at the bottom of the window
  7. Left click Settings...
  8. In the new window that opens, find the option "Automatically Restart" under "System Failure" section at the bottom of the window
  9. Uncheck the Automatically Restart option.
  10. Close all windows

Now, if it BSODs again, it will hold at the screen so you can take a picture with a smart phone or write down the information provided to further provide information here for us to assist you.  Once you have the information marked down, just press the power button to turn off and then again to turn back on the PC.



#7 computerfixer412

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Posted 31 October 2013 - 12:12 PM

http://speccy.piriform.com/results/0srQSp13wqyXYMwjHSll8aE



#8 BKSeoul

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Posted 31 October 2013 - 12:28 PM

Leading up to the crashes today, was there any new software/updates installed recently?  Any experience of slow downs or performance issues?



#9 Anshad Edavana

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Posted 31 October 2013 - 12:31 PM

Hi

 

Your issue seems to be probably caused by eamonm.sys , kernel mode driver used by ESET antivirus.

fffff880`037b5908  fffff880`03102cceUnable to load image \SystemRoot\system32\DRIVERS\eamonm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for eamonm.sys
*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys

Please uninstall ESET NOD32 Antivirus ​as a test and check whether it blue screens. 



#10 computerfixer412

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Posted 31 October 2013 - 12:31 PM

Leading up to the crashes today, was there any new software/updates installed recently?  Any experience of slow downs or performance issues?

 

No this is a brand new compueter running dental practice software.

The only thing that may have happened is Windows updates.  

 

I went ahead and re-installed the chipset, video, audio and network drivers today 

Ran sfc/scannow, chkdsk /f and all seems to be fine

 

You asked about taking a picture of the bluescreen. I'm remotely diagnosing this PC and don't have that capabiliity but the dump files should give all the information you are looking for.



#11 hamluis

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Posted 31 October 2013 - 03:37 PM

Description: The driver detected a controller error on \Device\Harddisk1\DR2

 

Louis






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