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I am infected - virus detected by AVG but not removing


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3 replies to this topic

#1 bobdor

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Posted 31 October 2013 - 02:06 AM

I am infected.

 

I have found files re-writing in even after I delete them.

 

This is the thread that AVG detects every time I open my blog site on Firefox.

 

C:\Users\Bob\AppData\Local\Mozilla\Firefox\Profiles\bjevpkwj.default-1365741532968\Cache\5\EA\BBC79d01

 

Even after I clear the Cache it keeps writing the files and AVG constantly detects these files as a virus.

 

I have contacted GoDaddy and they say all is well with my website but that the problem is in firefox plugins.

 

I have no idea.

 

Can you help me resolve this dilemma??

 

Thanks in advance

Robert Dorsey


Edited by bobdor, 31 October 2013 - 02:07 AM.


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#2 noknojon

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Posted 31 October 2013 - 03:37 AM

Hello bobdor -
Is this only causing problems on Your computer, as we can try to clean Your computer, or is this an "internet site" infection ?

 

Have you disabled all F/fox plugins that may cause this ?

 

Thank You -



#3 bobdor

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Posted 31 October 2013 - 03:11 PM

Hi Aussie Addict;

 

You are right , it does not seem to be causing problems with my computer, just Firefox. I am just not sure how to stop it, that's why I have reached out here.

 

I have two computers and it happens on both so it is not unique to one computer.

 

If you think it is just firefox plugins causing it, I will try that.

 

Thanks for your help. You have given me some ideas to try.

 

Thanks again

Robert



#4 noknojon

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Posted 31 October 2013 - 05:03 PM

First save any Contacts etc from F/fox and fully uninstal that added program.

Remember that only Internet Explorer is a M/soft component and all others are Add-ons.

 

 

Pick only 1 computer t work on first .....

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

Download MiniToolBox, Save it to your desktop and run it.
Checkmark the following boxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 Click Go and copy / paste the result (Result.txt).

 

List the computer make and model if known and then .....

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here

 

Thank You -

Quick Edit to correct a link -


Edited by noknojon, 31 October 2013 - 05:05 PM.





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