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Antivirus Security Pro Virus won't boot Safe Mode


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3 replies to this topic

#1 scagigal

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Posted 30 October 2013 - 09:49 PM

So I found a previous topic that I couldn't reply to and here is what I have done...

It suggested that I use the Farbar Recovery Scan Tool via the system recovery options.  Here were my results....

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 30-10-2013
Ran by SYSTEM on MININT-JR029EJ on 30-10-2013 21:35:02
Running from G:\
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [BeatsOSDApp] - C:\Program Files\IDT\WDM\beats64.exe [37888 2010-10-21] (Hewlett-Packard )
HKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [1128448 2011-06-24] (IDT, Inc.)
HKLM\...\Run: [hpsysdrv] - C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe [62768 2008-11-20] (Hewlett-Packard)
HKLM\...\Run: [MSC] - "c:\Program Files\Microsoft Security Client\mssecex.exe" -hide -runkey <===== ATTENTION (File name is altered)
HKLM\...\Run: [MapsGalaxy Home Page Guard 64 bit] - C:\Program Files (x86)\MapsGalaxy_39\bar\1.bin\AppIntegrator64.exe [548936 2013-05-20] ()
HKLM\...\Run: [AS2014] - C:\ProgramData\DV7Uns33\DV7Uns33.exe [560776 2013-10-30] ()
HKLM\...\Winlogon: [Userinit] userinit.exe,C:\ProgramData\DV7Uns33\DV7Uns33.exe -sm,
HKLM-x32\...\Run: [StartCCC] - C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [336384 2011-07-04] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [HP Software Update] - C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe [54576 2008-12-08] (Hewlett-Packard)
HKLM-x32\...\Run: [] - [x]
HKLM-x32\...\Run: [PDF Complete] - C:\Program Files (x86)\PDF Complete\pdfsty.exe [658424 2011-05-05] (PDF Complete Inc)
HKLM-x32\...\Run: [Intuit SyncManager] - C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe [1532760 2011-06-14] (Intuit Inc. All rights reserved.)
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [937920 2011-06-06] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [APSDaemon] - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59280 2012-10-11] (Apple Inc.)
HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254696 2012-01-18] (Sun Microsystems, Inc.)
HKLM-x32\...\Run: [QuickTime Task] - C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2012-10-25] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] - C:\Program Files (x86)\iTunes\iTunesHelper.exe [152544 2012-12-12] (Apple Inc.)
HKLM-x32\...\Run: [MapsGalaxy Search Scope Monitor] - C:\Program Files (x86)\MapsGalaxy_39\bar\1.bin\39SrchMn.exe [44784 2013-05-20] (MindSpark)
HKLM-x32\...\Run: [MapsGalaxy_39 Browser Plugin Loader] - C:\Program Files (x86)\MapsGalaxy_39\bar\1.bin\39brmon.exe [30096 2013-05-20] (VER_COMPANY_NAME)
HKLM-x32\...\Run: [EEventManager] - C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe [1058400 2011-10-31] (SEIKO EPSON CORPORATION)
HKLM-x32\...\Run: [LTCM Client] - C:\Program Files (x86)\LTCM Client\ltcmClient.exe [1596096 2009-08-05] (Leader Technologies Inc.)
HKLM-x32\...\Run: [TkBellExe] - C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe [295512 2013-10-02] (RealNetworks, Inc.)
HKU\Rick\...\Run: [Messenger (Yahoo!)] - C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe [6591800 2012-02-22] (Yahoo! Inc.)
HKU\Rick\...\Run: [MobileDocuments] - C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
HKU\Rick\...\Run: [osk_isv] - rundll32 "C:\Users\Rick\AppData\Local\Temp\cmdlvate.dll",CreateProcessNotify <===== ATTENTION
HKU\Rick\...\Run: [Google Update] - [x]
HKU\Rick\...\Run: [Optimizer Pro] - C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe [135672 2013-09-29] (PC Utilities Pro)
HKU\Rick\...\Run: [BrowserSafeguard] - C:\Program Files (x86)\Browsersafeguard\BrowserSafeguard.exe [565248 2013-10-01] (BrowserSafeguard)
HKU\Rick\...\Run: [AS2014] - C:\ProgramData\DV7Uns33\DV7Uns33.exe [560776 2013-10-30] ()
AppInit_DLLs:  C:\PROGRA~2\OPTIMI~1\OPTPRO~2.DLL [2594608 2013-10-02] ()
AppInit_DLLs-x32: c:\progra~2\optimi~1\optpro~1.dll [2859992 2013-09-30] ()
Startup: C:\Users\Rick\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk
ShortcutTarget: Dropbox.lnk ->  (No File)
 
==================== Services (Whitelisted) =================
 
S2 70e6ca8c; c:\progra~2\optimi~1\OptProCrash.exe [143488 2013-10-02] ()
S2 DefaultTabSearch; C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exe [573952 2013-10-07] ()
S2 DefaultTabUpdate; C:\Users\Rick\AppData\Roaming\DefaultTab\DefaultTab\DTUpdate.exe [107520 2013-10-02] ()
S2 EpsonScanSvc; C:\Windows\system32\EscSvc64.exe [135824 2011-12-11] (Seiko Epson Corporation)
S2 MapsGalaxy_39Service; C:\PROGRA~2\MAPSGA~2\bar\1.bin\39barsvc.exe [42504 2013-05-20] (COMPANYVERS_NAME)
S2 MsMpSvc; c:\Program Files\Microsoft Security Client\MsMpEng.exe [22056 2013-01-27] ()
S3 NisSrv; c:\Program Files\Microsoft Security Client\NisSrv.exe [379360 2013-01-27] ()
S2 pdfcDispatcher; C:\Program Files (x86)\PDF Complete\pdfsvc.exe [1128952 2011-05-05] (PDF Complete Inc)
S2 RealNetworks Downloader Resolver Service; C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [39056 2013-08-14] ()
S4 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-26] ()
S2 *etadpug; "C:\Program Files (x86)\Google\Desktop\Install\{713da466-df0c-061a-1cb1-5360376fb14d}\   \...\???\{713da466-df0c-061a-1cb1-5360376fb14d}\GoogleUpdate.exe" < <==== ATTENTION (ZeroAccess)
 
==================== Drivers (Whitelisted) ====================
 
S0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [230320 2013-01-20] (Microsoft Corporation)
S2 NisDrv; C:\Windows\System32\DRIVERS\NisDrvWFP.sys [130008 2013-01-20] (Microsoft Corporation)
S1 ppwtfbkr; \??\C:\Windows\system32\drivers\ppwtfbkr.sys [x]
S3 wanatw; system32\DRIVERS\wanatw64.sys [x]
 
==================== NetSvcs (Whitelisted) ===================
 
 
==================== One Month Created Files and Folders ========
 
2013-10-30 21:32 - 2013-10-30 21:32 - 00000000 ____D C:\FRST
2013-10-30 17:40 - 2013-10-30 18:20 - 00001668 _____ C:\Users\Rick\Desktop\Antivirus Security Pro.lnk
2013-10-30 17:40 - 2013-10-30 18:20 - 00000118 _____ C:\Users\Rick\Desktop\Antivirus Security Pro support.url
2013-10-30 11:34 - 2013-10-30 11:34 - 00000000 ____D C:\Users\Rick\Desktop\rkill
2013-10-30 11:33 - 2013-10-30 17:56 - 00014172 _____ C:\Users\Rick\Desktop\Rkill.txt
2013-10-30 10:58 - 2013-10-30 11:50 - 00000000 ____D C:\ProgramData\DV7Uns33
2013-10-30 10:57 - 2013-10-30 10:57 - 00007820 _____ C:\Users\Rick\Documents\IMG4427615867-JPG.zip
2013-10-30 10:57 - 2013-10-30 10:57 - 00000000 ____D C:\Users\Rick\Documents\IMG4427615867-JPG
2013-10-30 05:54 - 2013-10-30 05:54 - 00000000 ____D C:\Program Files (x86)\AOL Toolbar
2013-10-30 05:53 - 2013-10-30 11:12 - 00000000 ____D C:\Program Files (x86)\AOL Desktop 9.7a
2013-10-30 00:00 - 2013-10-30 00:00 - 00000000 ____D C:\Windows\Temp388440EC-0A77-4B63-C516-986C336A0264-Signatures
2013-10-29 10:48 - 2013-10-29 11:54 - 00011090 _____ C:\Users\Rick\Documents\Autoclaveslist.xlsx


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#2 gringo_pr

gringo_pr

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Posted 31 October 2013 - 03:43 AM



Hello scagigal

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.



That is only half the report, if we are going to have any chance at removing this bug I will need to see the whole report


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

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Posted 03 November 2013 - 07:57 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

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Posted 08 November 2013 - 12:43 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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