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Google Redirect, random toolbars and now missing bordbk150.dll


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11 replies to this topic

#1 pcmom3

pcmom3

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Posted 30 October 2013 - 06:46 PM

When I click on sites from Google searches in either Internet Explorer or Google Chrome, the sites redirect to completely different web addresses.  I've gone to Add/Remove programs in the Control Panel and removed newly installed toolbars (Snapdo and the like) that seem to appear from nowhere.  Now today I received a RegSvr32 error saying "The module "C:\Users...\Local\Deluxe Digital Studios\bordbk150.dll" failed to load.  I don't even know what or where this program appeared from.

 

I use Norton Antivirus software, and of course nothing comes up in the scans.  Please help!



BC AdBot (Login to Remove)

 


#2 Broni

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  • Local time:04:50 PM

Posted 30 October 2013 - 07:01 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 pcmom3

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Posted 31 October 2013 - 09:22 PM

I ran all of the tools and here are the results:

 

Results of screen317's Security Check version 0.99.76 

 Windows 7 Service Pack 1 x64 (UAC is enabled) 

 Internet Explorer 10 

``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Enabled! 

Norton 360 Premier Edition  

 WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

 Java™ 6 Update 22 

 Java version out of Date!

 Adobe Flash Player 11.9.900.117 

 Adobe Reader 10.1.8 Adobe Reader out of Date! 

 Google Chrome 30.0.1599.101 

 Google Chrome 30.0.1599.69 

````````Process Check: objlist.exe by Laurent```````` 

 Norton ccSvcHst.exe

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C: 18% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

 

 

Farbar Service Scanner Version: 24-10-2013

Ran by Rebecca Geyer (administrator) on 31-10-2013 at 20:15:12

Running from "C:\Users\Rebecca Geyer\Desktop"

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)

Boot Mode: Normal

****************************************************************

 

Internet Services:

============

 

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo.com is accessible.

 

 

Windows Firewall:

=============

 

Firewall Disabled Policy:

==================

 

 

System Restore:

============

 

System Restore Disabled Policy:

========================

 

 

Action Center:

============

 

 

Windows Update:

============

 

Windows Autoupdate Disabled Policy:

============================

 

 

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is set to Demand. The default start type is Auto.

The ImagePath of WinDefend service is OK.

The ServiceDll of WinDefend service is OK.

 

 

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

 

 

Other Services:

==============

 

 

File Check:

========

C:\Windows\System32\nsisvc.dll => MD5 is legit

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit

C:\Windows\System32\dhcpcore.dll => MD5 is legit

C:\Windows\System32\drivers\afd.sys

[2013-10-09 18:57] - [2013-09-13 20:10] - 0497152 ____A (Microsoft Corporation) 314C17917AC8523EC77A710215012A65

 

C:\Windows\System32\drivers\tdx.sys => MD5 is legit

C:\Windows\System32\Drivers\tcpip.sys

[2013-10-09 18:57] - [2013-09-07 21:30] - 1903552 ____A (Microsoft Corporation) 40AF23633D197905F03AB5628C558C51

 

C:\Windows\System32\dnsrslvr.dll => MD5 is legit

C:\Windows\System32\mpssvc.dll => MD5 is legit

C:\Windows\System32\bfe.dll => MD5 is legit

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit

C:\Windows\System32\SDRSVC.dll => MD5 is legit

C:\Windows\System32\vssvc.exe => MD5 is legit

C:\Windows\System32\wscsvc.dll => MD5 is legit

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\System32\wuaueng.dll => MD5 is legit

C:\Windows\System32\qmgr.dll => MD5 is legit

C:\Windows\System32\es.dll => MD5 is legit

C:\Windows\System32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\System32\ipnathlp.dll => MD5 is legit

C:\Windows\System32\iphlpsvc.dll => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\System32\rpcss.dll => MD5 is legit

 

 

**** End of log ****

 

 

MiniToolBox by Farbar  Version: 13-07-2013

Ran by Rebecca Geyer (administrator) on 31-10-2013 at 20:19:42

Running from "C:\Users\Rebecca Geyer\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JSJ9SWO2"

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)

Boot Mode: Normal

***************************************************************************

 

========================= IE Proxy Settings: ==============================

 

Proxy is not enabled.

No Proxy Server is set.

========================= Hosts content: =================================

 

 

 

========================= IP Configuration: ================================

 

Intel® Centrino® Wireless-N 6150 = Wireless Network Connection (Connected)

Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)

Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)

Intel® Centrino® WiMAX 6150 = Local Area Connection 2 (Media disconnected)

 

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set global icmpredirects=enabled

 

 

popd

# End of IPv4 configuration

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : RebeccaGeyer

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

 

Ethernet adapter Local Area Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Intel® Centrino® WiMAX 6150

   Physical Address. . . . . . . . . : 64-D4-DA-6F-30-D7

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection 3:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2

   Physical Address. . . . . . . . . : 40-25-C2-CF-F8-B1

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

   Physical Address. . . . . . . . . : 40-25-C2-CF-F8-B1

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 6150

   Physical Address. . . . . . . . . : 40-25-C2-CF-F8-B0

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::ad99:8f3d:ae13:3069%13(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.0.14(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Thursday, October 31, 2013 8:05:37 PM

   Lease Expires . . . . . . . . . . : Tuesday, November 05, 2013 8:05:40 PM

   Default Gateway . . . . . . . . . : 192.168.0.1

   DHCP Server . . . . . . . . . . . : 192.168.0.1

   DHCPv6 IAID . . . . . . . . . . . : 322971074

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-04-08-A6-78-84-3C-B6-2B-14

   DNS Servers . . . . . . . . . . . : 24.220.0.10

                                       24.220.0.11

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Ethernet adapter Local Area Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

   Physical Address. . . . . . . . . : 78-84-3C-B6-2B-14

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 9:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.{21AD7FBC-600D-4087-AD9B-78D959D005BC}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1011:3dba:9ffc:c37c(Preferred)

   Link-local IPv6 Address . . . . . : fe80::1011:3dba:9ffc:c37c%17(Preferred)

   Default Gateway . . . . . . . . . : ::

   NetBIOS over Tcpip. . . . . . . . : Disabled

DNS request timed out.

    timeout was 2 seconds.

Server:  UnKnown

Address:  24.220.0.10

 

Name:    google.com

Addresses:  2607:f8b0:4001:c00::64

                  24.220.112.112

                  24.220.112.113

                  24.220.112.88

                  24.220.112.91

                  24.220.112.121

                  24.220.112.80

                  24.220.112.123

                  24.220.112.101

                  24.220.112.95

                  24.220.112.106

                  24.220.112.110

                  24.220.112.99

                  24.220.112.84

                  24.220.112.117

                  24.220.112.90

                  24.220.112.102

 

 

Pinging google.com [24.220.112.113] with 32 bytes of data:

Reply from 24.220.112.113: bytes=32 time=23ms TTL=58

Reply from 24.220.112.113: bytes=32 time=31ms TTL=58

 

Ping statistics for 24.220.112.113:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 23ms, Maximum = 31ms, Average = 27ms

Server:  dns1.midco.net

Address:  24.220.0.10

 

Name:    yahoo.com

Addresses:  98.138.253.109

                  98.139.183.24

                  206.190.36.45

 

 

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:

Reply from 98.139.183.24: bytes=32 time=54ms TTL=51

Reply from 98.139.183.24: bytes=32 time=52ms TTL=52

 

Ping statistics for 98.139.183.24:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 52ms, Maximum = 54ms, Average = 53ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

 16...64 d4 da 6f 30 d7 ......Intel® Centrino® WiMAX 6150

 15...40 25 c2 cf f8 b1 ......Microsoft Virtual WiFi Miniport Adapter #2

 14...40 25 c2 cf f8 b1 ......Microsoft Virtual WiFi Miniport Adapter

 13...40 25 c2 cf f8 b0 ......Intel® Centrino® Wireless-N 6150

 11...78 84 3c b6 2b 14 ......Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

  1...........................Software Loopback Interface 1

 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter

 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2

 17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.14     25

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

      192.168.0.0    255.255.255.0         On-link      192.168.0.14    281

     192.168.0.14  255.255.255.255         On-link      192.168.0.14    281

    192.168.0.255  255.255.255.255         On-link      192.168.0.14    281

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link      192.168.0.14    281

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  255.255.255.255  255.255.255.255         On-link      192.168.0.14    281

===========================================================================

Persistent Routes:

  None

 

IPv6 Route Table

===========================================================================

Active Routes:

 If Metric Network Destination      Gateway

 17     58 ::/0                     On-link

  1    306 ::1/128                  On-link

 17     58 2001::/32                On-link

 17    306 2001:0:9d38:6ab8:1011:3dba:9ffc:c37c/128

                                    On-link

 13    281 fe80::/64                On-link

 17    306 fe80::/64                On-link

 17    306 fe80::1011:3dba:9ffc:c37c/128

                                    On-link

 13    281 fe80::ad99:8f3d:ae13:3069/128

                                    On-link

  1    306 ff00::/8                 On-link

 17    306 ff00::/8                 On-link

 13    281 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)

Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)

Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)

Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)

Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)

Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)

x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)

x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)

x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (10/31/2013 08:05:37 PM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/31/2013 07:43:53 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 10.0.9200.16720 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 10d4

 

Start Time: 01ced69b5079ed82

 

Termination Time: 15

 

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

 

Report Id: ab159241-428e-11e3-88cd-78843cb62b14

 

Error: (10/31/2013 06:39:27 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 2059

 

Error: (10/31/2013 06:39:27 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledEvent 2059

 

Error: (10/31/2013 06:39:27 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (10/31/2013 06:39:26 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 1045

 

Error: (10/31/2013 06:39:26 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledEvent 1045

 

Error: (10/31/2013 06:39:26 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (10/31/2013 05:48:32 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 50720278

 

Error: (10/31/2013 05:48:32 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledEvent 50720278

 

 

System errors:

=============

Error: (10/30/2013 05:28:15 PM) (Source: Service Control Manager) (User: )

Description: The Hotspot Shield Monitoring Service service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (10/29/2013 08:34:44 PM) (Source: Service Control Manager) (User: )

Description: The Hotspot Shield Monitoring Service service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (10/29/2013 07:59:43 PM) (Source: Service Control Manager) (User: )

Description: The VAIO Care Performance Service service hung on starting.

 

Error: (10/28/2013 08:21:25 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)

Description: Installation Failure: Windows failed to install the following update with error 0x800f020b: SAMSUNG Electronics Co., Ltd. - Other hardware - SAMSUNG Mobile MTP Device.

 

Error: (10/28/2013 07:41:37 PM) (Source: Service Control Manager) (User: )

Description: The DefaultTabSearch service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (10/28/2013 07:41:25 PM) (Source: Service Control Manager) (User: )

Description: The DefaultTabSearch service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (10/28/2013 07:03:43 PM) (Source: Service Control Manager) (User: )

Description: The VAIO Care Performance Service service hung on starting.

 

Error: (10/26/2013 04:57:32 PM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was generated: 40. The internal error state is 107.

 

Error: (10/26/2013 04:57:32 PM) (Source: Schannel) (User: NT AUTHORITY)

Description: An SSL 3.0 connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The SSL connection request has failed.

 

Error: (10/26/2013 00:25:33 PM) (Source: DCOM) (User: )

Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

 

 

Microsoft Office Sessions:

=========================

Error: (10/31/2013 08:05:37 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/31/2013 07:43:53 PM) (Source: Application Hang)(User: )

Description: iexplore.exe10.0.9200.1672010d401ced69b5079ed8215C:\Program Files\Internet Explorer\iexplore.exeab159241-428e-11e3-88cd-78843cb62b14

 

Error: (10/31/2013 06:39:27 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 2059

 

Error: (10/31/2013 06:39:27 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledEvent 2059

 

Error: (10/31/2013 06:39:27 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (10/31/2013 06:39:26 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 1045

 

Error: (10/31/2013 06:39:26 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledEvent 1045

 

Error: (10/31/2013 06:39:26 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (10/31/2013 05:48:32 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 50720278

 

Error: (10/31/2013 05:48:32 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledEvent 50720278

 

 

CodeIntegrity Errors:

===================================

  Date: 2013-10-18 08:08:33.438

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-10-18 08:08:33.388

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-10-18 08:08:33.338

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\gpapi.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-10-18 08:08:33.188

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\gpapi.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-10 14:18:40.033

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-10 14:18:39.953

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-10 14:18:39.893

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-10 14:18:39.793

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-10 14:18:39.703

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-10 14:18:39.593

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\cryptnet.dll because the set of per-page image hashes could not be found on the system.

 

 

=========================== Installed Programs ============================

 

Adobe AIR (Version: 3.9.0.1030)

Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)

Adobe Flash Player 11 Plugin (Version: 11.9.900.117)

Adobe Reader X (10.1.8) MUI (Version: 10.1.8)

Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)

Apple Application Support (Version: 2.3.2)

Apple Mobile Device Support (Version: 6.0.1.3)

Apple Software Update (Version: 2.1.3.127)

Application Manager for VAIO

ArcSoft WebCam Companion 4 (Version: 4.0.21.392)

Best Buy pc app (Version: 3.2.0.0)

Bonjour (Version: 3.0.0.10)

Conexant HD Audio (Version: 8.54.18.50)

Corel WinDVD (Version: 10.0.5.800)

D3DX10 (Version: 15.4.2368.0902)

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Digital Copy

Google Chrome (Version: 30.0.1599.101)

Google Update Helper (Version: 1.3.21.165)

H&R Block Deluxe + Efile + State 2012 (Version: 12.05.7803)

H&R Block Missouri 2012 (Version: 1.12.3701)

H&R Block North Dakota 2012 (Version: 1.12.2001)

Intel PROSet Wireless

Intel WiMAX Tutorial (Version: 1.5.3.1)

Intel® Control Center (Version: 1.2.1.1007)

Intel® Management Engine Components (Version: 7.0.0.1144)

Intel® Processor Graphics (Version: 8.15.10.2291)

Intel® PROSet/Wireless WiFi Software (Version: 14.00.1000)

Intel® Rapid Storage Technology (Version: 10.1.0.1008)

Intel® Wireless Display

Intel® Wireless Display (Version: 2.0.27.0)

Intel® PROSet/Wireless WiMAX Software (Version: 6.05.0000)

iTunes (Version: 11.0.0.163)

Java Auto Updater (Version: 2.0.2.4)

Java™ 6 Update 22 (64-bit) (Version: 6.0.220)

Java™ 6 Update 22 (Version: 6.0.220)

Junk Mail filter update (Version: 15.4.3502.0922)

Keyboard Shortcuts (Version: 1.1.0.08290)

Media Gallery (Version: 1.5.0.16020)

Mesh Runtime (Version: 15.4.5722.2)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)

Microsoft .NET Framework 4 Extended (Version: 4.0.30320)

Microsoft Application Error Reporting (Version: 12.0.6015.5000)

Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)

Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)

Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)

Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)

Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Silverlight (Version: 5.1.20913.0)

Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)

MSVCRT (Version: 15.4.2862.0708)

MSVCRT_amd64 (Version: 15.4.2862.0708)

MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)

MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)

MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)

MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)

MyFreeCodec

Norton 360 Premier Edition (Version: 20.2.0.19)

Norton Identity Safe (Version: 2013.2.0.18)

Norton Management (Version: 3.2.2.12)

OOBE (Version: 11.2.1.10)

OverDrive Media Console (Version: 3.2.20)

Pdf995 (installed by H&R Block)

PdfEdit995 (installed by H&R Block)

PlayReady PC Runtime amd64 (Version: 1.3.0)

PMB (Version: 5.5.02.12220)

PMB VAIO Edition Plug-in (Version: 1.5.10.05300)

PMB VAIO Edition Plug-in (Version: 1.6.00.06010)

Quicken WillMaker Plus 2012 (Version: 1.0.0.0)

Realtek PCIE Card Reader (Version: 6.1.7601.92)

Remote Keyboard (Version: 1.1.1.07060)

Remote Play with PlayStation 3 (Version: 1.1.0.15070)

Samsung Kies (Version: 2.5.2.13021_10)

Samsung Story Album Viewer (Version: 1.0.0.13054_1)

SAMSUNG USB Driver for Mobile Phones (Version: 1.5.27.0)

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition

Sony Corporation (Version: 1.0.0)

SSLx64 (Version: 1.0.0)

SSLx86 (Version: 1.0.0)

Synaptics Pointing Device Driver (Version: 15.1.9.0)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)

Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)

Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition

Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition

Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition

Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition

Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition

Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition

Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition

Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition

Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition

Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition

VAIO - Media Gallery (Version: 1.5.0.16020)

VAIO - PMB VAIO Edition Guide (Version: 1.6.00.06030)

VAIO - PMB VAIO Edition Plug-in (Version: 1.6.01.06110)

VAIO - Remote Keyboard (Version: 1.1.0.07060)

VAIO - Remote Play with PlayStation®3 (Version: 1.1.0.15070)

VAIO Care (Version: 6.4.2.11150)

VAIO Control Center (Version: 4.5.0.03040)

VAIO Data Restore Tool (Version: 1.6.0.13140)

VAIO Easy Connect (Version: 1.1.1.12200)

VAIO Event Service (Version: 5.5.0.03040)

VAIO Gate (Version: 2.4.2.02200)

VAIO Gate Default (Version: 2.4.0.03240)

VAIO Hardware Diagnostics (Version: 4.2.0.14280)

VAIO Help and Support (Version: 14.00.0125)

VAIO Improvement (Version: 1.0.0.14150)

VAIO Manual (Version: 2.0.0.02250)

VAIO Quick Web Access (Version: 1.4.5.5)

VAIO Sample Contents (Version: 1.4.0.09010)

VAIO Satisfaction Survey. (Version: 3.0)

VAIO Smart Network (Version: 3.7.0.07050)

VAIO Transfer Support (Version: 1.4.0.14230)

VCCx86 (Version: 1.0.0)

VESx64 (Version: 1.0.0)

VESx86 (Version: 1.0.0)

VGClientX64 (Version: 1.0.0)

VGClientX86 (Version: 1.0.0)

VIx64 (Version: 1.0.0)

VIx86 (Version: 1.0.0)

VSNx64 (Version: 1.0.0)

VSNx86 (Version: 1.0.0)

VU5x64 (Version: 1.1.0)

VU5x86 (Version: 1.0.0)

VU5x86 (Version: 1.1.0)

VWSTx86 (Version: 1.0.0)

Windows Live Communications Platform (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3502.0922)

Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)

Windows Live Installer (Version: 15.4.3502.0922)

Windows Live Language Selector (Version: 15.4.3502.0922)

Windows Live Mail (Version: 15.4.3502.0922)

Windows Live Mesh (Version: 15.4.3502.0922)

Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)

Windows Live Messenger (Version: 15.4.3502.0922)

Windows Live MIME IFilter (Version: 15.4.3502.0922)

Windows Live Movie Maker (Version: 15.4.3502.0922)

Windows Live Photo Common (Version: 15.4.3502.0922)

Windows Live Photo Gallery (Version: 15.4.3502.0922)

Windows Live PIMT Platform (Version: 15.4.3502.0922)

Windows Live Remote Client (Version: 15.4.5722.2)

Windows Live Remote Client Resources (Version: 15.4.5722.2)

Windows Live Remote Service (Version: 15.4.5722.2)

Windows Live Remote Service Resources (Version: 15.4.5722.2)

Windows Live SOXE (Version: 15.4.3502.0922)

Windows Live SOXE Definitions (Version: 15.4.3502.0922)

Windows Live UX Platform (Version: 15.4.3502.0922)

Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)

Windows Live Writer (Version: 15.4.3502.0922)

Windows Live Writer Resources (Version: 15.4.3502.0922)

Wunderlist (Version: 1.2.4)

Wunderlist (Version: 2.0.0.3)

 

========================= Devices: ================================

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 35%

Total physical RAM: 6091.86 MB

Available physical RAM: 3918.19 MB

Total Pagefile: 12181.9 MB

Available Pagefile: 9885.7 MB

Total Virtual: 4095.88 MB

Available Virtual: 3964.72 MB

 

========================= Partitions: =====================================

 

1 Drive c: () (Fixed) (Total:584.77 GB) (Free:219.85 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\REBECCAGEYER

 

Administrator            Guest                    Rebecca Geyer           

 

 

**** End of log ****

 

 

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

 

Database version: v2013.10.31.08

 

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 10.0.9200.16721

Rebecca Geyer :: REBECCAGEYER [administrator]

 

10/31/2013 8:24:25 PM

mbam-log-2013-10-31 (20-24-25).txt

 

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 210969

Time elapsed: 9 minute(s), 8 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 17

HKCR\AppID\{38495740-0035-4471-851E-F5BBB86AB085} (PUP.Optional.DefaultTab.A) -> Quarantined and deleted successfully.

HKCR\AppID\{72D89EBF-0C5D-4190-91FD-398E45F1D007} (PUP.Optional.DefaultTab.A) -> Quarantined and deleted successfully.

HKCR\CLSID\{7F6AFBF1-E065-4627-A2FD-810366367D01} (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.

HKCR\TypeLib\{FEB62B15-CC00-4736-AAEC-BA046C9DFF73} (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.

HKCR\Interface\{1F8EDE97-36D5-422A-B8F0-9406E2D87C60} (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.

HKCR\DefaultTabBHO.DefaultTabBrowser.1 (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.

HKCR\DefaultTabBHO.DefaultTabBrowser (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01} (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01} (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{7F6AFBF1-E065-4627-A2FD-810366367D01} (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7F6AFBF1-E065-4627-A2FD-810366367D01} (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7F6AFBF1-E065-4627-A2FD-810366367D01} (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.

HKCR\CLSID\{A1E28287-1A31-4b0f-8D05-AA8C465D3C5A} (PUP.Optional.DefaultTab.A) -> Quarantined and deleted successfully.

HKCR\DefaultTabBHO.DefaultTabBrowserActiveX.1 (PUP.Optional.DefaultTab.A) -> Quarantined and deleted successfully.

HKCR\DefaultTabBHO.DefaultTabBrowserActiveX (PUP.Optional.DefaultTab.A) -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{A1E28287-1A31-4B0F-8D05-AA8C465D3C5A} (PUP.Optional.DefaultTab.A) -> Quarantined and deleted successfully.

HKCR\AppID\DefaultTabBHO.DLL (PUP.Optional.DefaultTab.A) -> Quarantined and deleted successfully.

 

Registry Values Detected: 1

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Microsoft Help (Trojan.Agent) -> Data: regsvr32.exe /s "C:\Users\Rebecca Geyer\AppData\Local\Temp\Microsoft Help\hgnnedfa.dll" -> Quarantined and deleted successfully.

 

Registry Data Items Detected: 4

HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Search Page (PUP.Optional.Snapdo) -> Bad: (http://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuCR&co=US&userid=4fd03b85-07c5-fa0f-36f9-d821dc678cf4&searchtype=ds&q={searchTerms}&installDate=28/10/2013) Good: (http://www.google.com) -> Quarantined and repaired successfully.

HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Search Bar (PUP.Optional.Snapdo) -> Bad: (http://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuCR&co=US&userid=4fd03b85-07c5-fa0f-36f9-d821dc678cf4&searchtype=ds&q={searchTerms}&installDate=28/10/2013) Good: (http://www.google.com) -> Quarantined and repaired successfully.

HKCU\SOFTWARE\Microsoft\Internet Explorer\Search|Default_Search_URL (PUP.Optional.Snapdo) -> Bad: (http://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuCR&co=US&userid=4fd03b85-07c5-fa0f-36f9-d821dc678cf4&searchtype=ds&q={searchTerms}&installDate=28/10/2013) Good: (http://www.google.com) -> Quarantined and repaired successfully.

HKCU\SOFTWARE\Microsoft\Internet Explorer\Search|SearchAssistant (PUP.Optional.Snapdo) -> Bad: (http://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuCR&co=US&userid=4fd03b85-07c5-fa0f-36f9-d821dc678cf4&searchtype=ds&q={searchTerms}&installDate=28/10/2013) Good: (http://www.google.com) -> Quarantined and repaired successfully.

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 5

C:\Users\Rebecca Geyer\AppData\Local\Temp\Player_Setup.exe\51571970a9fc4d18892400afb8e78788\parent.txt (PUP.Optional.DomaIQ) -> Quarantined and deleted successfully.

C:\Users\Rebecca Geyer\AppData\Local\Temp\Player_Setup.exe\51571970a9fc4d18892400afb8e78788\Player_Setup.exe (PUP.Optional.DomaIQ) -> Quarantined and deleted successfully.

C:\Users\Rebecca Geyer\AppData\Local\Temp\Player_Setup.exe\51571970a9fc4d18892400afb8e78788\software\plus-hd-1-3.exe (PUP.Optional.AdLyrics) -> Quarantined and deleted successfully.

C:\Users\Rebecca Geyer\AppData\Local\Temp\Player_Setup.exe\51571970a9fc4d18892400afb8e78788\software\swa1_23.exe (PUP.Optional.SevereWeatherAlerts) -> Quarantined and deleted successfully.

C:\Users\Rebecca Geyer\Downloads\Player_Setup.exe (PUP.Optional.DomaIQ) -> Quarantined and deleted successfully.

 

(end)

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1007

www.malwarebytes.org

 

Database version: v2013.10.31.08

 

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 10.0.9200.16721

Rebecca Geyer :: REBECCAGEYER [administrator]

 

10/31/2013 8:41:53 PM

mbar-log-2013-10-31 (20-41-53).txt

 

Scan type: Quick scan

Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken

Scan options disabled:

Objects scanned: 240843

Time elapsed: 27 minute(s), 13 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

Physical Sectors Detected: 0

(No malicious items detected)

 

(end)

 

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.07.0.1007

 

© Malwarebytes Corporation 2011-2012

 

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

 

Account is Administrative

 

Internet Explorer version: 10.0.9200.16721

 

Java version: 1.6.0_22

 

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED

CPU speed: 2.494000 GHz

Memory total: 6387777536, free: 4365459456

 

Downloaded database version: v2013.10.31.08

Downloaded database version: v2013.10.11.02

=======================================

Initializing...

------------ Kernel report ------------

     10/31/2013 20:41:43

------------ Loaded modules -----------

\SystemRoot\system32\ntoskrnl.exe

\SystemRoot\system32\hal.dll

\SystemRoot\system32\kdcom.dll

\SystemRoot\system32\mcupdate_GenuineIntel.dll

\SystemRoot\system32\PSHED.dll

\SystemRoot\system32\CLFS.SYS

\SystemRoot\system32\CI.dll

\SystemRoot\system32\drivers\Wdf01000.sys

\SystemRoot\system32\drivers\WDFLDR.SYS

\SystemRoot\system32\drivers\ACPI.sys

\SystemRoot\system32\drivers\WMILIB.SYS

\SystemRoot\system32\drivers\msisadrv.sys

\SystemRoot\system32\drivers\pci.sys

\SystemRoot\system32\drivers\vdrvroot.sys

\SystemRoot\System32\drivers\partmgr.sys

\SystemRoot\system32\DRIVERS\compbatt.sys

\SystemRoot\system32\DRIVERS\BATTC.SYS

\SystemRoot\system32\drivers\volmgr.sys

\SystemRoot\System32\drivers\volmgrx.sys

\SystemRoot\System32\drivers\mountmgr.sys

\SystemRoot\system32\drivers\iaStor.sys

\SystemRoot\system32\drivers\amdxata.sys

\SystemRoot\system32\drivers\fltmgr.sys

\SystemRoot\system32\drivers\N360x64\1402000.013\SYMDS64.SYS

\SystemRoot\system32\drivers\fileinfo.sys

\SystemRoot\system32\drivers\N360x64\1402000.013\SYMEFA64.SYS

\SystemRoot\System32\Drivers\Ntfs.sys

\SystemRoot\System32\Drivers\msrpc.sys

\SystemRoot\System32\Drivers\ksecdd.sys

\SystemRoot\System32\Drivers\cng.sys

\SystemRoot\System32\drivers\pcw.sys

\SystemRoot\System32\Drivers\Fs_Rec.sys

\SystemRoot\system32\drivers\ndis.sys

\SystemRoot\system32\drivers\NETIO.SYS

\SystemRoot\System32\Drivers\ksecpkg.sys

\SystemRoot\System32\drivers\tcpip.sys

\SystemRoot\System32\drivers\fwpkclnt.sys

\SystemRoot\system32\drivers\wd.sys

\SystemRoot\system32\drivers\volsnap.sys

\SystemRoot\System32\Drivers\spldr.sys

\SystemRoot\System32\drivers\rdyboost.sys

\SystemRoot\System32\Drivers\mup.sys

\SystemRoot\System32\drivers\hwpolicy.sys

\SystemRoot\System32\DRIVERS\fvevol.sys

\SystemRoot\system32\drivers\disk.sys

\SystemRoot\system32\drivers\CLASSPNP.SYS

\SystemRoot\system32\DRIVERS\cdrom.sys

\SystemRoot\system32\drivers\MCLIENTx64\0302020.00C\ccSetx64.sys

\SystemRoot\system32\drivers\N360x64\1402000.013\ccSetx64.sys

\SystemRoot\system32\drivers\NSTx64\7DD02000.012\ccSetx64.sys

\SystemRoot\system32\drivers\N360x64\1402000.013\SRTSP64.SYS

\SystemRoot\system32\drivers\N360x64\1402000.013\SRTSPX64.SYS

\SystemRoot\system32\drivers\N360x64\1402000.013\Ironx64.SYS

\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS

\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\VirusDefs\20131031.001\EX64.SYS

\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\VirusDefs\20131031.001\ENG64.SYS

\SystemRoot\System32\Drivers\Null.SYS

\SystemRoot\System32\Drivers\Beep.SYS

\SystemRoot\System32\drivers\vga.sys

\SystemRoot\System32\drivers\VIDEOPRT.SYS

\SystemRoot\System32\drivers\watchdog.sys

\SystemRoot\System32\DRIVERS\RDPCDD.sys

\SystemRoot\system32\drivers\rdpencdd.sys

\SystemRoot\system32\drivers\rdprefmp.sys

\SystemRoot\System32\Drivers\Msfs.SYS

\SystemRoot\System32\Drivers\Npfs.SYS

\SystemRoot\system32\DRIVERS\tdx.sys

\SystemRoot\system32\DRIVERS\TDI.SYS

\SystemRoot\system32\drivers\afd.sys

\SystemRoot\System32\DRIVERS\netbt.sys

\SystemRoot\system32\DRIVERS\wfplwf.sys

\SystemRoot\system32\DRIVERS\pacer.sys

\SystemRoot\system32\DRIVERS\vwififlt.sys

\SystemRoot\system32\DRIVERS\netbios.sys

\SystemRoot\system32\DRIVERS\wanarp.sys

\SystemRoot\system32\DRIVERS\termdd.sys

\SystemRoot\system32\drivers\N360x64\1402000.013\SYMNETS.SYS

\SystemRoot\system32\DRIVERS\rdbss.sys

\SystemRoot\system32\drivers\nsiproxy.sys

\SystemRoot\system32\DRIVERS\mssmbios.sys

\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\IPSDefs\20131030.001\IDSvia64.sys

\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys

\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys

\SystemRoot\System32\drivers\discache.sys

\SystemRoot\System32\Drivers\dfsc.sys

\SystemRoot\system32\DRIVERS\blbdrive.sys

\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\BASHDefs\20131022.001\BHDrvx64.sys

\SystemRoot\system32\DRIVERS\tunnel.sys

\SystemRoot\system32\DRIVERS\igdkmd64.sys

\SystemRoot\System32\drivers\dxgkrnl.sys

\SystemRoot\System32\drivers\dxgmms1.sys

\SystemRoot\system32\DRIVERS\HECIx64.sys

\SystemRoot\system32\DRIVERS\usbehci.sys

\SystemRoot\system32\DRIVERS\USBPORT.SYS

\SystemRoot\system32\DRIVERS\HDAudBus.sys

\SystemRoot\system32\DRIVERS\NETwNs64.sys

\SystemRoot\system32\DRIVERS\vwifibus.sys

\SystemRoot\system32\DRIVERS\RtsPStor.sys

\SystemRoot\system32\DRIVERS\L1C62x64.sys

\SystemRoot\system32\DRIVERS\CmBatt.sys

\SystemRoot\system32\DRIVERS\i8042prt.sys

\SystemRoot\system32\DRIVERS\kbdclass.sys

\SystemRoot\system32\DRIVERS\SynTP.sys

\SystemRoot\system32\DRIVERS\USBD.SYS

\SystemRoot\system32\DRIVERS\mouclass.sys

\SystemRoot\system32\DRIVERS\SFEP.sys

\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys

\SystemRoot\system32\DRIVERS\intelppm.sys

\SystemRoot\system32\DRIVERS\wmiacpi.sys

\SystemRoot\system32\DRIVERS\CompositeBus.sys

\SystemRoot\system32\DRIVERS\AgileVpn.sys

\SystemRoot\system32\DRIVERS\rasl2tp.sys

\SystemRoot\system32\DRIVERS\ndistapi.sys

\SystemRoot\system32\DRIVERS\ndiswan.sys

\SystemRoot\system32\DRIVERS\raspppoe.sys

\SystemRoot\system32\DRIVERS\raspptp.sys

\SystemRoot\system32\DRIVERS\rassstp.sys

\SystemRoot\system32\DRIVERS\swenum.sys

\SystemRoot\system32\DRIVERS\ks.sys

\SystemRoot\system32\DRIVERS\umbus.sys

\SystemRoot\system32\DRIVERS\WDKMD.sys

\SystemRoot\system32\DRIVERS\bpenum.sys

\SystemRoot\system32\DRIVERS\usbhub.sys

\SystemRoot\System32\Drivers\NDProxy.SYS

\SystemRoot\system32\drivers\CHDRT64.sys

\SystemRoot\system32\drivers\portcls.sys

\SystemRoot\system32\drivers\drmk.sys

\SystemRoot\system32\drivers\ksthunk.sys

\SystemRoot\system32\DRIVERS\IntcDAud.sys

\SystemRoot\system32\DRIVERS\usbccgp.sys

\SystemRoot\System32\Drivers\crashdmp.sys

\SystemRoot\System32\Drivers\dump_iaStor.sys

\SystemRoot\System32\Drivers\dump_dumpfve.sys

\SystemRoot\System32\Drivers\usbvideo.sys

\SystemRoot\System32\Drivers\bpusb.sys

\SystemRoot\system32\DRIVERS\bpmp.sys

\SystemRoot\System32\win32k.sys

\SystemRoot\System32\drivers\Dxapi.sys

\SystemRoot\system32\DRIVERS\monitor.sys

\SystemRoot\System32\TSDDD.dll

\SystemRoot\System32\cdd.dll

\SystemRoot\system32\drivers\luafv.sys

\SystemRoot\system32\DRIVERS\lltdio.sys

\SystemRoot\system32\DRIVERS\nwifi.sys

\SystemRoot\system32\DRIVERS\ndisuio.sys

\SystemRoot\system32\DRIVERS\rspndr.sys

\SystemRoot\system32\drivers\HTTP.sys

\SystemRoot\system32\DRIVERS\bowser.sys

\SystemRoot\System32\drivers\mpsdrv.sys

\SystemRoot\system32\DRIVERS\mrxsmb.sys

\SystemRoot\system32\DRIVERS\mrxsmb10.sys

\SystemRoot\system32\DRIVERS\mrxsmb20.sys

\SystemRoot\system32\drivers\peauth.sys

\??\C:\Windows\system32\drivers\regi.sys

\SystemRoot\System32\Drivers\secdrv.SYS

\SystemRoot\System32\DRIVERS\srvnet.sys

\SystemRoot\System32\drivers\tcpipreg.sys

\SystemRoot\System32\DRIVERS\srv2.sys

\SystemRoot\System32\DRIVERS\srv.sys

\SystemRoot\system32\DRIVERS\vwifimp.sys

\SystemRoot\system32\drivers\spsys.sys

\??\C:\Windows\system32\drivers\mbamchameleon.sys

\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys

\Windows\System32\ntdll.dll

\Windows\System32\smss.exe

\Windows\System32\apisetschema.dll

\Windows\System32\autochk.exe

\Windows\System32\msvcrt.dll

\Windows\System32\ole32.dll

\Windows\System32\clbcatq.dll

\Windows\System32\usp10.dll

\Windows\System32\kernel32.dll

\Windows\System32\shell32.dll

\Windows\System32\gdi32.dll

\Windows\System32\normaliz.dll

\Windows\System32\rpcrt4.dll

\Windows\System32\imagehlp.dll

\Windows\System32\user32.dll

\Windows\System32\msctf.dll

\Windows\System32\nsi.dll

\Windows\System32\psapi.dll

\Windows\System32\wininet.dll

\Windows\System32\shlwapi.dll

\Windows\System32\setupapi.dll

\Windows\System32\iertutil.dll

\Windows\System32\ws2_32.dll

\Windows\System32\imm32.dll

\Windows\System32\urlmon.dll

\Windows\System32\comdlg32.dll

\Windows\System32\advapi32.dll

\Windows\System32\difxapi.dll

\Windows\System32\sechost.dll

\Windows\System32\lpk.dll

\Windows\System32\Wldap32.dll

\Windows\System32\oleaut32.dll

\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll

\Windows\System32\wintrust.dll

\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll

\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll

\Windows\System32\cfgmgr32.dll

\Windows\System32\KernelBase.dll

\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll

\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll

\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

\Windows\System32\crypt32.dll

\Windows\System32\comctl32.dll

\Windows\System32\devobj.dll

\Windows\System32\msasn1.dll

----------- End -----------

Done!

<<<1>>>

Upper Device Name: \Device\Harddisk0\DR0

Upper Device Object: 0xfffffa8007e4a060

Upper Device Driver Name: \Driver\Disk\

Lower Device Name: \Device\Ide\IAAStorageDevice-1\

Lower Device Object: 0xfffffa80060fe050

Lower Device Driver Name: \Driver\iaStor\

<<<2>>>

Physical Sector Size: 512

Drive: 0, DevicePointer: 0xfffffa8007e4a060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

--------- Disk Stack ------

DevicePointer: 0xfffffa8007cbd990, DeviceName: Unknown, DriverName: \Driver\partmgr\

DevicePointer: 0xfffffa8007e4a060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

DevicePointer: 0xfffffa80060fe050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\

------------ End ----------

Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

Upper DeviceData: 0x0, 0x0, 0x0

Lower DeviceData: 0x0, 0x0, 0x0

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

<<<2>>>

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...

<<<2>>>

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Done!

Drive 0

Scanning MBR on drive 0...

Inspecting partition table:

MBR Signature: 55AA

Disk Signature: 21BFBB3C

 

Partition information:

 

    Partition 0 type is Other (0x27)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 2048  Numsec = 23711744

 

    Partition 1 type is Primary (0x7)

    Partition is ACTIVE.

    Partition starts at LBA: 23713792  Numsec = 204800

    Partition is not bootable

 

    Partition 2 type is Primary (0x7)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 23918592  Numsec = 1226343088

 

    Partition 3 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

 

Disk Size: 640135028736 bytes

Sector size: 512 bytes

 

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-1250243728-1250263728)...

Done!

Scan finished

=======================================

 

 

Removal queue found; removal started

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_1_23713792_i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...

Removal finished

 

Rkill 2.6.2 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

Copyright 2008-2013 BleepingComputer.com

More Information about Rkill can be found at this link:

 http://www.bleepingcomputer.com/forums/topic308364.html

 

Program started at: 10/31/2013 09:15:29 PM in x64 mode.

Windows Version: Windows 7 Home Premium Service Pack 1

 

Checking for Windows services to stop:

 

 * No malware services found to stop.

 

Checking for processes to terminate:

 

 * No malware processes found to kill.

 

Checking Registry for malware related settings:

 

 * Explorer Policy Removed:  NoActiveDesktopChanges [HKLM]

 

Backup Registry file created at:

 C:\Users\Rebecca Geyer\Desktop\rkill\rkill-10-31-2013-09-15-37.reg

 

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

 

Performing miscellaneous checks:

 

 * Windows Defender Disabled

 

   [HKLM\SOFTWARE\Microsoft\Windows Defender]

   "DisableAntiSpyware" = dword:00000001

 

Checking Windows Service Integrity:

 

 * Windows Defender (WinDefend) is not Running.

   Startup Type set to: Manual

 

Searching for Missing Digital Signatures:

 

 * No issues found.

 

Checking HOSTS File:

 

 * No issues found.

 

Program finished at: 10/31/2013 09:17:41 PM

Execution time: 0 hours(s), 2 minute(s), and 11 seconds(s)



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,735 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:50 PM

Posted 31 October 2013 - 09:27 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 pcmom3

pcmom3
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:50 PM

Posted 01 November 2013 - 01:15 AM

Here are the results on those scans (the ESET scan came up with no findings).

 

# AdwCleaner v3.010 - Report created 31/10/2013 at 21:37:57

# Updated 20/10/2013 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Rebecca Geyer - REBECCAGEYER

# Running from : C:\Users\Rebecca Geyer\Downloads\adwcleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\myfree codec

Folder Deleted : C:\Program Files (x86)\Conduit

Folder Deleted : C:\Program Files (x86)\myfree codec

Folder Deleted : C:\Users\Rebecca Geyer\AppData\Local\Conduit

Folder Deleted : C:\Users\Rebecca Geyer\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\Rebecca Geyer\AppData\LocalLow\iac

Folder Deleted : C:\Users\Rebecca Geyer\AppData\LocalLow\PriceGong

Folder Deleted : C:\Users\Rebecca Geyer\AppData\Local\Google\Chrome\User Data\Default\Extensions\amfclgbdpgndipgoegfpkkgobahigbcl

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Classes\AppID\secman.DLL

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASMANCS

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000001-4FEF-40D3-B3FA-E0531B897F98}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5C3B5DAA-0AFF-4808-90FB-0F2F2D760E36}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{64697678-0000-0010-8000-00AA00389B71}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FD501041-8EBE-11CE-8183-00AA00577DA2}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7D86A08B-0A8F-4BE0-B693-F05E6947E780}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{110A9EA2-8810-4C04-B916-CFD4E9427FEC}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{110A9EA2-8810-4C04-B916-CFD4E9427FEC}

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]

Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A25AA6E2-1CDE-4D0F-A5D4-4898D7FB3C86}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A5C9CB1C-1C0A-45A2-81CC-1DD342D0A478}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A661D4DC-4BD8-48FC-964B-A24AB8157DE6}

Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]

Key Deleted : HKCU\Software\anchorfree

Key Deleted : HKCU\Software\Myfree Codec

Key Deleted : HKCU\Software\smartbar

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes

Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider

Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong

Key Deleted : HKCU\Software\AppDataLow\Software\smartbar

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\Software\DeviceVM

Key Deleted : HKLM\Software\Freeze.com

Key Deleted : HKLM\Software\Myfree Codec

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\MyFreeCodec

Key Deleted : [x64] HKLM\SOFTWARE\DeviceVM

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v10.0.9200.16720

 

 

-\\ Google Chrome v30.0.1599.101

 

[ File : C:\Users\Rebecca Geyer\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [5308 octets] - [31/10/2013 21:36:30]

AdwCleaner[S0].txt - [4881 octets] - [31/10/2013 21:37:57]

 

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4941 octets] ##########

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.0.7 (10.15.2013:3)

OS: Windows 7 Home Premium x64

Ran by Rebecca Geyer on Thu 10/31/2013 at 21:51:59.49

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

~~~ Services

 

 

 

~~~ Registry Values

 

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchURL\\Default

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\searchURL\\Default

 

 

 

~~~ Registry Keys

 

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{27CC9546-B7EA-400C-87A9-12C6174D28AC}

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{3A6052A6-2A1C-4783-A565-085586B783A5}

 

 

 

~~~ Files

 

Successfully deleted: [File] "C:\users\default user\start menu\programs\startup\best buy pc app.lnk"

 

 

 

~~~ Folders

 

Successfully deleted: [Folder] "C:\ProgramData\best buy pc app"

Successfully deleted: [Folder] "C:\Users\Rebecca Geyer\appdata\local\best buy pc app"

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{0CD9EC31-FCD1-4C8E-89D1-E2CF5BB4E129}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{0EEA821E-DADC-4682-A25E-7F8D714AAF10}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{2AE0B4B5-1322-474E-829F-BA167D77924A}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{331BBFA6-6E93-4953-863B-B0DC1E8168B5}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{44B2E10C-81E1-4A68-A7D1-617C73F2645D}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{67EF1360-A60A-45CB-AFF5-DB1E3963CDA7}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{73EAB7E3-B8D5-4EA5-A16C-F402652E67C7}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{76FF4F53-DF5D-41DE-85FC-5C11E96DF79E}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{9A58BE2C-D55A-41BC-9888-932E010B7F32}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{AFEB3D1B-7E53-4525-AF1E-9C4BE915D7D4}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{B6C1A534-71F7-408A-9567-D8770E95EEB7}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{CA94E869-A96C-4292-8D9C-A82A9932DF01}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{F0FB4AF2-6C44-4722-B3FD-CE5F2D337CED}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{F620EAA8-79C4-4976-B69B-0B820472CAEA}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{F6F5F8C0-8FDE-48F6-9AC4-84098ABB6275}

Successfully deleted: [Empty Folder] C:\Users\Rebecca Geyer\appdata\local\{FAB5C761-49A7-402C-8B06-76744C11D9C7}

 

 

 

~~~ Chrome

 

Dumping contents of C:\Users\Rebecca Geyer\appdata\local\Google\Chrome\User Data\Default\Default

C:\Users\Rebecca Geyer\appdata\local\Google\Chrome\User Data\Default\Default\aadhdjdjdcdeggdfdfdadagddegcgddh

C:\Users\Rebecca Geyer\appdata\local\Google\Chrome\User Data\Default\Default\aadhdjdjdcdeggdfdfdadagddegcgddh\background.html

C:\Users\Rebecca Geyer\appdata\local\Google\Chrome\User Data\Default\Default\aadhdjdjdcdeggdfdfdadagddegcgddh\manifest.json

 

Successfully deleted: [Folder] C:\Users\Rebecca Geyer\appdata\local\Google\Chrome\User Data\Default\Default [Default Extension 1.0]

Successfully deleted: [Folder] C:\Users\Rebecca Geyer\appdata\local\Google\Chrome\User Data\Default\Extensions\amfclgbdpgndipgoegfpkkgobahigbcl

Successfully deleted: [Folder] C:\Users\Rebecca Geyer\appdata\local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda

 

 

 

~~~ Event Viewer Logs were cleared

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Thu 10/31/2013 at 22:09:45.63

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#6 Broni

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Posted 01 November 2013 - 03:34 PM

How is computer doing?

 

p22002970.gif Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader and install one of two free alternatives:

- Foxit PDF Reader from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

- PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer

 

p22002970.gif 1. Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.


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#7 pcmom3

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Posted 01 November 2013 - 05:52 PM

Well, it appears to not be messing with the links in Google anymore, except on Chrome, when I start a new tab, it says, "No webpage was found for the web address: chrome-extension://amfclgbdpgndipgoegfpkkgobahigbcl/redirect.html"  and I'm still getting an error when I start up that says, "The module "C:\Users\Rebecca Geyer\AppData\Local\Deluxe Digital Studios\bordbk150.dll" failed to load. "  I don't know what this is and I don't believe I've ever downloaded the Deluxe Digital Studios program.

 

I'll update my programs while I await your reply.



#8 Broni

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Posted 01 November 2013 - 06:26 PM

Reset Chrome...
Click on "Customize and control Google Chrome":
 
p22003758.gif
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.
 


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#9 pcmom3

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Posted 05 November 2013 - 10:43 PM

Perfect - that solves Google Chrome, any ideas on how to rid myself of the missing dll file error that comes open every time I start up, saying "The module "C:\Users\Rebecca Geyer\AppData\Local\Deluxe Digital Studios\bordbk150.dll" failed to load. "  

 

I don't know what this is and I don't believe I've ever downloaded the Deluxe Digital Studios program.



#10 Broni

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Posted 05 November 2013 - 11:11 PM

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

p4436801.gif

 

Upload the file(s) here: http://www.sendspace.com/
Click on Browse button and navigate to the file you want to upload.
Click on Upload button.
Click on FIRST Copy Link button and paste the link in your next reply.
 


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#11 pcmom3

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Posted 12 November 2013 - 07:41 PM

Here is the "Download Link" for the AutoRuns.txt file:

http://www.sendspace.com/file/l198q9 

 

Thanks for checking into this!

pcmom3



#12 Broni

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Posted 12 November 2013 - 08:29 PM

Re-run Autoruns, click on "Logon" tab and UN-check:

 

+ "Deluxe Digital Studios Update"

 

Restart computer and the error should be no more.


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