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Browser Hijack? Weird one.


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3 replies to this topic

#1 gobbers

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Posted 30 October 2013 - 09:50 AM

Hi,

 

I have a works laptop that I has a problem with both Firefox and IE.

 

The problem is that when an web address is entered incorrectly into the address bar it redirects to www.boardgames.co.uk

 

It appears that it redirects there if the address is not a fqdn

 

eg www.abc.com is okay, abc is not

 

Entering a correct URL there is no problem, even when autocomplete/search is off. 

 

I have followed many of the 'How-tos' and completed all steps from safe mode.

 

Software I have ran includes:

sfc /scannow
spybot S&D
Super Anti Spyware
Emisoft Emeergency kit
RKill
TDSSKiller
Rogue Killer
Malwarbytes
Malwarebytes Anti rootkit
Hitman Pro
adwcleaner
Junkremoval tool
Microsoft Malicious removal tool
Microsoft Security scan
CCleaner
OTL
MiniToolBox
farbar recovery scan tool

Kapersky Pure 3 anti virus

 

None of which have returned any real kind of infection nor managed to cure it.

 

The browsers are not particually running slow and this is the only problem that he stumbled upon.

 

However it is on my bosses laptop therefore he thinks its the end of the world. :angry:

 

I get the laptop back later, any help or pointers would be greatly appreciated.



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#2 quietman7

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Posted 30 October 2013 - 12:56 PM

If none of the tools you have used thus far are finding any malicious files or not successful at removal, disinfection will probably require the use of more powerful tools than we recommend in this forum. Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, it would be helpful if you replied back in this thread with a link to the new topic so we can closed this one. Good luck and be patient.
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#3 gobbers

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Posted 30 October 2013 - 05:06 PM

http://www.bleepingcomputer.com/forums/t/512410/browser-hijack-weird-one-that-doesnt-want-to-be-removed/

 

Many Thanks for your help.



#4 quietman7

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Posted 30 October 2013 - 05:15 PM

You're welcome.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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