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Strange URL in address bar after broadband outage


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#1 MissLizz

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Posted 30 October 2013 - 06:24 AM

Night before last broadband went down for hours and helpline was back up with 2 hour delays.  After 5 hours service came back on, but when I clicked on my Google icon I got:  " www.google.com/cgi-bin/redirect.ha"  in the address bar along with the Error 404 notification.  Also the tab with the Error 404 on it had the ATT globe on the left.  I can't get rid of this particular page although I don't know much to try.  I can reach regular Google  by clicking on the icon showing the 'g' on the blue back- ground on the apps bar on the same page and I get a new tab and all goes okay from then on.

  I tried deleting the address bar info and putting in the correct address from my other page and all goes well until I close that page, go back on and get the error msg again.   Related item or not, I checked my browser account activity and found 'Atom feed'.  I can't find out anything on that either.  I'm really curious about this; I use my laptop for browsing and email and that's about it.



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#2 RobinHoodSnr

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Posted 30 October 2013 - 06:26 AM

Download Ccleaner and see if it solved your problem...

 

PS: just for safety sakes, i would turn off the router, and back on again...just so everything can start up normal (although this should have nothing to do with the url though...)


Edited by RobinHoodSnr, 30 October 2013 - 06:28 AM.

...We all know something...but we will NEVER know everything :grinner:

 

Cryptlocker "Process" remover...will NOT delete Cryptolocker, only the processes...( a "safety precaution" I took for those who still want to "try" paying the ransom to get their files back. DON'T FORGET TO MONITOR YOUR TIME LEFT BEFORE PAYMENT! )

 

("KillCrypt" will automaticly open %appdatadir%...just guide this to Cryptolocker-Virus and double-click on it. Remember...if you "restart" your system, the processes will be back...use this only for emergencies if you want to create a quick document. While this processes is killed, your docs wont get infected, but WILL be encrypted (unusable) when you restart the PC/Laptop OR clicking on the Virus again!!!)


#3 cryptodan

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Posted 30 October 2013 - 06:26 AM

What Browser do you use IE, Chrome, Safari, Firefox, or Opera?

#4 MissLizz

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Posted 30 October 2013 - 06:32 AM

I'm using Chrome 30 on Windows XP.  Also I've rebooted. unplugged and replugged several time during and after the outage.


Edited by MissLizz, 30 October 2013 - 06:34 AM.


#5 cryptodan

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Posted 30 October 2013 - 06:34 AM

Go to your settings, and under appearance what is check when you click on Change?

#6 MissLizz

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Posted 30 October 2013 - 06:37 AM

When I clicked change, I got the erroneous address with the ATT symbol to the left.



#7 cryptodan

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Posted 30 October 2013 - 06:38 AM

Change that to www.google.com

#8 Roodo

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Posted 30 October 2013 - 06:38 AM

dido

Edited by Roodo, 30 October 2013 - 06:40 AM.


#9 MissLizz

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Posted 30 October 2013 - 06:42 AM

Will try the above.  It'll take me some time but will report back later.  Thanks for something to try.



#10 cryptodan

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Posted 30 October 2013 - 06:43 AM

You are welcome

#11 MissLizz

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Posted 30 October 2013 - 07:09 AM

I tried.  It didn't work.  Control panel Systems shows correct Google.  Tools/internet options/settings in both IE and Google have correct addresses.  Click on desktop icon, get same error message.



#12 cryptodan

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Posted 30 October 2013 - 07:11 AM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#13 MissLizz

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Posted 30 October 2013 - 07:32 AM

I downloaded the MiniToolBox and saw what you meant; clicked, hit Go, but how to post?  How to save?  Need to apologize since I still struggle with most computer terms.  I'll save the above and work on it.  I still thank you.


Edited by MissLizz, 30 October 2013 - 08:20 AM.


#14 MissLizz

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Posted 30 October 2013 - 08:22 AM

I downloaded, followed instructions, posted and saved.  Thanks for everyone's time.  Wish I was smarter.



#15 cryptodan

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Posted 30 October 2013 - 08:58 AM

Open the results.txt file, and then go to edit then select all then copy and then right click on the posy box and hit paste.




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