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Google Redirect Problem


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10 replies to this topic

#1 ann21

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Posted 29 October 2013 - 09:07 PM

I've had this problem for a while now where everytime I click on a ser on google, I get redirected to another site. I have tried all kinds of security scans like Norton, Mcafee and a couple others and the results always show zero threats. My computer is also slow and sites take a long time to load....  Any suggestions on what I could do on my end to fix this once and for all?



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#2 Broni

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Posted 29 October 2013 - 09:18 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 ann21

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Posted 30 October 2013 - 12:02 PM

Broni,

 

Thanks for the info, I followed it to a "T" and now have another problem - Ugh! After I ran malwarebytes it showed 39 infected objects, mostly in my register. I removed them and saved the log. I was prompted to restart my computer which I did and upon start up, the window service pack message appeared and I waited forever for it to do its thing only to get the message "failure configureing service pack" and having to wait again for it to "undo" any changes. My computer shuts off and upon restarting the entire thing happens... over and over again. I've been held up over two hours dealing with this issue and need to get back to work. My computer is operating in safe mode now and I have no idea what to do!  HELP!



#4 ann21

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Posted 30 October 2013 - 02:19 PM

I'm really screwed here... I can't stop the windows service pack install and it keeps trying to install everytime I go out of safe mode and than tried to "revert changes" ultimately to attempt to reinstall! I can't even back up my pc in safemode so I can turn on factory settings because java plugin doesn't work in safe mode!!!! Five hours down the drain, should have paid geek squad now out almost a day of work.



#5 Broni

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Posted 30 October 2013 - 06:30 PM

I'm sorry for your troubles.

 

Did you try system restore from safe mode?


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 ann21

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Posted 31 October 2013 - 09:52 AM

Hi,

 

Yes, there was only one restore point right before the service pack so I did that, but not sure what to do at this point. I'm going to try downloading a sp blocker I came across and run the malwarebytes again hopefully this won't happen again. If so, I will do a system restore again, total backup and revert to factory settings. Is there anything else you could suggest that would be more advisable? I really don't know too much about these issues so it's a bit frustrating for me.... BLEEPING COMPUTER!



#7 Broni

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Posted 31 October 2013 - 05:42 PM

I'd suggest more advanced checks.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#8 Joan Brown

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Posted 05 November 2013 - 06:13 AM

I had ever suffered the similar problem. Are you redirected to unknown websites constantly? Do you find any new toolbars or programs installed on your computer without your consent? The redirect virus can add its malicious add-ons and extension to your browsers like Google, IE, Firefox, etc. 

 

here are removal steps to help you remove it completely from your PC:

 

Step 1: Clear away all the cookies of this redirect virus.

 

Internet Explorer: Select Tools -> Safety -> Delete browsing history, click Delete button to clean up all the cookies.

 

Step 2: Remove all add-ons and extensions of with this redirect virus.

 

Internet Explorer: Click on Tools > Manage Add-ons.

 

Step 3: Erase all the files associated with this redirect virus.

 

%AppData%Local[random].exe
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\*.exe

 

Step 4: Delete the registry entries injected by this redirect virus.

 

Go to the Start menu and select Run. Type regedit into the Run dialog box and press OK to start Registry Editor. Search for and delete the following registry entries injected by this redirect virus:

 

 

HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun “[RANDOM]”
HKEY_CURRENT_USER\Software\Classes\exefile\shell\open\command “IsolatedCommand” = ‘”%1? %*’
HKEY_CURRENT_USER\Software\Classes\exefile\shell\runas\command “(Default)” = ‘”%1? %*’

 

If you any doubt, go to http://www.pcsgo.com/remove-sweetpacks-search-com-how-to-delete-sweetpacks-search-com-redirect-virus/.

 

Note that back up your Windows to restore your valuable information before performing the removal.



#9 ann21

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Posted 23 November 2013 - 07:29 PM

Here are the results:

 

1. Security Check (There were no security programs detected)

 

2. Farbar Service Scanner Version: 24-10-2013
Ran by Holly (administrator) on 30-10-2013 at 10:02:44
Running from "C:\Users\Holly\Desktop"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-02-13 12:52] - [2013-01-04 01:41] - 1893224 ____A (Microsoft Corporation) 5CFB7AB8F9524D1A1E14369DE63B83CC

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

3. Mini Tool Box (tried to download multiple times and could not)

 

4. DDS

DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/10/2010 8:55:38 PM
System Uptime: 11/23/2013 5:21:24 PM (0 hours ago)
.
Motherboard: PEGATRON CORPORATION |  | Narra6
Processor: AMD Athlon™ II X2 250 Processor | CPU 1 | 3000/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 585 GiB total, 398.852 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 1.577 GiB free.
E: is CDROM ()
G: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: SBRE
Device ID: ROOT\LEGACY_SBRE\0000
Manufacturer:
Name: SBRE
PNP Device ID: ROOT\LEGACY_SBRE\0000
Service: SBRE
.
==== System Restore Points ===================
.
RP958: 11/16/2013 3:05:35 AM - Windows 7 Service Pack 1
RP959: 11/17/2013 12:00:12 AM - Windows Backup
RP961: 11/19/2013 3:00:22 AM - Windows Update
RP962: 11/23/2013 4:59:06 PM - Removed WD SmartWare
RP965: 11/23/2013 5:27:06 PM - Removed Java 7 Update 45
RP966: 11/23/2013 5:31:15 PM - Removed WD Security
RP967: 11/23/2013 5:33:27 PM - Removed WD Drive Utilities
RP968: 11/23/2013 5:36:27 PM - Removed WD SmartWare
RP969: 11/23/2013 5:50:13 PM - Windows Update
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Photoshop Elements
Adobe Reader XI (11.0.05)
Adobe SVG Viewer
aiofw
aioprnt
aioscnnr
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft Panorama Maker 4
ARO 2012
Avery Template
BatchPurifier
Bing Bar
Bonjour
C4USelfUpdater
Canon MG2100 series MP Drivers
center
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite Deluxe
D3DX10
DirectX for Managed Code Update (Summer 2004)
Dropbox
DVD Menu Pack for HP MediaSmart Video
File Type Assistant
Google Chrome
Google Earth
Google Update Helper
Hewlett-Packard ACLM.NET v1.2.1.1
HP Advisor
HP Customer Experience Enhancements
HP Games
HP MediaSmart Demo
HP MediaSmart DVD
HP MediaSmart Music/Photo/Video
HP MediaSmart SmartMenu
HP MediaSmart/TouchSmart Netflix
HP Odometer
HP Remote Solution
HP Setup
HP Support Assistant
HP Support Information
HP Update
iCloud
iTunes
join.me
Junk Mail filter update
Justinmind Prototyper 5.1.0
KODAK AiO Home Center
KompoZer 0.8b3
ksDIP
LabelPrint
LightScribe System Software
Microsoft .NET Framework 1.1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 60 day trial
Microsoft Office OneNote 2003
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional Edition 2003
Microsoft Office Project Professional 2003
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Mobilizer
MobiOne 2.2.3
Movie Theme Pack for HP MediaSmart Video
Mozilla Firefox 25.0.1 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MyFonts Order M2573230
MyPC Backup
Nikon Message Center
Nikon Transfer
Nitro Reader 3
NVIDIA Drivers
PageBreeze Free HTML Editor
Payroll Income Documents Generator 2.2
PictureMover
PlayReady PC Runtime amd64
PreReq
QuickBooks Customer Manager Version 2.5
QuickTime
RealDownloader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealNetworks - Microsoft Visual C++ 2010 Runtime
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.1
Recovery Manager
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Skype™ 6.3
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources

Event Viewer Messages From Past Week (I did't paste this portion as there were thousands of erros saying "The DNS Client Service terminated unexpededly".

 

5. Malwarebytes (I didn't post this because there were 0 threats detected)

 

6. MB Antiroot kit

Malwarebytes Anti-Rootkit BETA 1.07.0.1007
www.malwarebytes.org

Database version: v2013.10.02.12

Windows 7 x64 NTFS
Internet Explorer 9.0.8112.16421
Holly :: HOLLY-PC [administrator]

11/23/2013 6:07:55 PM
mbar-log-2013-11-23 (18-07-55).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Kernel memory modifications detected. Deep Anti-Rootkit Scan engaged.
Objects scanned: 262876
Time elapsed: 19 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 4
HKLM\SOFTWARE\CLASSES\INTERFACE\{55555555-5555-5555-5555-550055225558} (Adware.GamePlayLab) -> Delete on reboot.
HKLM\SOFTWARE\CLASSES\TypeLib\{44444444-4444-4444-4444-440044224458} (Adware.GamePlayLab) -> Delete on reboot.
HKLM\SOFTWARE\CLASSES\INTERFACE\{66666666-6666-6666-6666-660066226658} (Adware.GamePlayLab) -> Delete on reboot.
HKLM\SOFTWARE\CLASSES\INTERFACE\{77777777-7777-7777-7777-770077227758} (Adware.GamePlayLab) -> Delete on reboot.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 6
Physical Sector #1250260992 on Drive #0 (Unknown.Rootkit.VBR) -> Replace on reboot.
Master Boot Record on Drive #0 (Unknown.Rootkit.VBR) -> Replace on reboot.
Physical Sector #1250245671 on Drive #0 (Forged physical sector) -> Replace on reboot.
Physical Sector #1250260992 on Drive #0 (Forged physical sector) -> Replace on reboot.
Physical Sector #1250261122 on Drive #0 (Forged physical sector) -> Replace on reboot.
Physical Sector #1250263711 on Drive #0 (Forged physical sector) -> Replace on reboot.

(end)
 

7. Rkill

Rkill 2.6.2 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 11/23/2013 06:37:31 PM in x64 mode.
Windows Version: Windows 7 Home Premium

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
  * HKLM\Software\Classes\.exe\shell found and deleted!


Performing miscellaneous checks:

 * Reparse Point/Junctions Found (Most likely legitimate)!

     * C:\Windows\system64 => c:\users [Dir]

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost

Program finished at: 11/23/2013 06:39:28 PM
Execution time: 0 hours(s), 1 minute(s), and 56 seconds(s)
 



#10 HelpBot

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Posted 23 November 2013 - 10:45 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/512312 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

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    Bleepin' Binary Bot


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Posted 24 November 2013 - 09:16 AM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!





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