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Secondary Hard Drive says "full" but it's not!?


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#1 bomber1712

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Posted 29 October 2013 - 08:35 PM

Hi all,

 

I am stumped.  I have a Win 7 desktop with 2 - 500GB HDD's.  One is the OS and the 2nd as a destination for Windows Backup.  I am getting a message that the backup drive (E) is full.  When I open it in Explorer (with hidden files being shown), there are only a few files/folders.  If I "select all", the total space shows as 142 GB.  If I right click the drive (e:), properties show as 493,000,000,000 Bytes used.

 

Question 1: What am I missing?  Can someone help me?

 

Question 2:  Why does Windows backup create this situation and can I keep it from happening again?

 

Thanks!



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#2 Armand Duval

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Posted 30 October 2013 - 01:27 AM

Check your file system with command chkdsk /f. (run cmd with Administrator privileges )



#3 hamluis

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Posted 30 October 2013 - 03:37 PM

What does Disk Management report for these two partitions?

 

Start/Run...type diskmgmt.msc and hit Enter.

 

Post a screenshot so that we can see.

 

How To Capture And Edit A Screen Shot. - http://www.bleepingcomputer.com/forums/topic43088.html

 

Louis


Edited by hamluis, 01 November 2013 - 02:33 PM.


#4 wing987

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Posted 30 October 2013 - 04:37 PM

Is it possible that the files you are viewing/seeing are only part of the picture? Have you tried to view hidden files?


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#5 bomber1712

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Posted 30 October 2013 - 08:58 PM

I was able to free some space on the drive by using "Disk Clean Up" and removing restore points.  Still a mismatch between what I SEE and what it is reporting.  I figure I should be able to gain about 180GB!  That's alot of space...

 

 

 

Have you tried to view hidden files?

 

Yes, I am currently showing hidden files.  See photo HERE.

 

 

 

Start/Run...type diskmgmt.msc and hit Enter.

 

Post a screenshot so that we can see.

 

 

See photo HERE.

 

 

Check your file system with command chkdsk /f

 

 

Here is the result:

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>chkdsk e: /f
The type of the file system is NTFS.
Volume label is Backup.

CHKDSK is verifying files (stage 1 of 3)...
  4864 file records processed.
File verification completed.
  0 large file records processed.
  0 bad file records processed.
  0 EA records processed.
  0 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
  5678 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)...
  4864 file SDs/SIDs processed.
Security descriptor verification completed.
  408 data files processed.
CHKDSK is verifying Usn Journal...
  8485032 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.

 488384000 KB total disk space.
 340221136 KB in 4410 files.
      2236 KB in 409 indexes.
         0 KB in bad sectors.
     94428 KB in use by the system.
     65536 KB occupied by the log file.
 148066200 KB available on disk.

      4096 bytes in each allocation unit.
 122096000 total allocation units on disk.
  37016550 allocation units available on disk.



#6 hamluis

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Posted 31 October 2013 - 01:13 PM

Chkdsk and Disk Management reflect the same thing for the partition/drive.

 

Chkdsk is the utility which corrects free space as reported by Windows.  I don't see how any aspect of Windows can disagree with it.

 

I suggest checking the drive's property data now that you've run chkdsk.

 

Louis



#7 bomber1712

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Posted 31 October 2013 - 08:20 PM

Everything I check says the drive has more on it than I can see. In the photos, I posted the properties from that drive. When I select all files, space on drive is 142gb.

#8 hamluis

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Posted 01 November 2013 - 02:37 PM

I'm not following you...are you saying that 142GB of free space is incorrect?

 

In any case...you can use the following tool to visually explore the individual content of any partition, WinDirStat - http://download.cnet.com/WinDirStat/3000-2248_4-10614593.html .

 

Louis



#9 bomber1712

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Posted 05 November 2013 - 04:22 PM

When I use Windows explorer to look at that drive (with hidden files shown), it appears that there are 6 items.  If I "select all" and right click "properties", it shows total on disk of 142 GB (see photo: http://sdrv.ms/HtbPKA).  But, if you look at any other measure, it seems that the drive only has 141 GB AVAILABLE out of 466 GB (or 325 Used). see photo: http://sdrv.ms/1hvhahM

 

So, the issue is that I "see" 142 GB USED, which means there should be 325 GB AVAILABLE. 

 

I hope that helps explain my conondrum!



#10 hamluis

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Posted 06 November 2013 - 07:25 PM

Please post a current graphic reflecting today's date, rather than 10/25/2013.

 

I suggest that you run the chkdsk /r command before doing so.  Do not post log or results.

 

Louis



#11 bomber1712

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Posted 06 November 2013 - 08:45 PM

OK, so I ran WinDirStat and found that the icon "Betty-PC" is not really 0 bytes as reported.  In actuality, this file manages Windows Backups.  It turns out that I had it set to "let windows manage backups" as opposed to "keep the latest backup".  Through WinDirStat, I was able to see that I had every backup going back a year and a half at 4 to 7 GB each (weekly).  I used options under "Backup and Restore" to delete all but the most recent.  I also changed my settings to "keep only the latest".  My drive now has 312 GB free!  YAY!

 

Thanks for all of your help!  I couldn't have done it without you!



#12 hamluis

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Posted 07 November 2013 - 12:07 PM

:thumbup2: , nice work...happy computing :).

 

Louis






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