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(McAfee/Skype/Desktop Windows Mgr/MS Help&Support) has stopped working


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32 replies to this topic

#1 Ceezeeum

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Posted 29 October 2013 - 04:42 PM

When I double click any of the following to open them, I immediately get the message:

"[program] has stopped working Windows is checking for a solution to the problem."

Followed soon after by: "[Program] has stopped working. A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available."

 

So far, I have found that each of the following all experience the same when I try to

start them: Skype, McAfee, Desktop Windows Manager and Microsoft Help & Support.

 

It was suggested that I try to remove malware. I have not paid for a program to do so yet.

I have tried uninstalling and reinstalling Skype but not the others. I first noticed this when I

tried to use Skype yesterday. I hadn't used it since July.


Edited by hamluis, 29 October 2013 - 04:58 PM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 cryptodan

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Posted 29 October 2013 - 04:55 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 Ceezeeum

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Posted 29 October 2013 - 05:20 PM

Result:
 
MiniToolBox by Farbar  Version: 13-07-2013
Ran by GACZ (administrator) on 29-10-2013 at 18:16:47
Running from "C:\Users\GACZ\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Broadcom 4322AG 802.11a/b/g/draft-n Wi-Fi Adapter = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Hardware not present)
Marvell Yukon 88E8072 PCI-E Gigabit Ethernet Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : GACZ-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gha.chartermi.net
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-27-13-5B-CD-6C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : gha.chartermi.net
   Description . . . . . . . . . . . : Broadcom 4322AG 802.11a/b/g/draft-n Wi-Fi Adapter
   Physical Address. . . . . . . . . : 00-26-5E-81-66-33
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::20d1:2b27:3343:8aef%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, October 29, 2013 3:52:06 PM
   Lease Expires . . . . . . . . . . : Wednesday, October 30, 2013 6:11:09 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 301999710
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-08-EF-DF-18-A9-05-E0-82-35
   DNS Servers . . . . . . . . . . . : 24.247.15.53
                                       66.189.0.100
                                       24.178.162.3
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Marvell Yukon 88E8072 PCI-E Gigabit Ethernet Controller
   Physical Address. . . . . . . . . : 18-A9-05-E0-82-35
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.gha.chartermi.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gha.chartermi.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 13:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:c9b:182c:b47e:8059(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::c9b:182c:b47e:8059%22(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{A19A5FF7-924F-4EB4-B41B-811261389C19}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{ACF70401-172A-4C64-BFAF-1F08E8A87FDA}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  vip01aldlmi.aldl.mi.charter.com
Address:  24.247.15.53
 
Name:    google.com
Addresses:  2607:f8b0:4009:800::1006
 74.125.225.78
 74.125.225.72
 74.125.225.70
 74.125.225.66
 74.125.225.73
 74.125.225.68
 74.125.225.65
 74.125.225.67
 74.125.225.64
 74.125.225.71
 74.125.225.69
 
 
Pinging google.com [74.125.225.32] with 32 bytes of data:
Reply from 74.125.225.32: bytes=32 time=90ms TTL=53
Reply from 74.125.225.32: bytes=32 time=21ms TTL=53
 
Ping statistics for 74.125.225.32:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 90ms, Average = 55ms
Server:  vip01aldlmi.aldl.mi.charter.com
Address:  24.247.15.53
 
Name:    yahoo.com
Addresses:  98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=105ms TTL=50
Reply from 98.138.253.109: bytes=32 time=39ms TTL=50
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 105ms, Average = 72ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...00 27 13 5b cd 6c ......Bluetooth Device (Personal Area Network)
 11...00 26 5e 81 66 33 ......Broadcom 4322AG 802.11a/b/g/draft-n Wi-Fi Adapter
 10...18 a9 05 e0 82 35 ......Marvell Yukon 88E8072 PCI-E Gigabit Ethernet Controller
  1...........................Software Loopback Interface 1
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 22...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.100     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.100    281
    192.168.1.100  255.255.255.255         On-link     192.168.1.100    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.100    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.100    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.100    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 22     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 22     58 2001::/32                On-link
 22    306 2001:0:5ef5:79fd:c9b:182c:b47e:8059/128
                                    On-link
 11    281 fe80::/64                On-link
 22    306 fe80::/64                On-link
 22    306 fe80::c9b:182c:b47e:8059/128
                                    On-link
 11    281 fe80::20d1:2b27:3343:8aef/128
                                    On-link
  1    306 ff00::/8                 On-link
 22    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 07 C:\windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 21 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 22 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 23 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 24 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 25 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 26 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 27 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 28 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 29 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 30 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 31 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 32 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 33 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 34 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 35 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 36 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 37 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 38 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 39 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 40 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 41 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/29/2013 05:35:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: mcuicnt.exe, version: 5.9.2.0, time stamp: 0x52309243
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000b2f11
Faulting process id: 0x650
Faulting application start time: 0xmcuicnt.exe0
Faulting application path: mcuicnt.exe1
Faulting module path: mcuicnt.exe2
Report Id: mcuicnt.exe3
 
Error: (10/29/2013 05:27:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: mcuicnt.exe, version: 5.9.2.0, time stamp: 0x52309243
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000b2f11
Faulting process id: 0x12d4
Faulting application start time: 0xmcuicnt.exe0
Faulting application path: mcuicnt.exe1
Faulting module path: mcuicnt.exe2
Report Id: mcuicnt.exe3
 
Error: (10/29/2013 05:20:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: mcuicnt.exe, version: 5.9.2.0, time stamp: 0x52309243
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000b2f11
Faulting process id: 0xba8
Faulting application start time: 0xmcuicnt.exe0
Faulting application path: mcuicnt.exe1
Faulting module path: mcuicnt.exe2
Report Id: mcuicnt.exe3
 
Error: (10/29/2013 05:17:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: mcuihost.exe, version: 12.9.2.0, time stamp: 0x5241dd55
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000b2f11
Faulting process id: 0x1314
Faulting application start time: 0xmcuihost.exe0
Faulting application path: mcuihost.exe1
Faulting module path: mcuihost.exe2
Report Id: mcuihost.exe3
 
Error: (10/29/2013 05:07:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.9.59.106, time stamp: 0x524c04b5
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000b2f11
Faulting process id: 0xce0
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3
 
Error: (10/29/2013 04:52:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.9.59.106, time stamp: 0x524c04b5
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000b2f11
Faulting process id: 0x1310
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3
 
Error: (10/29/2013 04:02:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.9.59.106, time stamp: 0x524c04b5
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000b2f11
Faulting process id: 0xb90
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3
 
Error: (10/29/2013 03:56:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.9.59.106, time stamp: 0x524c04b5
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000b2f11
Faulting process id: 0x10d4
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3
 
Error: (10/29/2013 03:54:48 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {de22b352-8400-451c-a6f1-2365a454baf8}
 
Error: (10/29/2013 03:52:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: Dwm.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc225
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000b2f11
Faulting process id: 0xb84
Faulting application start time: 0xDwm.exe0
Faulting application path: Dwm.exe1
Faulting module path: Dwm.exe2
Report Id: Dwm.exe3
 
 
System errors:
=============
Error: (10/29/2013 04:54:44 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the hpsrv service.
 
Error: (10/29/2013 03:57:33 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (10/29/2013 03:52:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
SASDIFSV
SASKUTIL
 
Error: (10/29/2013 03:51:41 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (10/29/2013 03:51:41 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter
 
Error: (10/29/2013 03:49:59 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070663: Security Update for Microsoft Office Word 2007 (KB2827330).
 
Error: (10/29/2013 03:49:58 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070663: Update for Microsoft Office 2007 suites (KB2596620).
 
Error: (10/29/2013 03:49:57 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070663: Security Update for Microsoft Office 2007 suites (KB2687499).
 
Error: (10/29/2013 03:49:56 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070663: Security Update for Microsoft Office 2007 suites (KB2596744).
 
Error: (10/29/2013 03:49:55 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070663: Security Update for Microsoft Office 2007 suites (KB2760585).
 
 
Microsoft Office Sessions:
=========================
Error: (04/13/2011 00:44:02 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2904 seconds with 480 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-01-30 12:29:22.143
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-01-30 12:29:22.143
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-01-30 12:29:22.143
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
2007 Microsoft Office system (Version: 12.0.6612.1000)
Acrobat.com (Version: 1.6.65)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.732.0)
Atualização do produto Microsoft Office Excel 2007 Help (KB963678)
Atualização do produto Microsoft Office Outlook 2007 Help (KB963677)
Atualização do produto Microsoft Office Powerpoint 2007 Help (KB963669)
Atualização do produto Microsoft Office Word 2007 Help (KB963665)
Avid Studio (Version: 1.1.0.2887)
Avid Studio Plugins (Version: 1.0.0.2804)
Bonjour (Version: 3.0.0.10)
Broadcom 802.11 Wireless LAN Adapter (Version: 5.60.350.6)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0804.1118.18368)
Catalyst Control Center Graphics Full Existing (Version: 2009.0804.1118.18368)
Catalyst Control Center Graphics Full New (Version: 2009.0804.1118.18368)
Catalyst Control Center Graphics Light (Version: 2009.0804.1118.18368)
Catalyst Control Center InstallProxy (Version: 2009.0804.1118.18368)
Catalyst Control Center Localization All (Version: 2009.0804.1118.18368)
CCC Help Chinese Standard (Version: 2009.0804.1117.18368)
CCC Help Chinese Traditional (Version: 2009.0804.1117.18368)
CCC Help Czech (Version: 2009.0804.1117.18368)
CCC Help Danish (Version: 2009.0804.1117.18368)
CCC Help Dutch (Version: 2009.0804.1117.18368)
CCC Help English (Version: 2009.0804.1117.18368)
CCC Help Finnish (Version: 2009.0804.1117.18368)
CCC Help French (Version: 2009.0804.1117.18368)
CCC Help German (Version: 2009.0804.1117.18368)
CCC Help Greek (Version: 2009.0804.1117.18368)
CCC Help Hungarian (Version: 2009.0804.1117.18368)
CCC Help Italian (Version: 2009.0804.1117.18368)
CCC Help Japanese (Version: 2009.0804.1117.18368)
CCC Help Korean (Version: 2009.0804.1117.18368)
CCC Help Norwegian (Version: 2009.0804.1117.18368)
CCC Help Polish (Version: 2009.0804.1117.18368)
CCC Help Portuguese (Version: 2009.0804.1117.18368)
CCC Help Russian (Version: 2009.0804.1117.18368)
CCC Help Spanish (Version: 2009.0804.1117.18368)
CCC Help Swedish (Version: 2009.0804.1117.18368)
CCC Help Thai (Version: 2009.0804.1117.18368)
CCC Help Turkish (Version: 2009.0804.1117.18368)
ccc-core-static (Version: 2009.0804.1118.18368)
ccc-utility (Version: 2009.0804.1118.18368)
Dell Photo AIO Printer 924
DirectX 9 Runtime (Version: 1.00.0000)
DMUninstaller
Feedback Tool (Version: 1.1.0)
Feedback Tool (Version: 1.2.0)
Google Chrome (Version: 30.0.1599.101)
Google Earth (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.165)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.0.5.1)
HP Advisor (Version: 3.2.8946.3086)
HP Common Access Service Library (Version: 3.0.28.1)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP ESU for Microsoft Windows 7 (Version: 1.0.1.1)
HP Integrated Module with Bluetooth wireless technology (Version: 6.2.0.9602)
HP Quick Launch Buttons (Version: 6.50.4.2)
HP QuickLook (Version: 3.0.0.17)
HP Setup (Version: 1.2.3215.3078)
HP Software Setup (Version: 1.0.0.15)
HP Support Assistant (Version: 7.0.39.15)
HP User Guides 0136 (Version: 1.03.0002)
HP Wallpaper (Version: 1.0.1.11)
HP Web Camera (Version: 1.0.0)
HP Webcam (Version: 1.0.19.6)
HP Wireless Assistant (Version: 3.50.9.1)
iCloud (Version: 3.0.2.163)
Integrated Camera Driver Installer Package Ver.1.33.110.0 (Version: 1.33.110.0)
Intel® Matrix Storage Manager
iTunes (Version: 11.0.5.5)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Knoll Light Factory EZ Studio
LSI HDA Modem (Version: 2.1.94)
Magic Bullet Looks Studio
Marvell Miniport Driver (Version: 11.23.5.1)
McAfee Online Backup
McAfee Online Backup (Version: 1.16.4.0)
McAfee Security Scan Plus (Version: 3.0.318.3)
McAfee Total Protection (Version: 12.8.856)
McAfee Virtual Technician (Version: 6.5.0.2101)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (Portuguese (Brazil)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel 2007 Help Actualización (KB963678)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (Portuguese (Brazil)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook 2007 Help Actualización (KB963677)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (Portuguese (Brazil)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Powerpoint 2007 Help Actualización (KB963669)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (Portuguese (Brazil)) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Hybrid 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Arabic) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Basque) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Catalan) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Dutch) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Galician) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (German) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Portuguese (Brazil)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (Portuguese (Brazil)) 2007 (Version: 12.0.4518.1019)
Microsoft Office Proofing (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (Portuguese (Brazil)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (Portuguese (Brazil)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.7)
Microsoft Office Word 2007 Help Actualización (KB963665)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (Portuguese (Brazil)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mise à jour Microsoft Office Excel 2007 Help  (KB963678)
Mise à jour Microsoft Office Outlook 2007 Help  (KB963677)
Mise à jour Microsoft Office Powerpoint 2007 Help  (KB963669)
Mise à jour Microsoft Office Word 2007 Help  (KB963665)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Pinnacle Video Driver (Version: 12.1.0.030)
QLBCASL (Version: 6.40.17.2)
QuickTime (Version: 7.74.80.86)
Red Giant ToonIt Studio
SCR3xxx Smart Card Reader (Version: 8.35)
Shared C Run-time for x86 (Version: 10.0.0)
SoundMAX (Version: 6.10.1.7255)
Synaptics Pointing Device Driver (Version: 15.0.17.2)
Trapcode 3DStroke Studio
Trapcode Particular Studio
Trapcode Shine Studio
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687267) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Visual C++ 8.0 x86 Runtime Setup Package (Version: 1.0.0.0)
Windows 7 Default Setting (Version: 1.0.0.6)
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
WinZip 12.0 (Version: 12.0.8252)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 58%
Total physical RAM: 3036.27 MB
Available physical RAM: 1251.74 MB
Total Pagefile: 6070.82 MB
Available Pagefile: 4103.81 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.24 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:448.47 GB) (Free:50.27 GB) NTFS
2 Drive e: (HP_TOOLS) (Fixed) (Total:1.99 GB) (Free:1.91 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\GACZ-PC
 
Administrator            GACZ                     Guest                    
 
 
**** End of log ****


#4 cryptodan

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Posted 29 October 2013 - 05:30 PM

Please remove McAfee by using the McAfee Removal Tool.

Then follow the steps below:

ADW Cleaner


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Junk Removal Tool

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


#5 Ceezeeum

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Posted 29 October 2013 - 06:41 PM

From McAfee uninstall:

 

Incomplete Uninstallation. Some or all files may not have been removed successfully. See logs for more details.

 

I have tried to copy and paste content of 'mccleanum - Notepad' but it causes 'Pages have become unreponsive' errors when I try to paste here and I have to restart browser..

 

Should I continue with your other steps anyway?

 

Thank you for your time, by the way!



#6 cryptodan

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Posted 29 October 2013 - 07:02 PM

Yes please continue



#7 Ceezeeum

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Posted 29 October 2013 - 07:15 PM

Here is contents of AdwCleaner file, starting Junk Removal Tool:

 

# AdwCleaner v3.010 - Report created 29/10/2013 at 20:11:00
# Updated 20/10/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)
# Username : GACZ - GACZ-PC
# Running from : C:\Users\GACZ\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\SpeedyPC Software
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\Program Files\Conduit
Folder Deleted : C:\Program Files\MyPC Backup 
Folder Deleted : C:\Users\GACZ\AppData\Local\Conduit
Folder Deleted : C:\Users\GACZ\AppData\Local\PackageAware
Folder Deleted : C:\Users\GACZ\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\GACZ\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\GACZ\AppData\Roaming\DriverCure
Folder Deleted : C:\Users\GACZ\AppData\Roaming\SpeedyPC Software
File Deleted : C:\END
File Deleted : C:\Users\GACZ\AppData\Local\funmoods-speeddial.crx
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Main [Backup.old.Start Page]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\FunmoodsSetup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\FunmoodsSetup_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\VAFMusic Conduit_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\VAFMusic Conduit_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3303001
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{72D89EBF-0C5D-4190-91FD-398E45F1D007}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DF84E609-C3A4-49CB-A160-61767DAF8899}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{CA17D76B-F91D-4659-A7FD-A9F7ED375CDD}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8F0B76E1-4E46-427B-B55B-B90593468AC6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AF6B0594-6008-4327-93E5-608AD710A6FA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{364EA597-E728-4CE4-BB4A-ED846EF47970}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{8F0B76E1-4E46-427B-B55B-B90593468AC6}
Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKCU\Software\Default Tab
Key Deleted : HKCU\Software\SpeedyPC Software
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\AppDataLow\Software\Freecause
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKCU\Software\AppDataLow\Software\smartbar
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Default Tab
Key Deleted : HKLM\Software\PIP
Key Deleted : HKLM\Software\SpeedyPC Software
Key Deleted : HKLM\Software\Tarma Installer
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v9.0.8112.16421
 
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]
 
-\\ Google Chrome v30.0.1599.101
 
[ File : C:\Users\GACZ\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [6093 octets] - [29/10/2013 20:10:06]
AdwCleaner[S0].txt - [5979 octets] - [29/10/2013 20:11:00]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [6039 octets] ##########


#8 Ceezeeum

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Posted 29 October 2013 - 07:27 PM

JRT - Notepad

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.7 (10.15.2013:3)
OS: Windows 7 Home Premium x86
Ran by GACZ on Tue 10/29/2013 at 20:16:57.94
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}\\DisplayName
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}\\URL
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\backupstack_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\backupstack_rasmancs
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011501158}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\AskPIP_X-SD_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\AskPIP_X-SD_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011501158}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{143184A9-58BC-4820-9335-CFE715137726}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C21DD233-1D44-4B66-B84E-C5613429F321}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D696517A-6E27-4006-883F-64702BEA22F8}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\sparktrust"
Successfully deleted: [Folder] "C:\Users\GACZ\AppData\Roaming\sparktrust"
Successfully deleted: [Folder] "C:\Users\GACZ\appdata\local\cre"
Successfully deleted: [Folder] "C:\Program Files\sparktrust"
 
 
 
~~~ Chrome
 
Successfully deleted: [Folder] C:\Users\GACZ\appdata\local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 10/29/2013 at 20:18:48.26
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#9 cryptodan

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Posted 30 October 2013 - 05:36 AM

How is your computer running now?

#10 Ceezeeum

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Posted 30 October 2013 - 09:26 AM

It appears that I have the same issues. I tried to install GoToMeeting this morning as an alternative for Skype and GoToMeeting experienced the same issue. Skype is still seeing the same issue of closing immediately upon installation. I can try re-installing McAfee?



#11 wing987

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Posted 30 October 2013 - 01:54 PM

Just an off the wall fix that I discovered for similar issues at work. 

 

Go to internet explorer, under options make it your default browser.

Close IE

Uninstall Google Chrome

Restart your computer

 

If the issue is the same as I had your problems should be resolved.  I do not yet know the cause other than removing google chrome fixes it, but only if you set IE as your default browser first. 


-- Windows 7 Ultimate on custom built system, Windows 10 on under powered laptop. Sophos UTM 9, Ubuntu Server and Windows Server 2008 R2. HyperV Virtualization --

 

"The hottest places in hell are reserved for those who in a period of moral crisis maintain their neutrality," John F. Kennedy


#12 Ceezeeum

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Posted 30 October 2013 - 02:14 PM

Thank you. I just tried that and ie experiences the same issue as the programs in my original post when I try to open it.



#13 cryptodan

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Posted 30 October 2013 - 04:36 PM

Malwarebytes Anti-Malware
 

Please download Malwarebytes Anti-Malware
and save it to your desktop.

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Edited by cryptodan, 30 October 2013 - 04:38 PM.


#14 cryptodan

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Posted 30 October 2013 - 04:38 PM

Now GMER
 
 
[quote]Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    gmer_zip.gif
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

#15 Ceezeeum

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Posted 31 October 2013 - 03:48 PM

Results of GMER scan:

 

GMER 2.1.19163 - http://www.gmer.net
Rootkit scan 2013-10-31 16:43:30
Windows 6.1.7601 Service Pack 1 \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 ST950042 rev.0006 465.76GB
Running: hn6hp6he.exe; Driver: C:\Users\GACZ\AppData\Local\Temp\kxldqpow.sys


---- Kernel code sections - GMER 2.1 ----

.text           ntkrnlpa.exe!ZwRollbackEnlistment + 142D                                                                            83652A15 1 Byte  [06]
.text           ntkrnlpa.exe!KiDispatchInterrupt + 5A2                                                                              8368C212 19 Bytes  [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}
.text           C:\windows\system32\DRIVERS\atikmdag.sys                                                                            section is writeable [0x9323E000, 0x2D51CE, 0xE8000020]

---- Devices - GMER 2.1 ----

AttachedDevice  \Driver\kbdclass \Device\KeyboardClass0                                                                             Wdf01000.sys

---- Registry - GMER 2.1 ----

Reg             HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0027135bcd6c                                         
Reg             HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0027135bcd6c@000761c0b150                            0xBF 0x9C 0x00 0x76 ...
Reg             HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0027135bcd6c@905f2e1783c4                            0x54 0xA2 0x3E 0x8D ...
Reg             HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0027135bcd6c@008865529863                            0x5A 0xF5 0xDA 0x31 ...
Reg             HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0027135bcd6c (not active ControlSet)                     
Reg             HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0027135bcd6c@000761c0b150                                0xBF 0x9C 0x00 0x76 ...
Reg             HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0027135bcd6c@905f2e1783c4                                0x54 0xA2 0x3E 0x8D ...
Reg             HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0027135bcd6c@008865529863                                0x5A 0xF5 0xDA 0x31 ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{47629D4B-2AD3-4e50-B716-A66C15C63153}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{47629D4B-2AD3-4e50-B716-A66C15C63153}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{47629D4B-2AD3-4e50-B716-A66C15C63153}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{47629D4B-2AD3-4e50-B716-A66C15C63153}\InprocServer32@cd042efbbd7f7af1647644e76e06692b  0xC8 0x28 0x51 0xAF ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{604BB98A-A94F-4a5c-A67C-D8D3582C741C}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{604BB98A-A94F-4a5c-A67C-D8D3582C741C}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{604BB98A-A94F-4a5c-A67C-D8D3582C741C}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{604BB98A-A94F-4a5c-A67C-D8D3582C741C}\InprocServer32@bca643cdc5c2726b20d2ecedcc62c59b  0x71 0x3B 0x04 0x66 ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{684373FB-9CD8-4e47-B990-5A4466C16034}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{684373FB-9CD8-4e47-B990-5A4466C16034}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{684373FB-9CD8-4e47-B990-5A4466C16034}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{684373FB-9CD8-4e47-B990-5A4466C16034}\InprocServer32@2c81e34222e8052573023a60d06dd016  0x7A 0x45 0x05 0xFD ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{74554CCD-F60F-4708-AD98-D0152D08C8B9}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{74554CCD-F60F-4708-AD98-D0152D08C8B9}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{74554CCD-F60F-4708-AD98-D0152D08C8B9}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{74554CCD-F60F-4708-AD98-D0152D08C8B9}\InprocServer32@2582ae41fb52324423be06337561aa48  0x86 0x8C 0x21 0x01 ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{7EB537F9-A916-4339-B91B-DED8E83632C0}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{7EB537F9-A916-4339-B91B-DED8E83632C0}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{7EB537F9-A916-4339-B91B-DED8E83632C0}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{7EB537F9-A916-4339-B91B-DED8E83632C0}\InprocServer32@caaeda5fd7a9ed7697d9686d4b818472  0xE9 0x02 0x6C 0xFA ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{948395E8-7A56-4fb1-843B-3E52D94DB145}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{948395E8-7A56-4fb1-843B-3E52D94DB145}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{948395E8-7A56-4fb1-843B-3E52D94DB145}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{948395E8-7A56-4fb1-843B-3E52D94DB145}\InprocServer32@a4a1bcf2cc2b8bc3716b74b2b4522f5d  0xDF 0x20 0x58 0x62 ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{AC3ED30B-6F1A-4bfc-A4F6-2EBDCCD34C19}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{AC3ED30B-6F1A-4bfc-A4F6-2EBDCCD34C19}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{AC3ED30B-6F1A-4bfc-A4F6-2EBDCCD34C19}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{AC3ED30B-6F1A-4bfc-A4F6-2EBDCCD34C19}\InprocServer32@4d370831d2c43cd13623e232fed27b7b  0x31 0x77 0xE1 0xBA ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{DE5654CA-EB84-4df9-915B-37E957082D6D}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{DE5654CA-EB84-4df9-915B-37E957082D6D}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{DE5654CA-EB84-4df9-915B-37E957082D6D}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{DE5654CA-EB84-4df9-915B-37E957082D6D}\InprocServer32@1d68fe701cdea33e477eb204b76f993d  0x83 0x6C 0x56 0x8B ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{E39C35E8-7488-4926-92B2-2F94619AC1A5}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{E39C35E8-7488-4926-92B2-2F94619AC1A5}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{E39C35E8-7488-4926-92B2-2F94619AC1A5}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{E39C35E8-7488-4926-92B2-2F94619AC1A5}\InprocServer32@1fac81b91d8e3c5aa4b0a51804d844a3  0xF6 0x0F 0x4E 0x58 ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{EACAFCE5-B0E2-4288-8073-C02FF9619B6F}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{EACAFCE5-B0E2-4288-8073-C02FF9619B6F}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{EACAFCE5-B0E2-4288-8073-C02FF9619B6F}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{EACAFCE5-B0E2-4288-8073-C02FF9619B6F}\InprocServer32@f5f62a6129303efb32fbe080bb27835b  0x3D 0xCE 0xEA 0x26 ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{F8F02ADD-7366-4186-9488-C21CB8B3DCEC}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{F8F02ADD-7366-4186-9488-C21CB8B3DCEC}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{F8F02ADD-7366-4186-9488-C21CB8B3DCEC}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{F8F02ADD-7366-4186-9488-C21CB8B3DCEC}\InprocServer32@fd4e2e1a3940b94dceb5a6a021f2e3c6  0xE3 0x0E 0x66 0xD5 ...
Reg             HKLM\SOFTWARE\Classes\CLSID\{FEE45DE2-A467-4bf9-BF2D-1411304BCD84}\InprocServer32                                   
Reg             HKLM\SOFTWARE\Classes\CLSID\{FEE45DE2-A467-4bf9-BF2D-1411304BCD84}\InprocServer32@ThreadingModel                    Apartment
Reg             HKLM\SOFTWARE\Classes\CLSID\{FEE45DE2-A467-4bf9-BF2D-1411304BCD84}\InprocServer32@                                  C:\windows\system32\OLE32.DLL
Reg             HKLM\SOFTWARE\Classes\CLSID\{FEE45DE2-A467-4bf9-BF2D-1411304BCD84}\InprocServer32@8a8aec57dd6508a385616fbc86791ec2  0xFA 0xEA 0x66 0x7F ...

---- EOF - GMER 2.1 ----
 






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